Stakeholder Analysis

Tool: Stakeholder Analysis

Purpose

: To identify

everyone

, from start to finish, who will be affected by the process change.

The Stakeholder Analysis also provides the

“big picture”

in which the process is situated.

By understanding our stakeholders, we can foresee who may have

grievances

that need to be addressed.

By understanding who is affected, we can identify who to include in our

Communication Plan

.

D

Stakeholder Analysis D

Stakeholder Analysis Form

Project Name College/Division Department Name of the Group or Individual Affected Function Champion Process Owner Team Leader Group Representative and Contact Information Does the stakeholder have concerns about the project? (Y/N) Stakeholder's Concerns (if applicable) Action Required to Satisfy Stakeholder

Stakeholder Analysis • Who will the changes affect?

–Examples: Customer, CCIT, HR Name of the Group or Individual Affected D

Stakeholder Analysis • List the appropriate groups or individuals.

Name of the Group or Individual Affected Vendors Procurement employees Students D

Stakeholder Analysis • What function does this person or group serve in the process?

D Function

Stakeholder Analysis • List the relevant functions.

D Function Supplier Facilitate procurement process Provide much of the money involved in the transactions

Stakeholder Analysis • Who represents the stakeholders?

• How can we contact the representative?

Group Representative and Contact Information D

Stakeholder Analysis • List that information here.

Group Representative and Contact Information CEO/VP/Sales Rep of the respective company Mike Nebesky CUSG D

Stakeholder Analysis • Might this individual or group have concerns regarding the planned improvements? Indicate that here.

Does the stakeholder have concerns about the project? (Y/N) Y N N D

Stakeholder Analysis • Where appropriate, explain what those concerns might be.

Stakeholder's Concerns (if applicable) D

Stakeholder Analysis • Where appropriate, explain what those concerns might be.

Stakeholder's Concerns (if applicable) Decrease in revenues if CU pays within 10 days. Extra cost of being paid by check.

D

Stakeholder Analysis • Think about what the team can do to both satisfy stakeholders and increase process efficiency.

Action Required to Satisfy Stakeholder D

Stakeholder Analysis • List some possible solutions here.

D Action Required to Satisfy Stakeholder Communicate the benefits of being paid within 10 days.

Communicate the benefits of paying electronically.

Stakeholder Analysis D

Stakeholder Analysis Form

Project Name College/Division Department Name of the Group or Individual Affected Vendors Procurement Employees Students Procurement: Leverage Industry Norm Payment Terms Finance Procurement Function Group Representative and Contact Information Does the stakeholder have concerns about the project? (Y/N) Suppliers CEO/VP/Sales Rep of the respective company Y Champion Process Owner Team Leader Stakeholder's Concerns (if applicable) Mike Nebesky Mike Nebesky Lisa Knox Action Required to Satisfy Stakeholder Decrease in revenues if CU pays within 10 days. Extra cost of being paid by check.

Communicate the benefits of being paid within 10 days.

Communicate the benefits of paying electronically.

Facilitate procurement processes Provide much of the money involved in the transactions Mike Nebesky CUSG N N

Improve

Once we have a clear idea of what the process will become, we can consider whether the solution meets the needs of everyone involved.

Consult your stakeholders as necessary

I