Transcript Accessible College Services - CCDI-

Accessible College
Services
An eLearning Professional Development Resource
A Presentation for Colleges
Deerhurst
May 12/13, 2009
Presented by:
Karen Coffey, Project Manager
Brian Bell, The Wired Schoolhouse
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Agenda
Introduction
Overview of AODA
Highlights of the Customer Service
Standard
The Enabling Change Partnership
Project
Background to ASC
Development
Implementation
Resources and Q&A
At the end of this session you will be
able to answer the following
questions:
1.
What is this new resource?
2.
Why was it developed?
3.
How was it funded?
4.
Who had input in the development?
5.
How was this tool designed?
6.
What are some of the features of this resource?
7.
Who can access this resource?
8.
How do I access this resource?
9.
How much it will cost your institution?
An Overview to the
AODA, 2005
It starts with the ODA, 2001
AODA and ODA:
the relationship to each other
Ontarians with Disabilities Act, 2001 is about
planning
Accessibility for Ontarians with Disabilities Act,
2005 is about accessibility standards
AODA, 2005
• Standards completed or being
completed in key areas of daily living
• Customer Service
• Built Environment
• Employment
• Information & Communication
• Transportation
Current Status of AODA
Accessible Customer Service
* (SDC) established in 2006
* Ontario Regulation 429/07 came into force January 1, 2008
* Applies to all organizations and businesses in Ontario with at least one
employee
Accessible Transportation
* SDC established in 2006
* Public review completed in September 2007
* Final proposed standards posted on MCSS website with supporting
documents
Accessible Information & Communication
* Expected to remove barriers in access to information and communication
* SDC established in April 2007
* Public review completed in February 2009
Employment Accessibility
* Proposed standards expected to remove barriers in employment practices
* SDC established in 2007, standards are underway
* Public review to be completed May 22, 2009
Accessible Built Environment
* Proposed standards to address access into and within building and outdoor
spaces
* SDC established in October 2007
* Public review expected in 2009
Customer Service Regulation Highlights
Requirements include:
* Establishing policies, practices and procedures on providing goods and
service to people with disabilities
* Establish policies on assistive devices, service animals, support
persons, admission fees and service disruptions
* Ensure policies, practices and procedures are consistent with the key
principles of independence, dignity, integration and equality of
opportunity
* Communicate with a person with a disability in a manner that takes into
account the nature of the disability
* Set up a process to receive and
respond to feedback
* Ensure certain staff receive training on
how to serve people with disabilities,
including staff involved in developing
customer service policies, practices, and
procedures and people who deal with the
public or other third parties on behalf of
the provider
What funding is available to
assist organizations to
comply with these new
standards?
The Enabling Change
Partnership Program
The Enabling Change
Partnership Project
Provides funding for strategic partnership projects
that will make a significant impact on improving
accessibility for people with disabilities and
promote compliance with the AODA and
accessibility standards
Accessible Services for Colleges
An on line training resource designed to help
Ontario’s 24 Colleges of Applied Arts and
Technology Comply with the Customer Service
Standards by January 1, 2010
Who had input into
this project?
Project Structure
• Steering Committee Membership
• Accessibility Directorate
• Colleges Ontario
• Algonquin College
• George Brown College
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Advisory Committee Membership
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HRCC
SASCC
CCDI
HLLR
CPALO
Faculty/French representation
Disability expert
Northern representation
How was this tool designed?
What are some of the features of this resource?
Who can access this resource?
How do I access this resource?
How much it will cost your institution?
Development
How was this tool designed? Instructional Design
Plan
• TWS retained to create eLearning module: requires raising awareness of disabilities among
staff and providing them with the appropriate means of serving the disabled.
• Needed to evaluate different learner groups and learning styles (learner profiles)
• Are four instructional architectures; guided discovery is best suited for this project - provides
resources and experiences that promote learners’ construction of new knowledge and skills
• Learning Objectives: measurable behaviours. Are Terminal and Enabling Objectives:
• Terminal Objective
•Serve customers with disabilities to an acceptable standard of performance
•Enabling Objectives
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Demonstrate awareness of a variety of disabilities
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Identify the service techniques appropriate to specific disabilities
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Identify resources related to service for customers with disabilities
Content Matrix
Typical Storyboard Page
What are some of the features of this
resource?
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available in both Flash and HTML (maximum interactivity / maximum
accessibility)
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available in French and English
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three separate modules; one for each user group
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available 24/7
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full verbatim audio, photographs, video, scenarios, glossary, roll-overs,
cc
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SCORM 2004 compliant / W3C compliant
Who can access this resource?
How do I access this resource?
How much will it cost your
institution?
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access controlled by individual colleges
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are fundamentally three ways to access the course
via a web site executable file (identical to MCSS implementation)
via a college Learning Management System
via a third party LMS
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Cost depends upon implementation
dirt cheap (posting a file on a web site)
internal labour, management and overhead
external vendor
How do I manage the training data?
• key issue - What are you going to do with the data?
• you might choose not to
• can export data from LMS (either internal or external)
[email protected]
Implementation
• Colleges that wish to use this resource
must decide how they wish to
implement it
• It can be used as stand alone PD or
incorporated into a workshop setting
• Colleges will have full access to all the
files that make up this resource
• Project will be available at the end of
May
• Colleges can plan the implementation
over the summer
• Provide training in the fall which will
allow time to meet the compliance
deadline of January 1, 2010.
Resources
RESOURCES IN SUPPORT OF THE ACCESSIBILITY STANDARDS FOR CUSTOMER SERVICE
Accessibility Standards for Customer Service: Summary of Requirements
Highlights in clear language what organizations need to know about the standard to
comply.
http://www.mcss.gov.on.ca/mcss/english/pillars/accessibilityOntario/accesson/complianc
e/customer/customer_summary.htm
Guide to the Accessibility Standards for Customer Service
Explains the formal meaning of the regulation and provides some examples to help
describe its interpretation.
http://www.mcss.gov.on.ca/mcss/english/pillars/accessibilityOntario/accesson/complianc
e/customer/compliance_guidelines.htm
Compliance Manual: Accessibility Standards for Customer Service
A "how" to manual that offers compliance assistance information to obligated
organizations.
http://www.mcss.gov.on.ca/mcss/english/pillars/accessibilityOntario/accesson/complianc
e/customer/Compliance_Manual.htm
Training Resource: Accessibility Standards for Customer Service
A resource to assist organizations meet the training requirements of the customer service
standard.
http://www.mcss.gov.on.ca/mcss/english/pillars/accessibilityOntario/accesson/compliance/
customer/comp_training.htm
Serve-Ability: Transforming Ontario's Customer Service
An e-learning course to help you better serve customers with different disabilities and
help organizations meet the legal obligations under the customer service standard.
http://www.mcss.gov.on.ca/mcss/english/pillars/accessibilityOntario/accesson/compliance/
customer/comp_training.htm
Questions and Answers about the Accessibility Standards for Customer Service
http://www.mcss.gov.on.ca/mcss/english/pillars/accessibilityOntario/accesson/compliance/
customer/comp_custquestions.htm
Direct link to the Accessibility Standards for Customer Service, Ontario Regulation 429/07
Go to www.e.laws.gov.on.ca, click on "Current Consolidated Law" and do a keyword
search for "429/07"