Transcript Best Practices Phase Review Template

Introducing the
Quick Edition Phone System
An Intelligent Communications Solution for
Your Small Business
© 2007 Avaya Inc. All rights reserved.
Avaya – Proprietary & Confidential. Under NDA
1
Today’s agenda
Realities of Managing a Small Business
What the Right Phone System Can Do for
Your Business
Who is Avaya?
Introducing Quick Edition
– Overview
– Benefits
Tools
Summary
© 2007 Avaya Inc. All rights reserved.
Avaya – Proprietary & Confidential. Under NDA
2
Realities of managing a small business
•
Fast-paced, highly competitive environments
•
Customers and clients expect higher levels of
service and professionalism
• Small businesses are often competing against
larger enterprises with greater resources
• Need tools to bring customer service to a higher
level to compete more favorably
•
Business owners and managers have broad job
responsibilities
• Goal is to focus primarily on customer service and
revenue generating activities
• Often have little or no local tech support and limited
on-site technical knowledge
•
Small businesses are focused on growing
• Need solutions that easily grow with you
© 2007 Avaya Inc. All rights reserved.
Avaya – Proprietary & Confidential. Under NDA
3
What the right phone system can do for your
business
•
New Capabilities drive:
• Increase efficiencies in your
business
• Help deliver superior customer
service
• Streamline costs in your business
• Offers a future-ready system that
protects your current investment
Avaya Quick Edition brings small businesses
leading-edge communication in an affordable,
reliable, easy-to-use solution.
© 2007 Avaya Inc. All rights reserved.
Avaya – Proprietary & Confidential. Under NDA
4
Who is Avaya?
A global leader in business communications
100 years of experience and innovation in our DNA
- from AT&T to Lucent Technologies
Over 18,000 employees in 54 countries
2,500 Business Partners
4,000+ Developer Connection Partners & Global
Alliance Partners
One million+ customers – including 90% of the
FORTUNE 500®
3,500+ Avaya Labs patents or patent applications
© 2007 Avaya Inc. All rights reserved.
Avaya – Proprietary & Confidential. Under NDA
5
Quick Edition overview
Simple, yet sophisticated phone system for small offices
(< 20 employees)
“Server-less” PBX (peer-to-peer) – all functionality
is built right into the phones themselves
Professional Office Calling Features
– Conferencing, Voicemail, Auto-Attendant,
& IP-based functions
Simple to manage
– User-friendly interface, no programming,
and automatic self-configuration
Future-ready
– Ready for VOIP, migratable to Avaya
Communication Manager (via SIP Enablement Services)
© 2007 Avaya Inc. All rights reserved.
Avaya – Proprietary & Confidential. Under NDA
6
Quick Edition overview
Analog phone/device
PSTN
Optional PC
Local Web
based Management
Avaya Quick Edition
on 4610SW and/or 4621SW IP telephones
Optional
Avaya G11 Gateway
LAN Cat 5 or better cabling
SIP Trunk
WAN
PoE Switch
IETF 802.3af Power over Ethernet
(PoE LAN, adaptors, or inline injectors)
© 2007 Avaya Inc. All rights reserved.
ROUTER, Cable Modem,
or ADSL Modem
Avaya – Proprietary & Confidential. Under NDA
7
Installation is quick and easy
•
•
Connect each
Quick Edition
phone to the
network
The first phone
initiates “Create”,
and “Join” for the
rest
PLUG IN
© 2007 Avaya Inc. All rights reserved.
•
•
Quick Edition
phones prompt
user to enter name
in directory
Auto attendant is
automatically
created
INSERT NAME
Avaya – Proprietary & Confidential. Under NDA
•
All Quick Edition
phones fully
functional and
ready to dial in
minutes with
default
functionality
MAKE CALLS
8
Protect your investment
Expanding is simple and cost effective
– Just plug in a new Quick Edition phone and it will “introduce” itself
to the other phones
– A few simple set-up commands and you have expanded your
business in minutes
– No expensive equipment necessary
Take advantage of the latest Quick Edition innovations
– Upgrades are a snap
– Use the quick and easy ‘Upgrade Wizard’ from any PC connected
to the Quick Edition phones
© 2007 Avaya Inc. All rights reserved.
Avaya – Proprietary & Confidential. Under NDA
9
Broad set of features
TELEPHONY
• Call
Forward
• Call Hold
• Hold Alerts
• Call Log
• Call Return
• Call Transfer
• Caller Name and ID
• Conference Calling
• Direct Inward Line
• Private Outgoing Line
• Corporate Directory
• Personal Directory
• Do Not Disturb (DND)
• Group Ringing
• Dialing Rules by Group
• Last Number Redial
• Missed Call Indicator
• Multiple Call Appearance
• Mute
• Paging (Internal/External)
• Speed Dialing
• Call Park, Page and Retrieve
• Teleworker
• VLAN Tagging (802.1p)
• Flexible Dial Plan
• Database Back-up & Restore
• Downloadable Music-on-Hold
• Presence/Busy Lamp
• Call Detail Recording
• External Numbers in Corp.
Dir.
AUTO-ATTENDANT
• User Configurable
• Multiple Configurations
• Default language Prompts
• Default Greeting
• Two Custom Greetings
• Caller Menu
• Touchtone Digit Support
• Rotary/Pulse Redirection
• Call Detection
• Blind Transfer
• Transfer by Extension
• Transfer by Name
• Escape to Operator
• One Button Alternate Auto
Attendant
- Night Service Greeting
- Alternate Day Service Greeting
INTERNATIONAL & LANGUAGE
SUPPORT
Languages
• US English
• German
• Italian
• UK English
• Canadian French
• Parisian French
• Castilian Spanish
• Dutch
• Latin American Spanish
VOICEMAIL
Default language Prompts
Personalized Greeting
Remote Message Retrieval
20 Minutes of Storage
Voicemail Backup
Message Waiting Indicator
User-selectable Redirection
Voicemail Monitoring
Voicemail Options:
• Subscriber Login
• Password Change
• Email Notification
Greeting Editor:
• Record
• Play Back
• Save
Message Manager:
• Play
• Delete
• Skip Forward
• Skip Backward
Voicemail to email attachment
SP INTEROPERABILITY
• Dial “+”
• SIP Interop Enhancements
Features
© 2007 Avaya Inc. All rights reserved.
• Authorization Codes
•Country specific tones
•Country specific dial plans
Avaya – Proprietary & Confidential. Under NDA
INTERFACES
Telephone buttons:
• Function Buttons
• Log in to Options
Secure web interface:
• SSL encryption
• Password-protected
• User-specific options
• System-wide options
Hands-free Operation
– EU24 Headset Support
– Multisite Provisioning Tool
-3rd Party Gateway
Interoperability
- Programmable Softkeys
Security
Password Security
• login attempts limited
• Administrable lockout rules
• Administrable password aging
• Administrable password
complexity
Traffic
• P2P Messaging Encryption
• RTP Traffic Encrypted
10
Press articles and reviews
© 2007 Avaya Inc. All rights reserved.
Avaya – Proprietary & Confidential. Under NDA
11
Awards
© 2007 Avaya Inc. All rights reserved.
Avaya – Proprietary & Confidential. Under NDA
12
What the experts are saying…
“If you are looking for lightning-fast setup
and zero maintenance, Avaya Quick
Edition should be at the top of your list.”
“…Avaya Quick Edition is breaking new
ground for what is likely a ground-floor
opportunity … a small IP telephony solution
that is extremely easy to install and manage.”
2006 Frost & Sullivan Growth Strategy
Leadership Award “… a noteworthy
example of strategic innovation”
“…a clear differentiator in the
small business communications market”
© 2007 Avaya Inc. All rights reserved.
Avaya – Proprietary & Confidential. Under NDA
13
AFS leasing offers
Our New
Telecommunication
Pricing is customized for
IP products and includes
Quick Edition. If you’re not
selling Quick Edition, now
is the time to start
leveraging the benefits of
Avaya Financial Services
to do so!
© 2007 Avaya Inc. All rights reserved.
Avaya – Proprietary & Confidential. Under NDA
14
© 2007 Avaya Inc. All rights reserved.
Avaya – Proprietary & Confidential. Under NDA
15