Transcript Slide 1

E112 EMERGENCY CALLER LOCATION IN
EUROPE
“RESPONSIBILITY & POSSIBILITY”
Presented at EENA
Brussels, 6 June, 2007
TCS Fast Facts
Established in 1987
–
–
Annapolis HQ
Offices: Seattle, Tampa, Oakland
Manassas, London, Bahrain
– Global Data Centers:
Seattle, Arizona, Maryland, Virginia
– NASDAQ: TSYS (IPO in 2000)
– 600 Employees; $126 Million 2006 Revenue
Strategic Offers
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Wireless Location & Messaging Solutions
Satellite Services and Deployable Systems
Wireless and VOIP E911
Industry Relations
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TCS Wireless Operator Customers
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Agenda
• Beginning with the End in Mind: A history of Emergency Services
• Are there lessons to be learned (and mistakes to be avoided) from
the US Emergency Services Deployments?
• Considering the issue of Funding: How to Pay for 112 solutions in
the EU?
• Which Technologies are the most appropriate for 112?
• Can we blend the best of the past and present to create a world
class solution for 112 in Europe?
• The Future Present: a vision for a Pan-European 112 Solution
• Questions, Comments, Considerations
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In the US: Where It All Began
The Telecommunications
Act of 1996
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Telecommunications Act of 1996
• Mandated that Wireless Operators provide same level of E911
service as a 9-1-1 call initiated on a landline phone.
– Calls must be routed to the proper PSAP along with phone’s
callback number and location.
• Defined Phase 1 and Phase 2
– Phase 1: Cell Site location plus caller’s phone number
– Phase 2: Caller lat/lon plus caller’s phone number
• Network based- 100 m for 67% of calls, 300m for 95%
• Handset based- 50m for 67% of calls, 150 m for 95%
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Telecommunications Act of 1996
• Prerequisites to Service
– PSAP (Public Service Answering Point)
responsibilities
• Must submit a written request to each operator
requesting E911 wireless service
• PSAP must have cost recovery legislation in place
sufficient to pay for any required upgrades or
additional expenses incurred by PSAP.
• PSAP must have the technical capability to receive
and utilize the E911 data.
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Origins of the Problem:
Wireless E9-1-1 in a Landline World
• Because wireless calls are mobile, traditional 9-1-1 fails. Caller’s
home address is not synonymous with their location.
• Operators had 2 primary options for deploying Phase 1
– CAS (Call Associated Signaling)
• One signaling path used to complete the E9-1-1 call, instead of separating
voice and data.
• Requires PSAP upgrades from traditional CAMA signaling to 20-digit
enhanced MF.
• CAS solution owned and championed by LEC.
– NCAS (Non-call Associated Signaling)
• Uses 2 signaling paths. One to complete voice call to appropriate PSAP,
one to provide caller location data and 10-digit callback number
• Requires NO PSAP upgrades
• Wireless operator controls the technology of the NCAS solution.
• Both technologies sought to retrofit emerging wireless technology
into the existing infrastructure from 1970.
• CAS vs. NCAS pitted the powerful, regulated monopoly phone
companies against the upstart entrepreneurs. NCAS has emerged
as the winner.
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E9-1-1 Mandate vs. the E112 Mandate
Similarities and Differences
• A legislative mandate for
universal service
• The US operator is responsible
for delivering the call all the
way to the PSAP premise
• The LEC/PTT fought to
prevent the NCAS solution
• Who pays for the US service
IS a major issue
• Cost Recovery was drawn up
state by state but mandated
nationally
• When financial penalties were
implemented deployments
dramatically increased
• A legislative mandate for
universal service
• The EU operator is responsible
for making the data available
where technically feasible
• The 112 solution uses brokers
preventing this NCAS issue
• Who pays for the EU 112
service IS a major issue
• Cost Recovery for 112
undefined. Implementation will
be country by country
• There are currently no financial
penalties associated with the
EU 112 mandate
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State of E9-1-1 Deployment in the US Today
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Phase 1
– First E911 NCAS deployment completed in Indiana for Centennial
Wireless in 03/1998 by TCS
– Phase 1 deployments continued at rapid pace. Between 1998 and
today, TCS completed over 5000 deployments in 42 states for 30
US Wireless operators.
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Phase 2
– First Phase 2 deployment completed in 04/2002
– Between 2002 and present, TCS completed over 3000 Phase 2
deployments
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VOIP i2
– First i2 VoIP deployment completed June 2005
– Between 2005 and present, TCS has completed over 4,700
additional i2 deployments for 6 VoIP providers which cover nearly
80% of the U.S. population.
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What Changed the Game?: the FCC
took Action
• For some air interfaces, the various PDE technologies available to
wireless operators were insufficiently accurate to meet FCC
requirements.
• This caused some operators to delay implementation.
• Due to PSAP complaints, some operators moved forward after
obtaining FCC consent decrees that satisfied accuracy concerns.
• When some operators continued to stall, the FCC levied fines in
excess of $1,000,000.
• Operator began implementing whatever was available.
• Tier I and II operators are required to submit quarterly reports of
completed vs. pending PSAP deployments to FCC. These are
posted on FCC website for public viewing.
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USA Mistakes
• Retrofit 21st Century Technology (wireless and VoIP) into 1970’s
infrastructure
– The NCAS solution is better than nothing, but Europe has the
opportunity to bypass a “kluge” solution and jump directly to an
IP-based emergency network
• Location Accuracy
– FCC mandated complicated wireless accuracy requirements
prior to wireless deployment that have been expensive,
technically challenging, and politically divisive.
– Europe could wait until after wireless deployment to design
accuracy requirements that reflect the realistic capability of the
technology
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Considering the Funding Issue:
Payment solutions for 112
in the EU?
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112 Funding Options
• Consider a 112 tax imposed upon each device
– Primary funding method in USA
– With IP, some people propose to tax each broadband access
port, regardless of whether a VoIP device is using it or not.
• Consider funding 112 locally from general revenues
• Consider funding 112 federally from general revenues
• Consider a user fee (pay per call)
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Presentation prepared for NENA 2007 Conference
Cost Recovery Possibilities
• After generating revenue via taxes, PSAPs in the USA are generally
required to pay for emergency service provided by the phone
company. Could or should a similar method be introduced in
Europe?
• Competitive Telecom companies (PTTs, VoIP, Wireless Service
Providers) in the USA are not always compensated for emergency
services, thus making it a cost of doing business for them and
placing them at a competitive disadvantage. Should legislation be
introduced to help Telecom operators off-site their costs?
• Taking the above into consideration, European legislators may
consider a solution to work with all Telecom companies (wireless,
landline, and other) to provide 112 service as simply part of the cost
of doing business, and/or look to a cost recovery mechanism to help
defray the costs for the telecom companies.
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Presentation prepared for NENA 2007 Conference
Potential Location
Technologies for use in 112
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Positioning Technologies
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An Emergency Service Solution for
Location Determination including VoIP
Location Determination:
– Wire line
• Use the callers Telephone Number to look up
callers location provisioned home address
– Wireless
• Use the cell tower identifier to look up callers
location
– VoIP
• Use the callers Telephone Number to look up
callers location
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An Emergency Service Solution for
Location Determination including VoIP
Route Determination:
– Wire line
• Use the callers provisioned location to determine
the correct Police Station
– Wireless
• Use the cell tower location to determine the correct
Police Station
– VoIP
• Use the callers provisioned location to determine
the correct Police Station
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An Emergency Service Solution for
Location Determination including VoIP
Call Delivery:
– Wire line
• Convert to VoIP at the Central Office or optionally a
Service Provider can convert to VoIP
• Deliver calls via IP connections to Police Station
– Wireless
• Convert to VoIP at MSC or optionally a Service
Provider can convert to VoIP
• Deliver via IP connections to Police Station
– VoIP
• Receive and delivere via IP connections to Police
Station
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The Future Present: Vision for Europe
• A unified 112 network based upon IP
infrastructure while supporting “older
technology" solutions.
• Introduce new options to deliver 112 calls to
the Public Safety via IP.
• In a period of technical transition use the best
available positioning technology for 112 calls.
• Establish Public Safety 112 “Centers of
Excellence” to demonstrate what is possible.
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Presentation prepared for NENA 2007 Conference
Summary
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People buy phones for public safety first and foremost
Technology is not the problem
Funding mechanisms are available for use
Everything that is required for an EU-wide 112 solution
is readily available
Responsibility and Possibility
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Thank You
Greg Kleven
Managing Director, EMEA
[email protected]
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