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Financial Services User Group
Lloyds of London
12th February 2015
Agenda
12:00 – Lunch, networking and tours
14:00 – Welcome & Phoenix Update – Mike Osborne
14:30 – Managing the Press in a Crisis - Duncan Hart
15:30 – Refreshment break
15:50 – FCA Cyber Threat Update – Simon Onyons
16:20 – Q & A/User Group Forum
16:50 – Summary
17:00 – Close & Drinks
Phoenix Group Update
• New CEO joined in April 2014 – Steve Vaughan
• 3 Year Strategy for the Group
• The focus for Year 1 will be stability, efficiency and
quality.
• The focus for Year 2 will be account management.
• The focus for Year 3 will be integrated services.
• Key Metrics are Service Quality, Customer Support,
Profitability, Cash, Sales & Service Integration.
“Our overarching mission, therefore is:
To become an essential ingredient in our customers’ success by
providing scalable, resilient, forward looking IT managed services.”
Implementing the Phoenix Strategy in BC
• The BC Business is stable, efficient and profitable
• We are integrating services to provide greater resilience
• We have a number of new investments planned
• Service delivery and customer satisfaction are strong,
Account Management can and will be improved.
Assured BC Business Performance
•
•
•
•
Turnover
£50,443,000
Profitability
£10,486,000
Shareholder Funds £27,784,000
Solid Credit Rating:-
FYE14 Results are post
inter-company redistribution
of certain BC contracts.
Integrating BC within Phoenix Services
Workarea
Recovery Site, IT
& Data Backup
Design & BC
Planning + Testing
Resilient
Systems
On/Off
Premise
Resilience
Resilient
& Secure Core
Infrastructure
Flexible/Dynamic
Voice & Data
Comms & Security
Pro-Active &
RTO Aligned
Support
24/7/365
Monitoring & Alerts
& Response
Ongoing Investments in BC
• Ongoing ‘Run Rate’ Investments
• Additional IT DR Server/Storage
• WAR Site Upgrades/Enhancements
• Network Upgrades (1Gb-10Gb)
• Cloud Backup Storage
• Reviewing options/return for additional WAR seats
• Additional Regional Datacentre Capacity
• Shadow-Planner Software Development
• Cloud Backup, DRaaS & Archive as a Service
Enhancing BC Account Management
• Introduction of additional Internal Account Manager(s)
• More accessible point of contact
• Based at Operational HQ in Aston
• Pick-Up on Simple Queries
• Contract Moves/Adds Changes
• Reduced number of Accounts per field A/M
• Local Service/Centre Manager Contact
• Manager/Exec-Level Relationships
• Annual Service, Strategy & Market-Trend reviews
What’s Driving the Phoenix BC Strategy?
Organisational
Resilience
Business Continuity
Planning & Incident
Response Expertise
Data Backup and IT
Resilience + Workarea
Recovery
Traditional Disaster
Recovery
So: BC Planning PLUS Continuity Solutions
From Provider
Reactive to Trusted
Proactive
Partner
Services
Enhanced BCP Consulting Services
• Using BCM Assurance Tag-Line
• BIA
• BCP
• Test Observation & Audit
• Gap Analysis (inc. ITRS)
• One-Off Consultancy Projects
• Managed BCM Services
• Shadow-Planner Software
• Holiday/Sickness/Project Cover
www.phoenix.co.uk/bcm-assurance/
Packaged Technology Solutions & DRaaS
• Using Recovery Smarter Tag-Line
• Technology based solutions
• Faster RTO
• Faster RPO
• Flexibility & Responsiveness
• Cloud Backup & Recovery
• Virtual Server Recovery Solutions
• Virtual Office Recovery Solutions
• Archive & Storage as a Service
www.phoenix.co.uk/recoversmarter/
Fastest Growing Service: Cloud & DRaaS
Protected Data Trend
Highlights
•
Over 2.5 Million backup activities performed.
•
Circa 5,000 backup activities per day.
•
Circa 135,000 backup activities per month.
•
Over 1 Petabyte of customer data protected.
•
Over 1.1 Billion customer files protected.
•
Over 210 Terabytes of stored customer data.
•
Circa 3,500 installations Worldwide
•
•
Beijing, Chennai, Mumbai, New York,
Singapore, Tokyo.
Circa 60% CAGR Year on Year.
BC Customer & Perceived Market Trends
• Workarea Trends
• Good Regional Uptake
• Mixed in large Financial Firms
• FCA having impact on SME’s
• IBM closing centres, HP not investing
• Home working coming – and going
• IT Trends
• ‘Bare Metal Recovery’ fading fast
• Need better RTO/RPO
• Too much data to recover
• Virtualization & DRaaS rampant – buyer beware!
• BCP Trends
• Too much to do – too little resource
• Difficult to keep/motivate/interest BCP professionals
Keeping you More Informed
Includes: Business Continuity Awareness Week - Defining DRaaS - Downloads - Webinar - & More...
Recover Smarter Magazine February 2015
• Revised/refreshed Website
• Introduction of eNewsletter
• Technology Updates
• Expert Views & Advice
• White Papers
DOWNLOAD:
your Essential Guide to
DRaaS CLICK HERE
Dear Firstname,
Business continuity and disaster recovery are important issues but often,
they remain on the IT department's to do list and are frequently
bumped for projects that make improvements on production systems for
more immediate business requirements. But solutions have changed at a
phenomenal rate in recent years and now you can recover quicker, with
more automation and at a lower cost than ever before.
This magazine is designed in bite-sized chunks that will keep you
updated with all the latest tech and know -how, that are easy for you to
digest and will provide useful resources and information that will reap
immediate benefits and help you to address your BC and DR needs.
WEBINAR:
Get top tips for DR
rehearsals from Phoenix
experts:
Proving the plan Vs
risking the recove ry
REGIST ER HERE!
Presenters:
Business Co
Awareness
Get involved!
2015 16-21
Your data is
move!
Why is this a pr
We want to be a useful source of trusted advice and trends so hope you
find it interesting and useful - why not reply to suggest topics of interest
for the next issue?
And what can b
Cloud Backup &
for Mobile De
Meanwhile, don't forget that our dedicated Recover Smarter website has
a wealth of information and resources around Cloud Data Protection, the
latest IT Recovery solutions and DR as a Service.
How do YOU
Disaster Reco
a Service (DR
• Launch of Advisory Blogs
Phoenix define
6 w ays to see
DRaaS is the r
Don't just listen to
advice is out
BCM Assur
Help with any s
your Business C
Management is
check out
BCM Assur
microsite
• Regional events
You can also Follow Recover Smarter on linkedin!
• User Groups & Vertical Focus Groups
• You tube Channel, Twitter & Linked-In
REGISTER HERE!
Best wishes,
Mike Osborne & the Phoenix team
NEXT EDITION in APRIL: includes Archive as a Service - case studies - people recovery &
Visit us at
www.phoenix.co.uk
Call us at
0844 863 3000
Follow us
Email us
[email protected]
About Phoenix
Phoenix is a leading provider of managed IT services including hosting, Cloud, managed desktop, network infrastructure and bu siness continuity in the UK. The company has been del
services to businesses and strategic partners since 1979, as a complete end-to-end services provider. Fully listed on the London Stock Exchange, with a turnover of approximately £26
employs around 2,300 people, more than 1,300 of whom are technology specialists.
If you no longer want to receive informative messages from Phoenix then please click here.
Phoenix is the trading name of: Phoenix IT Services Limited (Registered in England No: 1466217); Phoenix IT Continu ity Consulting Limited (Registered in England No: 7106472); Pho
In Summary
• The BC market is in Transition
• Technology solutions
• Service Providers
• Regulation & Enforcement
• Expectations
• Phoenix is evolving to meet demands
• We are financially stable & investing in futures
• We know there are areas for improvement
• You can help us on our journey by giving feedback