Transcript The Baldrige Model of Excellence - CRCSD

Part III
The Baldrige Model
of Performance
Excellence
Prepared for:
The Cedar Rapids Community Schools
Board of Education
August 16, 2004
Baldrige and the
Board
1
Leadership
Leadership
1
2
Strategy
3
Customers
Leadership
1
2
Strategy
3
Customers
Leadership
1
2
Strategy
4
Information and Analysis
3
Customers
Leadership
1
2
5
Human
Resource
Focus
Strategy
4
Information and Analysis
3
Customers
5
Leadership
1
2
Strategy
Human
Resource
Focus
Process
Management
6
4
Information and Analysis
3
Customers
5
Leadership
1
2
Strategy
Human
Resource
Focus
7
Results
Process
Management
6
4
Information and Analysis
Requirements
3
Delight
Customers
Leadership
1
2
5
Human
Resource
Focus
7
Results
Strategy
Process
6 Management
4
Information and Analysis
Requirements
3
Delight
Customers
Leadership
1
2
5
Human
Resource
Focus
7
Results
Strategy
Process
6 Management
Dashboard to Monitor Progress
4
Information and Analysis
Examples of Quality Tools







Histogram
Consensogram
Lotus Diagram
Force Field Analysis
Fishbone Diagram
Radar Chart
Pareto Diagram
Brainstorming
 Flow Chart
 Plus/Delta
 Check Sheet
 Affinity Diagram
 Light Voting
 Scatter Diagram

What Is PDSA?
Plan
Do
Study
Act
Using
PDSA to
Improve Math
Baldrige-Based Self-Assessment for the
Board of Education
The purpose of the
Board QuickCheck is to
provide a quick
evaluation of the school
as a learning system
complete with an action
plan for getting started.
LEADERSHIP
We work with key
stakeholders to develop a
School Board mission
statement that supports the
state and district mission.
YES
*TBA
In the process
STAKEHOLDER FOCUS
We have surveyed our stakeholders
to determine the degree of
satisfaction with the Board’s level
of performance.
YES
*TBA
Sometimes
STRATEGIC
PLANNING
We have School Board goals that
are measurable, publicly displayed,
and support district goals.
YES
*TBA
Sometimes
HUMAN RESOURCES
FOCUS
We have created a School Board in which Board
members are partners in their work and learning
through:
Collaboration designed to achieve common goals;
shared ownership of Board improvement goals;
positive environment.
YES
Sometimes
*TBA
Process Management
All Board members work on
continually improving Board
processes. We use a + delta
as well as other quality tools to
analyze Board performance and
make improvements.
YES
*TBA
Sometimes
Performance Results
We have data that indicate
that our Board does well
compared to similar (then
best) Boards.
YES
*TBA
Sometimes
INFORMATION
AND ANALYSIS
Results data are publicly
displayed and used to
monitor progress toward
Board goals.
YES
*TBA
In the process
If you see a need
and choose to
accept the
challenge…
…a process to
bring about
intentional
improvement is
initiated.
Board Improvement Process






Validate the need for school board
improvement (consult QuickCheck).
Clarify and communicate board mission,
goals, and measures.
Adopt and deploy an approach of continual
improvement for all board work.
Translate the approach to aligned action by
every board member.
Analyze results and make improvements.
Repeat the cycle.
Plus/Delta
Based on QuickCheck
results, STRENGTHS and
OPPORTUNITIES for
IMPROVEMENT are
identified.
Readily Available Resources
Langford - Tool Time for Education
 Koalaty Kid/Keys Resources (ASQ)
 Malcolm Baldrige National Quality
Program (ASQ and National Institute
of Standards and Technology)
 Jim Shipley and Associates – Integrated
Systems Solutions

A Gold Mine…
 The
Iowa Quality Center (IRPE
training)
 Grant Wood Area Education
Agency
 Business partners embracing
Baldrige/continuous improvement
principles
When school districts apply
the principles and
techniques of continuous
improvement over time,
positive and lasting changes
in all parts of the system
(including student learning)
are dramatic.
A possible Cedar
Rapids approach to
continuous
improvement…



Review the District Strategic Plan
Train for and utilize the Baldrige framework (7
Categories)
 Baldrige in the classroom for teachers and
principals (building on Action Research)
 Iowa Recognition for Performance Excellence
examiner training for supervisors
 PDSA as the process improvement model for
data driven decisions
Develop and utilize a school improvement
planning format that is…
 Based on Baldrige (and meets Iowa DE
requirements)
 Reviewed quarterly and at the end of each year
Are we
willing?