Transcript Provider Outreach and the Community Planning Process

Provider Outreach and
the Community
Planning Process
Southeast Ohio
CARE Consortium
Southeast Ohio CARE Consortium
16 members, 31% HIV+ membership
“Consumer input has diminished over time.”
“…when it is a volunteer collaborative effort,
people traveling great distances want to see
work getting done and members don’t seem
to feel that.”
“People need to feel like they are
accomplishing something.”
Southeast Ohio CARE Consortium (9C)
FULTON
5
WILLIAMS
5
DEFIANCE
5
PAULDING
9A
VAN WERT
9A
MERCER
9A
HENRY
5
PUTNAM
9A
ALLEN
9A
OTTAWA
5
SANDUSKY
5
WOOD
5
HANCOCK
9A
DARKE
4
HARDIN
9A
HAMILTON
3
GREENE
4
WARREN
3
CLERMONT
3
FAYETTE
FAYETTE
9C2
CLINTON
3
HIGHLAND
3
BROWN
3
ADAMS
3
COSHOCTON
9C3
GUERNSEY
9C3
MUSKINGUM
9C3
PERRY
9C1
NOBLE
9C3
SCIOTO
9C2
VINTON
9C1
MEIGS
9C1
JACKSON
9C2
GALLIA
9C2
LAWRENCE
9C2
MAHONIN
G
7
COLUMBIANA
7
JEFFERSON
HARRISON 7
8
BELMONT
9C3
MONROE
9C3
WASHINGTON
9C1
ATHENS
9C1
TRUMBULL
7
CARROLL
8
MORGAN
9C1
HOCKING
9C1
PIKE
9C2
TUSCA RAWAS
8
KNOX
9B
LICKING
2
PORTAG
E
6
STARK
8
HOLMES
8
FAIRFIELD
2
PICKAWAY
2
ROSS
9C2
SUMMIT
6
WAYNE
8
DELAWARE
2
FRANKLIN
2
MADISON
2
ASHLAND
RICH- 9B
LAND
9B
MORROW
9B
CHAMPAIGN
9A
CLARK
4
BUTLER
3
UNION
2
MEDINA
6
ASHTABULA
1
GEAUGA
1
CUYAHOG
A
1
LORAIN
1
HURON
9B
SENECA
9B
MARION
9B
LOGAN
9A
MIAMI
4
MONTGOMERY
4
ERIE
9B
WYANDOT CRAWFORD
9B
9B
AUGLAIZE
9A
SHELBY
9A
PREBLE
4
LAKE
1
LUCAS
5
Southeast Ohio CARE Consortium
• Mission: to ensure that there are adequate
services to meet the needs of people living
with HIV/AIDS.
• No providers = decreased access to care
• RFP goals: recruit Part B providers to the
core service categories
Proactive vs. Reactive
Benefits of provider outreach
• Increased access to providers
• More options for clients concerned about
confidentiality
• Increased consumer involvement in
community planning process
The Challenge…
Ryan White Part B Providers as of 4/7/2006
• Medical: 5
• Dental: 2
• Mental Health: 0
• Diagnostics/Monitoring: 5
• Pharmacies: 5
Total Providers: 12
Provider Outreach Efforts
Education and Recruitment
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Mailings to providers
Part B flyers
Case manager referrals
Provider seminars
Consumer-led provider recruitment
Provider Education
Provider Seminars
Organization Process
• collaboration with AIDS Education and
Training Center (AETC)
• committee
• budget and pharmaceutical support
• agenda topics
• mailing list
Provider seminars: what we’ve
learned…
• Start planning early!
• Construct a BIG mailing list
• www.whitepages.com
• Include a contact person
• Send out registration materials at least
one month in advance
• Pharmaceutical sponsorship
• Offer CEUs
Provider Recruitment
Consumer-led Provider
Recruitment…take 1
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Program structure
Clear expectations
In-depth training
Consistent communication between
recruiters and coordinator
• Local ownership of recruitment process
• Support from ODH
Consumer-led Provider
Recruitment Program
• Vetting recruiters: application and
interview
• Clear expectations: volunteer agreement
• Accurate information: required training and
training updates
Consumer-led Provider
Recruitment Program
• Communication: regular updates to
coordinator
• Professionalism: business cards, supplies
• Provider targets
Training for Consumer Recruiters
• Program Basics
 Part B Program Intro
 Provider Obligations
• Provider Recruitment
 Selling the Program
 Common questions
 Process
• Being a Provider Recruiter Volunteer
Results
• FY 16 (2006-2007):
• 1 lab provider
• 2 mental health providers
• FY 17 (2007-2008):
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3 dentists, 1 dental clinic
2 mental health care providers
1 medical clinic
1 doctor
Results
• Increased consumer involvement:
• 19 total members, 9 HIV+ members = 47%
representation
• Recruitment process is “a task, a goal, a
reason to be involved”
• “Help[s] people feel needed and give[s] them
a sense of accomplishment”
• Feeling of being “involved on some level in
the control of services”
Remaining Challenges
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Number of recruiters
Lack of resources
Provider resistance
Complexity and volume of information
Reliance on recruiters
Cost of travel
Please join us!
Southeast Ohio CARE Consortium
meetings
1st Wednesday of every month,
1:00 PM at O’Bleness Memorial
Hospital in Athens
Southeast Ohio CARE Consortium
P.O. Box 222
Athens, Ohio 45701
740-274-0592
Anna Jagelewski:
[email protected]
Ray Ryan and Mike Bigger:
[email protected]
Mark VanZanten:
[email protected]