Transcript Document

Information Technology
IT Briefing
February 2007
Information Technology
IT Briefing February 15, 2007
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Remedy Update
GroupWise & Exchange
Oracle DST Update
Meeting Maker
Web Hosting
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Karen Jenkins
Karen Jenkins
Mark Parten
Marcus Grier
Lee Clontz
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Information Technology
Daylight Savings Time (DST)
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MS 2000 systems require a patch
MS Patch is $4,000 (site license)
Healthcare has developed a patch internally
We are obtaining a copy
Will test and post on TechTools
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Information Technology
Remedy &
GroupWise/Exchange
Karen Jenkins
Information Technology
Remedy Update
 Initial Demonstrations & Training
 Today @ 2:00pm, NDB, 4th Floor Auditorium
 Friday @ 10:00am, B-School, W100
 User access to dev 2/19 – 2/23
 PLEASE provide written input and feedback to:
[email protected] by 2/23
 Any additional training / documentation needs
 Specific input to company based categorizations and
templates (using an Excel Spreadsheet)
 Tentative go-live 3/5/07
 help.emory.edu
 Existing ticket migration
 Governance portal
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Information Technology
GroupWise to Exchange and so on …
 Moving fast!!
 Consultants arrived 1/22
 Condensed discovery period
 Key Decisions
 Avaya Modular Messaging
 Third Resource Forrest for Exchange (with trust to HC
and Emoryunivad domains)
 Utilize TBD archiving solution
 Migration to start mid May through ~end of June
 In Progress
 Finalized design components (Exchange, AD, Network,
Storage, Backup)
 Communications planning – will use IT Website
 Finalized policy statements (quotas, archiving, etc.)
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Information Technology
GroupWise Users w/ Eagle
 Working to identify this list
 Once defined possible approaches:
 Have users migrate Eagle mail to GroupWise NOW
 Migrate GroupWise accounts with the bulk population –
scheduling toward the end
 Migrate GroupWise and Eagle accounts after the “bulk”
migration is complete
 Looking for alternative to minimize impact to user
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Information Technology
Questions
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Information Technology
Oracle DST
Mark Parten
Information Technology
Meeting Maker
Update
Marcus Grier
Information Technology
Meeting Maker Update
• Started looking at Upgrading around the
beginning of November 2006
• Weighted Options
– For Users: They would have learn a new client
interface, which would probably change again with
more and more people migrating to the new
Exchange Email and Calendaring Solution
– For Local Support: Pain of dealing with application
installations and users support
– For Administrators: Less resources to deal with
current projects
Information Technology
Meeting Maker Update
 Potentially Moving Away From Meeting
Maker
 Many departments have stressed interest for
moving users off of MM
 Resources in Exchange 2007
 AAIT & NETCOM
 Currently piloting room resources and booking
meetings in Exchange 2007
Information Technology
Meeting Maker Update
• Solution for DST (Daylight Saving Time) with
Meeting Maker 7.5.3
– Upgrade to 8.6 unnecessary if majority of users or
machines are located in the same Time Zone (Ex. All
user are on Eastern Time Zone) and not booking
meetings across multiple Time Zones
– Meeting Maker Client & Server applications are both
totally dependent on System OS Date & Time
• Windows DST patches must be applied on all PCs
• MAC Updates ?
Information Technology
Meeting Maker Update
 KNOWLEDGE BASE ARTICLE #3341
 TOPIC: Changing the Date Display for
Meeting Maker
 The Meeting Maker Calendar displays the
date and time according to how your
computer is configured to display the date
and time.
Information Technology
Meeting Maker Update
To change the Date format display for Windows:
1. Open Control Panel on your computer (for example, Start >
Control Panel)
2. Select Regional Settings
3. Select the Advanced tab, or select the Regional Options tab and
then select the Customize button.
4. Select DATE
5. Select the correct date format, such as DD/MM/YYYY
6. Click OK to save the changes
7. Restart Meeting Maker Calendar
Information Technology
Meeting Maker Update
 To change the Date format display for Mac OS X:
1. Open System Preferences
2. Select International
3. Select the Formats tab
4. Configure your Region, Date, and Time formats
5. Exit System Preferences
Information Technology
Meeting Maker Update
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Is your Mac ready for Daylight Savings time?
Office 2004 and OS 10.4
Office X and Pre-Tiger OS
Test for Update
History on Change
Daylight savings comes 3 weeks early this year on March 11th 2007 (US).
Europe daylight savings comes into effect on Sunday, 25th March. The
following updates need to be applied for the OS and Entourage.
Office 11.3.3 (or newer)
Apple Updates 10.4.5 and 10.4.6 (or newer)
 About the Mac OS X 10.4.5 Update: Updated the rules for time zones
and Daylight Savings Time to conform to changes in the law for the
United States, Australia, and other locations, for 2006 and later.
 About the Mac OS X 10.4.6 Update: Makes Mac OS X aware of United
States Daylight Savings Time (DST) changes enacted by the Energy
Policy Act of 2005.
 http://www.entourage.mvps.org/articles/daylight.html
Information Technology
Web Hosting
Lee Clontz
Information Technology
What’s Changing?
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Service Structure
WebDAV changing to SFTP
MySQL support
PHP version change
Java support planned
Path changes
Information Technology
Benefits
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Broader range of service offerings
Bring technology offerings up-to-date
Increased stability
Better site isolation
External vs Internal
 Using new location … secure.web
Information Technology
Tiers of Service
 Standard
 Advanced
 Enterprise
Information Technology
Tiers of Service
 Standard
 Suitable for most sites
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Basic support for scripting languages
Supported by common tools
500MB
Free
Information Technology
Tiers of Service
 Advanced
 For dynamic sites
 Database connectivity
 Oracle (existing self-service and departmental
services), MySQL
 Broader language support
 ColdFusion 7, Perl, Python, PHP 5, Java
 Dev server with SSH access
 1GB
 $180/yr
Information Technology
Tiers of Service
 Enterprise
 For sites requiring highest level of availability
 Database connectivity
 Oracle (existing webp service), MySQL
 Broader language support
 ColdFusion 7, Perl, Python, PHP 5, Java
 CVS access to production only
 2GB
 $450/yr
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Information Technology
WebDAV -> SFTP
 Paths will change
 Same clients will be supported
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SouthRiver WebDrive
Dreamweaver
Contribute
Tectia
 Improved Web interface
Information Technology
MySQL Scope
 MySQL will be supported for vendor
applications
 New development will be supported only on
Oracle
 No development in MySQL – for applications
only
Information Technology
PHP Version 4 to 5
 Important to test scripts, as some changes
which can impact older apps
Information Technology
Java Support
 Using JBOSS application server
 Will be enabled as requested
 Availability planned for June
Information Technology
The Migration: Us
 TechTalks to discuss migration plan and
training on new tools
 We’ll move content to new server
 We’ll try to identify hard-coded paths that
need to change
 We’ll provide tool to generate
Dreamweaver site file
Information Technology
The Migration: You
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Attend TechTalk
Ask questions
Test the service
Test your sites
Information Technology
Timeline
 Hardware receipt is delayed, expected
arrival to the web team mid-March
 Late March: Server Testing Begins
 May: Content Migration and Testing
 June: Service is live
Information Technology
Feedback & Communication
 WebTalk
 [email protected]
 TechTalks
Information Technology
Questions
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