IT Value Proposition: Aligning IT Strategy to Mission
Download
Report
Transcript IT Value Proposition: Aligning IT Strategy to Mission
IT Value Proposition: Aligning IT
Strategy to Mission
Michael Parker
UW of Southeastern Michigan
JB Hillman
UW of Greater Philadelphia and Southern New Jersey
Financial Management and Human
Resources Forum
Atlanta, GA
Monday, October 7, 2013
The strategic planning process
• Integrated business planning approach
• Conceptual and operational frameworks
• Mission, BHAG (Big Hairy Audacious Goal)
• Use of S.M.A.R.T. goals or other methodology
Specific, Measurable, Achievable, Relevant, Time-bound
• 3 year, 1 year goals and quarterly rocks
• Typically organization-wide, with IT included under business
support group
2
IT strategic plans
• Aligned to organization’s strategic plan
• Includes short and long-term goals
• Includes infrastructure and program components
• Based on current state assessment and future state vision
• May include Advisory Committee insight
3
Foundational IT tenets
• Run IT “like a business”
Business relationship management
Supply and demand management
Program management (“manage the plan”)
Vendor management
Financial management
• Communication/ PR
Cannot over-communicate
4
Foundational IT tenets
• IT best practices
Focused on the customer/understand “the business”
Accountability/ transparency/ seamlessness to the business
Providing a service, not supporting technology
Metrics-driven- “if you can’t measure, you can’t manage”
SPOC (single point of contact) concept for users
5
Current state assessment
• The basics
Technology asset inventory (applications)
Infrastructure/ data center/ phone system
Desktops/ laptops/ phones/ mobile devices/ copiers/ printers
Vendors/ SLA’s/ maintenance contracts
IT staff and skill sets
Security
Business continuity and disaster recovery
6
Current state assessment
• Strategies
Virtualization
Cloud
• Service-related
Hard metrics: Network availability, help desk tickets/response
rates, etc.
What is the “right” level of support?
Soft metrics: perception-based; service oriented
Identify what’s working, what’s not
Metrics and measurement tools
7
Future state
• Technology roadmaps
“Building-block” approach
Based on interviews with variety of staff and leaders
Short or long-term focus
Addresses current state issues
Helps identify tool sets needed for different types of users
through visioning exercise
Identifies, ranks and prioritizes emerging technologies
Tied to organization’s strategic planning process
8
Future state
• Programs/ projects
Business units - what’s on the horizon?
Project review process and IT’s role
IT support vs. third party vendors
9
Prioritization
• Identify top 3 – 5 initiatives to focus on
Get advisory committee insight
Consider resource constraints
• Agreement from leadership team
• Establish S.M.A.R.T. goals
• Determine resource requirements for budget planning
10
IT budgets
• Components
Resources to support day-to-day operations
Resources to support S.M.A.R.T. goals
• Includes capital and non-capital items
• Includes in-kind gifts
• May include revenue streams
11
IT budget planning
• Capacity planning
Infrastructure/ data center
Desktops/ laptops/ phones/ mobile devices /copiers/ printers
Refresh strategies to be considered
Onsite and remote locations
Business continuity and disaster recovery
• Human resources
IT staff, skill sets, and training
Contractors
Vendors/ Service Level Agreements (SLA’s)
12
IT budget planning
• Key concepts
Leverage resources where possible
Positive vendor relationships
Role of Advisory Committee
Annual budget setting process
Monthly review process
Project review process - ensure relevancy to mission
13
IT budget planning
• Structure of chart of accounts
Consider centralized tracking of expenses under specific line
items (software applications and licenses)
Capital vs. non-capital line items
In-kind donations
14
IT budget planning
• Typical line items
Salaries and benefits
Professional services (third party services)
Capital equipment- depreciation
Leased equipment (phone system, copiers)
Software applications and licenses
Maintenance agreements
Phones
External data communications (ISP contracts, internet
access)
Liability insurance
15
Thank you