Information Technology Support Services Focusing on our customers

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Division Information Technology  Main Areas ( http://www.utpa.edu/it )  Support Services  Information Security  Technology Assessment  Project Management  Data Centers  Standard Operating Procedures  http://portal.utpa.edu/utpa_main/dit_home/sop_home  IT blog  http://blogs.utpa.edu/it/ 2

What is Computer Support Services (CSS)?

CSS is divided into Computer Support Desk (previously named Helpdesk) and Enterprise Client Management (previously Computing Labs and Desktop Management). 3

What services does CSS provide?

 UTPA Account activation (necessary for email, Blackboard (WebCT), Computer Labs, and Library Databases)  Password support (reset, change, and synchronization)  Extended hours for the Call Center until 9pm Mondays thru Thursdays and on Fridays until 7pm during Fall/Spring/Summer semesters  Wireless Network configuration (setup) 4

What services does CSS provide?

 Software/Hardware consulting for office equipment  Spyware/Virus Support for office equipment  Assistance with Software installation (UTPA site licensed software such as Microsoft Office and McAfee Antivirus)  24 hour labs in the Academic Services Building  Our semester hours are from Sunday 12pm to Friday at 7pm, with Saturdays open from 8am to 6pm.

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Upcoming FY 2010 projects       Learning Studio-remodeled lab for student use. New IT lab in the Social Behaviors Science Building Student Wireless printing @ Library, Student Union, … Pilot Virtual labs CSS Mobile Response Unit (MASH Unit) Updating our website to provide more information For more detailed information, please view our IT blog located at: http://blogs.utpa.edu/it/ Topic:

Working for our students

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How to contact CSS?

For reporting technical problems contact the UTPA Helpdesk at ext. 2020.

This is your first point of contact for all your support needs.

Computer Support Services Web Site http://www.utpa.edu/helpdesk 7

What is Video Services?

Video Services provides technical support of all technology equipped classrooms.

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What services does Video Services provide?

 Every classroom on campus is equipped with an identical media presentation system.

 Equipment includes Instructor’s desk that is adjustable in height, digital document camera, DVD/VHS player, networked computer and an input port for a laptop.

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What services does Video Services provide?

 Training on media presentation system Training Video available at : http://portal.utpa.edu/portal/page/portal/utpa_m ain/dit_home/video_home/vs_classtech We provide training on the classroom equipment by request also. To request training or any kind of customer support questions, send email to [email protected]

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What services does Video Services provide?

 Professional level video production services.

 Scripting, shooting, editing and duplicating.  We produced the latest UTPA commercials airing right now.

 We also provide videoconferencing services.

 We use two-way videoconferencing for credit-bearing classes and for collaborative face-to-face meetings.

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How to contact Video Services?

For reporting technical problems contact us via the help desk @ 381-2020 Hours of operations are Mondays thru Thursdays from 8am to 9pm and Friday from 8am to 5pm.

Video Services Web Site http://www.utpa.edu/video 12

What services does Internet Services provide?

         Academic or Grant related web and multimedia design Research related web support Content Management System for all websites on campus Faculty and Student web space (how to request?) Enterprise and custom web applications Consulting on any online technologies Accessibility compliance for public web sites(what???) Google search appliance for searching across utpa.edu

Blogs for departments and faculty (how to request/setup?)

Upcoming FY 2010 projects        Lecture Capture Technology – Tegrity Student Portal New web site for UTPA Web Application Firewall to protect websites Mobile web site (for cell phones) Social networking integration (Facebook/Twitter/YouTube?) Design websites for more that 50 departments in the Content Management System

How to contact Internet Services?

For reporting technical problems or to submit your requests e-mail [email protected]

. Internet Services Web Site http://utpa.edu/web 15

What is Network Services?

The Network Services Department is responsible for providing the communications infrastructure to support the educational, research, and business goals of the University.

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What services does Network Services provide?

 Network design, testing, build-out, and maintenance (wired and wireless)  Fiber and copper cabling across campus (both network and telephone)  Campus construction support for telecommunications infrastructure  Commodity Internet and Internet2 connectivity 17

What services does Network Services provide?

 Support for the University of Texas System Network in the Valley  Analog, digital, and VoIP telephone services  Voicemail, caller ID, expanded local calling area services  Call Center setup and support 18

Upcoming FY 2010 projects       Partnership with VTXC to build Edinburg Metro fiber ring serving all Edinburg UTPA sites Partnership with VTXC to access CUDI (Mexico's Internet) network Network Access Control in collaboration with the Information Security Office Support Information Security in VPN deployment Build high-speed network for research projects Core network redundancy

Upcoming FY 2010 projects        Performing Arts Center telecom support Single telephone prefix Starr County Upper Level Center telecommunications support Multicasting and IPv6 support VoIP capacity increase Communication Manager 5.0 upgrade Modular Messaging 4.0 upgrade

How to contact Network Services?

For reporting network and telephone technical problems contact the UTPA Helpdesk at ext. 2020.

Network Services Web Site http://www.utpa.edu/networks Telephone Services Web Site http://www.utpa.edu/telephone 21

THANK YOU

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