Transcript TEEN HEALTH COURSE 2

Chapter 7
Resolving Conflicts
and Preventing
Violence
Lesson 2
Conflict-Resolution Skills
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 negotiation
The process of talking directly to the other
person to resolve a conflict
 compromise
When both sides agree to give up something to
reach a solution that will satisfy everyone
 collaborate
Work together
 mediation
Resolving conflicts by using another person or
persons to help reach a solution that is acceptable
to both sides
 neutrality
A promise not to take sides
In this lesson, you will be able to
 list the steps in negotiation and mediation.
 demonstrate conflict-resolution skills.
 identify how conflict can lead to violence.
Identifying Cause and Effect
As you read this lesson, list four behaviors that might indicate
conflict is building toward violence.
Conflict-Resolution Strategies
It’s better to work out a solution in which
everyone wins.
This is known as a win-win solution.
Negotiation
Negotiation may involve compromise and a
willingness to collaborate.
negotiation The process of talking directly to the other person to
resolve a conflict
compromise When both sides in a conflict agree to give up
something to reach a solution that will satisfy everyone
collaborate Work together
Negotiation
T
Take a time-out before you start to negotiate.
A
Allow each person to tell his or her side of the story.
L
Let each person ask questions of the other.
K
Keep brainstorming to find a solution for both parties.
Mediation
When a conflict is being solved through mediation,
the mediator must have neutrality.
mediation Resolving conflicts by using another person or persons to
help reach a solution that is acceptable to both sides
neutrality A promise not to take sides
Mediation
In peer mediation programs, student mediators help
other students solve their conflicts.
Mediation
The mediator determines that both sides agree to mediation.
The mediator goes over the rules.
The mediator restates what each person has said to make sure it is correct.
The mediator tries to identify what the conflict is and asks each person if he or she agrees.
The mediator looks for things that both people want.
The mediator asks each side to offer possible solutions.
When an agreement is reached, the students in conflict sign a document.
When Conflicts Get Out of Hand
Sometimes, teens in a conflict get angry and don’t
understand how to manage their emotions.
By noticing the warning signs that a conflict is getting
out of hand, you may be able to stop the conflict
from escalating into violence.
Lesson 2 Review
What I Learned
Explain What is a win-win situation?
Lesson 2 Review
What I Learned
Describe What are the steps in the process of
conflict-resolution through negotiation?
Lesson 2 Review
What I Learned
Vocabulary Define mediation.
Lesson 2 Review
What I Learned
Describe Name four warning signs that conflict might
be building toward violence.
Lesson 2 Review
Thinking Critically
Analyze What are some positive communication
strategies for resolving conflict among teens at school?
Lesson 2 Review
Thinking Critically
Synthesize What might be the benefit of using a
peer mediator rather than an adult mediator?
End of
Chapter 7
Resolving Conflicts
and Preventing
Violence
Lesson 2
Conflict-Resolution Skills
Click for:
>> Main Menu
>> Chapter 7 Assessment