Transcript SNFL Strategic Growth Plan

Working With Your Bank
Quarterly Breakfast Forum
March 10, 2010
First, a little history…
Banking Pre-1990
• Go to the bank
• Everyone knows your name
• Limited menu of services
• People help you with whatever you need
• You transact your business
• Have a nice day
Banking 2010
• Unlimited menu of automated services
• Access anytime/anywhere
• Rarely go to the bank
– Automatic Payroll Deposit
– Internet Banking & Bill Payment
– Get cash at ATM’s or POS
– Bank by Mail, Bank by Phone (mobile too!)
• Little or no contact with bank staff
It so easy and convenient…
You don’t even need a banker!
Or Do You???
What happens when you:
• need a loan?
• become a victim of ID Theft?
• lose your wallet, cards or checks?
• are traveling and can’t access your funds?
• get a divorce and have financial difficulties?
• have medical problems and can’t work?
• lose your job and can’t make your payments?
Common Banking Mistakes
• Banking anonymously
– Being a stranger at your own bank
– Not having a bank “relationship”
• Banking without a banker
– Not knowing who to call when you have a problem
• Avoiding conversation out of embarrassment
– Failure to answer calls or respond to letters
• Waiting until it’s too late to talk about problems
– Not sharing information early
The Truth About Banks
And Financial Problems
• We see them every day
– It’s part of our business
• The Bank does not want to own your
– Home, Car, Boat, etc.
• We want to find a way to make it work
– Restructure your debt, Skip a payment
• But don’t wait until it’s too late
– Many people wait too long
– Ask for help early
Relationships Still Matter
• We’re all in this together
• Get to know your bankers
– Tellers
– New Accounts Officers
– Loan Officers
– Managers
• Take the time to get acquainted
• Build solid relationships
• You’ll get better service
• They’ll be there when you need them
Building the Relationship
• Chose the right bank
– Identify your needs compared to Products/Services offered
• Consolidate your banking
– Premium pricing and loan discounts are often available for
full relationship customers
• Ask about all Products/Services offered
– Choose those that make your life easier!!
• Avoid fees and charges that can damage the
relationship