Transcript Slide 1

Investing in the Core, Leveraging at the Edge
Randy Stiles,
Colorado College
NWACC
June 9, 2006
The Conference Issue - and
Question
CONSUMER TECHNOLOGIES
-Phones
-Music
-Video
ACADEMIC TECHNOLOGIES
-Instruction
-Research
a. IT should allow natural evolution of converging products to drive strategies
b. IT should re-design technology resources to establish a convergent environment
YES!
Overview
 Frameworks
 Colorado College context
 Key arguments and strategy for change
 Some network upgrade details
 Evolution and intelligent design in IT
Frameworks
Colorado College – System View
INSTITUTIONAL MISSION, VALUES, AND IDENTITY
GOVERNANCE
INSTITUTIONAL SIZE
INSTITUTIONAL INTEGRITY AND VISIBILITY
RESOURCES
PEOPLE
- Students, faculty, staff
FUNDING
- Tuition, gifts,
grants
INFORMATION
PROGRAMS and PROCESSES
ACADEMIC
PROGRAM
-General education reqts
-Disciplinary majors/minors
-Interdisciplinary pgms
ADMINISTRATIVE
STUDENT
-The collection, electronic,
SUPPORT
LIFE
texts, institutional
-Athletics
-Admission
-Co-curricular programs -Advancement
INFRASTRUCTURE
-Residential life
-Financial mgt
- Facilities, IT
OUTCOMES
SCHOLARSHIP*
- Teaching, discovery, integration, application
EFFECTIVE WORLD
CITIZENS
-Graduates, faculty, staff
(knowledge,
skills, abilities, attitudes)
SERVICE and ENGAGEMENT
- Communities of shared interest
* Boyer: Scholarship Reconsidered
ASSESSMENT AND EVALUATION
Leadership – Interactional
Framework
FOLLOWERS
Values
Norms
Cohesiveness
…
ALIGNMENT
Personality
Position
Expertise
…
Task
Stress
Environment
…
SITUATION
LEADERS
IT Infrastructure – “core” and “edge”
EDGE: Things users see, know, and experience
Library electronic
resources
E-mail, list serves, public folders
Web sites
Shared hard drives
Special academic software
Student computers
General purpose/public labs
CORE:Things largely unseen and unknown to system users
Faculty and staff computers
Servers
Phones
Databases
Data Storage
Departmental labs
The Network
Internet Connection
Other wireless devices
Administrative
Systems
-C3po
-Banner
-Recruitment Plus
-PFaids
Electronic Security Systems
“Smart” classrooms
Performance venues
Auxiliary
Systems
-Gold card
-Door access
-Heating and A/C controllers
Networked printers & other peripherals
Colorado College Context
The Situation at CC
 Colorado College
 Founded in 1874 in Colorado Springs
 Private, liberal arts, largely residential
 1990 students, 170 full-time faculty
 The Block Plan
 One course at a time since 1970
 Very low student faculty ratios
 Off campus study, field work, experiential
learning, team teaching, interdisciplinary
programs, from volunteerism to civic
engagement
 A “unique intellectual adventure”
Some Block Plan Data
“CC believes that small classes, the focus on one course at a time, and the
depth of inquiry fostered by long class sessions and by field study create the
most effective contexts for learning.”
Susan Ashley, Dean of the Faculty
32-39
1-8
25%
1%
26-31
8%
Average student/faculty ratio = 13:1
About 3/4 of class of 2004 had independent
study experience
16-25
42%
9-15
24%
Class size – 1 and 2 block classes
Adjunct and extended format classes
Total undergraduate students = 9:1
Total FT and PT Faculty
Implications for IT Support
 One class day in the Block Plan is roughly like one week
in a semester system
 System up time is especially important
 Our students are quite nomadic – field study and
adventurous character
 They want to be untethered in their use of computers
Information Management –
Organizational Chart
Prospective Students
and their
Parents
Students, Faculty
Staff and Visitors
Alums, BoT and Other
Friends of the College
Point of Service Support
User Services
&
Telecom
Academic
Services
Core mission/
Core infrastructure
Network
&
Systems
AV Services
Institutional
Research
&
Planning
Administrative
Services
Decision Support
40.5 FTE
Benchmarking
Normalized IT Budget and Staffing
min
$3,500
COSTS Survey for CLAC Institutions - April, 2004
25th
50th
75th
max
max
$3,000
Aggressive Funding
IT Budget/L per Student
$2,500
75th
$2,000
50th
$1,500
CC
25th
Aggressive Staffing
Weak Funding &
Staffing
$1,000
min
$500
$0
0
0.005
0.01
0.015
0.02
0.025
Central IT Staff (incl students) per Student
0.03
0.035
0.04
Key Arguments and
Strategies for Change
Vision 2010: A 21st Century
Campus
INTELLECTUAL and DIGITAL SPACE
Abroad
Field Locations
PHYSICAL SPACE
Main Campus
Baca Campus
BoT COMMITTEE (S)
Academic
Program
Buildings
Grounds/
Land Acquisition
Learning
Spaces
Digital
Space
Disaster
Preparedness
President Richard F. Celeste
Policy Positions on IT
CONSERVATIVE
VALUE OF IT
LEVEL OF SPENDING
INFRASTRUCTURE SIZE
QUALITY
LIFE-CYCLE
STANDARDS
PERFORMANCE & IT
MODERATE
AGGRESSIVE
ITS Action Agenda – Planning
Guidelines
 IT support for experiential, interactive
and authentic learning
 Necessary and sufficient service –
balancing staff capacity with
community needs
 Ubiquitous, reliable and fast access to
information
 Sustainable computing
Sustainability
 Campus committee on sustainability
 CLAC 2004 – “sustainable computing”
 Regardless of our decision on the
level of investment in IT, we must
provide sustaining funds for both
infrastructure and services. This is
analogous and equally important to
funding R&R for our buildings.
Strong Communication – Successes and
Response to Problems
Group leaders with strong communication skills
Renewed investment in Division newsletter
Faculty technology showcase
Bi-annual publication by our Academic Technology Services team
Timely, high quality reporting of network and Web downtime and
our response to President, Dean, CFO, and the whole campus
IT dashboard indicators developed in coordination with trustees
Outside Support
 External review in 2002
 Presidential Advisory Council in 2005
“We recommend that you hire a consultant to help you develop
a comprehensive strategy for the various networks at CC (data,
voice, and auxiliary systems) and that you pursue the use of wireless
technologies aggressively as your systems evolve.”
 New Trustee committee on IT
Investing in the Core
 Mission
 Connecting our work to the mission and the
academic program
 Integrated Learning Support Services – with
Library and Learning Commons
 Staff
 Working manager positions; professional
development plans
 Infrastructure
 Data, voice, video networks; Web site; server
fleet; Internet connection; data storage - funded
as utilities
Building a Learning Commons
Welcome to The Learning Commons
Synergy through Proximity
Leveraging at the Edge
 Mission
 Outsourcing, partnering, eliminating
services/processes
 Staff
 Tech Directors, “Friends of ITS,” student
workers, decentralized reporting, …
 Infrastructure
 Student-owned devices, departmental
labs, use of restricted funds
Some Network Upgrade
Details
CC’s Network History and Future
Cabletron network
1 router at Internet connection
Hubs
100 Mb speeds
Flat architecture
Very limited management capability
Wireless network
~110 access points
Wireless campus
10 Mbps speeds (shared)
802.11b
Interference and security issues
Cisco network
In major academic buildings
New fiber optic and copper cable
1 Gb speeds in the core
Several routers in the core
Switches
100 Mb speeds at the edge
Not segmented
Not redundant
Some management capability
Next generation wireless network
Wireless campus
Easier access
Faster speeds
Seamless roaming
Fewer deadspots
Less interference
Thin APs, dynamic management
802.11 a/b/g then 802.11n
dorms
1995
2000
Next generation wired network
For the whole campus
Layered design – core, distribution, edge
Segmented design – 100 VLANs
Limited to full redundancy
10 Gb speeds in the core
Good manageability
Accountability and access control
2005
2010
Consulting
•Some no-cost consulting with Cisco
•Collaboration with Western Telecommunications
Consulting, Inc.:
Master Plan for Telecommunications and Networking
Wireless Network Alternatives
Outside Cable Plant Assessment
Data Network Request for Proposal
Existing CC Network Topology
Academic/Administrative Network
Si
Residential Network
Bridge
Proposed CC Network Topology
Distribution
Distribution
Si
Si
Edge
Edge
Core
Si
Distribution
Si
Distribution
Si
Distribution
Si
Si
Edge
Edge
Edge
Wireless Technical Reviews
Vendor
Review Focus
Aruba Wireless Networks
Wireless data network architecture
Cingular
Cellular deployment strategy and evolution
Cisco Systems (Airespace)
Wireless data network architecture
Innerwireless
In-building signal distribution
Nextel
Cellular deployment strategy and evolution
Nortel
Wireless data network architecture
Siemens
Wireless data network architecture
Sprint
Cellular deployment strategy and evolution
Symbol Technologies
Wireless data network architecture
Verizon
Cellular deployment strategy and evolution
Wired and Wireless Evolution
802.11b “wi-fi”
Multiple cellular
vendors
802.11 a/b/g “wi-fi” with
WIRELESS
thin access points and controllers
Limited cellular
802.11n “wi-fi” with thin access
vendors
points and controllers
802.16 “wi-max”
services in Colorado Springs
Traditional phones
VOIP phones
WIRED (cable and electronics)
Now
5 to 10 years
Don’t change phone switch for ~ 5 years
Don’t replace category 3 wiring in dorms until major renovation
Do upgrade telecommunication rooms
Do reduce wired ports in dorms over time – migrate
electronics to new construction
Do work on building penetration issues
Request for Proposal for Wired
Network Upgrade
 Goal
 Solicit ideas from a wide range of vendors
through fair and open competition
 Compare “apples to apples” with a highly
structured RFP
 Primary features
 10 Gb/sec backbone
 Layered design (core, distribution, edge) with
redundancy
 Many VLANs possible (segmentation)
 “Easily” manageable (small staff)
Request for Proposal for Wired
Network Upgrade
 Key variables
 Separate (but linked) estimates for
academic/administrative and residential
space
 Number of nodes in the distribution layer
 Degree of redundancy
 Plan for wired or wireless only in
residence halls
Preliminary Cost Estimates
Configs I thru VI - Admin & Academic
- total system price more nodes in distribution layer
fully redundant
$4,000,000
$3,500,000
$3,000,000
$2,500,000
$2,000,000
$1,500,000
$1,000,000
$500,000
$0
3 node w
4 node w
5 node w
5 node wl
5 node w fr
5 node wl fr
Preliminary Cost Estimates
Configs VII thru XII - Residential
- total system price wireless only
fully redundant
$400,000
$350,000
$300,000
$250,000
$200,000
$150,000
$100,000
$50,000
$0
3 node w
4 node w
5 node w
5 node wl
5 node w fr
5 node wl fr
Final Design and
Implementation
 Two finalists for further proposal
development with consultant support
 Cisco/Flair Data and Foundry
 Revisit specifications
 Continue competition for most favorable
contract terms, conditions, and pricing
 Project completion spring/summer
2007
Evolutionary Edge – Designed Core
EDGE: Things users see, know, and experience
Library electronic
resources
E-mail, list serves, public folders
Web sites
Shared hard drives
Special academic software
Student computers
General purpose/public labs
CORE:Things largely unseen and unknown to system users
Faculty and staff computers
Servers
Phones
Databases
Data Storage
Departmental labs
The Network
Internet Connection
Other wireless devices
Administrative
Systems
-C3po
-Banner
-Recruitment Plus
-PFaids
Electronic Security Systems
“Smart” classrooms
Performance venues
Auxiliary
Systems
-Gold card
-Door access
-Heating and A/C controllers
Networked printers & other peripherals
The Conference Issue - and
Question – and an Answer
CONSUMER TECHNOLOGIES
-Phones
-Music
-Video
a.
b.
c.
d.
e.
f.
g.
ACADEMIC TECHNOLOGIES
-Instruction
-Research
IT should allow natural evolution of converging products to drive strategies
IT should re-design technology resources to establish a convergent environment
IT should note that the core/edge distinction may not be clear for all services
All of the above
Some of the above
Some of the above, some of the time
It depends
Questions?
[email protected]