Transcript Unity Connection 2.1

Key differences between Cisco
Unity Connection and Cisco Unity
Manjit Grewal ([email protected])
Session Number
Presentation_ID
© 2002, Cisco Systems, Inc. All rights reserved.
1
Agenda
•
•
•
•
•
•
•
•
Business Objectives for Unity Connection
System Requirements
Users vs Subscribers
Telephone User Interface experience
End-User Desktop experience (CPCA and IMAP)
Installation and configurations
Supported Integrations
Platform Overlays and System Capacity
2
Presentation_ID
© 2002, Cisco Systems, Inc.
Company Confidential
Bussines Objectives
•
Architecture changes to improve Reliability, Availability,
Serviceability and Scalability.
•
Remove Active Directory and 3rd party email message store
dependences (i.e. (Exchange and Domino))
•
Simplified Installation experience (less than 2 hours)
•
Simplified Administration model
•
Code portability during implementation
•
Initial Target segment: Commercial Market segment
3
Presentation_ID
© 2002, Cisco Systems, Inc.
Company Confidential
Product Positioning
Unity 4.x
Unity Connection 1.x
Target: Commercial Market
Target: Enterprise Market
Directory: SQL-based directory
Directory: Active Directory
Message Store: SQL-based store
Message Store: Exchange or
Domino
VM solution with Integrated
Messaging features
VM or UM solution
- Support up to 1,500 users
Single box solution*
-Support up to 7,500 subscribers
on a single box.
- No Failover support
- Failover support
- No Network Interop
- Network interop using AMIS,
VPIM, Bridge or Digital Networking.
- No fax support
* Optional Voice Rec server for additional voice
rec ports
Presentation_ID
© 2002, Cisco Systems, Inc.
-IP Fax or Cisco Fax server
4
Company Confidential
Users vs Subscribers
Unity 4.x
Unity Connection 1.x
VM User
VM Subscriber
- Telephone access to voice messages
- Unity Assistant
- Call transfer rules by caller id, time of the
day or calendar (busy/free)
- Telephone access to voice messages
- Unity Assistant
UM Subscriber
-Voice enabled message access
- Text-to-Speech (read, save and delete
only) to Exchange emails
- Telephone access to voice messages
- Ability to play email messages from
Telephone
- VMO usage
-Unity Assistant
IMAP User
IMAP Subscriber
-Access to vmails from supported email
clients
- Limited to retrieve, save and delete
(cannot reply or forward msg)
- Access to emails from supported email
clients
- All basic features (retrieve, reply,
forward, etc)
Cisco Inbox User
Cisco Inbox User
- Access to vmails from supported
browsers
- Access to vmails from supported
browsers
- Limited up to 300 users on a single box
Advanced User
- All Users can concurrently licensed to Inbox
Presentation_ID
© 2002, Cisco Systems, Inc.
Company Confidential
5
Users vs Subscribers (con’t)
Unity 4.x
Unity Connection 1.x
System Contacts
- Entity in Connection database that does
not have access to voice mails.
- Used Name Dialing from Speech
conversation
- Personal Call Transfer Rules
AMIS, Internet, Bridge or VPIM
subscribers
- System Contacts and Personal Contacts
are similar to AMIS, Internet, Bridge, or
VPIM subscribers in Unity 4.x since they
also do not have a mailbox on the server.
Personal Contacts
- Similar to system contacts but created
by individual users (managed via CPCA)
-Usually imported to CPCA from
Exchange
- Used Name Dialing from Speech
conversation
- Personal Call Transfer Rules
6
Presentation_ID
© 2002, Cisco Systems, Inc.
Company Confidential
Telephone User Interface experience
Unity 4.x
Unity Connection 1.x
TUI conversation
TUI conversation
- Voice prompts plus DTMF
commands
- Experience very similar between
Unity 4.x and Unity Connection
- Shared code in “Unity
Conversation”
-Parity with Unity 4.0(5) with Unity
Connection 1.1(1).
- Voice prompts plus DTMF
commands
Voice Recognition conversation
-Voice activated conversation that allow
users to check vmails using voice
commands.
- Nuance is the 3rd party solution used
7
Presentation_ID
© 2002, Cisco Systems, Inc.
Company Confidential
End User desktop experience
Unity Connection 1.x
Unity 4.x
CPCA
CPCA
- Everything in Unity 4.x + Cisco Unity
Personal Call Transfer Rules page to CPCA
- The “look and feel” is identical between
Unity and Unity Connection
Unity Inbox
- The Media Master Control is now entirely
written in Java
- Firewall friendly
- Able to run on different platforms
Unity Inbox
- Media Masters based on DCOM
- Not firewall friendly
-- Supported on limited platforms/browsers
IMAP support
IMAP support
- Allow users to retrieve voice messages
from IMAP clients such as Outlook,
Eudora, etc.
- Limited to retrieve and delete voice
messages
-Scalability limited on each platform
-Limited to retrieve and delete voice
messages
VMO support
- Only supported with Unity 4.x
VMO not supported
- Unified Clients will be supported in near
future
Presentation_ID
© 2002, Cisco Systems, Inc.
8
Company Confidential
Installation and configurations
Unity Connection 1.x
Unity 4.x
Installation: 1-2 hours
Installation time: 4-8 hours
Topology: Workgroup only
Topology: Must be integrated
into AD either as DCGC or
member server
Required OS: Windows 2003
only via Platform
Configuration Disk (PCDs)
MS patches installed via
Server Update Wizard
(scheduled to be released
monthly)
Required OS: Windows
2000/2003 via PCD or manual
installation
MS patches installed manually
Installshield used for
9
Presentation_ID
© 2002, Cisco Systems, Inc.
Company Confidential
Supported Integrations
Unity Connection 1.x
Unity 4.x
Supported Integrations
Supported Integrations
- CCM and CCM Express
- CCM and CCM Express
- No dialogic voice card
support
- Legacy integrations
supported via Dialogic voice
cards or PIMG integration.
- Legacy integrations via
PIMG only
- TSP shared btw both Unity
Connection and Unity
10
Presentation_ID
© 2002, Cisco Systems, Inc.
Company Confidential
Platform Overlays & System Capacity
MCS Platform
MCS-7815
MCS-7825
MCS-7835
MCS-7845
MSDE/SQL
MSDE
MSDE
SQL
SQL
Voice Port (max)
24
24
48
72
User Density (max)
500
500
1500
1500
CPCA session (max)1
500
500
1500
1500
IMAP user (max)
50
50
200
750
TTS session (max)
12
12
24
36
Voice Rec session
(max)
8
8
10
12
Voice Rec Media
Server (optional
separate server)
NA
24
48
NA
1 Maximum concurrent sessions supported will be throttled.
11
Presentation_ID
© 2002, Cisco Systems, Inc.
Company Confidential
F0_7604_c1
© 2000, Cisco Systems, Inc.
12