Transcript English for Tourism and Travel

Tourism English
UNIT8
Part I Lecture Time Assigned
PART
MODULES
I
Handling Problems
and Safety
II
Complaints
III
IV
CONTENTS STUDIED
PERIODS
Safety
1
Dealing with complaints
1
Listening
Simulated dialogue
0.5
Role play
Simulated dialogue
0.5
Questions for discussion
V
Consolidation
Role play
1
Words and expressions
Total
Five Parts
Listening
speaking
Reading
Writing
4
Learning Objectives
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Get to know the importance of safety
Learn the communicative skills when
dealing with problems
Be able to handle the problems and
emergencies
Teaching Procedure
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1.Study the Words and Proper Names
2. Study the Language Tips Shown in This
Text
3. Questions for discussion.
New words and Expressions
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Feel well send for a doctor be of your service
stomach upset
Aching type pain colicky diarrhea symptom sore
throat
Take medicine prescription chemist intolerable
stain
Reek of in a total mess tub housemaid water
closet
Understaff porter
Dialogue 1
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Listening and its
recording
Taking Care of the Patient
(A: attendant G: Guest D: doctor)
A: I’m sorry to hear you are not feeling well today. What’s the trouble?
G: I feel a little dizzy.
A: Maybe you are tired after the journey.
G: Yes, very likely.
A: Shall I send for a doctor , sir?
G: Yes, please. You’re very kind.
A: I’m glad to be of your service.
D: What can I do for you?
G: Well, I live in Germany, but I’m staying here in China for a week. I’ve been here two days now, and I’ve got an upset stomach.
D: How long ago did your stomach upset begin?
G: Just after I arrived here about two days ago.
D: So you’ve had it for a couple of days?
G: Mm.
D: Do you feel nauseated?
G: No, not really.
D: You haven’t vomited.
G: No.
D: Do you have pains now and again?
G: Mm. I get pains quite often.
D: Is it an aching type pain or is it a colicky pain?
G: A colicky pain, I think.
D: And when you have the pain, do you have any diarrhea?
G: Yes, a bit little. I usually have to go when I have pain.
D: How often do you have to go?
G: About four or five times a day.
D: And after you ‘ve had the diarrhea, is the pain eased—at least for a while?
G: For a while, yes.
D: Hmm. And then it comes back again. Had there been any blood with diarrhea?
G: No.
D: Have you had any trouble like this before?
G: Only when I’m traveling.
D: But it’s not a recurrent problem?
G: No.
D: Have you had any fever?
G: NO.
D: Have you had any other symptoms such as a sore throat or a cough?
G: Not this time, no.
D: Not in the last couple of days?
G: No.
D: Do you happen to know if you’ve eaten anything unusual that has upset you before?
Dialogue 2 Complaint
Listening and its
recording
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( R: reception G: guest )
R: Reception. Good afternoon! Can I help you?
G: This is Mrs. Smith, room 907. I’ve just checked into my room.
R: Yes, ma’am. Do you like the room?
G: I’m not at all happy with my room. I’m simply shocked, yes, shocked to find the room in such an intolerable
condition—an expensive hotel you call it!
R: Excuse me, ma’am. But maybe you could tell me what is wrong with your room?
G: Everything. First the carpet is dirty and the bed sheets are stained. The pillow case is full of dust and the
room reeks of cigar. Then the bathroom is in a total mess. The shower doesn’t have hot water and the tub is
just filthy. The floor is all wet and there is no mattress. There is no soap, no towels, not even toilet paper.
R: I’m sorry to hear that. We do apologize for the inconvenience. You see, the previous occupant checked out
late and you demanded immediate access to your room. And when we explained to you that the room was not
quite ready you insisted on the immediate availability of a room , so the house-maid didn’t have time to make
up the room. I’ll have the shower fixed, the tub cleaned, the floor dried and the toilet items sent to your room
immediately. I’ll send a housemaid to your room and have it cleaned up for you at once.
G: That’s not all. The worst thing is that the water closet is clogged and when I flushed it, it overflowed.
R: Oh, dear, we are terribly sorry for all this mess. You see, the hotel has just opened and the kinks haven’t
been worked out yet. Besides we are also terribly understaffed. So if you please get your luggage ready we’ll
move you to another room. I’ll send a porter up to your room and help you with the luggage.
G: Thank you,
Listening comprehension
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1. Have you had any trouble like this before?
2. Have you had any other symptoms such
as a sore throat or a cough?
3. Do you happen to know if you’ve eaten
anything unusual that has upset you before?
4. Do you like the room?
5. Excuse me, ma’am. But maybe you
could tell me what is wrong with your room?
ROLE PLAY
1.
2.
You are a tour guide helping a tourist to
see a doctor. Make a simulated dialogue.
You are a tour guide dealing with
complaints about the food.Make a
simulated dialogue with the waitress.
Part VI: Homework
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1.Review the dialogues
2.Preview next unit
3. Make simulated dialogues .
4. Extensive reading .
Thank You !
Have a nice class!