Transcript staff.washington.edu

Cloud Seeding
Progress and Lessons
Terry Gray, PhD
Associate VP, Technology Strategy
UW Technology
UTAC
30 October 2009
Premises
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Cloud computing is a big deal
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UW should encourage use of cloud services,
consistent with compliance obligations
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Compliance risk is reduced via partner contracts
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A dual-vendor strategy is appropriate for UW
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Including faculty, staff and students
maximizes collaboration potential
Progress
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MS and Google pilots successfully completed
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Contracts done (both vendors, covering fac/staff)
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Campus launch for students & alums (9/28/09)
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CSE launch for students, faculty, staff
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Planning for 2010 phase-out of student UA svcs
(Per STF Committee funding decision)
Lessons
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Free services are not free
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Collaboration Barriers
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Multiple account madness
Interoperability
Pushback
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Moving targets, startup problems, service culture
Cloud Conundrum: Integration adds value & cost
Students: “Where's the beef?” (vs. existing options)
Faculty: privacy, security, data ownership/mining
Help desk load: OK so far (no forced migrations yet)
Challenges
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Institution Concerns
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Operational risk
Financial risk
Compliance risk
Individual Concerns
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Service maturity
Privacy
Interoperability
Interoperability
example: the calendaring problem
Outlook/
Exchange
User
IT
Staff
Google
Calendar
User
http://www.loc.gov/exhibits/bobhope/images/vcvg20.jpg
Preliminary Results
28 Sep – 26 Oct
OL = Microsoft Outlook Live
GA = Google Apps for Edu
Accounts
OL
GA
Students
1,800
3,400
5,200
Alumni
1,800
0
1,800
Total
3,600
3,400
7,000
← Alumni OL pilot launch Spring 2009
Email
OL + GA
EXTERNAL
DESKMAIL
TOTAL
Students
2,500
25,000
22,000
50,000
OL=700, GA = 1,800
Preliminary Costs
(all staff time)
May-Sep Project Cost
(Funded by deferring other projects)
– Outlook Live:
$ 200K
– Google Apps:
$ 50K
– Generic:
$ 75K
(UW Tech direct labor costs only; Does not include CSE or any other units)
2010 Plans
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Cloud Service Enhancement
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On-Premise Service Retirement
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Faculty / Staff launch
SSO for Outlook Live
Group management features
Improved calendar interoperability
Refine acceptable use policies
Student UA services (at least email)
Central Exchange/Sharepoint services
moving to Microsoft BPOS (dedicated, for fee)
Progress gated by svc maturity & support cost
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Migration concern (no $ incentives to move)
Often cheaper to leave existing servers running
Questions?