Transcript 1-1-2: situation et perspectives

Europe
its 112 within
27 Membre States
Olivier PAUL-MORANDINI (founder, EENA)
NENA-APCO International Retreat, Nassau 24th – 26th September 2007
1-1-2
history
•
1991
– Council Decision 91/396/CEE
Unique market, free circulation of people, give access to emergency
services through a single number 112 all over the EU.
•
...1999
– Creation of EENA: promote the knowledge and efficient use of the 112 by
gathering al the actors involved (industry, emergency services and civil
society)
•
...2007, 16 after: reasons of a non-harmonized 112
– 112 TOP DOWN decision VS 911 BOTTOM UP decision
– 2 componants (télécom & Civil Protection), 2 different competences
(European and national)
– no proactive policy on this issue from the Commission side
– no horizontal approach from EC side to deal with the “emergency
telecommiunications” issue (Health, Envir., Security, Justice, Transport, InfSo.,
Multiling., Cons. Prot., ...)
NENA-APCO International Retreat, Nassau 24th – 26th September 2007
Emergency telecommunications
Authorities
Authorities
Tetra-Tetrapol-GSM
Specific networks
1-1-2
Citizen
NENA-APCO International Retreat, Nassau 24th – 26th September 2007
Alarm, TV
Radio, sirens
Grouped sms
Figures
CGALIES, 80-100 million
Emergency calls
40 million from gsm
3,5 million bad caller location
information
 loss of time
2,5 without caller location
information
 no help sent
DECO en 2003…in Portugal
1000 calls to the 112 evaluated
– 15% Spanish and Portuguese
– 20% French
– 29% English
Never get help at all
5 000 more lives could be saved
every year in EU
5 000 000 000€ to emergency
services
Between 15% et 30% of emergency calls are not
handled appropriately o not at all
What about 2/3 of Europeans who
do not know tha 112 ???
NENA-APCO International Retreat, Nassau 24th – 26th September 2007
Emergency telecommunications
•
•
•
•
Amongst 27 Member States and so many ways of thinking (prerogatives),
IMPOSSIBLE to improve the situation for which Europe has no proper
competence
only ONE solution to harmonize the quality of emergency
telecommunications: industry will never succeed, emergency services do
not show up but both can be driven by the CITIZEN’s requierments.
EENA is leading these requierements and became on September 6th the
biggest lobby at the EP with 530 MEP’s who signed for a Pan-European
evaluation of the 112 services.
– European 112 Day
– Reinforcement of Universal Service Directive (obligation of push caller location
for free)
Next step for next efforts:
– Launch of Advisory Board (High level politicians, european and international
emergency services associations, industry) to
•
•
•
•
Increase European budget dedicated to emergency services to improve their systems
Identify European funding possibilities for emergency services
Promote the existing solutions for an efficient use of the 112
Advocate emergency telecommunications at EP and amongst the national and regional
authorities
– Plan the 2nd European Security and Safety Summit for 2008
NENA-APCO International Retreat, Nassau 24th – 26th September 2007
Today
EENA will be proud to invite NENA and APCO to join this
advisory board and contribute to a new approach on
emergency telecommunications
NENA-APCO International Retreat, Nassau 24th – 26th September 2007