Transcript Results Based Accountability

Young People’s Support
Service
Outcome Based Accountability
Development Day
Marcus Isman Egal & Angeline Saunderson
Aims of the Workshop
 OBA Refresh
 Introduce Service Outcomes & Indicator Set
 North East Lincolnshire Data Set
 Turning The Curve Exercise
 Turning The Curve Part 1
 Turning The Curve Part 2
Outcome Based Accountability
 Simple
 Common Sense
 Plain Language
 Minimum Paper
 Useful
Outcome Based Accountability
Common Language
Common Sense
Common Ground
Outcome Based Accountability
is made up of two parts:
Population Accountability
about the well-being of
WHOLE POPULATIONS
for neighbourhoods – districts – regions - countries
Performance Accountability
About the well-being of
CLIENT POPULATIONS
for projects – agencies – service providers
Definitions
Outcomes
Indicators
Performance Measures
Definitions
OUTCOMES
“A condition of well-being for children, adults,
families or communities.”
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People in Grimsby are healthy
People in Grimsby have a clean, attractive and sustainable environment
People in Grimsby are safe and feel safe
Grimsby has a thriving and prosperous economy
People in Grimsby achieve their full potential
Grimsby is a great place to live, work and play
Grimsby is a fair, just and inclusive society
Positive, jargon-free statements of well-being in plain
language that people can understand
“A condition of well-being for people in a place......”
Definitions
INDICATORS
A measure which helps quantify the
achievement of an outcome: for example
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Obesity Rates
NEET Rates
VAT Registrations
Burglary rate
Air Quality Index
(Being Healthy)
(Achieving Full Potential)
(Prosperous Economy)
(Safe & Feel Safe)
(Clean Environment)
How would we recognise these outcomes in
measurable terms if we tripped over them?
Definitions
PERFORMANCE MEASURES
A measure to evaluate how well a programme,
agency or service system is working.
Three questions:
• How much did we do? (quantity)
• How well did we do it? (quality)
• Is anyone better off as a result? (quantity and
quality of effect or customer/client outcomes)
Performance measures tell us how well service providers
are working as opposed to the impact on whole populations
(i.e. outcomes)
Outcome, Indicator or
Performance Measure?
1.
People in Grimsby are Safe & Feel Safe
2.
Crime Rate
Outcome
Indicator
3.
Average Police Response Time
P Measure
4.
People achieve their full potential
5.
People not in Education, Employment or
Training
Outcome
Indicator
6.
Under 18 Conception Rate
Indicator
7.
Child protection cases reviewed in good time
8.
Achievement of 5 A*-C grades at GCSE
P Measure
?
If the question is “How are we doing as a community on education attainment?” Indicator
If the question is “How good is XYZ school at raising educational attainment?”
P Measure
Outcome Based Accountability
Turning the Curve Exercise
A process to get from Talk to Action
Part 2
Turning the Curve Report
Population
Outcome
Children and young people choose healthy life styles
Indicator
Indicator
Baseline
Story behind the
baseline…
How does the process work?
What factors are driving the
baseline (including local,
policies, and
processes)?
What is research or history
telling us?
What are the causes/forces at
work?
What factors are
driving the
baseline?
What are the
causes/force
s at work?
Part 2
Data development - Are there any further
data needs?
Key Partners – who we work with , who
we need to work with
Part 2
What Works? What would it take to Turn the
Curve?
 Three best ideas including:
 One no cost, Low cost idea
 One Off the Wall idea
Data Development
Agenda (1)
Are there any
further data
needs?
Key Partners
Who’s involved?
Who’s missing?
Best Ideas –
What Works
We could…
Think SHARP EDGES!

Specific

Leverage
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Values

Reach
Idea 1
Idea 2
No Cost/Low Cost
Idea
Off the Wall Idea
Sharp Edges
8. And finally... Prioritise ideas against these
criteria...
 SPECIFIC
Is it specific enough?
 LEVERAGE
How much difference will it make?
 VALUES
Is it consistent with our Service values?
 REACH
Is it feasible and affordable?
PART 3
Example of Action Plan (RJ) – how we
are going to undertake the work
Example of Performance Report Card
How much did we do?
How well did we do it?
Is anyone better off?
Action plan and
budget
Finalise actions
What do we propose to do?
How much will it cost to do it? Are funds available?
Finalise multi-year action plan and budget
How the “what works” pieces fit together in a community system of services and supports
Performance measures: how will we measure progress?
Implement
Ensure all stakeholders (including customers) are aware of actions required and take responsibility for
their actions
Performance Review
Performance Report Card
How much did we do?
How well did we do it?
Is anyone better off?
Questions
Young People’s Support Service
Outcome Based Accountability
2012