Transcript BANKING - Saddleback College

Career & Technical
Education Collaborative
Externship
Goal: To investigate a career path in the Banking industry
Thanks to Cody Schwartz and the JPMorgan Chase Bank
Team in San Luis Obispo
Jen Schwartz
Teacher/ Elementary Teaching Vice Principal
Wagon Wheel Elementary
Capistrano Unified School District
JPMORGAN CHASE BANK
THE WAY FORWARD
 CHASE IS A LEADING GLOBAL FINANCIAL SERVICES FIRM
WITH ASSETS OF $2 TRILLION
 OPERATIONS IN MORE THAN 60 COUNTRIES
 MORE THAN 200,000 EMPLOYEES
 CHASE SERVES MILLIONS OF US. CONSUMERS AND MANY
OF THE WORLD’S MOST PROMINENT CORPORATE,
INSTITUTIONAL GOVERNMENT CLIENTS
 CHASE IS A LEADER IN INVESTMENT BANKING, FINANCIAL
SERVICES FOR CONSUMERS, SMALL BUSINESS AND
COMMERCIAL BANKING, FINANCIAL TRANSACTION
PROCESSING, ASSET MANAGEMENT AND PRIVATE EQUITY
 CHASE IS A COMPONENT OF THE DOW JONES INDUSTRIAL
AVERAGE
COME BE A LEADER AT JPMORGAN CHASE
CHASE HAS ONE GOAL AND THAT’S TO BE THE BEST
FINANCIAL SERVICES COMPANY IN THE WORLD. IN
ORDER TO ACHIEVE THAT GOAL, CHASE HAS ESTABLISHED
COMMITMENTS TO OUR CUSTOMERS, EMPLOYEES,
SHAREHOLDERS AND THE COMMUNITIES IN WHICH WE
RESIDE
IN ORDER TO ACHIEVE THIS GOAL, CHASE EMPLOYEES ARE
COMMITTED TO CREATING AN OPEN, ENTREPRENEURIAL,
AND DYNAMIC WORKPLACE THAT IS BUILT ON A
MERITOCRACY AND ALLOWS EACH EMPLOYEE TO
CONTRIBUTE TO THE BEST OF HIS OR HER ABILITY
IF YOU WANT A CAREER AT A COMPANY WHERE EMPLOYEES
CAN BE LEADERS, WORK IN AN ENVIRONMENT THAT ENCOURAGES
OPENNESS AND HONESTY, CARES ABOUT THE LOCAL COMMUNITY
AND SETS HIGH STANDARDS, THEN JPMORGAN CHASE IS THE
PLACE FOR YOU
THE FOLLOWING POSITIONS ARE IN
DEMAND IN MANY
JPMORGAN CHASE BANKS:
TELLER
PERSONAL BANKER
BRANCH MANAGER
MORTGAGE LOAN OFFICER
FINANCIAL ADVISOR
TELEPHONE BANKER
AUTO FINANCE CUSTOMER SERVICE REP
AUTO FINANCE UNDERWRITER
AUTO FINANCE DOCUMENTATION ANALYST
BUSINESS BANKING RELATIONSHIP MANAGER
BUSINESS BANKER
CREDIT CARD SERVICES ADVISOR
TELLER
CHASE TELLERS INTERACT WITH THE PUBLIC TO ASSIST
CUSTOMERS WITH THEIR BANKING TRANSACTIONS, INFORM
THEM ABOUT OUR PRODUCTS AND SERVICES AND REFER THEM
TO APPROPRIATE STAFF FOR FURTHER ASSISTANCE
TO SUCCEED IN THIS ROLE, YOU NEED TO BE CUSTOMER-FOCUSED
AND GOAL-ORIENTED. YOU MUST ALSO HAVE TOP-NOTCH
VERBAL COMMUNICATION AND INTERPERSONAL SKILLS, AS
WELL AS A STRONG APTITUDE FOR MATH AND A BASIC
KNOWLEDGE OF BANK PRODUCTS AND SERVICES.
 CHASE OFFERS INDUSTRY-LEADING BENEFITS, COMPETITIVE
COMPENSATION AND A UNIQUE CULTURE
 TELLER POSITIONS ARE AVAILABLE WITHIN THE CONSUMER
BANKING BUSINESS
 BILINGUAL IS A BENEFIT
PERSONAL BANKER
CHASE PERSONAL BANKERS ARE RESPONSIBLE FOR RETAINING
AND DEEPENING BANKING RELATIONSHIPS WITH EXISTING
CUSTOMERS AS WELL AS ACQUIRING DESIRABLE NEW
CUSTOMERS. THE PERSONAL BANKER IDENTIFIES CUSTOMERS
FINANCIAL NEEDS, MATCHES PRODUCTS AND SERVICES TO HELP
FULFILL THOSE NEEDS
 CHASE REQUIRES PRIOR SUCCESSFUL RETAIL AND/OR SALES
MANAGEMENT EXPERIENCE, POST HIGH SCHOOL DEGREE
(PREFERABLE A BS OR BA)
 THE PERSONAL BANKER POSITION IS AVAILABLE WITHIN THE
CONSUMER
BANKING BUSINESS
 BILINGUAL IS A BENEFIT
BRANCH MANAGER
CHASE BRANCH MANAGERS LEAD AND MANAGE THE SALES AND
SERVICE PROCESS FOR THE BRANCH WHILE GROWING PROFITS.
THEY LEAD A TEAM WHICH PROVIDES FINANCIAL SERVICES TO
THE COMMUNITY AND GROWS LONG-TERM BUSINESS AND
CONSUMER RELATIONSHIPS, ENSURING A WORKPLACE
ENVIRONMENT OF TEAMWORK AND CUSTOMER SERVICE
 CHASE REQUIRES PRIOR SUCCESSFUL RETAIL AND/OR SALES
MANAGEMENT EXPERIENCE, POST HIGH SCHOOL DEGREE
(PREFERABLY A BS OR BA)
 THIS POSITION IS AVAILABLE WITHIN THE CONUMER BANKING
BUSINESS
 BILINGUAL IS A BENEFIT
MORTGAGE LOAN OFFICER
AS A CHASE HOME FINANCE LOAN OFFICER, YOU WILL BE A
MEMBER OF A TEAM OF MORTGAGE SPECIALISTS,
MATCHING INNOVATIVE PRODUCTS TO INCREASINGLY
SPECIALIZED CUSTOMER NEEDS.
AS A MEMBER OF THE CHASE TEAM, YOU WILL HAVE
SEVERAL DISTINCT ADVANTAGES OVER THOSE AT OTHER
LENDERS: EXCEPTIONAL PRODUCTS AND TOOLS THAT YOU NEED
TO BE SUCCESSFUL, INCLUDING AN EXTENSIVE MORTGAGE
PRODUCT PORTFOLIO, STATE-OF-THE-ART TECHNOLOGY,
TRAINING OPPORTUNITIES AND OUTSTANDING SALES AND
MARKETING SUPPORT
 COMPETITIVE COMPENSATION INCLUDES AN EXCEPTIONAL
BENEFITS PACKAGE: A MATCHING 401(K) PLAN,
COMPANY-FUNDED PENSION PLAN, AND MEDICAL, DENTAL, LIFE
AND DISABILITY INSURANCE
FINANCIAL ADVISOR
CHASE FINANCIAL ADVISORS HELP MAKE INVESTING EASY. THEY
ARE COMMITTED TO OUR CLIENTS, OUR BRANCH STAFF, AND THE
GROWTH OF OUR BUSINESS. CHASE FINANCIAL ADVISORS HELP
OUR CLIENTS VISUALIZE THEIR DREAMS AND TURN THEM INTO
REALISTIC GOALS
 CHASE REQUIRES 1-2 YEARS OF SALES EXPERIENCE PREFERABLY IN
THE SECURITIES AND/OR INSURANCE INDUSTRY. INSURANCE
LICENSE NASD SERIES 7 AND 63 LICENSES AND COMPUTER SKILLS
ARE REQUIRED
 THIS POSITION IS AVAILABLE WITHIN THE CONSUMER BANKING
BUSINESS
 BILINGUAL IS A BENEFIT
TELEPHONE BANKER – CALL CENTER
IN OUR TELEPHONE BANKING CALL CENTER, YOU WILL PROVIDE
EXCEPTIONAL CUSTOMER SERVICE TO OUR BUSINESS AS WELL AS
CONSUMER CUSTOMERS THROUGH INBOUND CALLS.
YOU’LL HAVE THE OPPORTUNITY TO UNCOVER REFERRAL
OPPORTUNITIES FOR PRODUCTS AND SERVICES AND HELP TO
MEET THE CUSTOMER’S FINANCIAL NEEDS
SUCCESSFUL CHASE TELEPHONE BANKERS ARE ENTHUSIASTIC AND
SALES DRIVEN, WITH EXCELLENT VERBAL AND WRITTEN
COMMUNICATION SKILLS. THEY SHOULD ENJOY WORKING IN A
FAST PACED ENVIRONMENT
 CHASE REQUIRES A MINIMUM OF 6 MONTHS PREVIOUS CUSTOMER
SERVICE OR SALES EXPERIENCE
 THIS POSITION IS AVAILABLE WITHIN THE CONSUMER BANKING
BUSINESS
 BILINGUAL IS A BENEFIT
AUTO FINANCE CUSTOMER SERVICE REPRESENTATIVE
CHASE CALL CENTER PROVIDES QUALITY CUSTOMER SERVICE TO
AUTOMOTIVE FINANCE CUSTOMERS ON A NATIONAL BASIS
 CHASE OFFERS INDUSTRY-LEADING BENEFITS, COMPETITIVE
COMPENSATION, AND A GREAT CULTURE THAT MAKES THEM AN
EMPLOYER OF CHOICE
 CLIENT SERVICE REPRESENTATIVES MUST MEET QUALITY,
PRODUCTIVITY, SALES AND SIGN-IN TIME MEASURES AS WELL
AS DEMONSTRATE THE JPMORGAN CHASE VALUES
 FLEXIBILITY, ADAPTABILITY, ABILITY TO WORK IN FAST PACED
ENVIRONMENT
 BILINGUAL IS A BENEFIT
AUTO FINANCE DOCUMENTATION ANALYST
CHASE DOCUMENTATION ANALYSTS REVIEW AUTO FINANCE LOAN
CONTRACT PACKAGES AGAINST CHECKLIST IN ON-LINE BOOKING
SYSTEM; USE INDEPENDENT ANALYSIS AND EXERCISE JUDGMENT
TO DETERMINE IF APPLICABLE STANDARDS ARE MET; IDENTIFY
CONTRACT PACKAGE IRREGULARITIES, UTILIZE AVAILABLE
RESOURCES FOR RESOLUTION; PREPARE PACKAGES FOR RETURN
TO DEALER FOR CORRECTIONS
 CHASE OFFERS INDUSTRY-LEADING BENEFITS, COMPETITIVE
COMPENSATION, AND A UNIQUE CULTURE THAT MAKES US AN
EMPLOYER OF CHOICE
 1-2 YEARS OF DATA ENTRY, CUSTOMER SERVICE AND/OR RETAIL
SALES EXPERIENCE REQUIRED
 7,500 KEYSTROKES PER HOUR
 GOOD COMMUNICATION, INTERPERSONAL AND PROBLEM SOLVING
SKILLS
 BILINGUAL IS A BENEFIT
AUTO FINANCE UNDERWRITER
AS AN AUTO FINANCE UNDERWRITER YOU WILL REVIEW AUTO
FINANCE LOAN APPLICATIONS OF CREDIT AND RENDER
APPROPRIATE CREDIT DECISIONS WITHIN CREDIT POLICY AND IN
COMPLIANCE WITH ALL REGULATIONS. COORDINATE WITH
RELATIONSHIP MANAGERS AND ASSIST IN ON-GOING BUSINESS
DEVELOPMENT BY TELEPHONE AND THROUGH SCHEDULED
OUTSIDE CALLING
CHASE OFFERS INDUSTRY-LEADING BENEFITS, COMPETITIVE
COMPENSATION, AND A UNIQUE CULTURE THAT MAKES US AN
EMPLOYER OF CHOICE
 REQUIRES 3 TO 5 YEARS UNDERWRITING EXPERIENCE, AUTO
FINANCE PREFERRED
 REQUIRES EXCELLENT ORAL AND WRITTEN COMMUNICATION
SKILLS
 REQUIRES STRONG PROBLEM SOLVING, ORGANIZATIONAL,
NEGOTIATION, AND INTERPERSONAL SKILLS
 MUST BE HIGHLY SKILLED IN RENDERING CREDIT DECISIONS AND
HAVE A SOLID UNDERSTANDING OF CONSUMER CREDIT,
APPLICABLE FEDERAL AND STATE REGULATIONS RELATIVE TO
CONSUMER LENDING
BUSINESS BANKING RELATIONSHIP MANAGER
AS A RELATIONSHIP MANAGER YOU ARE RESPONSIBLE FOR BUSINESS
DEVELOPMENT AND RELATIONSHIP MANAGEMENT FOR MEDIUM-SIZED
BUSINESS CLIENTS. YOU WILL ACQUIRE NEW BUSINESS THROUGH CALLING
ON TARGETED PROSPECTS AND WORKING WITH EXISTING CLIENTS TO
SOLICIT REFERRALS, AS WELL AS EXPAND AND RETAIN EXISTING CLIENT
RELATIONSHIPS. THE RELATIONSHIP MANAGER WILL CONSULT WITH THE
CLIENT TO IDENTIFY PRODUCT AND SERVICE SOLUTIONS THAT WILL MEET
THEIR FINANCIAL NEEDS AND WILL BENEFIT THE CLIENT’S BUSINESS
 2+ YEARS OF DIRECT BUSINESS BANKING RELATIONSHIP MANAGEMENT
AND BUSINESS DEVELOPMENT EXPERIENCE OF RELATED BUSINESS
LENDING EXPERIENCE
 CREDIT ANALYSIS OR FINANCIAL ANALYSIS EXPERIENCE RELATED
TO COMMERCIAL LENDING IS PREFERRED. STRONG KNOWLEDGE
FOR CREDIT PRODUCTS AND PROCESSES IS REQUIRED
 STRONG CUSTOMER FOCUSED INDIVIDUAL WITH GOOD INTERPERSONAL
SKILLS AND COMMUNICATION SKILLS
 BACHELOR’S DEGREE IN FINANCE OR RELATED FIELD, OR EQUIVALENT WORK
EXPERIENCE REQUIRED
BUSINESS BANKER
SUCCESSFUL BUSINESS BANKERS HAVE THE ABILITY TO PROSPECT
FOR NEW BUSINESS CUSTOMERS, AND DEVELOP AND WORK CENTERS OF
INFLUENCE TO EXPAND THE CUSTOMER BASE, DEEPEN AND RETAIN
RELATIONSHIPS, COACH AND MENTOR THE ENTIRE BRANCH TEAM TO
UNCOVER SALES OPPORTUNITIES AMONG BOTH CURRENT AND POTENTIAL
BUSINESS CUSTOMERS, IDENTIFY CONSUMER PRODUCT OPPORTUNITIES
AMONG BUSINESS OWNERS AND REFER TO OTHER PARTNERS WITHIN
CHASE, AND DRIVE BRANCH P & L GROWTH
 CHASE REQUIRES A MINIMUM OF 3+ YEARS RETAIL BRANCH BANKING SALES
EXPERIENCE THAT INCLUDES BUSINESS BANKING SALES, OR OUTSIDE
CONSULTATIVE BUSINESS TO BUSINESS SALES EXPERIENCE
 STRONG RELATIONSHIPMANAGEMENT AND SALES PROSPECTING
SKILLS ARE REQUIRED
 2+ YEARS FINANCIAL SERVICES EXPERIENCE WITH BUSINESS
BANKING SALES IS PREFERRED
 THOROUGH KNOWLEDGE OF BUSINESS BANKING PRODUCTS AND
SERVICES, POLICIES AND PROCEDURES IS NECESSARY
 BACHELORS DEGREE OR EQUIVALENT WORK EXPERIENCE IS REQUIRED
CREDIT CARD SERVICES ADVISOR
AS A CHASE CREDIT CARD SERVICE ADVISOR IN OUR CALL CENTER, YOU WILL CREATE
LIFELONG, ENGAGED RELATIONSHIPS WITH OUR CUSTOMERS BY BEING A TRUSTED
PROVIDER OF FINANCIAL SERVICES. WE OFFER INBOUND AND OUTBOUND
POSITIONS THAT WILL PROVIDE YOU OPPORTUNITIES TO IDENTIFY CLIENTS’ NEEDS
AND RECOMMEND SUITABLE SOLUTIONS
A SUCCESSFUL CCSA IS DRIVEN BY RESULTS AND REWARDS, ENJOYS BEING ON THE
PHONE FOR LONG PERIODS OF TIME, AND EXHIBITS STRONG COMMUNICATIONS,
PROBLEM SOLVING, AND ORGANIZATION SKILLS
 WE REQUIRE AT LEAST ONE YEAR CUSTOMER SERVICE AND / OR CALL CENTER
EXPERIENCE
 EXCELLENT COMMUNICATIN SKILLS, PARTICULARLY VERBAL SKILLS
 BASIC COMPUTING SKILLS, INCLUDING MOUSE USAGE, KEYBOARD USAGE,
LAUNCHING PROGRAMS, WINDOWS NAVIGATION
 BASIC MATH ABILITIES AND COMPUTATION SKILLS
 STRONG INTERPERSONAL SKILLS: PROFESSIONAL, COURTEOUS, FRIENDLY, WARM,
EMPATHETIC, LEVEL-HEADED AND COMPOSED
 FLEXIBLE AND ADAPTABLE TO QUICK CHANGING ENVIRONMENT
 STRONG PROBLEM SOLVING SKILLS AND ABILITY TO MAKE SOUND JUDGMENTS
 MUST BE VERY WILLING TO WORK IN AN ENVIRONMENT THAT REQURIES HEAVY
PHONE-BASED CUSTOMER INTERACTION