Transcript Слайд 1 - ИнтерРадиоПрибор

IRP Group Introduction
20 years of successful activity
on the Russian service market
Every Hour Matters
www.irp.ru
We keep your
Expectations
Beyond Service
Who we are
InterRadioPribor Holding - the leader on the Russian
market of consumer electronics, computer devices, mobile
phones and multimedia systems support offering full scope
of related services.
• Outstanding list of customers on Russian market
• The largest independent Service Provider
• Highest repair level factory
• Huge Regional Service Network
• Full scope of reverse logistics and collecting services
www.irp.ru
Our experience and facilities
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Experience in regional projects managing:
 The regional network of Authorized Service Partner’s (ASP) centers covers all largest
cities of Russia: over 350 ASP;
 B2B IT- solutions for running wide ASP network;
 Newly reworked website.
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Spare parts supply solutions:
 import/export operations;
 domestic distribution to the regional service centers;
 reverse logistics of replaced defective parts and export to vendor’s refurbishing factory
– RTV processing.
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Centralized repairs’ reverse logistics:
 mobile phones and modems, digital video and still cameras, game consoles (Axis,
Sony, Nikon, JVC, Nintendo, ZTE, YOTA devices, etc.)
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PCB and motherboards refurbishment:
 Philips TV SSBs;
 Samsung mobile phones PCBs;
 Samsung notebooks motherboards;
 Huawei mobile phones PCBs.
www.irp.ru
New Repair Site Facilities
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Total area : 2000 m2 in the 2 floored building
900 m2 of the workshop area and 400 m2 of the parts warehouse area
ESD requirements compliance
More than 60 fully equipped repair benches with LAN/WLAN
connection
5 manually operated soldering stations (discrete components &
SMD)
and 4 fully automatic BGA soldering stations
Whole area with 7x24 security. Workshops and warehouse areas are
equipped by SSTV (video) with the remote access capability
Double high speed data link to the main IRP server (two different
providers and two different media for higher reliability)
2 working shifts capability
www.irp.ru
Milestones
2013: AXIS products service provider, YOTAPHONE service provider and Repair factory
2012: Expansion of B2B service share: vehicle electronic devices (Nissan/Mazda) service
2011: Nintendo Repair Depot and Customer Service Network Management
2011: Samsung NB MB and Philips TV SSB Refurbishment Workshop
2010: Lenovo Spare parts distribution center
2009: Sony Ericsson Mobile Phones Repair Depot and Service Network Operator
2008: Nikon Repair Service Depot and Customer Service Network Management
2008: Sony PlayStation repair Depot
2008: ASUS NB&PDA MB Refurbishment Workshop
2006: ACER Spare parts distribution
2005: Samsung GSM PCB Exclusive Refurbishment factory
2004: SHARP – start of cooperation
2004: Western Digital HDD Exclusive service project for Russia & CIS
2001: Sony branded Service Center; Sony Studio front end supplier since 2010
1999: Siemens Mobile service network provider – since 1999
1996: First branded service center LG Electronics
1994: First authorization repair service contract with Sony
www.irp.ru
Our customers
www.irp.ru
We serve multiple sales channels and support
a range of technologies
Consumer
service
Repair
service
IT & Mobile
Communications
Consumer
Electronics
Personal Media&
Entertainment
B2B Service and
Support
www.irp.ru
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Network &
Logistics
Support
The largest independent Service Provider
• 150 employees
• 2000 sq. m of the warehouse and
production areas furnished with up-to-date
engineering equipment
• Monthly repairs volume: over 20.000 repair
cases
• Spare parts warehouse: more than 15.000
items and more that 160 000 parts quantity
• 2013 annual total turnover: 5.800.000 Euro
www.irp.ru
Highest repair level factory
• Special feature - providing customers with
production, warehousing, technological and
professional resources.
• High level of own repairs production:
a. mobile phones’ repair at the level
4+Advance;
b. availability of automatic soldering
equipment for BGA replacement;
c. wide experience in PCB refurbishing for all
types of consumer and B2B goods (NB, PDA,
MP, TV, ATM, etc.).
www.irp.ru
Reverse logistics & collecting services
• import/export operations
• spare parts analysis and forecast
• spare parts warehousing
• distribution to the regional service centers
• reverse logistics of replaced defective parts (RTV)
• export to vendors’ refurbishing factories
www.irp.ru
Huge Regional Service Network
IRP runs regional network of over 350 Service Partners
www.irp.ru
Moscow service network
Number of service sites – 4:
• 1 retailers reception and
main production & SP WH;
• 3 end-users receptions
• Total area – over 2400 m2
• Staff – 150 employees
www.irp.ru
Customers and Consumers Care
• Own pick-up fleet of 4 cars
• Own contact center to support
end-users
• Own web-page for customers
• B2B IT-solution to support 350
regional service partners
www.irp.ru
Thank you!
www.irp.ru