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Deutsche Lufthansa AG
System Operations Control Center
Deutsche Lufthansa AG
Axel Goos, FRA OZ1/E
15. Oktober 1998
Processes and IT Systems
AGIFORS 2000 - Budapest/Hungary
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
Topics of this presentation
• How are we organized?
• How we do OPS control?
• Which systems do we use?
• Visions for the near future?
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
Activities Y2K
Let me move some months back in time...
Finally we can go on with our normal job!
And what about Y2K + 1?
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
Quantity Figures
4 Different SOC‘s!
Aircraft
Flights
Ground Events
Lufthansa
225
1000
450
Cityline
52
500
-
Condor
44
150
50
Lufthansa Cargo
20
100
-
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
Quantity Figures
Aircraft
Flights
Ground Events
Lufthansa
225
1000
450
Cityline
52
500
-
Condor
44
150
50
Lufthansa Cargo
20
100
-
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
Processes
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
Timeframe of Workflow
2 days
DoO 1 day
3 days
4 weeks
Flight Scheduling
Commercial
Coordinator
Maintenance Control
Flight Planning
Operations Control
Crew Control
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
New OPS Control Center
In former times they have been located in different
floors/buildings:
• Flight planning / Dispatch
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
New OPS Control Center
In former times they have been located in different
floors/buildings:
• Flight planning / Dispatch
• OPS control / Short-range flight scheduling
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
New OPS Control Center
In former times they have been located in different
floors/buildings:
• Flight planning / Dispatch
• OPS control / Short-range flight scheduling
• Maintenance control
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
New OPS Control Center
In former times they have been located in different
floors/buildings:
• Flight planning / Dispatch
• OPS control / Short-range flight scheduling
• Maintenance control
• Crew Control
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
New OPS Control Center
In former times they have been located in different
floors/buildings:
• Flight planning / Dispatch
• OPS control / Short-range flight scheduling
• Maintenance control
• Crew Control
 Communication problems!
 Different data sources!
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
New OPS Control Center
IT Support
Statistics
Flight
Scheduling
Operations
Control
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
New OPS Control Center
IT Support
Statistics
Flight
Scheduling
Maintenance
Control
Operations
Control
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
New OPS Control Center
IT Support
Statistics
Flight
Scheduling
Flight Planning
Maintenance
Control
Operations
Control
Now:
People are working
together.
Future:
Link the systems
closer together!
Crew Control
Goal:
Develop global
solution (not only
n local solutions)
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
Computer Systems
 Flight Scheduling
STORM (based on AIROPS)
 Commercial Coordinator
STORM (based on AIROPS)
 Maintenance Control
STORM (based on AIROPS)
 Flight Planning
LIDO
 Operations Control
STORM (based on AIROPS)
 Crew Control
CAS, DAYSY
 Data Warehouse
OBELISK
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
STORM: Gantt Chart
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
STORM: OPS-/Maintenance Control
• Based on AIROPS from SDT
• Client-server-architecture
• 2 HP K210 Server with MC/ServiceGuard
• 30 Client Workstations (HP B1000, 512MB, 9.3 GB Disk, 4 screens)
• Interfaces to host systems and other UNIX systems
• Decision support subsystem
• Intranet components
• Used at: LH, Condor, Condor Berlin, LH Technik, Condor Cargo Technik
• Maintenance: MPP Consulting
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
STORM: Decision Support
• Based on AIROPS from SDT
• Client-server-architecture
• 2 HP K210 Server with MC/ServiceGuard
• 30 Client Workstations (HP B1000, 512MB, 9.3 GB Disk, 4 screens)
• Interfaces to host systems and other UNIX systems
• Decision support subsystem 
• Intranet components
• Used at: LH, Condor, Condor Berlin, LH Technik, Condor Cargo Technik
• Maintenance: LH Systems GmbH
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
STORM: Decision Support
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
STORM: Plans for Enhancements
• Achieve better punctuality (groundtime buffers,
ATC-critical airports, aircraft as reserves)
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
STORM: Plans for Enhancements
• Achieve better punctuality (groundtime buffers,
ATC-critical airports, aircraft as reserves)
• Slot monitoring
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
STORM: Plans for Enhancements
• Achieve better punctuality (groundtime buffers,
ATC-critical airports, aircraft as reserves)
• Slot monitoring
• Interface to LIDO (weather data, notams, slots, aircraft
and airport data)
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
STORM: Plans for Enhancements
• Achieve better punctuality (groundtime buffers,
ATC-critical airports, aircraft as reserves)
• Slot monitoring
• Interface to LIDO (weather data, notams, slots, aircraft
and airport data)
• Interface to DAYSY (evaluation of what/if scenarios)
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
STORM: Plans for Enhancements
• Achieve better punctuality (groundtime buffers,
ATC-critical airports, aircraft as reserves)
• Slot monitoring
• Interface to LIDO (weather data, notams, slots, aircraft
and airport data)
• Interface to DAYSY (evaluation of what/if scenarios)
• Automatic telex generation (check planning, aircraft
restrictions)
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
STORM: Plans for Enhancements
• Achieve better punctuality (groundtime buffers,
ATC-critical airports, aircraft as reserves)
• Slot monitoring
• Interface to LIDO (weather data, notams, slots, aircraft
and airport data)
• Interface to DAYSY (evaluation of what/if scenarios)
• Automatic telex generation (check planning, aircraft
restrictions)
• Evaluation of scenarios to provide cost and yield
information
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
STORM: Intranet Site
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
OBELISK: Architecture
Extraction of Data:
Interfaces to
operative systems Consolidation
OBELISK
Intranet Site
Data Warehouse
Applications
Analysis
Reporting
(internal, press, (Seagate HOLOS)
IATA, AEA, etc.)
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
OBELISK: Data Catagogue
• STORM/OPS (in future: STORM/TANGO)
• WAB (Weight and Balance)
• FDL (Flight Data Load)
• CKI (Check-In System)
• ATHOS (Flight Scheduling System)
• WTS (World Tracer System)
• RES (Reservation System)
• DAS (Tow Movements)
• DLK (Datalink - ACARS)
• TEFLOS (Pax, Load, Baggage Data
• ...
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
OBELISK Intranet: Flight Information
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
OBELISK Intranet: Aicraft Rotation
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
OBELISK Intranet: MVT/Change Messages
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
OBELISK Warehouse: Delay Airports
Dimension
Airports
All
Legs
Dimension
Time: 1. half 98
Delayed
Legs
All
Pax
Delayed
Pax
Dimension
Delays: All
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
OBELISK Warehouse: Delay Groups
Dimension
Delays
Dimension
Airport: FRA
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
OBELISK Warehouse: Delay Codes
Details via
Drill Down
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
OBELISK Warehouse: Multidimensional Analysis
• Delays and punctuality
• Groundtimes
• Robustness/stability of schedule
• Handling/usage of reserves
Deutsche Lufthansa AG
Axel Goos, FRA OZ1