Transcript File
AGENDA Administrative Paper due Tuesday – Read instructions! Class Newspaper Assignments Read the case (5-10min) How to Write a Case Study TRIVIA 1 W on a U 1 Wheel on a Unicycle TRIVIA 12 S of the Z 12 Signs of the Zodiac TRIVIA 7 W of the W 7 Wonders of the World HOW TO WRITE A CASE STUDY CASE STUDY It’s a different style of learning! Need to keep an open mind…think outside the box Brings business problems to reality – not remembering definitions Most college/university uses cases (some more than others e.g. Ivey) DISCLAIMER Lesson I’m teaching today is what I AM looking for! Each professor will have their own style on how to write a proper case Each subject (e.g. finance, marketing) will have a different style to write the case STEP 1: PROBLEM IDENTIFICATION Identify the who the decision maker is Identify the problem. LENGTH = Few sentences! Don’t give me paragraph long answers. CASE TODAY…. Decision Maker In this case, the decision maker is Rohit Narang. He is a computer programmer who has just recently joined Apex Computers. Problem Statement Rohit joined Apex with expectations of a thriving and encouraging environment. He learns quickly that his team is unmotivated, and his boss plays a dictator role. Rohit needs to decide what to do in the short term and long term to keep himself and his teammates happy STEP 2: SITUATION ANALYSIS Provide the Analysis of the Situation Communication Process Efficient Effective Barriers to effective communication? Conflict Good…Bad? Cause of Conflict Motivation Why aren’t employees motivated? (Maslow, ERG Theory) LENGTH = 1.5 PAGES CASE TODAY… Analysis Communication Process Lots of emails Barely any communication between boss employees Top – Down approach Conflict Dysfunctional conflict…rooted in managerial style Possible unresolved conflict in past (ie. Suresh Comments) Role Ambiguities…no direction from boss Motivation Expectancy Theory – M= ExIxV…Employees do not expect to good performance = good reward. What is the reward? Do people value it? Apparently Rohit is getting paid amazing! Maslow – Employees don’t have Self- Esteem, Self Actualization STEP 3: RECOMMENDATION/ACTION PLAN Short Term Recommendation What the decision maker do in the short term to put a band-aid on this problem? Time Frame – Next day to end of month Long Term Recommendation What do we do for the upcoming months? Can there be a change in compensation How do we sustain this? Conflict Mgmt Styles Improving Communication Doesn’t have to be from the text book! Be creative!!!! Length – 1 page IMPORTANT NOTE: I WANT DETAILED ACTION PLANS EXAMPLE OF BAD ACTION PLAN Bad Plan… I plan to improve communication…. I plan to listen better… I plan to be a better employee HOW?! CASE TODAY…. Short Term Plan Speak to Co – Workers tomorrow, and find root cause of problem Set up another meeting with Aparana for this week – Conflict Mgt Style (Collaborator…Compromiser) Long Term Plan Improve Communication – Use less email between team members and boss Do your own solution! See what happens? QUIT