Transcript Cisco IP Phone Training

Cisco IP Phone Training
CNS Telecommunications
PHONE: 352-273-1234
Cisco 7975
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8 Button Set
Buttons can be configured as a combination
of Lines, Speed Dials, Busylamp Fields or Call
Pickups
Up to 8 lines
Cisco 7960, 7962, 7965
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6 Button Sets
Buttons can be configured as a combination
of Lines, Speed Dials, Busylamp Fields or Call
Pickups
Up to 6 lines
Cisco 7940, 7942, 7945
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2 Button Sets
Up to 2 Lines or 1 Line & 1 Speed Dial
All the same features of larger phones
Cisco 7914, 7915, 7916
Add-On Modules
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7914 - 14 programmable buttons
Line Appearances, Speed Dials or both
7915 & 7916 – 24 programmable buttons
Speed Dials, Busy LampFields or Call Pickup
LCD Display
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Displays line appearance and speed dials
Provides features such as date, time, calling
party name, calling party number, number
dialed
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Soft keys for added features
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Icons depicting call status
Phone Features
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LIGHT ON HANDSET - Indicates message waiting and
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SCROLL UP/DOWN KEY
flashes when a call is incoming
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VOLUME
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Scrolls between calls
Through directories, services, settings
Controls ringer (auto save)
Incoming caller (press save)
HEADSET – Built-in headset port
MUTE - Only “mutes” your side of call (you can still hear caller)
SPEAKER
Feature Keys
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Messages – Direct access to voice mail
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Directories – Identifies incoming calls, call logs, and directory
information
 Missed Calls
 Received Calls
 Placed Calls
 IPhone Directory
 Personal Directory
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NOTE: Calls can be placed from directories (must edit if off campus calls)
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Settings
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Contrast – (set contrast)
 Ring type – (set ringer)
Services – configured on web http://iphone.voip.ufl.edu/ccmuser
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Soft Keys
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Four soft keys that guide users through call
features and functions
On screen display changes based on operation
you are doing
Not all soft keys apply to our system
On Hook – Soft Keys
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1-Redial
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2-New Call – Press to make new call
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3-CFwdALL
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With phone on hook:
Press key
Dial number to which you want phone forwarded (display
will show ‘Forwarded to XXXXX’)
To remove, press CFwdALL once
4-Blank
Off Hook – Soft Keys
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First screen
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1-Redial
2-End Call
3-CFwdALL
4-more (takes you to 2nd screen)
Second screen
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1-Pick up
2-GPickup
3-Meet Me
4-more (takes you to 1st screen)
On a Call – Soft Keys
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First screen
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1-Hold
2-EndCall
3-Transfer
4-more
(takes you to 2nd
screen)
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Third screen
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Second screen
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1-Park
2-Conf
3-ConfList
4-more (takes you to
3rd screen)
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1-Select
2-Join
3-Direct Transfer
4-more (takes you to
4th screen)
Fourth screen
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1-VidMode
Not Used
On Hold – Soft Keys
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First screen
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1-Resume
2-New Call
3-DirTrfr
4-more (takes you to 2nd screen)
Second screen
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1-Select
2-Join
3-blank
4-more (takes you to 1st screen)
Information Key
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(i) or ? Key
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Press this key (i), then any of the 4
surrounding keys or the soft key for
information about that key.
Press twice for help with using “help key”
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Call Functions
This overview will show how to:
ANSWER A CALL
TOGGLE BETWEEN CALLS
TRANSFER A CALL
CONFERENCE CALLS
ANSWER A CALL
There are several ways to answer a call
 Pick up receiver
 Press speaker button
 Press Answer soft key
 If you are using a headset, you must press
Answer soft key
 Press line button
ANSWER WHILE ON EXISTING CALL
(Toggle)
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Press the Answer soft key when you are on a call and another
call comes in
No need to put first call on Hold (the phone will do it for you)
The call you are on will be grayed and show steady
The call on hold will blink
You can toggle between calls with the blue toggle key (Up /
Down Arrow Key)
Press EndCall soft key when you want to hang up from the call
you are on
You will then see Resume on the soft keys
Press Resume
Retrieve call
CALL TRANSFER
To transfer a call from your line to another line
 Press Transfer soft key
 Dial number
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If you wish to announce the call, stay on the line.
If no answer or call is rejected, press End Call then
Resume.
Press Transfer soft key
Example: to transfer to extension 392-1234
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Transf, 2-1234, Transf
CONFERENCE CALLS
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Dial number (or from existing call)
Press more then Confrn soft keys
Dial second number
After you connect to second number, press
Confrn soft key again
Press Confrn soft key
Dial third number
After you connect to third number, press
Confrn soft key again
Questions?
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More info:
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http://telecom.cns.ufl.edu/
Phone: 352-273-1234
Thanks for your attendance !
Created by: Jackie R. Wilk [email protected]
Last updated: by Rosa Jackson 04/21/2010