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Bank Details Nedbank Acc Name – Autopage Cellular Acc Number – 1598019902 Branch – The Wedge Branch Code – 157852 Absa Acc Name – Autopage Cellular Acc Number – 4053721108 Branch – Midrand Branch Code – 537155 Inbound Operations – Channel Operating Hours Mondays – Fridays 08:00 – 18:00 Saturdays – 08:30 – 17:00 Sundays and Public Holidays – 09:00 – 14:00 Closed on Christmas and New Years day Vetting Support Hours Monday – Friday – 08:00 – 17:00 Saturday – 09:00 – 14:00 Consumer Definitions Definitions Definitions Consumer Contracted to APC as Individual customers & not business entities Consumer Contracted to APC as Invidual customers & not business entities SOHO Small Office/ Home office users SOHO Small Office/ Home office users SMB Small / medium Businesses Key strategic customers that have been identified by Direct Business Sales channel All business partners, branded, non branded and indirect including company owned stores SMB Small / medium Businesses Key strategic customers that have been identified by Direct Business Sales channel All business partners, branded, non branded and indirect including company owned stores Enterprise Channels Channel Enterprise Enterprise Channels Consumer SOHO SMB Enterprise Channels Enterprise Customer Touch Point Matrix Consumer Customer Touch Point Matrix Self Service Self Service Telephony Email Online/ Instant Message Web Physical Channel Support Touch Point Matrix My.account BIZ My.Account 0861 23 24 24 Telephony [email protected] Email Not yet available www.Autopage.co.za Retail Business Partners Contracted to APC as Individual customers & not business entities Small Office/ Home office users Small / medium Businesses Key strategic customers that have been identified by Direct Business Sales channel All business partners, branded, non branded and indrect including company owned stores Online/ Instant Message Web Physical Key Account Manager /Service Account Manager/ ISP Technical Support -(011) 650 3888 [email protected] / KAM and SAM email address Not yet available Self Service Knowledge Portal Telephony www.Autopage.co.za Key Account Manager or Service Account manager Email Online Web Retail Business Partner Indirect Business Partner Non Branded stores Partner Portal Partner Portal Partner Portal SMART SMART SMART Sip account: +2710 Sip account: +2710 Sip account: +2710 060 0654 060 0654 060 0654 NA SSS & Service Desk NA NA SSS & Service Desk NA NA SSS & Service Desk NA