Transcript Document

Minnesota 2-1-1 Statewide Vision
 To make a positive difference in people’s
lives by strengthening the ways people
throughout Minnesota and western
Wisconsin access help and engage in
community life
2-1-1 in Minnesota/Western Wisconsin
 Free, confidential, anonymous call
 Staffed 24/7
 Access from all 87 counties in Minnesota;
Douglas, Pierce, Polk and Saint Croix
counties in Wisconsin
 Dial 211 From: Any landline phone; AT&T,
Sprint and Verizon Wireless cell phones
 Dial 800-543-7709 or 651-291-0211 from
cell phones
North Central
Region
2-1-1/First Call
Northwest Region
Tri-Valley Opportunity
Council
2-1-1 Northwest
Regional Call
Center Partners
United Way of Greater
Duluth 2-1-1
Local Call Center
Central Region
United Way of
Central Minnesota
United Way 2-1-1
United Way 2-1-1 Region
Greater Twin Cities United
Way
United Way 2-1-1
Southeast Region 1 Data Hub
Data Only
United Way 2-1-1
United Way of Olmsted County
Southeast Region 2
Great Rivers 2-1-1
Gundersen Lutheran Medical
Center
Twin Cities 2-1-1 Call
Center
 Accreditation by AIRS
 Utilization of certified I&R specialists and
Resource Specialists
 Call volume tracking
 Report capabilities
 AIRS/2-1-1 LA County Taxonomy of Human
Services
 Service available in multiple languages
2-1-1 Database
 Over 9,000 agencies listed as of 2012
 Over 23,000 services listed as of 2012
 All 2-1-1 call centers in Minnesota use the
same database and have access to all of the
agencies and services in it
 Searchable by name, type of service, area
served and/or physical location
2-1-1 Resources in Wisconsin
 Agencies physically located in Douglas,
Pierce, Polk and Saint Croix counties can be
found at http://www.211unitedway.org
 Agencies physically located in Wisconsin
outside of the above counties that serve
everyone in the state can be found at
http://www.referweb.net/grir/
 Call 2-1-1 for resources available anywhere
in Wisconsin
2012 Referrals
 Over 250,000 calls were received in 2012
 Nearly 450,000 referrals were made
 In 2012, 136 calls came in from Pierce County
residents and 297 referrals were made
 15% of all callers are first time callers
Basic Needs
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Food
Housing/Shelter
Material Goods
Transportation
Utilities
Consumer Services
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Consumer Assistance and Protection
Consumer Regulation
Money Management
Tax Organizations and Services
Criminal Justice and Legal Services
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Courts
Criminal Correctional System
Judicial Services
Law Enforcement Agencies and Services
Legal Services
Education
 Educational Institutions and Schools
 Educational Programs
 Educational Support Services
Environmental Quality
 Environmental Protection and
Improvement
 Public Health
 Public Safety
Health Care
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Medical Care
Health Screening and Diagnostic Services
Health Supportive Services
Human Reproduction
Health Facilities
Rehabilitation Services
Specialized Treatment/Medicine
2-1-1 Wisconsin Flu Clinic Finder
 www.wisconsinfluclinic.info
 Users can enter their zip code and find flu
clinics located near their zip code
 Information includes clinic location,
eligibility requirements, intake procedure,
fees, documents required, method of
payment, hours and languages staff speak
Income Support and Employment
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Employment
Public Assistance Programs
Social Insurance Programs
Temporary Financial Assistance
Individual and Family Life
 Death Certification and Burial
Arrangements
 Domestic Animal Services
 Individual and Family Support Services
 Leisure Activities
Individual and Family Life (cont.)
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Mutual Support
Social Development and Enrichment
Spiritual Enrichment
Volunteer Opportunities
Mental Health and Substance Abuse Services
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Counseling Approaches and Settings
Mental Health Care Facilities
Mental Health Evaluation and Treatment
Mental Health Support Services
Substance Abuse Services
Organizational/Community/International
Services
 Arts and Culture
 Community Economic Development and
Finance
 Community Facilities/Centers
 Community Groups and
Government/Administrative Offices
 Community Planning and Public Works
2-1-1 Access to Information During and After
a Disaster
 A statewide communication infrastructure
already in place
 Pre-existing disaster resources and the
ability to change and add new information
as it arrives
 24/7 live coverage with multilingual access
2-1-1 and Local Disasters
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Hurricane Katrina – 2005
35W Bridge Collapse – 2007
Floods
Extreme Heat: Cooling shelters
Tornadoes with large-scale damage
Organizational/Community/International
Services (cont.)
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Donor Services
Information Services
International Affairs
Military Service
Occupational/Professional Associations
Political Organization and Participation
United Way 2-1-1 Promotional Materials
 Brochures in English/Spanish and
Hmong/Somali
 Fact sheets
 Posters in English, Hmong, Somali and
Spanish
 Go to
https://www.unitedwaytwincities.org/cam
paign/materials/ and click on United Way
2-1-1 to download or order materials
Website
 Website launched December 20, 2011
(http://www.211unitedway.org)
 25% of total referrals 2-1-1 provided in
2012 came from people using our website
 Information pulled from 2-1-1 database of
resources (CTK software)
 Updated each day, once a day
Database Search Options
 Four ways to search for agency/service
information
 Sort results by distance, name, city, county
or zip code
 Search tips
 User ability to send search results by e-mail
to another person
Website Tools for Professionals
 Registration, login and profile creation for
professional users
 Agency staff can request updates to be
made to their agency’s information in the
database
 Save favorite searches
 View recent searches in historical format
Other Website Features
 Service Bulletins: Community events
 Help videos for public users and
professional users
 Map and driving directions linked to
agencies
Future Website Features in 2013
 Instant message chat between website
users and 2-1-1 staff
 Ability for professionals to run reports and
utilize collaboration tools
 Inclusion of a message when emailing
search results
 Visible update contact field for each agency
Future Website Features in 2013
 Professional ability to associate themselves
with multiple agencies
 Printing of select agencies from search
results, rather than having to print all
 Service bulletins organized by area event is
located
Contact me at:
Kristen Fogerty
Ceridian
United Way 2-1-1
3311 East Old Shakopee Road
HQ2E
Minneapolis, MN 55425
651-994-2719
[email protected]
Facebook: Kristen Fogerty UnitedWay