Transcript Quality and Content in Repair Firm Reports

Quality and Content in Repair Firm
Reports
CPPC 2012 Spring Workshop
Panel
Laura Pung, Wheaton World Wide Moving |BekinsVan Lines
Gayle Whitton, Planes Moving and Storage, Inc
Shannon Bitz,WheatonWorld Wide Moving|BekinsVan Lines
What do you need?
-What information do the repair firms need prior
to going out to the customers residence?
Repairable Items
-Detailed description of the damage inspected
-Provide the repair cost for an item even if it can
potentially be denied

Digital Photos
-What is a reasonable cost for digital photos?
-Provide a picture of the entire piece and the
specific area damaged
Example
3rd Party Estimate
-Obtain estimate if needed to support the claim
-Advise the adjuster if there is going to be an
additional fee
Non Repairable Items
-Provide the carrier with a detailed description of
the damage
-If the damage is deniable please describe why
Electronics
-Make, model, size, serial # and a description of the
damage
-What is a replacement of like, kind and quality
Example
Wording
-“Fresh Damage” not “Transit Related Damage”
-Provide personal information observed as a side
note and not on the inspection report.
Thank You!!!!