Transcript IT Briefing Agenda 9/16/03
Information Technology at Emory
IT Briefing Agenda 2/16/06
• AAIT Updates • New IT Website & Governance • Housing Quick Update • Web Architecture • Oracle Security • NetCom Realignment • Karen Jenkins • Karen Jenkins • Karen Jenkins • Eric Van Wieren • Evan Ehrenhalt • Paul Petersen
Academic and Administrative IT
Client Technology Services
Information Technology at Emory
AAIT Reduction in Force
• Funding need to support new services and better support under-staffed services • Overstaffed in some areas – desktop support - 1:60* ratio … industry standard is more than 1:100 … Emory is more like 1:200.
• Staffed for services no longer provided by AAIT – Such as local support • Shift in AAIT support model – Transition Tier 2 to the service owners • Transition of services to other AAIT teams – Security breach process, SESA, and Managed AV to the Security team
Academic and Administrative IT
Client Technology Services
Information Technology at Emory
Business Model Transition
Local Support to campus departments Tier 2 support for the Help Desk Support for departmental solutions (SPSS, SAS, Novell) SESA, Manage AV, Security Breach Process
Academic and Administrative IT
Client Technology Services
Distributed model Service owner Local Support AAIT Security Team
Information Technology at Emory
Client Interaction
Karen Jenkins Andrew Kincaid Service Management Lee Clontz Web & Communications Configuration Management Michael Smith Clean Room Linda Erhard Daniel Palmer 3 FTE Students Al Shelton Norman Hulme Donna Price Eric Van Wieren Academic and Administrative IT
Client Technology Services
Karla Fields OPEN OPEN
Information Technology at Emory
Configuration Management
• Support LSPs with complex desktop configuration issues relating to IT enterprise services • Create web-based (Software Express) and CD-based (EOL) authoring tools • Provide local support to AAIT and Clean Room services (Carlos & GDBBS) • Create gold standard images for Windows, OS X, Linux
Academic and Administrative IT
Client Technology Services
Information Technology at Emory
IT Website & IT Governance
*
Information Technology at Emory
New Housing Application
*
Information Technology at Emory
Housing Application
• Housing Director Product – Client based for occupancy management • Vendor is Adirondack Solutions • Atlanta & Oxford campuses using the same app & database • Moved from a departmental to enterprise based system
Academic and Administrative IT
Client Technology Services
Information Technology at Emory
Some Features
• Web product for student access and sign up • Lottery functionality based on priorities of the institution • Students can update personal information for housing preferences – Room preferences, dining plan • Targeted go-live is March 1, 2006 • Heather Mugg will present/demo next month
Academic and Administrative IT
Client Technology Services
Information Technology at Emory
Web Architecture & Input
Eric Van Wieren *
Information Technology at Emory
Oracle Advance Security
ADS-DBA Team AAIT
Information Technology at Emory
Data Access Security
•What risks exist if accessing data on a different machine?
•What can we do about this risk?
•Plans for the future •Questions and answers
Academic and Administrative IT
Client Technology Services
Information Technology at Emory
Points of Risk
Web Server 2 3 Database Server PC Client 1 4 3 2 protected data Sniffing Data
Academic and Administrative IT
Client Technology Services
Sniffing Passwords
Information Technology at Emory
Risk Reduction
PC Client Web Server ASO ASO 3 2 1 SSL HTTPS 4 2 ASO 3 ASO Database Server protected data
Academic and Administrative IT
Client Technology Services
Information Technology at Emory
What about the Core
• The Administrative Core is a good concept. It keeps out most of the hackers. • The core does not protect against staff members (or student workers) with curiosity or malice.
Academic and Administrative IT
Client Technology Services
Information Technology at Emory
How to use ASO
• Oracle Advance Security is a feature of Oracle’s network connectivity. • It is controlled in the sqlnet.ora file.
• Most machines already have what they need. • Changing a few lines in the sqlnet.ora file will do it.
Academic and Administrative IT
Client Technology Services
Information Technology at Emory
Advanced Security Options
• Oracle allows for four levels of security.
1. Reject 2. Accept 4. Require – This machine refuses to use advanced security.
3. Request – This machine will use ASO if the other machine requests/requires it.
– This machine will ask to use ASO, but will not demand it.
– This machine must use ASO or it will not connect.
Academic and Administrative IT
Client Technology Services
Information Technology at Emory
SQLNET.ORA
The security portion of the SQLNET.ORA looks like this: SQLNET.CRYPTO_CHECKSUM_TYPES_CLIENT= (MD5) SQLNET.ENCRYPTION_TYPES_CLIENT= (RC4_40, RC4_56) SQLNET.CRYPTO_SEED = qwertyuiop1234567890 .ORA = .ora
# SQLNET.CRYPTO_CHECKSUM_CLIENT = accepted # SQLNET.ENCRYPTION_CLIENT = accepted # SQLNET.CRYPTO_CHECKSUM_CLIENT = requested # SQLNET.ENCRYPTION_CLIENT = requested # SQLNET.CRYPTO_CHECKSUM_CLIENT = required # SQLNET.ENCRYPTION_CLIENT = required # SQLNET.CRYPTO_CHECKSUM_CLIENT = rejected # SQLNET.ENCRYPTION_CLIENT = rejected
Any pair of lines may be placed in the sqlnet.ora, but the computer on the server side must have compatible settings.
Academic and Administrative IT
Client Technology Services
Information Technology at Emory
The Future
• Over time we would like all communication to be encrypted. • All servers set to required if possible, or to requested for servers with unusual clients.
• There is no timeline at this point.
• Would you like to beta test for us?
Academic and Administrative IT
Client Technology Services
Information Technology at Emory
Data Access Security
Academic and Administrative IT
Client Technology Services
Information Technology at Emory
NetCom Realignment February 16, 2005
Information Technology at Emory
Agenda
• NetCom Org Charts - Old and New • Reasons for Realignment • Upcoming Projects • Questions
Academic and Administrative IT
Client Technology Services
Information Technology at Emory
NetCom Fall 2005 Org Chart
Interim A.V.P
Rhonda Fuss
Dir of Arch & Eng
John Mason
Dir of the Call Center
Mollie Borrows
Sr Dir of Ops
Vacant
Dir of Admin & Finance
Becky Hancock
Arch Dir of Tech Ops
Ramous Fields
Proj Srvs Voice Ops Data Ops Academic and Administrative IT
Client Technology Services
NOC Field Srvs Coord
Information Technology at Emory
Netcom Jan 2006 Org Chart
Interim A.V.P
Rhonda Fuss
Dir of the Call Center
Mollie Borrows
Sr Dir of Ops & Dir of Arch & Eng
Paul Petersen
Eng
John Mason
Dir of Admin & Finance
Becky Hancock
Dir of Ops
Ramous Fields
Voice Ops Data Ops Arch Asst Dir of Client Services
Dawn Francis Chewning
NOC Proj Srvs Field Srvs Coord Academic and Administrative IT
Client Technology Services
Information Technology at Emory
Reason For Realignment
• Fill the vacant Senior Director position – Align Architecture, Engineering, and Operations under a unified direction • Assistant Director of Client Services created to focus on improving NetCom’s Service Level Objectives – Reduced standard work-order time from 7-10 Business days to 5-7 Business days.
• Bring Architecture closer to the Engineering groups to work on upcoming challenges
Academic and Administrative IT
Client Technology Services
Information Technology at Emory
Upcoming Challenges
• Implementation of new Core Routers – Redundant, Low-latency, & Low-Jitter – Security – Firewalls, IPS, & VPN • Convergence of Voice and Data – Select single Voice Switch Technology • Avaya, Cisco, and Nortel – Planning for VoIP in SOM Building Summer ’07 – New Voicemail System – Unified Messaging – Wireless VoIP
Academic and Administrative IT
Client Technology Services
Information Technology at Emory
Upcoming Challenges Cont…
• Campus Master Plan & Strategic Plan – Infrastructure Planning • How do we keep service running during construction?
• How do we help the transition from the old space to the new space?
– Visioning Exercise for Clifton Road Redevelopment • What will communications look like in five years from now?
Academic and Administrative IT
Client Technology Services
Information Technology at Emory
NetCom
Academic and Administrative IT
Client Technology Services