Transcript Dialectic-Didactic

A Simpler Way
Session Two
From Dilemma To Transcendence
© Dr Kelvyn Youngman, Nov 2014
1
From Dilemma To Transcendence
Exacerbate/Stagnate/Alleviate
Conflict
Oscillate
Eliminate
Dilemma
Transcendence
Dialectic
Didactic
• Welcome back today, the 6th of December, and the second of two webinars on clouds
and their matrices
• And if you are joining us today for the first time – then doubly welcome
© Dr Kelvyn Youngman, Nov 2014
2
From Dilemma To Transcendence
Exacerbate/Stagnate/Alleviate
Conflict
Oscillate
Eliminate
Dilemma
Transcendence
Dialectic
Didactic
• In the previous webinar, we journeyed through “conflict” and we examined the ways that
we exacerbate, stagnate, and alleviate these issues
• We then worked our way through to 3rd person dilemma, defined a key distinction
between conflict and dilemma, and introduced the concept of oscillation within a dilemma
© Dr Kelvyn Youngman, Nov 2014
3
From Dilemma To Transcendence
Exacerbate/Stagnate/Alleviate
Conflict
Oscillate
Eliminate
Dilemma
Transcendence
Dialectic
Didactic
• Today we will pick up with oscillation once again, and greatly develop it to show how it
keeps us within a dilemma, and then show how we can transcend the dilemma and
eliminate the oscillation with a unique and systemic solution built around a senior
organizing principle
• We will do this not once, but twice …
© Dr Kelvyn Youngman, Nov 2014
4
From Dilemma To Transcendence
Exacerbate/Stagnate/Alleviate
Conflict
Oscillate
Eliminate
Dilemma
Transcendence
Dialectic
Didactic
• In the first instance, we will use the example of the dieter’s dilemma from Robert Fritz’
The Path of Least Resistance. I will use a lot of Fritz’ language in our discussion
• Fritz developed a structural methodology that is very similar to a local conflict cloud
• Fritz also developed a senior structure that sounds very much like our systemic cloud but
he didn’t draw it out. However we will, using Gregory Bateson and an old Economist
article as our guides
© Dr Kelvyn Youngman, Nov 2014
5
From Dilemma To Transcendence
Exacerbate/Stagnate/Alleviate
Conflict
Oscillate
Eliminate
Dilemma
Transcendence
Dialectic
Didactic
• In the second instance, we will use the example of the batch-sizing dilemma from Eli
Goldratt to reiterate this process
• I will argue and illustrate how I believe Goldratt developed a systemic solution to this
perennial problem and then worked it back into a local cloud for presentation
© Dr Kelvyn Youngman, Nov 2014
6
From Dilemma To Transcendence
Exacerbate/Stagnate/Alleviate
Conflict
Oscillate
Eliminate
Dilemma
Transcendence
Dialectic
•
•
•
Didactic
In a moment we will look at a brief outline of today’s content
This is followed by something of a preamble (or maybe its just my excuse for a ramble)
And once again, your job is to watch the screen, things will change there when you least
expect. My job is to read the script, so please don’t distract yourself with that
© Dr Kelvyn Youngman, Nov 2014
7
From Dilemma To Transcendence
Outline
• Dieting: the dilemma from Robert Fritz, the transcendent solution
• Transcendent Solutions: layers of resistance, tension-resolution and
oscillation, reactive-responsive orientation, satisfaction and security,
conflict manipulation
• Batch Sizing: big batch-small batch dilemma from Eli Goldratt, the
transcendent solution
• Senior Structures: oscillation or advancement, emergence, the senior
organizing principle
© Dr Kelvyn Youngman, Nov 2014
8
From Dilemma To Transcendence
Outline
• Dieting: the dilemma from Robert Fritz, the transcendent solution
• Transcendent Solutions: layers of resistance, tension-resolution and
oscillation, reactive-responsive orientation, satisfaction and security,
conflict manipulation
• Batch Sizing: big batch-small batch dilemma from Eli Goldratt, the
transcendent solution
• Senior Structures: oscillation or advancement, emergence, the senior
organizing principle
This is to remind me that although the dieting and batch-sizing dilemmas are original and
central to my argument, these other aspects have greatly grown in importance since
© Dr Kelvyn Youngman, Nov 2014
9
From Dilemma To Transcendence
Senge – In the Forward to Robert Fritz (1999) The Path of Least
Resistance for Managers:
There is no substitute for discipline and self-control. Many have artistic
talent but never develop that talent because they lack the required
discipline. Discipline is not "natural" in the sense that it occurs without
effort. Discipline is focused effort, guided by principles and practical tools.
The discipline that is lacking in most organization is evident by the fact that
everyone is busy fixing problems, and few are seeking to understand what
is really going on. We would rather just fix things now and then deal with
the next problems once we "get there." Often, it doesn't even seem that
there is an alternative. If anything, reactiveness in organizations has grown
as a way of life … . This reactiveness just increases the tendency for
structural conflicts to dominate – because no one has the time for the
reflection and serious conversations to make it otherwise.
© Dr Kelvyn Youngman, Nov 2014
10
From Dilemma To Transcendence
Senge – In the Forward to Robert Fritz (1999) The Path of Least
Resistance for Managers:
There is no substitute for discipline and self-control. Many have artistic
talent but never develop that talent because they lack the required
discipline. Discipline is not "natural" in the sense that it occurs without
effort. Discipline is focused effort, guided by principles and practical tools.
The discipline that is lacking in most organization is evident by the fact that
everyone is busy fixing problems, and few are seeking to understand what
is really going on. We would rather just fix things now and then deal with
the next problems once we "get there." Often, it doesn't even seem that
there is an alternative. If anything, reactiveness in organizations has grown
as a way of life … . This reactiveness just increases the tendency for
structural conflicts to dominate – because no one has the time for the
reflection and serious conversations to make it otherwise.
© Dr Kelvyn Youngman, Nov 2014
11
From Dilemma To Transcendence
Goldratt identified three contributing factors towards this lack of time being the
constraint to a system, which I will paraphrased here as;
1. Our fear of complex systems which drives us to dissect them into subsystems, diverting management attention to chase these local optima which
are not in line with the global objectives
2. Our fear of the uncertain which drives us to finer and finer resolutions,
diverting management attention to optimize within the noise
3. Our fear of conflicts which drives us to avoid their resolution, diverting
management attention to constantly struggle between unacceptable
compromises
© Dr Kelvyn Youngman, Nov 2014
12
From Dilemma To Transcendence
Goldratt identified three contributing factors towards this lack of time being the
constraint to a system, which I will paraphrased here as;
1. Our fear of complex systems which drives us to dissect them into subsystems, diverting management attention to chase these local optima which
are not in line with the global objectives – dependency: agents & environment
2. Our fear of the uncertain which drives us to finer and finer resolutions,
diverting management attention to optimize within the noise
3. Our fear of conflicts which drives us to avoid their resolution, diverting
management attention to constantly struggle between unacceptable
compromises
Maybe the first point is really about dependency, the interaction between agents, and
agents and the environment: non-linear cause and effect separated in time and space
© Dr Kelvyn Youngman, Nov 2014
13
From Dilemma To Transcendence
Goldratt identified three contributing factors towards this lack of time being the
constraint to a system, which I will paraphrased here as;
1. Our fear of complex systems which drives us to dissect them into subsystems, diverting management attention to chase these local optima which
are not in line with the global objectives – dependency: agents & environment
2. Our fear of the uncertain which drives us to finer and finer resolutions,
diverting management attention to optimize within the noise – variability
3. Our fear of conflicts which drives us to avoid their resolution, diverting
management attention to constantly struggle between unacceptable
compromises
Maybe the second point is really about variability, the apparently indeterminate nature
of many things – the inability to know exactly what will happen and exactly when
© Dr Kelvyn Youngman, Nov 2014
14
From Dilemma To Transcendence
Goldratt identified three contributing factors towards this lack of time being the
constraint to a system, which I will paraphrased here as;
1. Our fear of complex systems which drives us to dissect them into subsystems, diverting management attention to chase these local optima which
are not in line with the global objectives – dependency: agents & environment
2. Our fear of the uncertain which drives us to finer and finer resolutions,
diverting management attention to optimize within the noise – variability
3. Our fear of conflicts which drives us to avoid their resolution, diverting
management attention to constantly struggle between unacceptable
compromises – interaction of the two above
And maybe the third point is essentially about the interaction of the first two points,
and it really should come first
© Dr Kelvyn Youngman, Nov 2014
15
From Dilemma To Transcendence
Goldratt identified three contributing factors towards this lack of time being the
constraint to a system, which I will paraphrased here as;
1. Our fear of complex systems which drives us to dissect them into subsystems, diverting management attention to chase these local optima which
are not in line with the global objectives – dependency: agents & environment
2. Our fear of the uncertain which drives us to finer and finer resolutions,
diverting management attention to optimize within the noise – variability
3. Our fear of conflicts which drives us to avoid their resolution, diverting
management attention to constantly struggle between unacceptable
compromises – interaction of the two above
If you disbelieve the third point, consider this quote from a famous CEO by Peter
Senge in Robert Fritz’ The Path of Least Resistance for Managers ….
© Dr Kelvyn Youngman, Nov 2014
16
From Dilemma To Transcendence
Goldratt identified three contributing factors towards this lack of time being the
constraint to a system, which I will paraphrased here as;
1. Our fear of complex systems which drives us to dissect them into subsystems, diverting management attention to chase these local optima which
are not in line with the global objectives – dependency: agents & environment
2. Our fear of the uncertain which drives us to finer and finer resolutions,
diverting management attention to optimize within the noise – variability
3. Our fear of conflicts which drives us to avoid their resolution, diverting
management attention to constantly struggle between unacceptable
compromises – interaction of the two above
"I have never been around a corporation where at least two-thirds of management's
attention wasn't devoted to making one another feel OK."
© Dr Kelvyn Youngman, Nov 2014
17
From Dilemma To Transcendence
Goldratt identified three contributing factors towards this lack of time being the
constraint to a system, which I will paraphrased here as;
1. Our fear of complex systems which drives us to dissect them into subsystems, diverting management attention to chase these local optima which
are not in line with the global objectives – dependency: agents & environment
2. Our fear of the uncertain which drives us to finer and finer resolutions,
diverting management attention to optimize within the noise – variability
3. Our fear of conflicts which drives us to avoid their resolution, diverting
management attention to constantly struggle between unacceptable
compromises – interaction of the two above
We can address the third point, and thereby the first and second points. We do have
the principles and we do have the necessary practical tools to guide us
© Dr Kelvyn Youngman, Nov 2014
18
From Dilemma To Transcendence
Goldratt identified three contributing factors towards this lack of time being the
constraint to a system, which I will paraphrased here as;
1. Our fear of complex systems which drives us to dissect them into subsystems, diverting management attention to chase these local optima which
are not in line with the global objectives – dependency: agents & environment
2. Our fear of the uncertain which drives us to finer and finer resolutions,
diverting management attention to optimize within the noise – variability
3. Our fear of conflicts which drives us to avoid their resolution, diverting
management attention to constantly struggle between unacceptable
compromises – interaction of the two above
Let’s start to examine these, and a slide or two before the end, I will remind you that we do
have the practical tools to achieve this – in fact, we will have worked right through with them
© Dr Kelvyn Youngman, Nov 2014
19
Dieting
The Dilemma
© Dr Kelvyn Youngman, Nov 2014
20
From Dilemma To Transcendence
Tension
Hungry
Robert Fritz showed a dieter’s dilemma, something that he referred to as a very
basic tension-resolution system …
© Dr Kelvyn Youngman, Nov 2014
21
From Dilemma To Transcendence
Tension
Resolution
Hungry
Eat
If we are hungry we must eat …
© Dr Kelvyn Youngman, Nov 2014
22
From Dilemma To Transcendence
Tension
Resolution
Hungry
Eat
Overweight
… however, if we eat, we may become overweight …
© Dr Kelvyn Youngman, Nov 2014
23
From Dilemma To Transcendence
Tension
Resolution
Hungry
Eat
Overweight
Not Eat
… and this new tension is resolved by not eating …
© Dr Kelvyn Youngman, Nov 2014
24
From Dilemma To Transcendence
Tension
Resolution
Hungry
Eat
Overweight
Not Eat
… which of course is in conflict with the tension of being hungry in the first place
© Dr Kelvyn Youngman, Nov 2014
25
From Dilemma To Transcendence
Tension
Resolution
Hungry
Eat
Overweight
Not Eat
“these two simple tension-resolution systems form a complex relationship”
© Dr Kelvyn Youngman, Nov 2014
26
From Dilemma To Transcendence
Tension
Resolution
Hungry
Eat
Overweight
Not Eat
Of course, to us, this looks exactly like a local cloud, although we need to change
things around just a little …
© Dr Kelvyn Youngman, Nov 2014
27
From Dilemma To Transcendence
Tension
Resolution
Hungry
Eat
Overweight
Not Eat
We need to turn two of the arrows around …
© Dr Kelvyn Youngman, Nov 2014
28
From Dilemma To Transcendence
Tension
Resolution
Hungry
Eat
Overweight
Not Eat
Common Objective
And there is no common objective presented, but let’s leave that exactly as it is for
the moment …
© Dr Kelvyn Youngman, Nov 2014
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From Dilemma To Transcendence
Tension
Resolution
Hungry
Eat
Overweight
Not Eat
Common Objective
… and let’s replace the jeopardy arrows with a set of conflict arrows
© Dr Kelvyn Youngman, Nov 2014
30
From Dilemma To Transcendence
Tension
Resolution
Not Be Hungry
Eat
Not Be Overweight
Not Eat
Common Objective
And as a consequence we need to change the wording a little too …
© Dr Kelvyn Youngman, Nov 2014
31
From Dilemma To Transcendence
Tension
Resolution
Not Be Hungry
Eat
Not Be Overweight
Not Eat
Common Objective
The tensions are now positive …
© Dr Kelvyn Youngman, Nov 2014
32
From Dilemma To Transcendence
Needs
Wants
Not Be Hungry
Eat
Not Be Overweight
Not Eat
Common Objective
The tension and resolution become the needs and the wants of our objective, or the
requisites and the pre-requisites of our objective …
© Dr Kelvyn Youngman, Nov 2014
33
From Dilemma To Transcendence
Needs
Wants
Not Be Hungry
Eat
In order to …
We must …
Common Objective
Not Be Overweight
Not Eat
It now reads that in order to not be hungry we must eat …
© Dr Kelvyn Youngman, Nov 2014
34
From Dilemma To Transcendence
Needs
Wants
Not Be Hungry
Eat
In order to …
We must …
In order to …
We must …
Common Objective
Not Be Overweight
Not Eat
And, on the other hand, in order to not be overweight we must not eat …
© Dr Kelvyn Youngman, Nov 2014
35
From Dilemma To Transcendence
Needs
Wants
Not Be Hungry
Eat
Common Objective
Conflict
Not Be Overweight
Not Eat
Eating and not eating are in direct conflict with one another …
© Dr Kelvyn Youngman, Nov 2014
36
From Dilemma To Transcendence
Needs
Wants
Not Be Hungry
Eat
Common Objective
Conflict
Not Be Overweight
Not Eat
Our local cloud and what Fritz calls a structural conflict, are one and the same
© Dr Kelvyn Youngman, Nov 2014
37
From Dilemma To Transcendence
Needs
Wants
Not Be Hungry
Eat
Common Objective
Compromise or Optimize
Not Be Overweight
Not Eat
Now, if you think that the conflict might settle down to a compromise or an optimized
setting, then you are wrong …
© Dr Kelvyn Youngman, Nov 2014
38
From Dilemma To Transcendence
Needs
Wants
Not Be Hungry
Eat
Common Objective
Compromise or Optimize
Not Be Overweight
Not Eat
As dieters well know, they get hungry and seek resolution by eating more, then
oscillate and seek resolution by eating less
© Dr Kelvyn Youngman, Nov 2014
39
From Dilemma To Transcendence
Needs
Wants
Not Be Hungry
Eat
Common Objective
Compromise or Optimize
Not Be Overweight
Not Eat
Backwards and forwards they go: eating more, then eating less, then eating more
again, and then eating less again
© Dr Kelvyn Youngman, Nov 2014
40
From Dilemma To Transcendence
Needs
Wants
Not Be Hungry
Eat
Common Objective
We must oscillate between ...
Not Be Overweight
Not Eat
So let’s be very clear about this and write it in; we must oscillate
© Dr Kelvyn Youngman, Nov 2014
41
From Dilemma To Transcendence
Needs
Wants
Not Be Hungry
Eat
Be Healthy
We must oscillate between ...
Not Be Overweight
Not Eat
And now let’s also add-in a common objective, something simple, let’s try
to “be healthy”
© Dr Kelvyn Youngman, Nov 2014
42
From Dilemma To Transcendence
Needs
Wants
Not Be Hungry
Eat
Be Healthy
We must oscillate between ...
Not Be Overweight
Not Eat
In order to be healthy, I must not be hungry, and on the other hand, in order to be
healthy, I must not be overweight – does that make sense?
© Dr Kelvyn Youngman, Nov 2014
43
From Dilemma To Transcendence
Needs
Wants
Not Be Hungry
Eat
Be Healthy
We must oscillate between ...
Not Be Overweight
Not Eat
Fritz argues that this is a structural conflict; that is, the conflict is built-in, that it is
unresolvable, and that we are forced instead to oscillate within it – a dilemma no less
© Dr Kelvyn Youngman, Nov 2014
44
From Dilemma To Transcendence
Needs
Wants
Not Be Hungry
Eat
Be Healthy
We must oscillate between ...
Not Be Overweight
Not Eat
If you don’t believe me, then ask any dieter!
© Dr Kelvyn Youngman, Nov 2014
45
From Dilemma To Transcendence
Needs
Wants
Not Be Hungry
Eat
Be Healthy
We must oscillate between ...
Not Be Overweight
Not Eat
Fritz also argues that we must transcend this structural conflict, to a “senior
structure,” but he does not show how to do it
© Dr Kelvyn Youngman, Nov 2014
46
From Dilemma To Transcendence
Needs
Wants
Not Be Hungry
Eat
Be Healthy
We must oscillate between ...
Not Be Overweight
Not Eat
But we can show how to do it because the senior structure and the systemic cloud
are one and the same, let’s have a look, first however, …
© Dr Kelvyn Youngman, Nov 2014
47
From Dilemma To Transcendence
The path of least resistance is the oscillation that we experience when we
constantly compromise between the conflicted entities of two local wants: a
little in one direction, then a little in the other direction, backwards and
forwards, backwards and forwards. For instance, making batches bigger
which extends lead time, followed by making batches smaller which
decreases production, and so it goes.
The way out of this structural trap is “transcendence.” Now, for me, this
immediately evokes images of “smoky” scenes of 1960s California,
something that I was far too young to appreciate that I was missing at the
time – and a vast ocean away, in any case. But it also means more than
that too.
It means a different and more creative way of thinking – a more systemic
way of thinking. Transcendent, or senior, structures are systemic clouds,
but by a different name.
© Dr Kelvyn Youngman, Nov 2014
48
From Dilemma To Transcendence
Needs
Wants
Not Be Hungry
Eat
Be Healthy
We must oscillate between ...
Not Be Overweight
Not Eat
So, how do we get from a local cloud to a systemic cloud?
© Dr Kelvyn Youngman, Nov 2014
49
From Dilemma To Transcendence
Needs
Wants
Not Be Hungry
Eat Food
And
And
Not Be Overweight
Not Eat Food
In order to …
We must oscillate between ...
Be Healthy
???
???
Well, what I do, is fold the two arms of our structural conflict up into one new dualarm within a systemic cloud, our new senior structure …
© Dr Kelvyn Youngman, Nov 2014
50
From Dilemma To Transcendence
Needs
Wants
Not Be Hungry
Eat Food
And
And
Not Be Overweight
Not Eat Food
In order to …
We must oscillate between ...
Be Healthy
???
???
… and I will call this new dual-arm and its predecessor cloud the “junior structure.”
Let’s read it through
© Dr Kelvyn Youngman, Nov 2014
51
From Dilemma To Transcendence
Needs
Wants
Not Be Hungry
Eat Food
And
And
Not Be Overweight
Not Eat Food
In order to …
We must oscillate between ...
Be Healthy
???
???
In order to be healthy, I must not be hungry and I must not be overweight …
© Dr Kelvyn Youngman, Nov 2014
52
From Dilemma To Transcendence
Needs
Wants
Not Be Hungry
Eat Food
And
And
Not Be Overweight
Not Eat Food
In order to …
We must oscillate between ...
Be Healthy
???
???
And in order to be so, I am forced to oscillate between eating food and not eating
food
© Dr Kelvyn Youngman, Nov 2014
53
From Dilemma To Transcendence
Needs
Wants
Not Be Hungry
Eat Food
And
And
Not Be Overweight
Not Eat Food
In order to …
We must oscillate between ...
Be Healthy
???
???
Remember that a dilemma is a logical “AND” structure. We want both sides and that
is exactly what we have here
© Dr Kelvyn Youngman, Nov 2014
54
From Dilemma To Transcendence
Needs
Wants
Not Be Hungry
Eat Food
And
And
Not Be Overweight
Not Eat Food
In order to …
We must oscillate between ...
Be Healthy
???
???
Here is the test: a conflict is an either-or structure: either this or that, whereas a
dilemma is a both-and structure: both this and that
© Dr Kelvyn Youngman, Nov 2014
55
From Dilemma To Transcendence
Needs
Wants
Not Be Hungry
Eat Food
And
And
Not Be Overweight
Not Eat Food
In order to …
We must oscillate between ...
Be Healthy
???
???
What then is the transformational or transcendent need, and the transformational or
transcendent want, that will satisfy this structure and resolve this conflict?
© Dr Kelvyn Youngman, Nov 2014
56
Dieting
Transcendent Solution
© Dr Kelvyn Youngman, Nov 2014
57
From Dilemma To Transcendence
Needs
Wants
Not Be Hungry
Eat Food
And
And
Not Be Overweight
Not Eat Food
In order to …
We must oscillate between ...
Be Healthy
Set/Superset
???
The need of the “C” of a systemic cloud must always be a set or rather a superset of
entities …
© Dr Kelvyn Youngman, Nov 2014
58
From Dilemma To Transcendence
Needs
Wants
Not Be Hungry
Eat Food
And
And
Not Be Overweight
Not Eat Food
In order to …
We must oscillate between ...
Be Healthy
Set/Superset
???
It must include all of the entities of the “B” of the upper arm and usually something
else that we haven’t yet considered
© Dr Kelvyn Youngman, Nov 2014
59
From Dilemma To Transcendence
Needs
Wants
Not Be Hungry
Eat Food
And
And
Not Be Overweight
Not Eat Food
In order to …
We must oscillate between ...
Be Healthy
Set/Superset
???
Moreover, and this is where Gregory Bateson steps in …
© Dr Kelvyn Youngman, Nov 2014
60
From Dilemma To Transcendence
Needs
Wants
Not Be Hungry
Eat Food
And
And
Not Be Overweight
Not Eat Food
In order to …
We must oscillate between ...
Be Healthy
Relationship
???
It must consider not just these entities in their own right, but also the relationships
between all of these things – the interrelationships
© Dr Kelvyn Youngman, Nov 2014
61
From Dilemma To Transcendence
Needs
Wants
Not Be Hungry
Eat Food
And
And
Not Be Overweight
Not Eat Food
In order to …
We must oscillate between ...
Be Healthy
Relationship
???
For me, the key to this problem comes from an Economist article; “What’s Cooking”
which addresses the interrelationship between brain size and cooked food
© Dr Kelvyn Youngman, Nov 2014
62
From Dilemma To Transcendence
Needs
Wants
Not Be Hungry
Eat Food
And
And
Not Be Overweight
Not Eat Food
In order to …
We must oscillate between ...
Be Healthy
Relationship
???
We need to cook food to meet the energy requirements of our large brains …
© Dr Kelvyn Youngman, Nov 2014
63
From Dilemma To Transcendence
Needs
Wants
Not Be Hungry
Eat Food
And
And
Not Be Overweight
Not Eat Food
In order to …
We must oscillate between ...
Be Healthy
Relationship
???
… because a significant part of the energy balance of uncooked food is required to
digest the food
© Dr Kelvyn Youngman, Nov 2014
64
From Dilemma To Transcendence
Needs
Wants
Not Be Hungry
Eat Food
And
And
Not Be Overweight
Not Eat Food
In order to …
We must oscillate between ...
Be Healthy
Apply Relationship
Between Food And
Energy
???
So let’s put this in the “C”
© Dr Kelvyn Youngman, Nov 2014
65
From Dilemma To Transcendence
Needs
Wants
Not Be Hungry
Eat Food
And
And
Not Be Overweight
Not Eat Food
In order to …
We must oscillate between ...
Be Healthy
Apply Relationship
Between Food And
Energy
???
It is very hard for people on a so-called Palaeolithic diet to put on weight: because
such diets are largely uncooked
© Dr Kelvyn Youngman, Nov 2014
66
From Dilemma To Transcendence
Needs
Wants
Not Be Hungry
Eat Food
And
And
Not Be Overweight
Not Eat Food
In order to …
We must oscillate between ...
Be Healthy
Apply Relationship
Between Food And
Energy
Eat Raw Food And
Not Eat Cooked
Food
And that gives us the solution for our transcendent want: eat raw food and not eat
cooked food
© Dr Kelvyn Youngman, Nov 2014
67
From Dilemma To Transcendence
Needs
Wants
Not Be Hungry
Eat Food
And
And
Not Be Overweight
Not Eat Food
In order to …
We must oscillate between ...
Be Healthy
Apply Relationship
Between Food And
Energy
Eat Raw Food And
Not Eat Cooked
Food
Does that address our oscillation? Yes it does. You can eat until you are sated and
yet not put on weight
© Dr Kelvyn Youngman, Nov 2014
68
From Dilemma To Transcendence
Needs
Wants
Not Be Hungry
And
Not Be Overweight
Be Healthy
Apply Relationship
Between Food And
Energy
Eat Raw Food And
Not Eat Cooked
Food
So let’s remove the oscillation
© Dr Kelvyn Youngman, Nov 2014
69
From Dilemma To Transcendence
Needs
Wants
Not Be Hungry
And
Not Be Overweight
Be Healthy
Apply Relationship
Between Food And
Energy
Eat Raw Food And
Not Eat Cooked
Food
This is my interpretation of the Fritz senior structure for this problem, and my
particular solution to it, which is just one of several possible such solutions
© Dr Kelvyn Youngman, Nov 2014
70
From Dilemma To Transcendence
Needs
Wants
Not Be Hungry
And
Not Be Overweight
Be Healthy
Apply Relationship
Between Food And
Energy
Eat Raw Food And
Not Eat Cooked
Food
It is also a solved systemic cloud
© Dr Kelvyn Youngman, Nov 2014
71
From Dilemma To Transcendence
Needs
Wants
Not Be Hungry
And
Not Be Overweight
Be Healthy
Apply Relationship
Between Food And
Energy
Eat Raw Food And
Not Eat Cooked
Food
The senior need is of a higher logical type than the initial problem
© Dr Kelvyn Youngman, Nov 2014
72
From Dilemma To Transcendence
Needs
Wants
Not Be Hungry
And
Not Be Overweight
Be Healthy
Apply Relationship
Between Food And
Energy
Eat Raw Food And
Not Eat Cooked
Food
The senior need addresses the initial problem and more, it also addresses the
relationships and interrelationships between things
© Dr Kelvyn Youngman, Nov 2014
73
From Dilemma To Transcendence
Needs
Wants
Not Be Hungry
Eat Food
And
And
Not Be Overweight
Not Eat Food
In order to …
We must oscillate between ...
Be Healthy
Apply Relationship
Between Food And
Energy
Eat Raw Food And
Not Eat Cooked
Food
Now let’s whoa up a bit
© Dr Kelvyn Youngman, Nov 2014
74
From Dilemma To Transcendence
Needs
Wants
Not Be Hungry
Eat Food
And
And
Not Be Overweight
Not Eat Food
In order to …
We must oscillate between ...
Be Healthy
Apply Relationship
Between Food And
Energy
Eat Raw Food And
Not Eat Cooked
Food
Just because we can solve the problem doesn’t mean that we will or that we even
want to in actuality
© Dr Kelvyn Youngman, Nov 2014
75
From Dilemma To Transcendence
Needs
Wants
Not Be Hungry
Eat Food
And
And
Not Be Overweight
Not Eat Food
In order to …
We must oscillate between ...
Be Healthy
Apply Relationship
Between Food And
Energy
Eat Raw Food And
Not Eat Cooked
Food
Consider Palaeolithic Europe: there were probably parsnips and broad beans, but
there were certainly no capsicums, or tomatoes, or potatoes, or maize, or pumpkin
© Dr Kelvyn Youngman, Nov 2014
76
From Dilemma To Transcendence
Needs
Wants
Not Be Hungry
Eat Food
And
And
Not Be Overweight
Not Eat Food
In order to …
We must oscillate between ...
Be Healthy
Apply Relationship
Between Food And
Energy
Eat Raw Food And
Not Eat Cooked
Food
Choose your Palaeolithic carefully, it is almost impossible to imagine that such a
different environment could have existed – and yet that is why it is transcendent
© Dr Kelvyn Youngman, Nov 2014
77
From Dilemma To Transcendence
Needs
Wants
Not Be Hungry
Eat Food
And
And
Not Be Overweight
Not Eat Food
In order to …
We must oscillate between ...
Be Healthy
Apply Relationship
Between Food And
Energy
Eat Raw Food And
Not Eat Cooked
Food
Fritzian oscillation and purposeful conflict manipulation can work to keep attention
focused within the upper dual-arm …
© Dr Kelvyn Youngman, Nov 2014
78
From Dilemma To Transcendence
Needs
Wants
Not Be Hungry
Eat Food
And
And
Not Be Overweight
Not Eat Food
In order to …
We must oscillate between ...
Be Healthy
Apply Relationship
Between Food And
Energy
Eat Raw Food And
Not Eat Cooked
Food
And our own work on understanding change still applies to both sides of this cloud,
explaining why people might be reluctant to transcend to the lower systemic arm
© Dr Kelvyn Youngman, Nov 2014
79
From Dilemma To Transcendence
Needs
Wants
Not Be Hungry
Eat Food
And
And
Not Be Overweight
Not Eat Food
In order to …
We must oscillate between ...
Be Healthy
Apply Relationship
Between Food And
Energy
Eat Raw Food And
Not Eat Cooked
Food
We will explore this in much greater detail in a moment
© Dr Kelvyn Youngman, Nov 2014
80
From Dilemma To Transcendence
Needs
Wants
Not Be Hungry
Eat Food
And
And
Not Be Overweight
Not Eat Food
In order to …
We must oscillate between ...
Be Healthy
Apply Relationship
Between Food And
Energy
Eat Raw Food And
Not Eat Cooked
Food
But we now understand the relationships between the junior and senior structures
© Dr Kelvyn Youngman, Nov 2014
81
From Dilemma To Transcendence
Now, why did I do that? I did it to show that Fritz uses just two types of
clouds: two structures, one junior and one senior: local and global
I did that to show that we can graphically solve Fritz’ senior structure as a
systemic cloud, whereas he limited himself graphically to the partial
development of his junior, structural conflict.
I also did this as a pro forma for Goldratt’s batch-sizing dilemma because
he too developed this at the level of a local cloud and did not fully transform
or transcend to a systemic cloud and solution. And that is exactly what we
are going to do in a short while, but first we need to tease out several
further and important aspects. These are: the layers of resistance, tensionresolution and oscillation, the reactive-responsive orientation, satisfaction
and security, and conflict manipulation.
To do this, we need to recombine the cloud with the matrices once more.
So let’s do that.
© Dr Kelvyn Youngman, Nov 2014
82
Transcendent Solutions
Layers of Resistance
© Dr Kelvyn Youngman, Nov 2014
83
Another Sate One State
From Dilemma To Transcendence
First Part's
Intent
And to avoid the system’s impact
Because of the part’s intent
First Part's
Impact
Dilemma
Second Part's
Intent
Second Part's
Impact
2nd Part’s Need
2nd Part’s Want
And
And
1st Part’s Need
1st Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
And to avoid the part’s impact
Here we have our generalized junior and senior structures and, for the first time,
their matrices as well …
© Dr Kelvyn Youngman, Nov 2014
84
Another Sate One State
From Dilemma To Transcendence
First Part's
Intent
And to avoid the system’s impact
Because of the part’s intent
First Part's
Impact
Dilemma
Second Part's
Intent
Second Part's
Impact
2nd Part’s Need
2nd Part’s Want
And
And
1st Part’s Need
1st Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
And to avoid the part’s impact
… we have a folded-up local cloud in the upper dual-arm, and we have a systemic
cloud in the form of the upper dual-arm and the lower arm
© Dr Kelvyn Youngman, Nov 2014
85
Another Sate One State
From Dilemma To Transcendence
First Part's
Intent
And to avoid the system’s impact
Because of the part’s intent
First Part's
Impact
Dilemma
Second Part's
Intent
Second Part's
Impact
2nd Part’s Need
2nd Part’s Want
And
And
1st Part’s Need
1st Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
And to avoid the part’s impact
Currently this whole system is in structural tension, which is why we are going to
address the layers of resistance …
© Dr Kelvyn Youngman, Nov 2014
86
Another Sate One State
From Dilemma To Transcendence
First Part's
Intent
And to avoid the system’s impact
Because of the part’s intent
First Part's
Impact
Dilemma
Second Part's
Intent
Second Part's
Impact
2nd Part’s Need
2nd Part’s Want
And
And
1st Part’s Need
1st Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
And to avoid the part’s impact
… we want to move to structural resolution, we have seen how to do so in the
dieting example. But let’s look at the generalised case in a little more detail here
© Dr Kelvyn Youngman, Nov 2014
87
Another Sate One State
From Dilemma To Transcendence
First Part's
Intent
And to avoid the system’s impact
Because of the part’s intent
First Part's
Impact
Dilemma
Second Part's
Intent
Second Part's
Impact
2nd Part’s Need
2nd Part’s Want
And
And
1st Part’s Need
1st Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
And to avoid the part’s impact
Firstly, though, this is our transformation matrix from the previous session – you see,
it does have a practical purpose!
© Dr Kelvyn Youngman, Nov 2014
88
Another Sate One State
From Dilemma To Transcendence
First Part's
Intent
And to avoid the system’s impact
Because of the part’s intent
First Part's
Impact
Dilemma
Second Part's
Intent
Second Part's
Impact
2nd Part’s Need
2nd Part’s Want
And
And
1st Part’s Need
1st Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
And to avoid the part’s impact
When I first drew this cloud structure with the upper dual-arm in late 2012, I did not
know how to handle this matrix …
© Dr Kelvyn Youngman, Nov 2014
89
Another Sate One State
From Dilemma To Transcendence
First Part's
Intent
And to avoid the system’s impact
Because of the part’s intent
First Part's
Impact
Dilemma
Second Part's
Intent
Second Part's
Impact
2nd Part’s Need
2nd Part’s Want
And
And
1st Part’s Need
1st Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
And to avoid the part’s impact
… I could fold the cloud, I did not know how to fold the matrix – now I do
© Dr Kelvyn Youngman, Nov 2014
90
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
First Part's
Intent
First Part's
Impact
Dilemma
Second Part's
Intent
Second Part's
Impact
2nd Part’s Need
2nd Part’s Want
And
And
1st Part’s Need
1st Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
Let’s fade this out again, we will examine the dynamics of this matrix to exhaustion
in the next few sections – I promise you that
© Dr Kelvyn Youngman, Nov 2014
91
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
First Part's
Intent
First Part's
Impact
Dilemma
Second Part's
Intent
Second Part's
Impact
2nd Part’s Need
2nd Part’s Want
And
And
1st Part’s Need
1st Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
For the moment, be aware that our inattentive parts may be more interested in the
dialectic of their own dilemma, or even of their conflict, within the upper dual-arm …
© Dr Kelvyn Youngman, Nov 2014
92
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
First Part's
Intent
First Part's
Impact
Dilemma
Second Part's
Intent
Second Part's
Impact
2nd Part’s Need
2nd Part’s Want
And
And
1st Part’s Need
1st Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
… than in our splendid didactic or systemic or transcendent solution within the lower
arm
© Dr Kelvyn Youngman, Nov 2014
93
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
First Part's
Intent
First Part's
Impact
Dilemma
Second Part's
Intent
Second Part's
Impact
2nd Part’s Need
2nd Part’s Want
And
And
1st Part’s Need
1st Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
We, however, want to do something transcendent in order to remove the current
negative issues, and to bring into existence new positive outcomes …
© Dr Kelvyn Youngman, Nov 2014
94
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
First Part's
Intent
First Part's
Impact
Dilemma
Second Part's
Intent
Second Part's
Impact
2nd Part’s Need
2nd Part’s Want
And
And
1st Part’s Need
1st Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
… both of these actions constitute positive intent
© Dr Kelvyn Youngman, Nov 2014
95
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
First Part's
Intent
First Part's
Impact
Dilemma
Second Part's
Intent
Second Part's
Impact
2nd Part’s Need
2nd Part’s Want
And
And
1st Part’s Need
1st Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
However, we may be blind to the fact that some of the current benefits of the parts
may be lost with the change, or at least be perceived or feared to be lost …
© Dr Kelvyn Youngman, Nov 2014
96
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
First Part's
Intent
First Part's
Impact
Dilemma
Second Part's
Intent
Second Part's
Impact
2nd Part’s Need
2nd Part’s Want
And
And
1st Part’s Need
1st Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
… and, moreover, that new negative detriments may be acquired
© Dr Kelvyn Youngman, Nov 2014
97
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
First Part's
Intent
First Part's
Impact
Dilemma
Second Part's
Intent
Second Part's
Impact
2nd Part’s Need
2nd Part’s Want
And
And
1st Part’s Need
1st Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
Avoidance of these two negative impacts is manifestly positive and cements into
place the current wants of the parts; we swap to a green arrow of positive intent
© Dr Kelvyn Youngman, Nov 2014
98
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
First Part's
Intent
First Part's
Impact
Dilemma
Second Part's
Intent
Second Part's
Impact
2nd Part’s Need
2nd Part’s Want
And
And
1st Part’s Need
1st Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
Let’s reiterate what the matrix is telling us here – it is the detail, the sufficiency, that
underlies the entities within the cloud and their overarching necessity
© Dr Kelvyn Youngman, Nov 2014
99
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
First Part's
Intent
First Part's
Impact
Dilemma
Second Part's
Intent
Second Part's
Impact
Part’s Need
Compromise
And
And
Part’s Need
Compromise
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
No Compromise
System’s Proposal
Part’s
Benefits
Compromise
Because of the system’s intent
Now, please, don’t get bogged down; the detail of the compromise is not the issue, rather
it is the dynamics, it is the very existence of the compromise, that we must address
© Dr Kelvyn Youngman, Nov 2014
100
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
First Part's
Intent
First Part's
Impact
Dilemma
Second Part's
Intent
Second Part's
Impact
Part’s Need
Compromise
And
And
Part’s Need
Compromise
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
No Compromise
System’s Proposal
Part’s
Benefits
Compromise
Because of the system’s intent
In Goldratt’s language, the compromise is the problem and it diverts our attention
away from the real issues
© Dr Kelvyn Youngman, Nov 2014
101
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
First Part's
Intent
First Part's
Impact
Dilemma
Second Part's
Intent
Second Part's
Impact
Part’s Need
Compromise
And
And
Part’s Need
Compromise
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
Advance
System’s Proposal
Part’s
Benefits
Oscillate
Because of the system’s intent
In Fritz’ language, the oscillation between the compromises is the problem and it
traps us here within this diversion
© Dr Kelvyn Youngman, Nov 2014
102
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
First Part's
Intent
First Part's
Impact
Dilemma
Second Part's
Intent
Second Part's
Impact
Part’s Need
Compromise
And
And
Part’s Need
Compromise
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
Advance
System’s Proposal
Part’s
Benefits
Oscillate
Because of the system’s intent
And the solution to this lies within our “systemic C” or Fritz’ “senior organizing
principle,” they are the same thing
© Dr Kelvyn Youngman, Nov 2014
103
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
First Part's
Intent
First Part's
Impact
Dilemma
Second Part's
Intent
Second Part's
Impact
Part’s Need
Conflict
And
And
Part’s Need
Conflict
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
No Conflict
System’s Proposal
Part’s
Benefits
Conflict
Because of the system’s intent
If we haven’t reached a dilemma and we are still stuck within a conflict, then the
same logic applies: the conflict is the problem
© Dr Kelvyn Youngman, Nov 2014
104
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
First Part's
Intent
First Part's
Impact
Dilemma
Second Part's
Intent
Second Part's
Impact
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
There are current problems or issues that the system is aware of that are tolerated
by the parts because of benefits that the parts accrue as a consequence
© Dr Kelvyn Youngman, Nov 2014
105
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
First Part's
Intent
First Part's
Impact
Dilemma
Second Part's
Intent
Second Part's
Impact
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
And there are future improvements that the system desires that are opposed to by the
parts because of the perceived detriments that they may acquire as a consequence
© Dr Kelvyn Youngman, Nov 2014
106
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
First Part's
Intent
First Part's
Impact
Dilemma
Second Part's
Intent
Second Part's
Impact
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
Of course any proper process – nemawashi springs to mind – would seek to avoid
this state of affairs, and in fact, the ideal “destination” would involve one more step …
© Dr Kelvyn Youngman, Nov 2014
107
From Dilemma To Transcendence
Part’s Need
And
Part’s Need
Don’t Change Change
Common Objective
System’s
Outcomes
System’s Need
System’s Want
System’s Proposal
System’s
Issues
Because of the system’s intent
… here there simply is no negative impact to avoid and the parts fully subordinate to
the system as a whole
© Dr Kelvyn Youngman, Nov 2014
108
From Dilemma To Transcendence
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s Need
System’s Need
System’s Proposal
System’s Want
Part’s Need
System’s
Issues
Because of the system’s intent
Taken one step further this is actually how it would look …
© Dr Kelvyn Youngman, Nov 2014
109
From Dilemma To Transcendence
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s Need
System’s Need
System’s Proposal
System’s Want
Part’s Need
Because of the system’s intent
… and one step further still
© Dr Kelvyn Youngman, Nov 2014
110
From Dilemma To Transcendence
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s Need
System’s Need
System’s Proposal
System’s Want
Part’s Need
Because of the system’s intent
The structural tension is completely resolved
© Dr Kelvyn Youngman, Nov 2014
111
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
First Part's
Intent
First Part's
Impact
Dilemma
Second Part's
Intent
Second Part's
Impact
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
Returning to the full diagram, there is only one positive intent, the didactic of the
whole, and there is only one negative impact, that of the system upon the parts
© Dr Kelvyn Youngman, Nov 2014
112
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
First Part's
Intent
First Part's
Impact
Dilemma
Second Part's
Intent
Second Part's
Impact
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
We need to peel back the layers of understanding to this transcendent and systemic
solution, and we do that as follows …
© Dr Kelvyn Youngman, Nov 2014
113
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
First Part's
Intent
First Part's
Impact
Dilemma
Second Part's
Intent
Second Part's
Impact
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
1
Because of the system’s intent
The parts need to understand the problem as seen by the whole system, not just their
part’s view …
© Dr Kelvyn Youngman, Nov 2014
114
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
First Part's
Intent
First Part's
Impact
Dilemma
Second Part's
Intent
Second Part's
Impact
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
2
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
1
Because of the system’s intent
The parts need to understand the outcomes and the causal solution as seen by the
whole system, not just by their part’s view …
© Dr Kelvyn Youngman, Nov 2014
115
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
First Part's
Intent
First Part's
Impact
Dilemma
Second Part's
Intent
Second Part's
Impact
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
2
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
1
Because of the system’s intent
And heck, the measurement system needs to reflect this too – otherwise we simply
create dysfunction
© Dr Kelvyn Youngman, Nov 2014
116
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
First Part's
Intent
First Part's
Impact
Dilemma
Second Part's
Intent
Second Part's
Impact
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
2
Part’s
Detriments
3-4
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
1
Because of the system’s intent
Next, the parts can see negative ramifications that the system cannot, and the parts
can see obstacles to implementation that the system cannot …
© Dr Kelvyn Youngman, Nov 2014
117
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
First Part's
Intent
First Part's
Impact
Dilemma
Second Part's
Intent
Second Part's
Impact
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
2
Part’s
Detriments
3-4
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
5
System’s
Issues
1
Because of the system’s intent
Finally, the parts may have unverbalized fear – predominantly around their sense of
identity – and especially if their historic measurements were misaligned
© Dr Kelvyn Youngman, Nov 2014
118
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
First Part's
Intent
First Part's
Impact
Dilemma
Second Part's
Intent
Second Part's
Impact
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
2
Part’s
Detriments
3-4
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
5
System’s
Issues
1
Because of the system’s intent
And I have to say with some force, that this is exactly the argument that I put forth at
the TOCICO conference in Chicago in 2012 for systemic clouds
© Dr Kelvyn Youngman, Nov 2014
119
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
First Part's
Intent
First Part's
Impact
Dilemma
Second Part's
Intent
Second Part's
Impact
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
2
Part’s
Detriments
3-4
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
5
System’s
Issues
1
Because of the system’s intent
Now, let’s see how this operates as a tension-resolution pair
© Dr Kelvyn Youngman, Nov 2014
120
Transcendent Solutions
Tension-Resolution And Oscillation
© Dr Kelvyn Youngman, Nov 2014
121
Another Sate One State
From Dilemma To Transcendence
First Part's
Intent
First Part's
Impact
Dilemma
Second Part's
Intent
Second Part's
Impact
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
When we have a dual-arm dilemma and a transcendent solution it is still possible that
the parts will be totally distracted with their own dilemma, or worse still a conflict …
© Dr Kelvyn Youngman, Nov 2014
122
Another Sate One State
From Dilemma To Transcendence
First Part's
Intent
First Part's
Impact
Dilemma
Second Part's
Intent
Second Part's
Impact
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
???
???
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
… and if there is no transcendent solution, then this is sure to be so, and we could
simply write this out as a standard two-arm local cloud …
© Dr Kelvyn Youngman, Nov 2014
123
Another Sate One State
From Dilemma To Transcendence
First Part's
Intent
First Part's
Impact
Dilemma
Second Part's
Intent
Second Part's
Impact
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
… but I want to make explicit the role of the transcendent solution, whether it is known
or it is unknown, because the argument applies to either matrix as we will see
© Dr Kelvyn Youngman, Nov 2014
124
Another Sate One State
From Dilemma To Transcendence
First Part's
Intent
First Part's
Impact
Dilemma
Second Part's
Intent
Second Part's
Impact
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
The tension, represented by the tail of the arrow, is always away from the negative
of the opposite side …
© Dr Kelvyn Youngman, Nov 2014
125
Another Sate One State
From Dilemma To Transcendence
First Part's
Intent
First Part's
Impact
Dilemma
Second Part's
Intent
Second Part's
Impact
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
And the resolution, represented by the head of the arrow, is always towards the
positive of the other side …
© Dr Kelvyn Youngman, Nov 2014
126
Another Sate One State
From Dilemma To Transcendence
First Part's
Intent
First Part's
Impact
Dilemma
Second Part's
Intent
Second Part's
Impact
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
As we move “away from” the negative of one side and “towards” the positive of the
other side, and as the tension is more and more resolved towards that positive …
© Dr Kelvyn Youngman, Nov 2014
127
Another Sate One State
From Dilemma To Transcendence
First Part's
Intent
First Part's
Impact
Dilemma
Second Part's
Intent
Second Part's
Impact
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
… then the negative impact of this side starts to come, more and more, into play …
© Dr Kelvyn Youngman, Nov 2014
128
Another Sate One State
From Dilemma To Transcendence
First Part's
Intent
First Part's
Impact
Dilemma
Second Part's
Intent
Second Part's
Impact
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
… if not directly, then at least indirectly by association or by induction …
© Dr Kelvyn Youngman, Nov 2014
129
Another Sate One State
From Dilemma To Transcendence
First Part's
Intent
First Part's
Impact
Dilemma
Second Part's
Intent
Second Part's
Impact
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
… and with this, the second of the tension-resolution pairs asserts itself, and we
seek to move “away from” the new negatives and back “towards” the old positives …
© Dr Kelvyn Youngman, Nov 2014
130
Another Sate One State
From Dilemma To Transcendence
First Part's
Intent
First Part's
Impact
Dilemma
Second Part's
Intent
Second Part's
Impact
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
… and as this tension is more and more resolved then the negative impact that we
originally sought to avoid once again comes, more and more, into play …
© Dr Kelvyn Youngman, Nov 2014
131
Another Sate One State
From Dilemma To Transcendence
First Part's
Intent
First Part's
Impact
Dilemma
Second Part's
Intent
Second Part's
Impact
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
… bringing us back to the first pair, and around and around we go, oscillating
between movement towards one side, and then movement back towards the other
© Dr Kelvyn Youngman, Nov 2014
132
Another Sate One State
From Dilemma To Transcendence
First Part's
Intent
First Part's
Impact
Dilemma
Second Part's
Intent
Second Part's
Impact
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
In a dilemma we want to preserve both of the positives while keeping neither of the
negatives: not only is it a both-and, it is also a neither-nor
© Dr Kelvyn Youngman, Nov 2014
133
Another Sate One State
From Dilemma To Transcendence
First Part's
Intent
First Part's
Impact
Dilemma
Second Part's
Intent
Second Part's
Impact
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
If we are of a particular disposition then we will trap ourselves here.
Let’s have a look at this
© Dr Kelvyn Youngman, Nov 2014
134
Transcendent Solutions
Reactive-Responsive Orientation
© Dr Kelvyn Youngman, Nov 2014
135
Another Sate One State
From Dilemma To Transcendence
First Part's
Intent
First Part's
Impact
Dilemma
Second Part's
Intent
Second Part's
Impact
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
Fritz uses the term “reactive-responsive” to describe this situation …
© Dr Kelvyn Youngman, Nov 2014
136
Another Sate One State
From Dilemma To Transcendence
First Part's
Intent
First Part's
Impact
Dilemma
Second Part's
Intent
Second Part's
Impact
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
… we reactively move away from the negative and responsively move towards the
positive of one diagonal …
© Dr Kelvyn Youngman, Nov 2014
137
Another Sate One State
From Dilemma To Transcendence
First Part's
Intent
First Part's
Impact
Dilemma
Second Part's
Intent
Second Part's
Impact
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
… whereupon we are seized by the recognition of the countervailing diagonal, and
we reactively move away from there and responsively move back towards our origin
© Dr Kelvyn Youngman, Nov 2014
138
Another Sate One State
From Dilemma To Transcendence
First Part's
Intent
First Part's
Impact
Dilemma
Second Part's
Intent
Second Part's
Impact
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
And as Senge alluded to earlier it occurs “because no one has the time for the
reflection and serious conversations to make it otherwise”
© Dr Kelvyn Youngman, Nov 2014
139
Another Sate One State
From Dilemma To Transcendence
First Part's
Intent
First Part's
Impact
Dilemma
Second Part's
Intent
Second Part's
Impact
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
Around and around we oscillate, with insufficient knowledge or understanding of the
underlying dynamic, trapped within our own structure
© Dr Kelvyn Youngman, Nov 2014
140
Another Sate One State
From Dilemma To Transcendence
First Part's
Intent
First Part's
Impact
Don’t Be Hungry
Eat Food
And
And
Don’t Be Overweight
Not Eat Food
Dilemma
Second Part's
Intent
Second Part's
Impact
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
Let’s just plug in some examples for our dieter’s dilemma to illustrate the process
just a little more
© Dr Kelvyn Youngman, Nov 2014
141
Another Sate One State
From Dilemma To Transcendence
First Part's
Intent
First Part's
Impact
Don’t Be Hungry
Eat Food
And
And
Don’t Be Overweight
Not Eat Food
Dilemma
Second Part's
Intent
Eat Too Much
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
The negative, the tension, that we are trying get away from, is that we eat too much …
© Dr Kelvyn Youngman, Nov 2014
142
Another Sate One State
From Dilemma To Transcendence
Restrict Intake
First Part's
Impact
Don’t Be Hungry
Eat Food
And
And
Don’t Be Overweight
Not Eat Food
Dilemma
Second Part's
Intent
Eat Too Much
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
… and the positive, the resolution, that we are moving towards, is in regulating or in
restricting our intake – and rather drastically so
© Dr Kelvyn Youngman, Nov 2014
143
Another Sate One State
From Dilemma To Transcendence
Restrict Intake
Hunger Pangs
Don’t Be Hungry
Eat Food
And
And
Don’t Be Overweight
Not Eat Food
Dilemma
Second Part's
Intent
Eat Too Much
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
But, there is a negative that is associated with this: hunger pangs …
© Dr Kelvyn Youngman, Nov 2014
144
Another Sate One State
From Dilemma To Transcendence
Restrict Intake
Hunger Pangs
Don’t Be Hungry
Eat Food
And
And
Don’t Be Overweight
Not Eat Food
Dilemma
Feel Sated
Eat Too Much
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
… and so we “slip” back once more away from this tension towards the resolution of
the status quo and the need to feel sated
© Dr Kelvyn Youngman, Nov 2014
145
Another Sate One State
From Dilemma To Transcendence
Restrict Intake
Hunger Pangs
Don’t Be Hungry
Eat Food
And
And
Don’t Be Overweight
Not Eat Food
Dilemma
Feel Sated
Eat Too Much
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
And once again we eat too much and that, of course, brings us back to where we
started
© Dr Kelvyn Youngman, Nov 2014
146
Another Sate One State
From Dilemma To Transcendence
Restrict Intake
Hunger Pangs
Don’t Be Hungry
Eat Food
And
And
Don’t Be Overweight
Not Eat Food
Dilemma
Feel Sated
Eat Too Much
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
“any actions … can only reinforce the underlying structure, ultimately leading to an
experience of powerlessness”
© Dr Kelvyn Youngman, Nov 2014
147
Another Sate One State
From Dilemma To Transcendence
Restrict Intake
Hunger Pangs
Don’t Be Hungry
Eat Food
And
And
Don’t Be Overweight
Not Eat Food
Dilemma
Feel Sated
Eat Too Much
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
Ackoff describes exactly this powerlessness, this frustration, when we erroneously
describe organizations as organisms and we trap ourselves within a structural conflict
© Dr Kelvyn Youngman, Nov 2014
148
Another Sate One State
From Dilemma To Transcendence
Restrict Intake
Hunger Pangs
Don’t Be Hungry
Eat Food
And
And
Don’t Be Overweight
Not Eat Food
Dilemma
Feel Sated
Eat Too Much
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
And it is at this point that many people experience a loss of faith
© Dr Kelvyn Youngman, Nov 2014
149
Another Sate One State
From Dilemma To Transcendence
Realizable
First Part's
Impact
Dilemma
Second Part's
Intent
Unrealized
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
Frtiz also describes this trap in much more general terms as an underlying and
pervasive belief that we cannot have what we want
© Dr Kelvyn Youngman, Nov 2014
150
Another Sate One State
From Dilemma To Transcendence
Realizable
First Part's
Impact
Dilemma
Second Part's
Intent
Unrealized
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
We desire things, but as we move away from the negative tension of the unrealized
and towards the positive of the realizable, another tension becomes stronger …
© Dr Kelvyn Youngman, Nov 2014
151
Another Sate One State
From Dilemma To Transcendence
Realizable
Unachievable
Dilemma
Achieved
Unrealized
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
… the belief, the tension, that we cannot achieve what we want …
© Dr Kelvyn Youngman, Nov 2014
152
Another Sate One State
From Dilemma To Transcendence
Realizable
Unachievable
Dilemma
Achieved
Unrealized
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
… and we resolve that by “making do” with what we had in the first place – and we
return to the status quo
© Dr Kelvyn Youngman, Nov 2014
153
Another Sate One State
From Dilemma To Transcendence
Realizable
Unachievable
Dilemma
Achieved
Unrealized
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
And around we go again
© Dr Kelvyn Youngman, Nov 2014
154
Another Sate One State
From Dilemma To Transcendence
Realizable
Unachievable
Dilemma
Achieved
Unrealized
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
This process, this cycle, seems to me to operate as a personal “fear of failure”
protection system …
© Dr Kelvyn Youngman, Nov 2014
155
Another Sate One State
From Dilemma To Transcendence
Realizable
Unachievable
Dilemma
Achieved
Unrealized
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
… we snatch defeat from the jaws of victory!
© Dr Kelvyn Youngman, Nov 2014
156
Another Sate One State
From Dilemma To Transcendence
Realizable
Unachievable
Dilemma
Achieved
Unrealized
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
It is, however, an expression of something much deeper: personal satisfaction and
security, which forms two opposing tension-resolution systems …
© Dr Kelvyn Youngman, Nov 2014
157
Another Sate One State
From Dilemma To Transcendence
Realizable
Unachievable
Dilemma
Achieved
Unrealized
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
Let’s examine the role of satisfaction and security
© Dr Kelvyn Youngman, Nov 2014
158
Transcendent Solutions
Satisfaction And Security
© Dr Kelvyn Youngman, Nov 2014
159
Another Sate One State
From Dilemma To Transcendence
First Part's
Intent
First Part's
Impact
Dilemma
Second Part's
Intent
Second Part's
Impact
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
Satisfaction and security exist as tension-resolution pairs
© Dr Kelvyn Youngman, Nov 2014
160
Another Sate One State
From Dilemma To Transcendence
Satisfaction
First Part's
Impact
Dilemma
Second Part's
Dissatisfaction
Intent
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
We have the negative of dissatisfaction and positive of satisfaction …
© Dr Kelvyn Youngman, Nov 2014
161
Another Sate One State
From Dilemma To Transcendence
Satisfaction
Insecurity
Dilemma
Dissatisfaction
Security
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
… and we have the negative of insecurity and the positive of security
© Dr Kelvyn Youngman, Nov 2014
162
Another Sate One State
From Dilemma To Transcendence
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
Every time we move away from the tension of dissatisfaction towards the resolution
of satisfaction, we may also move towards the countervailing structure ….
© Dr Kelvyn Youngman, Nov 2014
163
Another Sate One State
From Dilemma To Transcendence
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
… our insecurity increases …
© Dr Kelvyn Youngman, Nov 2014
164
Another Sate One State
From Dilemma To Transcendence
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
… and in turn we wish to move away from this tension back towards the resolution
provided by our existing security …
© Dr Kelvyn Youngman, Nov 2014
165
Another Sate One State
From Dilemma To Transcendence
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
… and of course we are soon reacquainted with the old tension of our prior
dissatisfaction and around we go again
© Dr Kelvyn Youngman, Nov 2014
166
Another Sate One State
From Dilemma To Transcendence
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part’s
Benefits
System’s
Issues
Because of the system’s intent
This dynamic can operate within the oscillation of a dilemma AND more importantly …
© Dr Kelvyn Youngman, Nov 2014
167
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
Satisfaction
Insecurity
System’s Need
System’s Want
System’s Proposal
Security
Dissatisfaction
Because of the system’s intent
… it can also operate within the stagnation of a conflict, even a transcendent or a
systemic conflict
© Dr Kelvyn Youngman, Nov 2014
168
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
Satisfaction
Insecurity
System’s Need
System’s Want
System’s Proposal
Security
Dissatisfaction
Because of the system’s intent
These things are recursive, we’ve seen that once before, and now we are seeing it
once again
© Dr Kelvyn Youngman, Nov 2014
169
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
Satisfaction
Insecurity
System’s Need
System’s Want
System’s Proposal
Security
Dissatisfaction
Because of the system’s intent
It is like a game of snakes and ladders, albeit with just one ladder and just one
snake …
© Dr Kelvyn Youngman, Nov 2014
170
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Dissatisfaction
Security
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
Satisfaction
Insecurity
System’s Need
System’s Want
System’s Proposal
Security
Dissatisfaction
Because of the system’s intent
… as we climb the ladder from dissatisfaction towards satisfaction …
© Dr Kelvyn Youngman, Nov 2014
171
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
Satisfaction
Insecurity
System’s Need
System’s Want
System’s Proposal
Security
Dissatisfaction
Because of the system’s intent
… the negative of the potential insecurity becomes more and more apparent
© Dr Kelvyn Youngman, Nov 2014
172
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
Satisfaction
Insecurity
System’s Need
System’s Want
System’s Proposal
Security
Dissatisfaction
Because of the system’s intent
And this is also where our “cynics” will be sitting, waiting for us, on the head of the
snake, along with all their baggage of insecurity, past and present, real and imagined
© Dr Kelvyn Youngman, Nov 2014
173
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
Satisfaction
Insecurity
System’s Need
System’s Want
System’s Proposal
Security
Dissatisfaction
Because of the system’s intent
This is where we will find the people who suddenly have no time for us right now,
because, um … they are busy …
© Dr Kelvyn Youngman, Nov 2014
174
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
Satisfaction
Insecurity
System’s Need
System’s Want
System’s Proposal
Security
Dissatisfaction
Because of the system’s intent
… this is where we will find the people who want social proof of exactly this solution
working in exactly the same situation of exactly the same size as their own
© Dr Kelvyn Youngman, Nov 2014
175
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
Satisfaction
Insecurity
System’s Need
System’s Want
System’s Proposal
Security
Dissatisfaction
Because of the system’s intent
And it is from this position that they can do maximal damage to our positive intent –
trying to effectively negate it …
© Dr Kelvyn Youngman, Nov 2014
176
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
Satisfaction
Insecurity
System’s Need
System’s Want
System’s Proposal
Security
Dissatisfaction
Because of the system’s intent
… before sliding back down on the scales on the back of the snake, back to their
own current security of the status quo
© Dr Kelvyn Youngman, Nov 2014
177
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
Satisfaction
Insecurity
System’s Need
System’s Want
System’s Proposal
Security
Dissatisfaction
Because of the system’s intent
They have displayed their lack of faith …
© Dr Kelvyn Youngman, Nov 2014
178
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
Satisfaction
Insecurity
System’s Need
System’s Want
System’s Proposal
Security
Dissatisfaction
Because of the system’s intent
… and around we go again!
© Dr Kelvyn Youngman, Nov 2014
179
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
Satisfaction
Insecurity
System’s Need
System’s Want
System’s Proposal
Security
Dissatisfaction
Because of the system’s intent
It feels like a double whammy, in fact it is a double whammy: the parts can stay in
dilemma by oscillation, and they can stay out of systemic resolution by stagnation!
© Dr Kelvyn Youngman, Nov 2014
180
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
Satisfaction
Insecurity
System’s Need
System’s Want
System’s Proposal
Security
Dissatisfaction
Because of the system’s intent
Think about that. Please think about that. We can stay in dilemma by oscillation,
and we can stay out of systemic resolution by stagnation
© Dr Kelvyn Youngman, Nov 2014
181
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
Satisfaction
Insecurity
System’s Need
System’s Want
System’s Proposal
Security
Dissatisfaction
Because of the system’s intent
And just one more thought; David Anthony at Boeing has suggested, what are these
arrows from dissatisfaction to satisfaction if they are not about “growth?”
© Dr Kelvyn Youngman, Nov 2014
182
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
Satisfaction
Insecurity
System’s Need
System’s Want
System’s Proposal
Security
Dissatisfaction
Because of the system’s intent
And what are these arrows from insecurity to security if they are not about “stability?”
Growth and stability are tension-resolution pairs
© Dr Kelvyn Youngman, Nov 2014
183
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
Satisfaction
Insecurity
System’s Need
System’s Want
System’s Proposal
Security
Dissatisfaction
Because of the system’s intent
Let’s consider an example of the sort of thing that comes about from the existence of
these tension-resolution pairs
© Dr Kelvyn Youngman, Nov 2014
184
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
Satisfaction
Insecurity
System’s Need
System’s Want
System’s Proposal
Security
Current
Waste
Because of the system’s intent
Let’s consider the only too common and wrong assertion that lean thinking is about
waste and its reduction …
© Dr Kelvyn Youngman, Nov 2014
185
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
Satisfaction
Insecurity
System’s Need
System’s Want
System’s Proposal
Security
Current
Waste
Because of the system’s intent
… a laudable objective surely?
© Dr Kelvyn Youngman, Nov 2014
186
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
New
Capacity
Insecurity
System’s Need
System’s Want
System’s Proposal
Security
Current
Waste
Because of the system’s intent
The proper outcome should be the creation of additional and saleable capacity:
Toyota makes money from selling cars, believe it or not, not from saving waste
© Dr Kelvyn Youngman, Nov 2014
187
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
New
Capacity
Insecurity
System’s Need
System’s Want
System’s Proposal
Security
Current
Waste
Because of the system’s intent
But what is “waste,” if it is not a measure of our security – of our ability to appear
reliable and trustworthy despite the vagaries of dependency and of variability?
© Dr Kelvyn Youngman, Nov 2014
188
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
New
Capacity
Insecurity
System’s Need
System’s Want
System’s Proposal
Security
Current
Waste
Because of the system’s intent
Especially if we don’t understand these things
© Dr Kelvyn Youngman, Nov 2014
189
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
New
Capacity
Insecurity
System’s Need
System’s Want
System’s Proposal
Security
Current
Waste
Because of the system’s intent
And what is capacity creation, if it is not a measure of our insecurity – our spare time
laid bare for all to see in an underlying psychology that rewards busyness
© Dr Kelvyn Youngman, Nov 2014
190
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
New
Capacity
Insecurity
System’s Need
System’s Want
System’s Proposal
Security
Current
Waste
Because of the system’s intent
So we slide back down to the safety of the status quo, and redouble our waste
reduction activities, but we never quite create any new capacity
© Dr Kelvyn Youngman, Nov 2014
191
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
New
Capacity
Insecurity
System’s Need
System’s Want
System’s Proposal
Security
Current
Waste
Because of the system’s intent
In fact, most people are much more likely to destroy existing capacity than they ever
are to create any new capacity
© Dr Kelvyn Youngman, Nov 2014
192
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
New
Capacity
Insecurity
System’s Need
System’s Want
System’s Proposal
Security
Current
Waste
Because of the system’s intent
Waste reduction is a problem-solving mind-set, not a solution-creating mind-set
© Dr Kelvyn Youngman, Nov 2014
193
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
New
Capacity
Insecurity
System’s Need
System’s Want
System’s Proposal
Security
Current
Waste
Because of the system’s intent
I hope that this simple example helps to illustrate the pervasiveness of these two
simple countervailing tension-resolution systems
© Dr Kelvyn Youngman, Nov 2014
194
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
New
Capacity
Insecurity
System’s Need
System’s Want
System’s Proposal
Security
Current
Waste
Because of the system’s intent
Of course, this is just our layers of resistance model expressed in another way
© Dr Kelvyn Youngman, Nov 2014
195
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
New
Capacity
Insecurity
System’s Need
System’s Want
System’s Proposal
5
Security
1
Current
Waste
Because of the system’s intent
Can you now see why it is that our fifth layer of resistance can also be our first? We
need to make this explicit early on, so that it doesn’t derail us later on in our work
© Dr Kelvyn Youngman, Nov 2014
196
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
Satisfaction
Insecurity
System’s Need
System’s Want
System’s Proposal
Security
Dissatisfaction
Because of the system’s intent
So, the perennial question is: can this loop be broken? Can it be resolved?
© Dr Kelvyn Youngman, Nov 2014
197
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
Satisfaction
Insecurity
System’s Need
System’s Want
System’s Proposal
Security
Dissatisfaction
Because of the system’s intent
And the answer, as you know is: sure it can, transcendently, ensuring that we take
all of the old positives with us and trim any future negatives as we go
© Dr Kelvyn Youngman, Nov 2014
198
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
Satisfaction
Insecurity
System’s Need
System’s Want
System’s Proposal
Security
Dissatisfaction
Because of the system’s intent
In either the upper dual-arm of the dilemma, or the lower arm of the systemic
solution, we want all of the positives and we don’t want any of the negatives …
© Dr Kelvyn Youngman, Nov 2014
199
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
Satisfaction
Insecurity
System’s Need
System’s Want
System’s Proposal
Security
Dissatisfaction
Because of the system’s intent
Which brings us to an interesting point: some people rely on generating negatives with the
very best of intentions, but with significant unintended consequences. Let’s have a look
© Dr Kelvyn Youngman, Nov 2014
200
Transcendent Solutions
Conflict Manipulation
© Dr Kelvyn Youngman, Nov 2014
201
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part‘s
Benefits
System’s
Issues
Because of the system’s intent
Some people believe that there is no better way to get out of the oscillation of a
dilemma in the upper dual-arm …
© Dr Kelvyn Youngman, Nov 2014
202
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part‘s
Benefits
System’s
Issues
Because of the system’s intent
… or to get out of the stagnation of a conflict in the lower arm than by a good bit of
direct manipulation – motivation it’s called!
© Dr Kelvyn Youngman, Nov 2014
203
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part‘s
Benefits
System’s
Issues
Because of the system’s intent
Many times in either the matrix of a conflict or the matrix of a dilemma, we
manipulate or “motivate” actions negatively
© Dr Kelvyn Youngman, Nov 2014
204
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part‘s
Benefits
System’s
Issues
Because of the system’s intent
And many times the structure compensates for that manipulation accordingly – we
are on a hiding to nothing, but at least we will be busy
© Dr Kelvyn Youngman, Nov 2014
205
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part‘s
Benefits
System’s
Issues
Because of the system’s intent
If you think that the avoidance of negatives isn’t important, then consider what most
“professions” do; doctors, lawyers, and accountants for instance …
© Dr Kelvyn Youngman, Nov 2014
206
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Dissatisfaction
Security
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part‘s
Benefits
System’s
Issues Death
Jail
Taxes
Because of the system’s intent
They charge for the avoidance of death, jail, and taxes – in that order
© Dr Kelvyn Youngman, Nov 2014
207
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part‘s
Benefits
System’s
Issues Death
Jail
Taxes
Because of the system’s intent
And very well they do too!
© Dr Kelvyn Youngman, Nov 2014
208
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part‘s
Benefits
System’s
Issues A More
Negative
Vision
Because of the system’s intent
Harvard’s John Kotter uses such a mechanism in the very first step of his nine steps
to leading change: “create a sense of urgency” – how very sad
© Dr Kelvyn Youngman, Nov 2014
209
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part‘s
Benefits
System’s
Issues A More
Negative
Vision
Because of the system’s intent
We create tension for resolution by moving further into the negative
© Dr Kelvyn Youngman, Nov 2014
210
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part‘s
Benefits
System’s
Issues A More
Negative
Vision
Because of the system’s intent
A “burning platform” approach to change management is a reactive-responsive
dream – all that it is missing is the existence of any knowledge or any understanding
© Dr Kelvyn Youngman, Nov 2014
211
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part‘s
Benefits
System’s
Issues A More
Negative
Vision
Because of the system’s intent
And here is the kicker ….
© Dr Kelvyn Youngman, Nov 2014
212
Don’t Change Change
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
System’s
Outcomes
A More
Negative
Part’s Vision
Detriments
We must oscillate between ...
Common Objective
System’s Need
System’s Want
System’s Proposal
Part‘s
Benefits
System’s
Issues A More
Negative
Vision
Because of the system’s intent
Such an enriched negative vision designed to motivate will be met and matched by
another equally enriched negative vision built around the consequences
© Dr Kelvyn Youngman, Nov 2014
213
Don’t Change Change
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
System’s
Outcomes
A More
Negative
Part’s Vision
Detriments
We must oscillate between ...
Common Objective
System’s Need
System’s Want
System’s Proposal
Part‘s
Benefits
System’s
Issues A More
Negative
Vision
Because of the system’s intent
“If you compensate for structural conflict through conflict manipulation, you will tend
to define reality as worse than it is”
© Dr Kelvyn Youngman, Nov 2014
214
Don’t Change Change
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
System’s
Outcomes
A More
Negative
Part’s Vision
Detriments
We must oscillate between ...
Common Objective
System’s Need
System’s Want
System’s Proposal
Part‘s
Benefits
System’s
Issues A More
Negative
Vision
Because of the system’s intent
This is how we manipulate a conflict to stay within the area of tolerable conflict
© Dr Kelvyn Youngman, Nov 2014
215
Don’t Change Change
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
System’s
Outcomes
A More
Negative
Part’s Vision
Detriments
We must oscillate between ...
Common Objective
System’s Need
System’s Want
System’s Proposal
Part‘s
Benefits
System’s
Issues A More
Negative
Vision
Because of the system’s intent
The goal of such a conflict structure then, is not the common objective, but rather it
is equilibrium – the “area of tolerable conflict”
© Dr Kelvyn Youngman, Nov 2014
216
Don’t Change Change
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
System’s
Outcomes
A More
Negative
Part’s Vision
Detriments
We must oscillate between ...
Common Objective
System’s Need
System’s Want
System’s Proposal
Part‘s
Benefits
System’s
Issues A More
Negative
Vision
Because of the system’s intent
But why do we do this? Positive intent of course!
© Dr Kelvyn Youngman, Nov 2014
217
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part‘s
Benefits
System’s
Issues
Because of the system’s intent
Let me build this out a little bit more with a scheme that I have used for some years
which explains the use of such a negative vision
© Dr Kelvyn Youngman, Nov 2014
218
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
System’s
Outcomes
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part‘s
Benefits
Fear Not
Stopping Old
Things
Because of the system’s intent
We, who wish to improve, build a negative vision because we fear for not stopping
something current that is causing us – or rather the larger system – problems …
© Dr Kelvyn Youngman, Nov 2014
219
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
Fear Not
Starting New
Things
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part‘s
Benefits
Fear Not
Stopping Old
Things
Because of the system’s intent
… and we may also build out a positive vision because we fear for not starting
something new that will create new or additional benefits
© Dr Kelvyn Youngman, Nov 2014
220
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
Fear Not
Starting New
Things
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part‘s
Benefits
Fear Not
Stopping Old
Things
Because of the system’s intent
The consequence is that we push
© Dr Kelvyn Youngman, Nov 2014
221
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
Fear Not
Starting New
Things
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Part‘s
Benefits
Fear Not
Stopping Old
Things
Because of the system’s intent
On the other hand …
© Dr Kelvyn Youngman, Nov 2014
222
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
Fear Not
Starting New
Things
Part’s
Detriments
System’s Need
System’s Want
System’s Proposal
Fear
Stopping Old
Things
Fear Not
Stopping Old
Things
Because of the system’s intent
… they may equally build out a positive vision because they fear for stopping
something current and from which they derive a benefit …
© Dr Kelvyn Youngman, Nov 2014
223
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
Fear Not
Starting New
Things
Fear
Starting New
Things
System’s Need
System’s Want
System’s Proposal
Fear
Stopping Old
Things
Fear Not
Stopping Old
Things
Because of the system’s intent
… and they build a negative vision because they fear for starting something new that
may have some potential detriments
© Dr Kelvyn Youngman, Nov 2014
224
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
Fear Not
Starting New
Things
Fear
Starting New
Things
System’s Need
System’s Want
System’s Proposal
Fear
Stopping Old
Things
Fear Not
Stopping Old
Things
Because of the system’s intent
Consequently, they resist even more!
© Dr Kelvyn Youngman, Nov 2014
225
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Don’t Change Change
Common Objective
Fear Not
Starting New
Things
Fear
Starting New
Things
System’s Need
System’s Want
System’s Proposal
Fear
Stopping Old
Things
Fear Not
Stopping Old
Things
Because of the system’s intent
One side fears not gaining new simplified and systemic control, the other side fears
losing old complex and localised control – or at least the illusion of such control
© Dr Kelvyn Youngman, Nov 2014
226
Don’t Change Change
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
System’s
Outcomes
A More
Negative
Part’s Vision
Detriments
We must oscillate between ...
Common Objective
System’s Need
System’s Want
System’s Proposal
Part‘s
Benefits
System’s
Issues A More
Negative
Vision
Because of the system’s intent
Negative vision stagnates the conflict at the very least, and most often exacerbates
it a great deal more
© Dr Kelvyn Youngman, Nov 2014
227
Don’t Change Change
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
System’s
Outcomes
A More
Negative
Part’s Vision
Detriments
We must oscillate between ...
Common Objective
System’s Need
System’s Want
System’s Proposal
Part‘s
Benefits
System’s
Issues A More
Negative
Vision
Because of the system’s intent
These aspects of positive and negative vision are subject to further systematic and
structured intensification that I can only hint upon here …
© Dr Kelvyn Youngman, Nov 2014
228
Don’t Change Change
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
System’s
Outcomes
A More
Negative
Part’s Vision
Detriments
We must oscillate between ...
Common Objective
System’s Need
System’s Want
System’s Proposal
Part‘s
Benefits
System’s
Issues A More
Negative
Vision
Because of the system’s intent
… and I owe a huge debt of gratitude to Bill Dettmer for introducing me to this
intensification mechanism, well actually forcing it upon me, around about 2006 …
© Dr Kelvyn Youngman, Nov 2014
229
Don’t Change Change
Another Sate One State
From Dilemma To Transcendence
And to avoid the system’s impact
Satisfaction
Insecurity
Dilemma
Security
Dissatisfaction
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
System’s
Outcomes
A More
Negative
Part’s Vision
Detriments
We must oscillate between ...
Common Objective
System’s Need
System’s Want
System’s Proposal
Part‘s
Benefits
System’s
Issues A More
Negative
Vision
Because of the system’s intent
… it has been immensely useful to me ever since and to do justice to the rationale,
to the logical cause and effect of the emotion, would require a full webinar in itself
© Dr Kelvyn Youngman, Nov 2014
230
From Dilemma To Transcendence
Needs
Wants
Part’s Need
Part’s Want
And
And
Part’s Need
Part’s Want
In order to …
We must oscillate between ...
Common Objective
The junior structure, the local cloud, is a dilemma or a conflict structure that cannot
resolve the countervailing tensions
© Dr Kelvyn Youngman, Nov 2014
231
From Dilemma To Transcendence
Needs
Wants
Part’s Need
And
Part’s Need
Common Objective
System’s Need
System’s Want
The senior structure, the systemic cloud, is a tension structure that moves towards
complete resolution
© Dr Kelvyn Youngman, Nov 2014
232
From Dilemma To Transcendence
So let me help you leave this section buoyed-up on a slightly more positive
note built around the role of positive vision. Alan Deutschman in a 2005
article entitled “Change or Die,” mixed medicine and management, and
noted the very high failure rate of strategies based upon moving “away
from” current negative situations, and in contrast the very high success rate
of strategies based upon moving “towards” future positive realities.
This paper circulates around the change management community and you
can easily find a pdf of it on the internet. The take-home message is: “Joy
is a more powerful motivator than fear.”
Transcendent solutions are exactly about creating that positive future,
about creating joyful outcomes. Let’s now look at the batch dilemma.
© Dr Kelvyn Youngman, Nov 2014
233
Batch Sizing
Big Batch-Small Batch Dilemma
© Dr Kelvyn Youngman, Nov 2014
234
From Dilemma To Transcendence
Exacerbate/Stagnate/Alleviate
Conflict
Oscillate
Eliminate
Dilemma
Transcendence
Dialectic
Didactic
I am purposefully going to use abductive logic to boilerplate our dieter’s dilemma sequence
to show the transition, or rather the transcendence, from a junior local cloud to the senior
and systemic solution around perhaps the most famous industrial conflict of all: the batchsize dilemma
© Dr Kelvyn Youngman, Nov 2014
235
From Dilemma To Transcendence
Exacerbate/Stagnate/Alleviate
Conflict
Oscillate
Eliminate
Dilemma
Transcendence
Dialectic
Didactic
Goldratt drew a number of local conflict clouds around batch sizing, and then – as I like to
say – pulled a rabbit out of the hat: a systemic solution. Heck, where did that rabbit come
from? Indeed was it a rabbit? Oh yes. But where was it? How did he hide it in the hat?
Was it hiding at all? Was it a hat? Let’s have a look
© Dr Kelvyn Youngman, Nov 2014
236
From Dilemma To Transcendence
Needs
Wants
???
Big Batch
???
Small Batch
Manage Well
The batch-sizing clouds are local clouds built around the objective of managing well
© Dr Kelvyn Youngman, Nov 2014
237
From Dilemma To Transcendence
Needs
Wants
???
Big Batch
???
Small Batch
Manage Well
The conflict revolves around wanting to make batch sizes bigger on the one hand,
and making batch sizes smaller on the other hand
© Dr Kelvyn Youngman, Nov 2014
238
From Dilemma To Transcendence
Needs
Wants
Increase
Production
Big Batch
???
Small Batch
Manage Well
The need that increasing the batch size meets is to increase production – principally
through the saving of so-called non-productive set-up time
© Dr Kelvyn Youngman, Nov 2014
239
From Dilemma To Transcendence
Needs
Wants
Increase
Production
Big Batch
Decrease
Lead Time
Small Batch
Manage Well
The need that the decease in batch size meets is to reduce lead time – principally
through the saving of queue and wait time on the floor
© Dr Kelvyn Youngman, Nov 2014
240
From Dilemma To Transcendence
Needs
Wants
Increase
Production
Big Batch
Decrease
Lead Time
Small Batch
Manage Well
Let’s read this through
© Dr Kelvyn Youngman, Nov 2014
241
From Dilemma To Transcendence
We must …
In order to …
Needs
Wants
Increase
Production
Big Batch
In order to …
We must …
In order to …
We must …
Manage Well
We must …
Decrease
Lead Time
Small Batch
In order to manage well, we must increase production, and in order to increase
production, we must have big batches
© Dr Kelvyn Youngman, Nov 2014
242
From Dilemma To Transcendence
We must …
In order to …
Needs
Wants
Increase
Production
Big Batch
In order to …
We must …
In order to …
We must …
Manage Well
We must …
Decrease
Lead Time
Small Batch
On the other hand …
© Dr Kelvyn Youngman, Nov 2014
243
From Dilemma To Transcendence
We must …
In order to …
Needs
Wants
Increase
Production
Big Batch
In order to …
We must …
In order to …
We must …
Manage Well
We must …
Decrease
Lead Time
Small Batch
In order to manage well, we must decrease lead time, and in order to decrease lead
time, we must have small batches
© Dr Kelvyn Youngman, Nov 2014
244
From Dilemma To Transcendence
Needs
Wants
Increase
Production
Big Batch
Manage Well
Conflict
Decrease
Lead Time
Small Batch
Big batches and small batches are in conflict with one another
© Dr Kelvyn Youngman, Nov 2014
245
From Dilemma To Transcendence
Needs
Wants
Increase
Production
Big Batch
Manage Well
Conflict
Decrease
Lead Time
Small Batch
Big batches jeopardize decreasing the lead time …
© Dr Kelvyn Youngman, Nov 2014
246
From Dilemma To Transcendence
Needs
Wants
Increase
Production
Big Batch
Manage Well
Conflict
Decrease
Lead Time
Small Batch
And small batches jeopardize increasing production
© Dr Kelvyn Youngman, Nov 2014
247
From Dilemma To Transcendence
Needs
Wants
Increase
Production
Big Batch
Manage Well
Compromise or Optimize
Decrease
Lead Time
Small Batch
Once again, if you think that the conflict might settle down to a compromise or an
optimised setting, then you are wrong …
© Dr Kelvyn Youngman, Nov 2014
248
From Dilemma To Transcendence
Needs
Wants
Increase
Production
Big Batch
Manage Well
Compromise or Optimize
Decrease
Lead Time
Small Batch
Managers losing production seek resolution by bigger batch size, then oscillate and
seek resolution by smaller batch size
© Dr Kelvyn Youngman, Nov 2014
249
From Dilemma To Transcendence
Needs
Wants
Increase
Production
Big Batch
Manage Well
We must oscillate between ...
Decrease
Lead Time
Small Batch
So let’s be very clear about this and write it in
© Dr Kelvyn Youngman, Nov 2014
250
From Dilemma To Transcendence
Needs
Wants
Increase
Production
Big Batch
Manage Well
We must oscillate between ...
Decrease
Lead Time
Small Batch
Once again, there is no resolution to this junior conflict, and we must transcend this
conflict structure to a “senior” structure, to a systemic cloud
© Dr Kelvyn Youngman, Nov 2014
251
From Dilemma To Transcendence
Needs
Wants
Increase Production
Big Batch
And
And
Decrease Lead Time
Small Batch
In order to …
We must oscillate between ...
Manage Well
???
???
We must again fold the two arms of our local conflict up into one new arm, a dualarm within a systemic cloud …
© Dr Kelvyn Youngman, Nov 2014
252
From Dilemma To Transcendence
Needs
Wants
Increase Production
Big Batch
And
And
Decrease Lead Time
Small Batch
In order to …
We must oscillate between ...
Manage Well
???
???
… and then let’s read this through
© Dr Kelvyn Youngman, Nov 2014
253
From Dilemma To Transcendence
Needs
Wants
Increase Production
Big Batch
And
And
Decrease Lead Time
Small Batch
In order to …
We must oscillate between ...
Manage Well
???
???
In order to manage well, we must increase production and decrease lead time …
© Dr Kelvyn Youngman, Nov 2014
254
From Dilemma To Transcendence
Needs
Wants
Increase Production
Big Batch
And
And
Decrease Lead Time
Small Batch
In order to …
We must oscillate between ...
Manage Well
???
???
And in order to do that, we are forced to oscillate between big batches and small
batches
© Dr Kelvyn Youngman, Nov 2014
255
From Dilemma To Transcendence
Needs
Wants
Increase Production
Big Batch
And
And
Decrease Lead Time
Small Batch
In order to …
We must oscillate between ...
Manage Well
???
???
Does this make sense? Well you ask any production manager
© Dr Kelvyn Youngman, Nov 2014
256
From Dilemma To Transcendence
Needs
Wants
Increase Production
Big Batch
And
And
Decrease Lead Time
Small Batch
In order to …
We must oscillate between ...
Manage Well
???
???
What then is the transformational or transcendent need, and the transformational or
transcendent want, that will satisfy this structure and resolve this conflict?
© Dr Kelvyn Youngman, Nov 2014
257
Batch Sizing
Transcendent Solution
© Dr Kelvyn Youngman, Nov 2014
258
From Dilemma To Transcendence
Needs
Wants
Increase Production
Big Batch
And
And
Decrease Lead Time
Small Batch
In order to …
We must oscillate between ...
Manage Well
???
???
The need of the “C” of a systemic cloud must always be a set or rather a superset of
entities …
© Dr Kelvyn Youngman, Nov 2014
259
From Dilemma To Transcendence
Needs
Wants
Increase Production
Big Batch
And
And
Decrease Lead Time
Small Batch
In order to …
We must oscillate between ...
Manage Well
???
???
It must include all of the entities of the “B” of the upper arm and usually something
else that we haven’t yet considered
© Dr Kelvyn Youngman, Nov 2014
260
From Dilemma To Transcendence
And now, once again, in the words of the cartoonist Sydney Harris …
© Dr Kelvyn Youngman, Nov 2014
261
From Dilemma To Transcendence
Needs
Wants
Increase Production
Big Batch
And
And
Decrease Lead Time
Small Batch
In order to …
We must oscillate between ...
Manage Well
???
???
Well no, it was a little more pragmatic, or maybe a little more paradigmatic,
than a miracle …
© Dr Kelvyn Youngman, Nov 2014
262
From Dilemma To Transcendence
Needs
Wants
Increase Production
Big Batch
And
And
Decrease Lead Time
Small Batch
In order to …
We must oscillate between ...
Manage Well
???
???
Goldratt showed the Western world the explicit understanding, the rationale, for the
Eastern-world tacit knowledge as seen in Japanese industrial practice
© Dr Kelvyn Youngman, Nov 2014
263
From Dilemma To Transcendence
Needs
Wants
Increase Production
Big Batch
And
And
Decrease Lead Time
Small Batch
In order to …
We must oscillate between ...
Manage Well
Apply Relationship
Between Batch Size
& Overall Process
???
He understood the relationship, or rather the interrelationship, between batch size
and overall process
© Dr Kelvyn Youngman, Nov 2014
264
From Dilemma To Transcendence
Needs
Wants
Increase Production
Big Batch
And
And
Decrease Lead Time
Small Batch
In order to …
We must oscillate between ...
Manage Well
Apply Relationship
Between Batch Size
& Overall Process
???
A large process batch can be broken into many smaller transfer batches – the
ultimate is continuous process with single-piece transfer
© Dr Kelvyn Youngman, Nov 2014
265
From Dilemma To Transcendence
Needs
Wants
Increase Production
Big Batch
And
And
Decrease Lead Time
Small Batch
In order to …
We must oscillate between ...
Manage Well
Apply Relationship
Between Batch Size
& Overall Process
???
And that gives us the solution for our transcendent want
© Dr Kelvyn Youngman, Nov 2014
266
From Dilemma To Transcendence
Needs
Wants
Increase Production
Big Batch
And
And
Decrease Lead Time
Small Batch
In order to …
We must oscillate between ...
Manage Well
Apply Relationship
Between Batch Size
& Overall Process
Use Big Process
Batches & Small
Transfer Batches
We must use large process batches and small transfer batches
© Dr Kelvyn Youngman, Nov 2014
267
From Dilemma To Transcendence
Needs
Wants
Increase Production
Big Batch
And
And
Decrease Lead Time
Small Batch
In order to …
We must oscillate between ...
Manage Well
Apply Relationship
Between Batch Size
& Overall Process
Use Big Process
Batches & Small
Transfer Batches
Does that address our oscillation? Yes it does. You can simultaneously
increase production and decrease lead time
© Dr Kelvyn Youngman, Nov 2014
268
From Dilemma To Transcendence
Needs
Wants
Increase Production
And
Decrease Lead Time
Manage Well
Apply Relationship
Between Batch Size
& Overall Process
Use Big Process
Batches & Small
Transfer Batches
So let’s remove the oscillation
© Dr Kelvyn Youngman, Nov 2014
269
From Dilemma To Transcendence
Needs
Wants
Increase Production
And
Decrease Lead Time
Manage Well
Apply Relationship
Between Batch Size
& Overall Process
Use Big Process
Batches & Small
Transfer Batches
This is the senior structure, and the transcendent solution for this problem
© Dr Kelvyn Youngman, Nov 2014
270
From Dilemma To Transcendence
Needs
Wants
Increase Production
And
Decrease Lead Time
Manage Well
Apply Relationship
Between Batch Size
& Overall Process
Use Big Process
Batches & Small
Transfer Batches
It is also the solved systemic cloud
© Dr Kelvyn Youngman, Nov 2014
271
From Dilemma To Transcendence
Needs
Wants
Increase Production
Big Batch
And
And
Decrease Lead Time
Small Batch
In order to …
We must oscillate between ...
Manage Well
Apply Relationship
Between Batch Size
& Overall Process
Use Big Process
Batches & Small
Transfer Batches
But, once again, let’s whoa up a bit
© Dr Kelvyn Youngman, Nov 2014
272
From Dilemma To Transcendence
Needs
Wants
Increase Production
Big Batch
And
And
Decrease Lead Time
Small Batch
In order to …
We must oscillate between ...
Manage Well
Apply Relationship
Between Batch Size
& Overall Process
Use Big Process
Batches & Small
Transfer Batches
People can and will try to stay within the upper arm …
© Dr Kelvyn Youngman, Nov 2014
273
From Dilemma To Transcendence
Needs
Wants
Increase Production
Big Batch
And
And
Decrease Lead Time
Small Batch
In order to …
We must oscillate between ...
Manage Well
Apply Relationship
Between Batch Size
& Overall Process
Use Big Process
Batches & Small
Transfer Batches
Consider a factory full of work-in-process, smaller transfer batches will have no
effect whatsoever in that environment …
© Dr Kelvyn Youngman, Nov 2014
274
From Dilemma To Transcendence
Needs
Wants
Increase Production
Big Batch
And
And
Decrease Lead Time
Small Batch
In order to …
We must oscillate between ...
Manage Well
Apply Relationship
Between Batch Size
& Overall Process
Use Big Process
Batches & Small
Transfer Batches
You have to drain the work-in-process first
© Dr Kelvyn Youngman, Nov 2014
275
From Dilemma To Transcendence
Needs
Wants
Increase Production
Big Batch
And
And
Decrease Lead Time
Small Batch
In order to …
We must oscillate between ...
Manage Well
Apply Relationship
Between Batch Size
& Overall Process
Use Big Process
Batches & Small
Transfer Batches
And yet it is almost impossible to imagine that such a different environment could
exist – and that is why it is transcendent
© Dr Kelvyn Youngman, Nov 2014
276
From Dilemma To Transcendence
Needs
Wants
Increase Production
And
Decrease Lead Time
Manage Well
Apply Relationship
Between Batch Size
& Overall Process
Use Big Process
Batches & Small
Transfer Batches
Goldratt didn’t show this problem as a systemic cloud, he always showed it as a
local cloud with several local injections
© Dr Kelvyn Youngman, Nov 2014
277
From Dilemma To Transcendence
Needs
Wants
Increase Production
And
Decrease Lead Time
Manage Well
Apply Relationship
Between Batch Size
& Overall Process
Use Big Process
Batches & Small
Transfer Batches
I think that this was a developmental or evolutionary issue …
© Dr Kelvyn Youngman, Nov 2014
278
From Dilemma To Transcendence
Needs
Wants
Increase Production
And
Decrease Lead Time
Manage Well
Apply Relationship
Between Batch Size
& Overall Process
Use Big Process
Batches & Small
Transfer Batches
In the first instance I don’t think that we understand systemic clouds at all well
© Dr Kelvyn Youngman, Nov 2014
279
From Dilemma To Transcendence
Needs
Wants
Increase
Production
Big Batch
Decrease
Lead Time
Small Batch
Manage Well
In the second instance the junior or conflict structure is very much easy to
understand
© Dr Kelvyn Youngman, Nov 2014
280
From Dilemma To Transcendence
Needs
Wants
Increase Production
Big Batch
And
And
Decrease Lead Time
Small Batch
In order to …
We must oscillate between ...
Manage Well
Apply Relationship
Between Batch Size
& Overall Process
Use Big Process
Batches & Small
Transfer Batches
The senior, or systemic, structure is harder to understand
© Dr Kelvyn Youngman, Nov 2014
281
From Dilemma To Transcendence
Needs
Wants
Increase Production
And
Decrease Lead Time
Manage Well
Apply Relationship
Between Batch Size
& Overall Process
Use Big Process
Batches & Small
Transfer Batches
But ultimately it is far more satisfying and we should know how the two structures
interrelate
© Dr Kelvyn Youngman, Nov 2014
282
From Dilemma To Transcendence
Needs
Wants
Increase Production
And
Decrease Lead Time
Manage Well
Apply Relationship
Between Batch Size
& Overall Process
Use Big Process
Batches & Small
Transfer Batches
One of these oscillates, the other advances, the same applies to the organizations in
which they occur. Let’s now examine this
© Dr Kelvyn Youngman, Nov 2014
283
Senior Structures
Oscillation Or Advancement
© Dr Kelvyn Youngman, Nov 2014
284
From Dilemma To Transcendence
Needs
Wants
Increase Production
Big Batch
And
And
Decrease Lead Time
Small Batch
In order to …
We must oscillate between ...
Manage Well
Apply Relationship
Between Batch Size
& Overall Process
Use Big Process
Batches & Small
Transfer Batches
Fritz argues that the junior conflict structure cannot be resolved. Goldratt argues
that there are no conflicts in nature, only erroneous assumptions
© Dr Kelvyn Youngman, Nov 2014
285
From Dilemma To Transcendence
Needs
Wants
Increase Production
Big Batch
And
And
Decrease Lead Time
Small Batch
In order to …
We must oscillate between ...
Manage Well
Apply Relationship
Between Batch Size
& Overall Process
Use Big Process
Batches & Small
Transfer Batches
Well, they are both right: the junior conflict cannot be resolved because of the
erroneous assumptions
© Dr Kelvyn Youngman, Nov 2014
286
From Dilemma To Transcendence
Needs
Wants
Increase Production
Big Batch
And
And
Decrease Lead Time
Small Batch
In order to …
We must oscillate between ...
Manage Well
Apply Relationship
Between Batch Size
& Overall Process
Use Big Process
Batches & Small
Transfer Batches
And of course Ohno said; “having misconceptions is part of what it means to be
human”
© Dr Kelvyn Youngman, Nov 2014
287
From Dilemma To Transcendence
Needs
Wants
Increase Production
Big Batch
And
And
Decrease Lead Time
Small Batch
In order to …
We must oscillate between ...
Manage Well
Apply Relationship
Between Batch Size
& Overall Process
Use Big Process
Batches & Small
Transfer Batches
Perhaps Fritz’ most significant point is that organizations either oscillate or advance
© Dr Kelvyn Youngman, Nov 2014
288
From Dilemma To Transcendence
Needs
Wants
Increase Production
Big Batch
And
And
Decrease Lead Time
Small Batch
In order to …
We must oscillate between ...
Manage Well
When a senior organizing principle is absent, structural conflict dominates within the
junior structure, and the organization will oscillate – or maybe even vacillate
© Dr Kelvyn Youngman, Nov 2014
289
From Dilemma To Transcendence
Needs
Wants
Increase Production
And
Decrease Lead Time
Manage Well
Apply Relationship
Between Batch Size
& Overall Process
Use Big Process
Batches & Small
Transfer Batches
When a senior organizing principle is present, structural tension dominates, and the
organization will advance
© Dr Kelvyn Youngman, Nov 2014
290
From Dilemma To Transcendence
Needs
Wants
Increase Production
And
Decrease Lead Time
Manage Well
Apply Relationship
Between Batch Size
& Overall Process
Use Big Process
Batches & Small
Transfer Batches
The senior organizing principle is transcendent, and the senior organizing principle
is also emergent. Let’s have a look at this
© Dr Kelvyn Youngman, Nov 2014
291
Senior Structures
Emergence
© Dr Kelvyn Youngman, Nov 2014
292
From Dilemma To Transcendence
Isaac Newton wrote in 1676, “If I have seen further it is by standing on the shoulders
of giants” …
© Dr Kelvyn Youngman, Nov 2014
293
From Dilemma To Transcendence
… capturing a metaphor that can be traced back to at least the 12th century
© Dr Kelvyn Youngman, Nov 2014
294
From Dilemma To Transcendence
But note that it is plural – “giants”
© Dr Kelvyn Youngman, Nov 2014
295
From Dilemma To Transcendence
And that does not mean a linear historic sequence – and we compound this error
when we say “select the giant” in the singular
© Dr Kelvyn Youngman, Nov 2014
296
From Dilemma To Transcendence
Rather, each of us stands – metaphorically – on the shoulders of more than one
giant, and now things become much more interesting
© Dr Kelvyn Youngman, Nov 2014
297
From Dilemma To Transcendence
Growth of knowledge is not linear or arithmetic, it is geometric
© Dr Kelvyn Youngman, Nov 2014
298
From Dilemma To Transcendence
Profoundly so
© Dr Kelvyn Youngman, Nov 2014
299
From Dilemma To Transcendence
The point is, that to go up, we must first go out. This is the true meaning of
transcendence
© Dr Kelvyn Youngman, Nov 2014
300
From Dilemma To Transcendence
Knowledge has depth, knowledge has breadth, knowledge has structure,
and knowledge is emergent
© Dr Kelvyn Youngman, Nov 2014
301
From Dilemma To Transcendence
The structure that knowledge has is called understanding
© Dr Kelvyn Youngman, Nov 2014
302
From Dilemma To Transcendence
To paraphrase a chap called Deming: profound knowledge comes from outside of
the system and it must be invited in. Let’s see what it does
© Dr Kelvyn Youngman, Nov 2014
303
Senior Structures
Senior Organizing Principle
© Dr Kelvyn Youngman, Nov 2014
304
From Dilemma To Transcendence
Needs
Wants
Increase Production
And
Decrease Lead Time
Manage Well
Apply Relationship
Between Batch Size
& Overall Process
Use Big Process
Batches & Small
Transfer Batches
To find the senior organizing principle we must go “up” and in order to do that, we
must also go “out”
© Dr Kelvyn Youngman, Nov 2014
305
From Dilemma To Transcendence
Needs
Wants
Increase Production
And
Decrease Lead Time
Manage Well
Apply Relationship
Between Batch Size
& Overall Process
Use Big Process
Batches & Small
Transfer Batches
Senge takes a word from dead Greeks: “metanoia,” literally meaning transcendence,
or above or beyond the mind, and that exactly describes what we have here
© Dr Kelvyn Youngman, Nov 2014
306
From Dilemma To Transcendence
Needs
Wants
Increase Production
And
Decrease Lead Time
Manage Well
Apply Relationship
Between Batch Size
& Overall Process
Use Big Process
Batches & Small
Transfer Batches
“History is filled with examples of individuals creating results that were previously
thought to be impossible”
© Dr Kelvyn Youngman, Nov 2014
307
From Dilemma To Transcendence
Needs
Wants
Increase Production
And
Decrease Lead Time
Manage Well
Vision
Apply Relationship
Between Batch Size
& Overall Process
Use Big Process
Batches & Small
Transfer Batches
Mission
You might like to view the senior organizing principle as the “mission” leading to the
overall “vision”
© Dr Kelvyn Youngman, Nov 2014
308
From Dilemma To Transcendence
Needs
Wants
Increase Production
And
Decrease Lead Time
Manage Well
Essence
Apply Relationship
Between Batch Size
& Overall Process
Use Big Process
Batches & Small
Transfer Batches
Mechanism
Or you might consider it as the mechanism in the essence of Taylor
© Dr Kelvyn Youngman, Nov 2014
309
From Dilemma To Transcendence
Needs
Wants
Increase Production
And
Decrease Lead Time
First-Class
Automobiles
Vision
???
Use Big Process
Batches & Small
Transfer Batches
Mission
Or consider Toyota: the engineers, and they were engineers, who built the best
automated looms in the world and who wanted to build the best motor-cars too …
© Dr Kelvyn Youngman, Nov 2014
310
From Dilemma To Transcendence
Needs
Wants
Increase Production
And
Decrease Lead Time
First-Class
Automobiles
Vision
Flow Like
A River
Use Big Process
Batches & Small
Transfer Batches
Mission
… and they did that by addressing detail complexity and dynamic complexity as well
© Dr Kelvyn Youngman, Nov 2014
311
From Dilemma To Transcendence
Needs
Wants
Another Self
And
A Self
Common Objective
Vision
System
Mission
Ultimately these are fundamentally about system and about self
© Dr Kelvyn Youngman, Nov 2014
312
From Dilemma To Transcendence
Needs
Wants
Local
Symptomatic
And
And
Local
Symptomatic
Global
Systemic
Common Objective
Vision
Mission
They are about global and about local: about the systemic and the symptomatic
© Dr Kelvyn Youngman, Nov 2014
313
From Dilemma To Transcendence
Needs
Wants
Local
Symptomatic
And
And
Local
Symptomatic
Global
Systemic
Common Objective
Vision
Mission
The wants in the dual-arm are always symptomatic, the want in the lower arm is
always systemic
© Dr Kelvyn Youngman, Nov 2014
314
From Dilemma To Transcendence
Needs
Wants
Local
Symptomatic
And
And
Local
Symptomatic
System
Systemic
Common Objective
Vision
Mission
Most “systems thinking” as an example is “symptoms thinking:” the dynamic
modelling of non-linear lead and lag within the misconceptions of the local dual-arm
© Dr Kelvyn Youngman, Nov 2014
315
From Dilemma To Transcendence
Needs
Wants
Local
Symptomatic
And
And
Local
Symptomatic
System
Systemic
Common Objective
Vision
Mission
When Goldratt talked about management attention being the constraint, he was
referring to the wasted attention misdirected upon these symptomatic issues …
© Dr Kelvyn Youngman, Nov 2014
316
From Dilemma To Transcendence
Needs
Wants
Local
Symptomatic
And
And
Local
Symptomatic
System
Systemic
Common Objective
Vision
Mission
… the wasted finite attention absorbed by the trivial many, instead of the necessary
attention given to the important few: the systemic issues that drive everything else
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Needs
Wants
Local
Symptomatic
And
And
Local
Symptomatic
System
Systemic
Common Objective
Vision
Mission
This is the practical tool, a cloud with an dual local arm and a single systemic arm,
and which allows us to align everything with our senior organizing principle
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From Dilemma To Transcendence
Needs
Wants
Another Self
And
A Self
Common Objective
Vision
System
Mission
OK, let’s summarise
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From Dilemma To Transcendence
Exacerbate/Stagnate/Alleviate
Conflict
Oscillate
Eliminate
Dilemma
Transcendence
Dialectic
Didactic
• Structural conflict exists within the junior structures of the conflict and dilemma clouds
because there are two countervailing tension-resolution systems in play.
• Structural resolution exists in senior or transcendent structures because there is just one
tension-resolution system in play and it based upon a unique and systemic solution built
around a singular senior organizing principle
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From Dilemma To Transcendence
Exacerbate/Stagnate/Alleviate
Conflict
Oscillate
Eliminate
Dilemma
Transcendence
Dialectic
•
•
•
•
Didactic
Without a senior organizing principle then organizations will oscillate
With a senior organizing principle then organizations will advance
The senior organising principle is arrived at transcendently by going “out” and then “up”
It is, in fact, as simple as that
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Conflict
Oscillate
Eliminate
Dilemma
Transcendence
Dialectic
Didactic
Acknowledgments
Just the usual suspects: David Anthony; Boeing, Seattle, Steve Holt; Boeing, Seattle, Ross
Milne; Auckland University of Technology, New Zealand, Karl Buckridge; Critical Chain U.K.,
Malcolm Lundie; Waikato Hospital, New Zealand. Plus one more: Jeremy Schwartz, New York
I could not do this work without the continuous interaction of these long-distance colleagues
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Conflict
Oscillate
Eliminate
Dilemma
Transcendence
Dialectic
Didactic
And finally …
As I often like say, I think that we still have a great deal to learn about clouds and about
their matrices too. Putting these two webinars together has been hugely useful to me in
clarifying my own thoughts on the matter, and I trust that you will find future utility in it too.
Thank you very much for being part of this
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End
References follow …
Website: www.dbrmfg.co.nz
E mail: youngman“at”dbrmfg.co.nz
© Dr Kelvyn Youngman, Nov 2014
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References
Ackoff, R. L., (1999) Re-Creating the Corporation, pg 37.
Bateson, N., (2013) An Ecology of Mind: a daughters’ portrait of Gregory Bateson.
Bullfrog Films.
Deutschman, A., (2005) Change or Die. In: Fast Company, Issue 94 pp 53-60.
The Economist, (2009) February 21st edition, What’s Cooking? pp 76-77.
Fritz, R., (1984) The path of least resistance: learning to become the creative force
in your own life. Revised and expanded (1989). Fawcett Books, 285 pp.
Fritz, R., (1999) The path of least resistance for managers: designing organizations
to succeed. Berrett-Koehler 237 pp.
Kotter, J.P., (1996) Leading change. Harvard Business School Press.
Senge, P. M., (1990) The fifth discipline: the art & practice of the learning
organization. Random House, pg 13.
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