Transcript Document
Minnesota 2-1-1 Statewide Vision
To make a positive difference in people’s
lives by strengthening the ways people
throughout Minnesota and western
Wisconsin access help and engage in
community life
2-1-1 in Minnesota/Western Wisconsin
Free, confidential, anonymous call
Staffed 24/7
Access from all 87 counties in Minnesota;
Douglas, Pierce, Polk and Saint Croix
counties in Wisconsin
Dial 211 From: Any landline phone; AT&T,
Sprint and Verizon Wireless cell phones
Dial 800-543-7709 or 651-291-0211 from
cell phones
North Central
Region
2-1-1/First Call
Northwest Region
Tri-Valley Opportunity
Council
2-1-1 Northwest
Regional Call
Center Partners
United Way of Greater
Duluth 2-1-1
Local Call Center
Central Region
United Way of
Central Minnesota
United Way 2-1-1
United Way 2-1-1 Region
Greater Twin Cities United
Way
United Way 2-1-1
Southeast Region 1 Data Hub
Data Only
United Way 2-1-1
United Way of Olmsted County
Southeast Region 2
Great Rivers 2-1-1
Gundersen Lutheran Medical
Center
Twin Cities 2-1-1 Call
Center
Accreditation by AIRS
Utilization of certified I&R specialists and
Resource Specialists
Call volume tracking
Report capabilities
AIRS/2-1-1 LA County Taxonomy of Human
Services
Service available in multiple languages
2-1-1 Database
Over 9,000 agencies listed as of 2012
Over 23,000 services listed as of 2012
All 2-1-1 call centers in Minnesota use the
same database and have access to all of the
agencies and services in it
Searchable by name, type of service, area
served and/or physical location
2-1-1 Resources in Wisconsin
Agencies physically located in Douglas,
Pierce, Polk and Saint Croix counties can be
found at http://www.211unitedway.org
Agencies physically located in Wisconsin
outside of the above counties that serve
everyone in the state can be found at
http://www.referweb.net/grir/
Call 2-1-1 for resources available anywhere
in Wisconsin
2012 Referrals
Over 250,000 calls were received in 2012
Nearly 450,000 referrals were made
In 2012, 136 calls came in from Pierce County
residents and 297 referrals were made
15% of all callers are first time callers
Basic Needs
Food
Housing/Shelter
Material Goods
Transportation
Utilities
Consumer Services
Consumer Assistance and Protection
Consumer Regulation
Money Management
Tax Organizations and Services
Criminal Justice and Legal Services
Courts
Criminal Correctional System
Judicial Services
Law Enforcement Agencies and Services
Legal Services
Education
Educational Institutions and Schools
Educational Programs
Educational Support Services
Environmental Quality
Environmental Protection and
Improvement
Public Health
Public Safety
Health Care
Medical Care
Health Screening and Diagnostic Services
Health Supportive Services
Human Reproduction
Health Facilities
Rehabilitation Services
Specialized Treatment/Medicine
2-1-1 Wisconsin Flu Clinic Finder
www.wisconsinfluclinic.info
Users can enter their zip code and find flu
clinics located near their zip code
Information includes clinic location,
eligibility requirements, intake procedure,
fees, documents required, method of
payment, hours and languages staff speak
Income Support and Employment
Employment
Public Assistance Programs
Social Insurance Programs
Temporary Financial Assistance
Individual and Family Life
Death Certification and Burial
Arrangements
Domestic Animal Services
Individual and Family Support Services
Leisure Activities
Individual and Family Life (cont.)
Mutual Support
Social Development and Enrichment
Spiritual Enrichment
Volunteer Opportunities
Mental Health and Substance Abuse Services
Counseling Approaches and Settings
Mental Health Care Facilities
Mental Health Evaluation and Treatment
Mental Health Support Services
Substance Abuse Services
Organizational/Community/International
Services
Arts and Culture
Community Economic Development and
Finance
Community Facilities/Centers
Community Groups and
Government/Administrative Offices
Community Planning and Public Works
2-1-1 Access to Information During and After
a Disaster
A statewide communication infrastructure
already in place
Pre-existing disaster resources and the
ability to change and add new information
as it arrives
24/7 live coverage with multilingual access
2-1-1 and Local Disasters
Hurricane Katrina – 2005
35W Bridge Collapse – 2007
Floods
Extreme Heat: Cooling shelters
Tornadoes with large-scale damage
Organizational/Community/International
Services (cont.)
Donor Services
Information Services
International Affairs
Military Service
Occupational/Professional Associations
Political Organization and Participation
United Way 2-1-1 Promotional Materials
Brochures in English/Spanish and
Hmong/Somali
Fact sheets
Posters in English, Hmong, Somali and
Spanish
Go to
https://www.unitedwaytwincities.org/cam
paign/materials/ and click on United Way
2-1-1 to download or order materials
Website
Website launched December 20, 2011
(http://www.211unitedway.org)
25% of total referrals 2-1-1 provided in
2012 came from people using our website
Information pulled from 2-1-1 database of
resources (CTK software)
Updated each day, once a day
Database Search Options
Four ways to search for agency/service
information
Sort results by distance, name, city, county
or zip code
Search tips
User ability to send search results by e-mail
to another person
Website Tools for Professionals
Registration, login and profile creation for
professional users
Agency staff can request updates to be
made to their agency’s information in the
database
Save favorite searches
View recent searches in historical format
Other Website Features
Service Bulletins: Community events
Help videos for public users and
professional users
Map and driving directions linked to
agencies
Future Website Features in 2013
Instant message chat between website
users and 2-1-1 staff
Ability for professionals to run reports and
utilize collaboration tools
Inclusion of a message when emailing
search results
Visible update contact field for each agency
Future Website Features in 2013
Professional ability to associate themselves
with multiple agencies
Printing of select agencies from search
results, rather than having to print all
Service bulletins organized by area event is
located
Contact me at:
Kristen Fogerty
Ceridian
United Way 2-1-1
3311 East Old Shakopee Road
HQ2E
Minneapolis, MN 55425
651-994-2719
[email protected]
Facebook: Kristen Fogerty UnitedWay