Transcript Micah's Capabilities Statement

Micah Systems Technologies, Inc.
Capabilities Statement
President - Lloyd Bramble
914 Silver Spring Ave
Silver Spring, MD, 20910
Phone: 240 638-7001
Fax: 240 638-7011
[email protected]
Overview - Micah’s Benefits
 Prime or Sub Contractor
 Minority-owned, small business, GSA (Schedule 70) GS-35F-0443S
 Partnered with 8(a), SDVOB,
Hubzone,WOSB
 Specializing in the development of robust,
flexible business solutions for both
Government and Commercial clients.
 Access to a vast array of resources with a
2-week turnaround
Dedication to superior performance,
innovation and customer satisfaction
Ability to manage contracts efficiently
Successful experience in
all forms of contracts –
FFP, IDIQ, Performance
Based, Fixed Price, Task
Order
Micah
Headquarters
AFRH
USACE
HHS
DOS
DOJ
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Micah’s Services
 Business Intelligence w/ Cognos and Business Objects
 Enterprise Reporting (Data - Financial, EEO, HR, Homeland Security, Healthcare,
etc)
 EEO & Workforce Tracking Solutions
 Inter/intranet and Portal Web Development
 ePortal Development
 PDA Reporting Solutions
 Knowledge Management Implementation - Communities of Practice
 Sharepoint Module Development
 MERGEcms – Content Management System w/content reuse
 Customer Care!
 Network Administration
 Administrative Support Services
 Information and Referral Services/Help Desk Support
 Enterprise Architecture
 Technical Writing/Graphic Design Services
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A Team Focused on the Future
Teamwork
Key Team Members
 A team of people who are eager to
work with the Government to
improve services
Corporate Officer In Charge
Project Manager
Innovative
 A company that develops
innovation and creativity in the
workforce to better solve
performance challenges
Flexibility
 A company that will continue to
introduce new skills, techniques
and technology in response to
changing customer requirements
Ownership
Experience
Teamwork
Innovative
Flexibility
Ownership
 Partnership that instills project
ownership in its staff, supported
by people who take pride in their
work and are proud of the projects
they support
Experience
 Corporate and contract staff that
understands the importance of the
Services, its customers, and its
mission
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Project Management Tracking
 To help the Micah team manage and track projects efficiently, we use
Autotask, a web-based project management tool
 Autotask helps us ensure 100% project performance and helps us to meet
our performance requirements
 Autotask integrates
– Project planning
– Task management
– Contract management and billing
– Timesheets
Efficient project tracking and open
communication are key to a quality
driven productive work environment
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Summary of Quality Control Plan
Features
 Comprehensive approach to quality operations
 Innovative quality-assessment, project
management and monitoring tools
 Utilization of plan to introduce greater efficiency
of operations
 Qualitative and Quantitative metrics
 Continuous monitoring
 Scheduled reviews and self-evaluations
 Team approach and empowerment of all staff
 Prompt remediation by specifically designated
personnel
Proposed Innovative Approaches
 Semi-Annual review
 Customer Satisfaction Form for each significant
service point.
 Application of quality metrics
 Random and planned samplings along with
inspections
 Cost Analysis
 6-month Performance Evaluation (quantified and
subjective)
The submittal of a Fully Configured
Quality Control Plan
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Company/Personnel Experience
U.S. Army CORPS of Engineers (Cognos: PowerPlay, Impromptu, Decision Stream, Enterprise Server and Business Objects)
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Developed Data Warehouse Enterprise Reporting Solution – Business Objects
Developed Web enabled EEO reporting solution - Cognos
Developed Web enabled Integrated Manning Document for Resource Management
Developed Client/Server Civil Automated Reporting System for Finance & Accounting Directorate
Modified, web enabled and maintained the CORPS Meta repository that was the repository for all
of the CORPS systems
Developed a Accident Experience Analysis System
Provided 508 compliance checking, Software evaluation, and Testing
Developed a Data Warehouse for Information Management
Developed a Configuration Management policy for Information Management
Implemented website redesign & graphical design techniques, used in-house product MERGEcms
Content Mgmt System
Developed the CORPS Enterprise Architecture Portal
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Facilitated data modeling sessions, Database Design and Development
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Company/Personnel Experience
U.S. Army CORPS of Engineers
 Provided technical writing support
 Maintained and updated user documentation for the Corps’ Data Encyclopedia project
 Produced a complete set of documentation including maintenance, user, and administrator’s
manuals as well as online help
Health & Human Services
 Provided technical writing support
 Authored the final report
 Authored technical recommendations
U.S. Department of Energy
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Provided technical writing support
Upgraded and produced end user, program maintenance, and developmental documentation
Produced a market study
Tracked foreign mergers and acquisitions, used info for the Annul Report to Congress
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Company/Personnel Experience cont.
U.S. Department of Justice (Cognos: Impromptu, PowerPlay, and Transformer)
 Converted reports from a legacy system to Cognos
 Provided recommendations on how to improve their report development and distribution
 Developed report templates
Health & Human Services - Administration on Aging (AoA)
 Administrative Services
 Information and Referral Services
 Library Services
 Mailroom Services
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Company/Personnel Experience cont.
Armed Forces Retirement Home (Cognos: PowerPlay, Transformer, and Impromptu)
 Developed report visualizations for year to year comparisons, trend analysis, and budget exercises
 Tuned Database
 Provided IT On call support
U.S. State Department
 Application Development using PowerBuilder and Oracle
 Data Modeling
Health & Human Services - Centers for Medicare & Medicaid Services (Cognos: PowerPlay,
Transformer, Impromptu, Enterprise Server)
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Provided Web enabled reporting - Cognos
Redesigned the automated cube regeneration process, maximized cube efficiency
Provided on-call maintenance support, troubleshooting software installations and cube mappings 10
Provided operational support for various aspects of performance measurement and data collection
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Company/Personnel Experience cont.
Federal Communications Commissions (FCC)
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Help Desk and LAN/WAN support,
Intranet Web development,
Customer training and support operations.
6,400+ calls per month
Provide formal training to FCC staff
Ensure efficient operations of the Call Center in responding to client’s request for assistance
Monitor and review help desk telephone statistical reports in order to plan, develop and implement
improvements in performance
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Company/Personnel Experience cont.
Department of Homeland Security’s, Customs and Border Protection (CBP)
Technical Support Center
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Provides end user support functions to over 25,000 users nationally
Help Desk support,
LAN/WAN Communications,
Desktop and E-mail support
Insure all service request and network alerts are processed in a timely manner
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Summary
Strong Capabilities
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Excellent Past & Present Performance
Strong Technical & Professional Offerings
Commitment to Customers & Employees
Vast Pool of Resources
Quality Management Transition Services
IT Support and Administrative Services at various Federal Agencies
References available upon request
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