Transcript Tinian Air Charter Services, Inc.

STAR MARIANAS AIR, INC.
APPROVED TRAINING MANUAL’S
LESSON PLANS
AND
COURSEWARE
Initial New Hire – Flight Crew
Part I – Basic Indoctrination
Section 1 – Operator Specific Module
A. Duties and Responsibilities
Before We Start

Complete Class Roster

Cell Phones OFF

Class programmed duration 30 Minutes
Basic Indoctrination
Training:
OBJECTIVES:
The student shall
understand the airline’s policies,
procedures, and means of
compliance with the regulations
while engaged in the business of
air transportation.
COMPLETION
STANDARDS:
The student will through class participation
and discussion acquire sufficient knowledge
of the information presented to complete an
examination with at least 80% of the answers
correct.
EXAMINATION:
Oral Quiz; Written examination not required
PROJECTED
DURATION:
30 Minutes
PRESENTATION
METHOD:
Lecture and guided discussion
Section 1 - Operator
Specific
A. Duties and
Responsibilities
Training Materials/Learning
Outcomes

Current copy of the Employee Handbook
Basic Indoctrination
Training:
Section 1 - Operator
Specific
A. Duties and
Responsibilities
Order 8900
Reference
 3-1144. OPERATOR-SPECIFIC TRAINING
MODULES. The subject area of a basic
indoctrination training curriculum segment referred
to as “operator-specific” includes training modules
that pertain to the operator’s methods of
compliance with the regulations and safe operating
practices. Examples of recommended training
modules for the operator-specific subject area
follow:
A. Duties and Responsibilities.

Company history, organization, and management structure

Operational concepts, policies, and kind of operation

Company forms, records, and administrative procedures

Employee standards and rules of conduct

Employee compensation, benefits, and contracts

Authority and responsibilities of duty position

Company-required equipment

Company manual organization, revisions, and employee
responsibilities concerning manuals
1)
Company history, organization and
management structure.
Basic Indoctrination
Training:
2)
Operational concepts, policies and kind of
operation.
Section 1 - Operator
Specific
3)
Company forms, records, and administrative
procedures.
A. Duties and
Responsibilities
4)
Employee standards and rules of conduct.
5)
Employee compensation, benefits, and contracts.
6)
Authority and responsibilities of duty position.
7)
Company required equipment.
8)
Company manual organization, revisions, and
employee responsibilities concerning manuals.
1) Company History, Organization and
Management Structure
Basic Indoctrination
Training:
Section 1 - Operator
Specific
A. Duties and
Responsibilities
Employee Handbook Chapter 1

History of Star Marianas Air

Business Location

SMA’s Goal

List of management & background
History of Star Marianas Air
Basic Indoctrination
Training:
Section 1 - Operator
Specific

Star Marianas Air, Inc was originally incorporated
under the laws of the Commonwealth of the
Northern Mariana Islands as Star Aviation Air, Inc. in
August 8, 2007.

On 05/12/2008 Mr. Robert F. Christian and Mr.
Alfred Yue acquired the stock and changed the
company’s name to Star Marianas Air, Inc. Mr.
Christian held 75% of the stock and Mr. Yue held
25%; both are US citizens.

SMA amended its articles and renamed the
Corporation, Star Marianas Air, Inc. “STAR” is an
acronym formed by using the first letters of the
Islands in the Northern Mariana Islands beginning
with the Island of Saipan (S) in the north and then
south including Tinian (T), Aguijan (A) and Rota
(R).
A. Duties and
Responsibilities
1) Company History,
Organization and
Management Structure
Chapter 1-Company
Background
History of Star Marianas Air – cont’d
Basic Indoctrination
Training:
Section 1 - Operator
Specific

On August 8, 2008, the Federal Aviation
Administration accepted the Company’s application
to become an Air Carrier and issued the preliminary
Certificate Number 1SMA230P.

On April 1, 2009, the Company received its
Certificate 1SMA230M and Operations
Specifications allowing operations to begin as an
on-demand service provider, using three (3) singleengine Piper PA32-300 aircraft, for day and/or night,
passenger and/or cargo operations, under visual
flight rules between the Islands of the Northern
Marianas and Guam.

Next --
A. Duties and
Responsibilities
1) Company History,
Organization and
Management Structure
Chapter 1-Company
Background
History of Star Marianas Air – cont’d
Basic Indoctrination
Training:

Initially, flights were primarily being chartered by the
Tinian Dynasty Hotel and Casino (TDHC) to
accommodate its staff and some of its customers.
The flights chartered by the TDHC were used
primarily as a supplement to their existing
agreements with a ferry boat service which provided
the majority of their customer transfers between
Saipan and Tinian.

In February 2010 Robert Christian sold 50% of the
Company’s shares to Shaun Christian and 25% of
the shares to Paz Christian. Shaun took over as the
President and Chief Operating Officer and Robert
continues to act as the Director of Flight Operations
and Chairman of the Board of Directors.

Next --
Section 1 - Operator
Specific
A. Duties and
Responsibilities
1) Company History,
Organization and
Management Structure
Chapter 1-Company
Background
History of Star Marianas Air – cont’d
Basic Indoctrination
Training:
Section 1 - Operator
Specific
A. Duties and
Responsibilities
1) Company History,
Organization and
Management Structure
Chapter 1-Company
Background
 In March of 2010 Tinian Dynasty Hotel and Casino
ceased operations of it passenger ferry boat service
between Saipan and Tinian and has relied on Star
Marianas Air to transport its customers between the
islands
 In April 2010, demand sharply increased as a result
of the suspension of passenger ferry boat service
and an increase in passengers visiting the TDHC
facility.
 On April 1, 2012 Paz Christian became the President
of Star Marianas Air, Inc. and Shaun Christian took
over as the Executive Vice President. Robert
Christian continues as the Chairman of the Board of
Directors.
Business Location
Basic Indoctrination
Training:
Section 1 - Operator
Specific
A. Duties and
Responsibilities
1) Company History,
Organization and
Management Structure

SMA has the following places of business:
 The corporate headquarters is located at:
Hangar One, West Tinian International Airport
Tinian MP 96952
 Mailing address for Tinian:
PO Box 520461
Tinian MP 96952
 Mailing address for Saipan
PO Box 504820
Saipan MP 96950
Business Location – cont’d
Basic Indoctrination
Training:

SMA has the following places of business:
 There are check-in counters at three locations;
Section 1 - Operator
Specific
(1) the main terminal in Tinian,
A. Duties and
Responsibilities
(3) the Rota International Airport
1) Company History,
Organization and
Management Structure
(2) the Commuter Terminal in Saipan, and
Star Marianas Air’s Goal
Basic Indoctrination
Training:

Star Marianas Air, Inc. is a certificated air carrier.
You were employed to perform functions that may
include: piloting the airline’s aircraft, providing
customer services, performing aircraft maintenance,
or performing accounting functions or other support
functions.

SMA has as its primary goal the provision of
“RESPONSIBLE” air transportation between Tinian
and Saipan. We are at all times fully committed to
everyone’s safety.

You have been invited to join our company because
we believe you can make a valuable contribution to
the attainment of our goals. You are choosing to
work with us because you feel the benefits,
compensation and working condition package we
offer is a fair exchange for your services.

Next --
Section 1 - Operator
Specific
A. Duties and
Responsibilities
1) Company History,
Organization and
Management Structure
Star Marianas Air’s Goal – cont’d
Basic Indoctrination
Training:
Section 1 - Operator
Specific
A. Duties and
Responsibilities
1) Company History,
Organization and
Management Structure

Therefore, please read, ask questions, and make
sure you understand the information contained
within the SMA Employee Handbook before signing
the Employee Handbook Acknowledgment.
Organizational Chart
Basic Indoctrination
Training:
President
Executive Vice
President
Section 1 - Operator
Specific
A. Duties and
Responsibilities
1) Company History,
Organization and
Management Structure
Chief Operating
Officer
HR Specialists
Director of
Operations
Chief Pilot
PIC
Instructors
Check Airman
Director of
Maintenance
Aircraft
Mechanics
Parts
Procurement
Specialists
Chief Financial
Officer
Accounting
Associates
Director of
Customer
Service
Lead Customer
Service
Representatives
Customer
Service
Representatives
List of Management & Background
Basic Indoctrination
Training:
 Robert F. Christian – Chairman of the Board/ Director
of Operations
Section 1 - Operator
Specific
 Shaun Christian– President
A. Duties and
Responsibilities
1) Company History,
Organization and
Management Structure
 Paz L. Christian– Executive Vice President/ Chief
Financial Officer
 James E. Bell – Chief Pilot
 Jamey Anderson – Assistant Chief Pilot
 Manuel Gabor – Director of Maintenance
 Alma Canlas – Admin. Manager
 Rowena Advincula – Accounting Manager
 Reno Celis – Director of Customer Service
 Donna Cabrera/ Randy Advincula – Dispatch
Managers
Pacific Island
Aviation, Inc
1988 – 2006
Saipan
Tinian
Rota
Guam
Tbilisi, Georgia
Caucasus Airlines
Baku, Azerbaijan
Yerevan, Armenia
Sochi, Russia
Mineral Vody, Russia
D’neproprotrosk ,
Ukraine
Batumi, Georgia
Iraq – 2005
through 2007
Sulaimaniyah
International
Airport
Bangalore, India
2006
Falcon Jet
University of North
Dakota and BVU
1st undergraduate degree
program with an aviation
component
2007 - 2008
Nigeria 2007
Albarka Air
Flight Attendants?
Maintenance staff?
Pilots?
Basic Indoctrination
Training:
2) Operational Concepts, Policies and Kind of
Operation

Safety Policy
Section 1 - Operator
Specific
 Business Ethics policy and code of conduct

Drug and alcohol policy
A. Duties and
Responsibilities

Equal Opportunity employer

Harassment in the work place policy

Anti bribery and anti-boycott policies and
procedures

The Family and Medical Leave Act policy

Computer Use Policy

Occupational Health and Safety Administration
(OSHA)
Policy Statements
Safety Statement
Basic Indoctrination
Training:

Safety is the first priority in all our activities. We
are committed to implementing, developing and
improving strategies, management systems and
processes to ensure that all our aviation activities
uphold the highest level of safety performance and
meet national and international standards.

Our commitment is to:
Section 1 - Operator
Specific
A. Duties and
Responsibilities
2) Operational
Concepts, Policies and
Kind of Operation
 Develop and embed a safety culture in all our aviation
activities that recognizes the importance and value of
effective aviation safety management and
acknowledges at all times that safety is paramount;
 Clearly define for all staff their accountabilities and
responsibilities for the development and delivery of
aviation safety strategy and performance;
 Minimize the risks associated with aircraft operations to
a point that is as low as reasonably
practicable/achievable;
Safety Statement – cont’d
Basic Indoctrination
Training:
Section 1 - Operator
Specific
A. Duties and
Responsibilities
2) Operational
Concepts, Policies and
Kind of Operation

Our commitment is to: (cont’d)
 Ensure that externally supplied systems and services
that impact upon the safety of our operations meet
appropriate safety standards;
 Actively develop and improve our safety processes to
conform to world-class standards;
 Comply with and, wherever possible, exceed legislative
and regulatory requirements and standards;
 Ensure that all staff are provided with adequate and
appropriate aviation safety information and training, are
competent in safety matters and are only allocated
tasks commensurate with their skills;
 Ensure that sufficient skilled and trained resources are
available to implement safety strategy and policy;
 Establish and measure our safety performance against
realistic objectives and/or targets;
Safety Statement – cont’d
Basic Indoctrination
Training:
Section 1 - Operator
Specific
A. Duties and
Responsibilities
2) Operational
Concepts, Policies and
Kind of Operation

Our commitment is to: (cont’d)
 Achieve the highest levels of safety standards and
performance in all our aviation activities;
 Continually improve our safety performance;
 Conduct safety and management reviews and ensure
that relevant action is taken; and
 Ensure that the application of effective aviation safety
management systems is integral to all our aviation
activities, with the objective of achieving the highest
levels of safety standards and performance.
Business Ethics Policy & Code of Conduct
Basic Indoctrination
Training:
Section 1 - Operator
Specific
A. Duties and
Responsibilities
2) Operational
Concepts, Policies and
Kind of Operation

General
 SMA is committed to conducting its business with
honesty and integrity and applying the highest
standard of ethics in all dealings with employees,
customers, suppliers and the community. SMA will
strictly comply with all applicable legislation, regulations
and rules relating to the organizations and locations in
which it carries out business.
 All employees are required to comply with the Business
Ethics Policy and Code of Conduct and any applicable
policies, procedures and legislation. Breaching the
requirements set out in these documents may result in
disciplinary action, up to and including dismissal. The
Policy also applies to contractors, consultants and
secondees while they are engaged by SMA.
 Next --
Business Ethics Policy & Code of Conduct – cont’d
Basic Indoctrination
Training:
Section 1 - Operator
Specific
A. Duties and
Responsibilities
2) Operational
Concepts, Policies and
Kind of Operation

General – cont’d
 Employees are encouraged to actively participate in
applying this policy within the workplace and to raise
any issues or concerns in relation to compliance with
the Policy or related legislation. All issues raised will be
treated seriously and confidentiality will be maintained
where legally possible.
Business Ethics Policy & Code of Conduct – cont’d
Basic Indoctrination
Training:
Section 1 - Operator
Specific

Values
 Star Marianas Air, Inc.’s principles and standards set
out in the Code of Business Ethics are based on the
following values:
A. Duties and
Responsibilities
Honesty
To be honest and truthful in all of
our dealings with one another and
our customers, communities,
suppliers and shareholders.
2) Operational
Concepts, Policies and
Kind of Operation
Integrity
To say what we mean and deliver
what we promise.
Respect
To treat one another with dignity
and fairness.
Trust
Responsibility
To build confidence through open
communication and teamwork.
To raise any concerns in the
workplace, including any violations
of policies, rules, regulation and
procedures.
Business Ethics Policy & Code of Conduct – cont’d
Basic Indoctrination
Training:
Section 1 - Operator
Specific
A. Duties and
Responsibilities
2) Operational
Concepts, Policies and
Kind of Operation

Principles and Standards
The Code of Business Ethics sets out the principles and
standards Star Marianas Air, Inc. has adopted to guide our
actions in all business conduct and practices.
1.
Ensure that all dealings with employees, customers,
communities and shareholders are conducted with
honesty and integrity.
 All interactions between employees will be based on
honesty, fairness and respect.
 All dealings with customers will be based on accurate and
complete information, comply with applicable legislative
requirements and be conducted in a fair and ethical
manner.
 SMA will be responsible in its actions and supportive of
the communities within which it operates.
 We will not tolerate harassment or discrimination of any
kind - especially involving race, color, religion, gender,
age, national origin, disability, and veteran or marital
status
Business Ethics Policy & Code of Conduct – cont’d
Basic Indoctrination
Training:

Principles and Standards – cont’d
2.
Section 1 - Operator
Specific
 Star Marianas Air, Inc. will conduct its business in strict
compliance with all applicable legislation, regulations and
rules.
A. Duties and
Responsibilities
2) Operational
Concepts, Policies and
Kind of Operation
Conduct all business in accordance with applicable
laws and regulations.
 All employees are required to comply with applicable legal
requirements and seek clarification in areas where they
are unsure of their obligations
3.
Work safely and protect the environment
 Each of us is responsible for compliance with
environmental, health, and safety laws and regulations.
Star Marianas Air, Inc. is committed to providing a drugfree, safe and healthy work environment, and to observe
environmentally sound business practices.
 Observe posted warnings and regulations. Report
immediately to the appropriate management any accident
or injury sustained on the job, or any environmental or
safety concern you may have.
Business Ethics Policy & Code of Conduct – cont’d
Basic Indoctrination
Training:

Principles and Standards – cont’d.
4.
Section 1 - Operator
Specific
Bid and negotiate contracts in an ethical manner and
comply with legislative and contractual requirements.
 All employees involved in the bidding and contract
negotiation process will be responsible for understanding
legislative and contractual requirements and carrying out
the process in compliance with these requirements.
A. Duties and
Responsibilities
 All information, documentation, statements supplied to
customers must be truthful and accurate.
2) Operational
Concepts, Policies and
Kind of Operation
 The submission of false information or documentation to
customers will not be tolerated and could result in legal
action.
 Once awarded, all contracts must be performed in
accordance with the specifications and requirements.
5.
Always keep accurate and complete records
 All payments and financial transactions must be properly
authorized, disclosed, recorded and completed, in
accordance with company policies and accepted
accounting principles.
Business Ethics Policy & Code of Conduct – cont’d
Basic Indoctrination
Training:

Principles and Standards – cont’d.
 Incomplete, misleading or false recording of information
will result in disciplinary action.
Section 1 - Operator
Specific
 Never rationalize or misrepresent facts.
6.
Avoid illegal and questionable gifts or favors.
A. Duties and
Responsibilities
 Always comply with rules and regulations of customers
and government agencies in relation to their policies on
accepting gifts, entertainment and gratuities.
2) Operational
Concepts, Policies and
Kind of Operation
 Never use gifts or entertainment to gain advantage or
favorable treatment in dealings with customers or
suppliers. Kickbacks and bribes are never acceptable
and may be against the law.
 Where it is appropriate to offer entertainment, gifts or
promotional material, they should only be of nominal
value. The courtesies must never be lavish or extravagant
under the circumstances
 Next --
Business Ethics Policy & Code of Conduct – cont’d
Basic Indoctrination
Training:

Principles and Standards – cont’d.
 Never accept gifts or entertainment that are offered by
suppliers and intended to influence business decisions or
gain competitive advantage. Any gifts accepted must only
be of nominal value and acceptance should foster
goodwill and successful business relations. Acceptance
of such courtesies should not be frequent or reflect a
pattern or the appearance of a pattern of frequent
acceptance of courtesies from the same entities or
persons.
Section 1 - Operator
Specific
A. Duties and
Responsibilities
2) Operational
Concepts, Policies and
Kind of Operation
 The employee accepting the courtesies should feel
comfortable about discussing the courtesies with his or
her manager or coworker, or having the courtesies known
by the public.
7.
Follow the law and use common sense in political
contributions and activities.
 The company encourages its employees to become
involved in civic affairs and to participate in the political
process. Employees must understand however that their
involvement and participation must be on an individual
basis on their own time and at their own expense.
Business Ethics Policy & Code of Conduct – cont’d.
Basic Indoctrination
Training:
Section 1 - Operator
Specific
A. Duties and
Responsibilities
2) Operational
Concepts, Policies and
Kind of Operation

Principles and Standards – cont’d.
 Know the laws that govern political contributions and
activities and ensure that you comply.
8.
Strictly adhere to all antitrust laws
 Antitrust is a blanket term for laws that protect the free
enterprise system and promote open and fair competition.
These laws deal with agreements and practices “in
restraint of trade” such as price fixing and boycotting
suppliers or customers. They also bar pricing intended to
run competitor out of business; disparaging,
misrepresenting, or harassing a competitor; stealing trade
secrets; bribery; and kickbacks. Antitrust laws are
vigorously enforced.
 These laws also apply to international operations and
transactions related to imports into and exports from the
countries in which we do business. Employees involved in
any dealings with competitors are expected to know about
antitrust laws and to consult with the Legal Department
prior to negotiating with or entering into any arrangement
with a competitor.
Business Ethics Policy & Code of Conduct – cont’d
Basic Indoctrination
Training:
 Principles and Standards – cont’d.
9.
 The Company is committed to conduct its activities free
from the unfair influence of bribery. Corruption erodes
confidence in the marketplace. Star Marianas Air, Inc.
depends on trust and transparency in the transaction of
business.
Section 1 - Operator
Specific
A. Duties and
Responsibilities
2) Operational
Concepts, Policies and
Kind of Operation
Be sensitive to the conduct of international business.
10.
Exercise care and judgment in utilizing corporate
resources.
 Avoid conflicts of interest and avoid any relationships or
interactions that may influence your objectivity and
fairness in performing your role.
 Do not undertake outside employment with competitors,
customers or suppliers unless you have a signed
authorization from Star Marianas Air, Inc. to do so.
Business Ethics Policy & Code of Conduct – cont’d
Basic Indoctrination
Training:

Principles and Standards – cont’d.
11.
 Do not trade in securities, property or assets based on
information acquired through your employment with Star
Marianas Air, Inc. It is against the law for employees to
buy or sell Company stock based on material, non-public
(“insider”) information about or involving the Company.
Section 1 - Operator
Specific
A. Duties and
Responsibilities
2) Operational
Concepts, Policies and
Kind of Operation
Do not engage in speculative or insider trading.
 Understand that this guidance also applies to the
securities of other companies (suppliers vendors
subcontractors, etc.) for which you receive information in
the course of your employment at Star Marianas Air, Inc.
12.
Protect proprietary information.
 Proprietary Company information may not be disclosed to
anyone without proper authorization.
 Keep proprietary documents protected and secure.
 In the course of normal business activities, suppliers,
customers, and competitors may sometimes divulge to
you information that is proprietary to their business.
Respect these confidences
Business Ethics Policy & Code of Conduct – cont.
Basic Indoctrination
Training:
Section 1 - Operator
Specific
A. Duties and
Responsibilities
2) Operational
Concepts, Policies and
Kind of Operation

Responsibilities
 The Chief Executive Officer has overall responsibility
for ensuring that the company operates in accordance
with the principles and standards set out in the
Business Ethics Policy and Code of Conduct and
ensuring that any breaches are appropriately dealt with.
An Ethics Officer will be appointed by the Chief
Executive Officer to oversee compliance with this
policy. The Ethics Officer will report directly to the
Executive Office and the Board of Directors.
 Next --
Business Ethics Policy & Code of Conduct – cont.
Basic Indoctrination
Training:
Section 1 - Operator
Specific
A. Duties and
Responsibilities
2) Operational
Concepts, Policies and
Kind of Operation

Responsibilities – cont’d
 Managers and Team leaders are responsible for
ensuring that each person under his or her supervision
receives and understands the Business Ethics Policy
and Code of Conduct. Managers and Supervisors are
also responsible for modeling appropriate behavior and
for creating a positive working environment that fosters
and encourages ethical conduct. All members of
management must be careful in words and conduct to
avoid placing, or seeming to place, pressure on
subordinates that could cause them to deviate from
acceptable ethical behavior.
 All employees are responsible for adhering to the
principles set out in the Ethics Policy and Code of
Conduct and reporting any breaches of this policy to
management or to the Ethics Officer.
Business Ethics Policy & Code of Conduct – cont.
Basic Indoctrination
Training:

 Star Marianas Air, Inc. will ensure that all employees
are aware of and understand the company’s Business
Ethics Policy and Code of Conduct and their personal
obligations for compliance in this area.
Section 1 - Operator
Specific
 The Human Resource area will be responsible for
ensuring that education of ethical issues is incorporated
into induction programs and other training and
development activities across the organization.
A. Duties and
Responsibilities
2) Operational
Concepts, Policies and
Kind of Operation
Education

Inquiries and Reporting Incidents
 Employees are encouraged to direct all inquiries and
report any violations of the Policy, Code of Conduct or
applicable legislation to their immediate Manager or the
Human Resource Manager. Reports may also be
made independently to the Ethics Officer.
 Next --
Business Ethics Policy & Code of Conduct – cont.
Basic Indoctrination
Training:
Section 1 - Operator
Specific
A. Duties and
Responsibilities
2) Operational
Concepts, Policies and
Kind of Operation

Inquiries and Reporting Incidents – cont’d
 All inquiries will be treated seriously and no employee
will be disadvantaged for raising a concern.
Confidentiality will be applied, except where disclosure
is required by law.
Drug and Alcohol Policy
Basic Indoctrination
Training:

Section 1 - Operator
Specific
 The use, sale, manufacture, distribution, purchase,
possession, dispensing, or being under the
influence of alcohol, illegal drugs, or non-prescribed
controlled substances on Company property, while
on Company business, or while operating
Company-owned or leased equipment is strictly
prohibited.
A. Duties and
Responsibilities
2) Operational
Concepts, Policies and
Kind of Operation
It is the Company’s policy to maintain a drug-free
work place.

Employees found to be in violation of this policy will
be subject to termination of employment.

APPENDIX B of the Employee Handbook contains
SMA’s Substance Abuse Policy and Alcohol Misuse
and Prevention Program
Equal Opportunity Employer
Basic Indoctrination
Training:

The Company is an equal opportunity employer
complying with all federal laws concerning nondiscrimination, and affirms its commitments to the
principle of equal opportunity in all employee
relations.

Our policy is to:
Section 1 - Operator
Specific
A. Duties and
Responsibilities
2) Operational
Concepts, Policies and
Kind of Operation
 Recruit, hire and promote persons without
discrimination with regard to race, religion, color, sex,
age, or national origin.
 Employ and advance qualified physically and mentally
handicapped individuals, disabled veterans, and
veterans of the Vietnam era.
 Actively seek and place qualified women and persons
in minority groups in all lines of employment.
 Ensure that all personnel decisions are in accordance
with the principles of equal employment opportunity.
Harassment in the Work Place Policy
Basic Indoctrination
Training:
Section 1 - Operator
Specific

Harassment and discrimination is prohibited.

Harassment and any form of discrimination violate
company policy and are strictly prohibited.

All employees must be allowed to work in an
environment free from harassment or discrimination.
To accomplish this, the company must have the
cooperation of all employees.

If an employee believes that harassment or
discrimination has taken place, the employee must
report it immediately to his or her supervisor.

If for any reason this would be inappropriate, or if
not satisfied with the response, the employee is
responsible for bringing the matter directly to the
President of SMA.

Next --
A. Duties and
Responsibilities
2) Operational
Concepts, Policies and
Kind of Operation
Harassment in the Work Place Policy – cont’d
Basic Indoctrination
Training:

Harassment may be difficult to recognize. It can
consist of sexual favoritism, attempts to condition
employment benefits on sexual concessions, or
comments and/or conduct that creates a hostile or
intimidating atmosphere.

If an employee feels that the conduct or statement
of any other employee may constitute harassment,
or may undermine the company’s commitment to
equal employment opportunity, the employee must
immediately notify the appropriate person, as
explained above.

This is every employee’s responsibility.

All reports will be taken seriously and investigated.

The company will protect the confidentiality of those
involved to the extent it can, consistent with the
need to investigate and resolve the problem.
Section 1 - Operator
Specific
A. Duties and
Responsibilities
2) Operational
Concepts, Policies and
Kind of Operation
Harassment in the Work Place Policy – cont’d
Basic Indoctrination
Training:

Disciplinary action, including termination, will be
taken against those who violate this policy, and
against any others who condone such conduct.
Section 1 - Operator
Specific

No employee will be retaliated against for good faith
efforts to comply with this policy.
A. Duties and
Responsibilities

Harassment is a form of employment discrimination
that violates Title VII of the Civil Rights Act of 1964,
the Age Discrimination in Employment Act of 1967,
(ADEA), and the Americans with Disabilities Act of
1990, (ADA).

Additional references are available from the U.S.
Equal Employment Opportunity Commission
(EEOC) website at:
http://www.eeoc.gov/laws/practices/harassment.cfm
2) Operational
Concepts, Policies and
Kind of Operation
Anti Bribery Policy
Basic Indoctrination
Training:
Section 1 - Operator
Specific
A. Duties and
Responsibilities
2) Operational
Concepts, Policies and
Kind of Operation

General Scope
 The Company will conduct every business transaction
with integrity and will comply with the laws and
regulations of each country in which it operates as well
as the U.S. Foreign Corrupt Practices Act.
 More specifically, it is prohibited for the Company, its
officers, directors, employees or consultants, to offer or
give money or anything of value, directly or indirectly
through agents or intermediaries, to government officials
(including officials or employees of any wholly or partially
government-owned company), any political party or
official thereof, or any person while knowing or being
aware of a high probability that all or a portion of any
payment will be offered, given or promised, directly or
indirectly, to any of the above, to assist the Company in
obtaining or retaining business.
 Next --
Anti Bribery Policy - cont’d
Basic Indoctrination
Training:
Section 1 - Operator
Specific
A. Duties and
Responsibilities
2) Operational
Concepts, Policies and
Kind of Operation

General Scope – cont’d
 Additional reference about the U.S. Foreign Corrupt
Practices Act is available from the U.S. Department of
Justice website at:
http://www.justice.gov/criminal/fraud/fcpa/
 Limited Exceptions
 Subject to the laws and regulations of each country in
which the Company operates, the Company’s Business
Ethics Policy and Code of Conduct, and the prior written
approval of the Company’s legal counsel, who shall be
competent in such matters, there may be certain limited
exceptions to the general scope of this policy.
 Next --
Anti Bribery Policy - cont’d
Basic Indoctrination
Training:
Section 1 - Operator
Specific
A. Duties and
Responsibilities
2) Operational
Concepts, Policies and
Kind of Operation

Limited Exceptions – cont’d
 These limited exceptions may include any facilitating or
expediting payment to any government official, political
party, or party official, “the purpose of which is to
expedite or secure performance of a routine
governmental action.” Examples of such “routine
governmental action” may include actions ordinarily and
commonly performed by a government official in:
• Granting permits, licenses, or other official documents to
qualify a person to do business in a foreign country;
• Processing governmental papers such as visas and work
orders;
• Providing police protection, mail pick-up and delivery, or
scheduling inspections associated with contract performance
or inspections related to transit of goods across country; or
• Providing phone service, power and water supply, loading and
unloading cargo, or protecting perishable products or
commodities from deterioration
Anti Bribery Policy - cont’d
Basic Indoctrination
Training:

 The term “routine governmental action” does not include
any decision by a government official whether, or on what
terms, to award new business to or continue business
with a particular party, or any action taken by a
government official involved in the decision-making
process to encourage a decision to award new business
or to continue business with a particular party
Section 1 - Operator
Specific
A. Duties and
Responsibilities
2) Operational
Concepts, Policies and
Kind of Operation
Limited Exceptions – cont’d

Action Required
 Any director, officer, employee or consultant of the
Company who receives a request, either in writing or
orally, which is, or might be construed as, a request to
take or agree to take any of the prohibited actions (or
possible exceptions thereto) set forth above, will not
respond to the request and will immediately refer the
request to the Company’s legal counsel..
Anti-Boycott Policy
Basic Indoctrination
Training:
Section 1 - Operator
Specific
A. Duties and
Responsibilities
2) Operational
Concepts, Policies and
Kind of Operation

General Scope of Policy
 It is the policy of the Company to prohibit its officers,
directors, employees and consultants from taking any
action or making any agreement or statement which has
the effect of furthering, supporting, participating in or
cooperating with any boycott not sanctioned by the U.S.
Government, provided that, in the event compliance with
this paragraph would result in a material violation of local
law by Company or any of its directors, officers, or
employees, the Company’s Board of Directors shall
promptly meet and discuss in good faith a proper course
of action with respect to such violation.
 Additional information regarding Antiboycott Compliance
is available at the U.S. Department of Commerce Bureau
of Industry and Security website at:
http://www.bis.doc.gov/complianceandenforcement/antib
oycottcompliance.htm
Anti-Boycott Policy – cont’d
Basic Indoctrination
Training:
Section 1 - Operator
Specific

Prohibited Conduct
 No director, officer, employee or consultant will take any
action or make any agreement to:
•
Refuse (or require any person to refuse) to do business with
anyone, including an entity of a boycotted country or a
blacklisted person, pursuant to an agreement with, a
requirement of, or a request from or on behalf of an entity of a
boycotting country;
•
Discriminate against any individual or entity in employment or
in commercial relationships on the basis of the race, religion,
sex, national origin or nationality of such person or, where an
entity, of its employees, officers, directors or owners;
•
Furnish information with respect to the race, religion, sex, or
national origin of any individual or entity or, where an entity,
of any owner, officer, director, or employee of such entity;
•
Furnish information about past, current, or prospective
business relationships of anyone with a boycotted country, an
entity of a boycotted country, or firms known or believed to be
on a boycott list or “blacklist”; or
A. Duties and
Responsibilities
2) Operational
Concepts, Policies and
Kind of Operation
Anti-Boycott Policy – cont’d
Basic Indoctrination
Training:

 No director, officer, employee or consultant will take any
action or make any agreement to:
Section 1 - Operator
Specific
A. Duties and
Responsibilities
2) Operational
Concepts, Policies and
Kind of Operation
Prohibited Conduct – cont’d
•

Furnish information about the affiliation or other relationship of
any person with an organization which supports a boycotted
country.
Action Required
 Any officer or employee of the Company who receives a
request, whether in relation to a sanctioned or
unsanctioned boycott, either in writing or orally, which is,
or might be construed as, a request to take or agree to
take any of the prohibited actions set forth above, will not
respond to the request and will immediately refer the
request to the Company’s legal counsel.
The Family and Medical Leave Act Policy
Basic Indoctrination
Training:
Section 1 - Operator
Specific
A. Duties and
Responsibilities
2) Operational
Concepts, Policies and
Kind of Operation

The FMLA entitles eligible employees of covered
employers to take unpaid, job-protected leave for
specified family and medical reasons with
continuation of group health insurance coverage
under the same terms and conditions as if the
employee had not taken leave. Eligible employees
are entitled to twelve workweeks of leave in a 12month period for:
 the birth of a child and to care for the newborn child
within one year of birth;
 the placement with the employee of a child for adoption
or foster care and to care for the newly placed child
within one year of placement;
 to care for the employee’s spouse, child, or parent who
has a serious health condition;
 a serious health condition that makes the employee
unable to perform the essential functions of his or her
job;
The Family and Medical Leave Act Policy – cont’d
Basic Indoctrination
Training:
 any qualifying exigency arising out of the fact that the
employee’s spouse, son, daughter, or parent is a
covered military member on “covered active duty;” or
Section 1 - Operator
Specific
 Twenty-six workweeks of leave during a single 12month period to care for a covered servicemember with
a serious injury or illness who is the spouse, son,
daughter, parent, or next of kin to the employee
(military caregiver leave).
A. Duties and
Responsibilities
2) Operational
Concepts, Policies and
Kind of Operation
 FMLA Amendments for Airline Flight Crew
 The amendment provides that an airline flight attendant
or flight crew member meets the hours of service
requirement if, during the previous 12-month period, he
or she:
(1) has worked or been paid for not less than 60 percent of the
applicable total monthly guarantee (or its equivalent), and
(2) has worked or been paid for not less than 504 hours, not
including personal commute time, or time spent on vacation,
medical, or sick leave.
The Family and Medical Leave Act Policy – cont’d
Basic Indoctrination
Training:
Section 1 - Operator
Specific
A. Duties and
Responsibilities
2) Operational
Concepts, Policies and
Kind of Operation

Additional information is available at the U.S.
Department of Labor website for the Family and
Medical Leave Act at: http://www.dol.gov/whd/fmla/
Computer Use Policy
Basic Indoctrination
Training:

 To remain competitive, better serve our customers and
provide our employees with the best tools to do their
jobs, Star Marianas Air, Inc. makes available to our
workforce access to one or more forms of electronic
media and services, including computers, e-mail,
telephones, voicemail, fax machines, external
electronic bulletin boards, wire services, online
services, intranet, Internet and the World Wide Web.
Section 1 - Operator
Specific
A. Duties and
Responsibilities
2) Operational
Concepts, Policies and
Kind of Operation
Purpose

Prohibited Communications
 Electronic media cannot be used for knowingly
transmitting, retrieving, or storing any communication
that is:
• Discriminatory or harassing;
• Derogatory to any individual or group;
• Obscene, sexually explicit or pornographic;
• Next --
Computer Use Policy – cont’d
Basic Indoctrination
Training:

 Electronic media cannot be used for knowingly
transmitting, retrieving, or storing any communication
that is:
Section 1 - Operator
Specific
• Defamatory or threatening;
• In violation of any license governing the use of software; or
A. Duties and
Responsibilities
2) Operational
Concepts, Policies and
Kind of Operation
Prohibited Communications
• Engaged in for any purpose that is illegal or contrary to Star
Marianas Air’s policy or business interests.

Personal Use
 The computers, electronic media and services provided
by Star Marianas Air, Inc. are primarily for business use
to assist employees in the performance of their jobs.
 Next --
Computer Use Policy – cont’d
Basic Indoctrination
Training:

 Limited, occasional, or incidental use of electronic
media (sending or receiving) for personal, nonbusiness
purposes is understandable and acceptable, and all
such use should be done in a manner that does not
negatively affect the systems' use for their business
purposes. However, employees are expected to
demonstrate a sense of responsibility and not abuse
this privilege
Section 1 - Operator
Specific
A. Duties and
Responsibilities
2) Operational
Concepts, Policies and
Kind of Operation
Personal Use (cont’d)

Access to Employee Communication
 Star Marianas Air does routinely gather logs for most
electronic activities or monitor employee
communications directly, e.g., telephone numbers
dialed, sites accessed, call length, and time at which
calls are made, for the following purposes:
•
Cost analysis;
•
Resource allocation;
•
Next --
Computer Use Policy – cont’d
Basic Indoctrination
Training:
Section 1 - Operator
Specific
A. Duties and
Responsibilities
2) Operational
Concepts, Policies and
Kind of Operation

Access to Employee Communication – cont’d
•
Optimum technical management of information resources;
and
•
Detecting patterns of use that indicate employees are
violating company policies or engaging in illegal activity.
•
Star Marianas Air, Inc. reserves the right, at its discretion, to
review any employee's electronic files and messages to the
extent necessary to ensure electronic media and services
are being used in compliance with the law, this policy and
other company policies.
•
Employees should not assume electronic communications
are completely private. Accordingly, if they have sensitive
information to transmit, they should use other means.
Computer Use Policy – cont’d
Basic Indoctrination
Training:
Section 1 - Operator
Specific
A. Duties and
Responsibilities
2) Operational
Concepts, Policies and
Kind of Operation

Software
 To prevent computer viruses from being transmitted
through the company's computer system, unauthorized
downloading of any unauthorized software is strictly
prohibited. Only software registered through Star
Marianas Air may be downloaded. Employees should
contact the system administrator if they have any
questions.
 Security and Appropriate Use
 Employees must respect the confidentiality of other
individuals' electronic communications. Except in cases
in which explicit authorization has been granted by
company management, employees are prohibited from
engaging in, or attempting to engage in:
•
Monitoring or intercepting the files or electronic
communications of other employees or third parties;
•
Hacking or obtaining access to systems or accounts they
are not authorized to use;
Computer Use Policy – cont’d
Basic Indoctrination
Training:
Section 1 - Operator
Specific
A. Duties and
Responsibilities
2) Operational
Concepts, Policies and
Kind of Operation

Security and Appropriate Use – cont’d
•
Using other people's log-ins or passwords; and
•
Breaching, testing, or monitoring computer or network
security measures.
 No e-mail or other electronic communications can be
sent that attempt to hide the identity of the sender or
represent the sender as someone else.
 Electronic media and services should not be used in a
manner that is likely to cause network congestion or
significantly hamper the ability of other people to
access and use the system.
 Anyone obtaining electronic access to other companies'
or individuals' materials must respect all copyrights and
cannot copy, retrieve, modify or forward copyrighted
materials except as permitted by the copyright owner.
Computer Use Policy – cont’d
Basic Indoctrination
Training:
Section 1 - Operator
Specific
A. Duties and
Responsibilities
2) Operational
Concepts, Policies and
Kind of Operation

Encryption
 Employees can use encryption software supplied to
them by the systems administrator for purposes of
safeguarding sensitive or confidential business
information.
 Employees who use encryption on files stored on a
company computer must provide their supervisor with a
sealed hard copy record (to be retained in a secure
location) of all of the passwords and/or encryption keys
necessary to access the files.
 Participation in Online Forum
 Star Marianas Air, Inc. recognizes that participation in
some forums might be important to the performance of
an employee's job. For instance, an employee might
find the answer to a technical problem by consulting
members of a news group devoted to the technical
area.
Computer Use Policy – cont’d
Basic Indoctrination
Training:

 Any employee who abuses the privilege of their access
to e-mail or the Internet in violation of this policy will be
subject to corrective action, including possible
termination of employment, legal action, and criminal
liability
Section 1 - Operator
Specific
A. Duties and
Responsibilities
2) Operational
Concepts, Policies and
Kind of Operation
Violations

Employee Agreement on Use of E-mail and the
Internet
 By signing the Employee Handbook Acknowledgement
the employee acknowledges the following:
• To having read, understood, and agree to comply with the
foregoing policies, rules, and conditions governing the use of
the Company's computer and telecommunications equipment
and services.
• An employee has no expectation of privacy when using any
of the telecommunication equipment or services.
• Next --
Computer Use Policy – cont’d
Basic Indoctrination
Training:
Section 1 - Operator
Specific

Employee Agreement on Use of E-mail and the
Internet – cont’d
 By signing the Employee Handbook Acknowledgement
the employee acknowledges the following:
• That a violation of this guideline on appropriate use of the e-
A. Duties and
Responsibilities
2) Operational
Concepts, Policies and
Kind of Operation
mail and Internet systems may subject an employee to
disciplinary action, including termination from employment,
legal action and criminal liability.
• That an employee’s use of the e-mail and Internet may reflect
on the image of Star Marianas Air, Inc. to our customers,
competitors and suppliers and that I have responsibility to
maintain a positive representation of the company.
• This policy can be amended at any time.
Use of Company Vehicles and Ground Support
Equipment
Basic Indoctrination
Training:
Section 1 - Operator
Specific
A. Duties and
Responsibilities
2) Operational
Concepts, Policies and
Kind of Operation
 The purpose of this policy is to ensure the safety of
those individuals who drive company vehicles and
to provide guidance on the proper use of company
fleet vehicles. Vehicle accidents are costly to our
company, but more importantly, they may result in
injury to you or others.
 It is the driver’s responsibility to operate the
vehicle in a safe manner and to drive defensively to
prevent injuries and property damage. As such,
SMA endorses all applicable state motor vehicle
regulations relating to driver responsibility..
 Star Marianas Air, Inc. is NOT liable for any
violation incurred due to misuse of the company
vehicle.
Use of Company Vehicles and Ground Support
Equipment - continuation
Basic Indoctrination
Training:
Section 1 - Operator
Specific
A. Duties and
Responsibilities
2) Operational
Concepts, Policies and
Kind of Operation
 Guidelines for Vehicle Usage
 Driver Requirements
 Safety Rules
 Reporting Mechanical Discrepancies
Occupational Safety and Health Administration
(OSHA)
Basic Indoctrination
Training:

SMA adheres to guidelines set by OSHA under the
U.S. Department of Labor.
Section 1 - Operator
Specific

For current information employees are advised to
visit the OSHA website at:
https://www.osha.gov/index.html
A. Duties and
Responsibilities
2) Operational
Concepts, Policies and
Kind of Operation

Type of Company: Corporation
Basic Indoctrination
Training:

Place of Incorporation: CNMI

Headquarters: Tinian
REVIEW

Policies in Employee Handbook Chapter 2

Safety Statement

Equal Opportunity Employer

Drug and Alcohol Policy

Harassment in the Workplace Policy

Business Ethics Policy and Code of Conduct

Anti Bribery Policy

Anti-Boycott Policies and Procedures

The Family and Medical Leave Act Policy

Computer Use Policy

Use of Company Vehicles and Ground Support
Equipment

OSHA
Examination
Written examination not required
Completion of Paperwork

Student
 Fill-out Student Feedback Form
 Sign Training Record (if applicable)

Instructor
 Sign Class Roster
 Fill-out Instructor Feedback Form
 Sign Training Record (if applicable)
END