Transcript Recruitment, Retention and Raises

Recruitment, Retention
and Raises
Stacey Cummings
May 19, 2010
The Utah State Office of
Rehabilitation
• Provides vocational rehabilitation services
to persons with disabilities to assist with
gaining employment and independence.
• VR Counselors are specialists with at
least a Master’s degree and eligibility for
State licensure (new, was national
certification prior to January 1, 2010).
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TACE Center: Region IV, a project of the Burton Blatt Institute.
Funded by RSA Grant # H264A080021. © 2009 All Rights Reserved
Where did it start?
• The problems began with the creation of the
Department of Workforce Services in 1997, the
year before the passage of the WIA.
• Consolidation of six separate agencies into a
single department.
• 1,200 generic employment counselors were
benchmarked against 116 VR counselors.
• Generic employment counselors only needed a
GED vs VR Masters degree.
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TACE Center: Region IV, a project of the Burton Blatt Institute.
Funded by RSA Grant # H264A080021. © 2009 All Rights Reserved
The Problem: Counselor
Turnover
Total Counsel Turnover
25
Total Turnover
20
15
10
5
0
2000
2001
2002
2003
2004
2005
Year
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TACE Center: Region IV, a project of the Burton Blatt Institute.
Funded by RSA Grant # H264A080021. © 2009 All Rights Reserved
2006
2007
Voluntary Resignations
Voluntary Terminations
Voluntary Counsel Resignations
20
18
16
14
12
10
8
6
4
2
0
2000
2001
2002
2003
2004
2005
Year
5
TACE Center: Region IV, a project of the Burton Blatt Institute.
Funded by RSA Grant # H264A080021. © 2009 All Rights Reserved
2006
2007
Why?
•
•
•
•
•
•
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Pay
Competition with private sector employers
Burnout
High caseloads
Paperwork burden
Organizational culture issues?
TACE Center: Region IV, a project of the Burton Blatt Institute.
Funded by RSA Grant # H264A080021. © 2009 All Rights Reserved
Turnover Cost Analysis
Rehabilitation Counselors
•
•
•
•
Separation costs=
$19,232
Replacement costs=
$10,955
Training costs=
$152,497
TOTAL COST PER COUNSELOR = $182,684
FY 2007 USOR lost 16 counselors = $2,922,944
*Asked again for market study/comparison, was
unsuccessful
*Asked ourselves what can we do?
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TACE Center: Region IV, a project of the Burton Blatt Institute.
Funded by RSA Grant # H264A080021. © 2009 All Rights Reserved
Incentive Program Criteria
• All closed cases must pass review.
• Payment of $75 per case for counselors
beginning with 31st successful closure. For
supervising counselors, for 23rd successful
closure. Payment of $150 per case for which
social security reimbursement is received.
• Limit of $3,999 per counselor per year.
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TACE Center: Region IV, a project of the Burton Blatt Institute.
Funded by RSA Grant # H264A080021. © 2009 All Rights Reserved
Incentive Program Goals
• Improve Rehabilitation Counselor Retention,
Decrease Turnover
• Increase Rehabilitation Counselor
Compensation
• Increase the quantity of Successful closures,
Productivity
• It was originally presented as a Trial Program
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TACE Center: Region IV, a project of the Burton Blatt Institute.
Funded by RSA Grant # H264A080021. © 2009 All Rights Reserved
Since Implementation (3 years in)
• Voluntary resignations have increased from an
average of 15 per year to 21 per year
• Voluntary resignations have not declined with
the existence of the incentive program
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TACE Center: Region IV, a project of the Burton Blatt Institute.
Funded by RSA Grant # H264A080021. © 2009 All Rights Reserved
Compensation
• An average of 25 counselors received the
incentive in a given year ($894 before taxes)
• On average 91 counselors received no incentive
• The average increase in compensation across
the board is $180 before taxes per counselor for
the 3 year period
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TACE Center: Region IV, a project of the Burton Blatt Institute.
Funded by RSA Grant # H264A080021. © 2009 All Rights Reserved
Compensation
• 2005- 13 payouts, $1140 per
• 2006- 32 payouts, $698 per
• 2007- 30 payouts, $845 per
• 2005- 103 counselors DNP
• 2006- 84 counselors DNP
• 2007- 86 counselors DNP
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TACE Center: Region IV, a project of the Burton Blatt Institute.
Funded by RSA Grant # H264A080021. © 2009 All Rights Reserved
Compensation
• 5 counselors received the incentive every
year:



2005
2006
2007
-
$4775
$5400
$8850
(32% of total)
(24% of total)
(35% of total)
In 2007, 25 counselors shared the other 65% of
the incentive dollars (83% of those eligible).
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TACE Center: Region IV, a project of the Burton Blatt Institute.
Funded by RSA Grant # H264A080021. © 2009 All Rights Reserved
Productivity
Total 26 Closures
3300
3200
3100
3000
2900
2800
2700
2600
2002
2003
2004
2005
2006
Year
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TACE Center: Region IV, a project of the Burton Blatt Institute.
Funded by RSA Grant # H264A080021. © 2009 All Rights Reserved
2007
Increased Productivity
Average 26’s per Counselor
28.5
28
27.5
27
26.5
26
25.5
25
24.5
24
23.5
2002
2003
2004
2005
2006
Year
15
TACE Center: Region IV, a project of the Burton Blatt Institute.
Funded by RSA Grant # H264A080021. © 2009 All Rights Reserved
2007
Productivity Data Interpretation
Incentive program could not be shown to have had
a significant impact on 26 closure numbers in a
statistically significant way due to other
contributing variables.
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TACE Center: Region IV, a project of the Burton Blatt Institute.
Funded by RSA Grant # H264A080021. © 2009 All Rights Reserved
Costs
• Average payout $20,841per year
• Average estimated administration costs $39,062
per year
• Average total cost $59,904
• For 3 year period estimated $179,711 spent to
pay out $62,525 in incentives
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TACE Center: Region IV, a project of the Burton Blatt Institute.
Funded by RSA Grant # H264A080021. © 2009 All Rights Reserved
So what now?
Decisions made were based upon review of the
following:
• Our Mission, Vision and Values
• USOR funding ratio of case services to administrative
costs
• USOR Leadership Development
• USOR Horizons activity and findings
• Recruitment and Retention Policy
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TACE Center: Region IV, a project of the Burton Blatt Institute.
Funded by RSA Grant # H264A080021. © 2009 All Rights Reserved
USOR HORIZONS
• Research, analyze and make
recommendations for implementation that will
result in the betterment of the division, its
functioning and effectiveness, and
• Provide opportunity for staff members to
participate in skill development and
professional growth experiences outside their
day to day job responsibilities.
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TACE Center: Region IV, a project of the Burton Blatt Institute.
Funded by RSA Grant # H264A080021. © 2009 All Rights Reserved
After Studying Situation:
Some Program and Professional
Enhancements were felt to be needed in
the areas of:
• Supervision
• Career Pathways, and
• Recruitment & Retention
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TACE Center: Region IV, a project of the Burton Blatt Institute.
Funded by RSA Grant # H264A080021. © 2009 All Rights Reserved
Findings of Horizons Task Force:
Supervision
• A broad and varied range of responses regarding
critical characteristics of supervision, from glowing to
critical.
• Generally, staff see their supervisors in a positive light.
• That there are areas of improvement needed of a
systemic nature:



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The degree of time supervisors have/give
The approachability of supervisors
General knowledge of supervising staff
TACE Center: Region IV, a project of the Burton Blatt Institute.
Funded by RSA Grant # H264A080021. © 2009 All Rights Reserved
Supervisory Enhancements:
Reduce Supervising Counselor to caseloads
supervised ratio.
• Current ratio- 1:4.5 S.C. to Counselor
• Target ratio- 1:3 S.C. to Counselor
• Targeting 6 counselor positions, upgrading to supervising
counselor toward meeting this goal.
• Reduce Supervising Counselor caseload size for at least
51% time available for supervision.
• Establishing caseload size range of 80-95 clients
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TACE Center: Region IV, a project of the Burton Blatt Institute.
Funded by RSA Grant # H264A080021. © 2009 All Rights Reserved
Supervisory Enhancements (cont.)
Establishment of a Supervisory Academy
• Partially initiated through the Leadership Development
activity of the division.
• Also pilot program through USU specifically for VR
supervisors.
• Designed to improve level and consistency of supervision
across the division, and to provide development and
continuous improvement forum for all supervisors.
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TACE Center: Region IV, a project of the Burton Blatt Institute.
Funded by RSA Grant # H264A080021. © 2009 All Rights Reserved
Professional Enhancement Plan
• Rehabilitation Counselors and all those benchmarked
to this position. . .
 To replace the Recruitment & Retention Incentive
Plan.
 To provide more equitable across the board impact to
the compensation for your profession.
 To “stop the bleeding” in our primary position. . .
• Effective July 1, 2008, a five-step ASI for staff
benchmarked to the Counselor position was
implemented. This was in addition to the 5% COLA
provided by the legislature.
• Combined, this resulted in an 18.75% salary increase.
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TACE Center: Region IV, a project of the Burton Blatt Institute.
Funded by RSA Grant # H264A080021. © 2009 All Rights Reserved
Professional Enhancement Plan
• For the most part, staff not benchmarked to the
Rehabilitation Counselor position . . .
 To provide compensation for the professionalism of
your position.
 In recognition of the support given to the driving
force position of USOR . . .
• Effective July 1, 2008, a one-step ASI for staff not
benchmarked to the R.C. position. This was in addition
to the 5% COLA provided by the legislature.
• Combined, this resulted in an 7.75% salary increase.
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TACE Center: Region IV, a project of the Burton Blatt Institute.
Funded by RSA Grant # H264A080021. © 2009 All Rights Reserved
How did we do it?
• Located a sympathetic legislator
• Gave information on incredible turnover,
constant complaints (multiple sources), lack of
customer service plus remaining staff suffering,
explained unresponsiveness of Human
Resources
• Got her to sponsor a bill
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TACE Center: Region IV, a project of the Burton Blatt Institute.
Funded by RSA Grant # H264A080021. © 2009 All Rights Reserved
Legislative General Counsel
Approved for Filing: D.S Larsen 6 6 01-24-07 3:19 PM 6
STATE OFFICE OF EDUCATION HUMAN RESOURCE MANAGEMENT
AMENDMENTS
2007 GENERAL SESSION STATE OF UTAH
Chief Sponsor: Ronda Rudd Menlove Senate Sponsor: Peter C. Knudson
General Description:
This bill modifies the Utah State Personnel Management Act to require the State Board of
Education to adopt human resource policies and procedures for its employees and
exempt them from overtime, career service, and classified service provisions under
the Department of Human Resource Management.
Highlighted Provisions:
This bill: requires the State Board of Education to adopt human resource policies and
procedures governing its employees; exempts all employees instead of only certified
employees of the State Board of Education from overtime provisions under the
Department of Human Resource Management; exempts all employees instead of
only certified employees of the State Board of Education from classified service
provisions under the Department of Human Resource Management;exempts
employees of the State Board of Education from career service provisionsunder the
Department of Human Resource Management; and makes technical changes.
Monies Appropriated in this Bill: 184 01-24-07 3:19 PM None
Other Special Clauses: This bill takes effect on July 1, 2007.
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TACE Center: Region IV, a project of the Burton Blatt Institute.
Funded by RSA Grant # H264A080021. © 2009 All Rights Reserved
Effects to Date
• Productivity – 26 closures up 5% in the first year.
• Volunteer terminations reduced to almost zero.
• We have gone from -11% in market comparability
salary to +2%.
• Applicants for open positions have increased by
600%+.
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TACE Center: Region IV, a project of the Burton Blatt Institute.
Funded by RSA Grant # H264A080021. © 2009 All Rights Reserved
Effects to Date (cont.)
• No counselors lost for more pay
• Getting applications from other states, some who
left want to come back
• People more likely to want supervisor duties
instead of competing just to make more money
• Downside? Wanted retention, got retention……
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TACE Center: Region IV, a project of the Burton Blatt Institute.
Funded by RSA Grant # H264A080021. © 2009 All Rights Reserved
What else are we doing?
• New state licensure
 Increase case for better pay
 Separate what we do from what everyone else does
• Kept one type of incentive
 Based on closures per quarter ( was 7 closures, 6
hours of Admin leave, increased to 8 closures for 8
hours leave)
 Works better because
o Seen as obtainable for all
o More immediate reward
o Equitable distribution
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TACE Center: Region IV, a project of the Burton Blatt Institute.
Funded by RSA Grant # H264A080021. © 2009 All Rights Reserved
What else are we doing? (cont.)
• Still some rewards including items of recognition
(shirts, etc)
• Quarterly recognitions including plaques
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TACE Center: Region IV, a project of the Burton Blatt Institute.
Funded by RSA Grant # H264A080021. © 2009 All Rights Reserved
QUESTIONS?
Stacey Cummings
(801) 538 7781
[email protected]
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TACE Center: Region IV, a project of the Burton Blatt Institute.
Funded by RSA Grant # H264A080021. © 2009 All Rights Reserved
THANK YOU!
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TACE Center: Region IV, a project of the Burton Blatt Institute.
Funded by RSA Grant # H264A080021. © 2009 All Rights Reserved
TACE Center: Region IV
Toll-free: (866) 518-7750 [voice/tty]
Fax: (404) 541-9002
Web: TACEsoutheast.org
My TACE Portal: TACEsoutheast.org/myportal
Email: [email protected]
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TACE Center: Region IV, a project of the Burton Blatt Institute.
Funded by RSA Grant # H264A080021. © 2009 All Rights Reserved
Education Credits
CRCC Credit - (2.0)
Approved by Commission on Rehabilitation Counselor Certification
(CRCC)
• By Tuesday, May 25, 2010, participants must score 80% or better
on a online Post Test and submit an online CRCC Request
Form via the MyTACE Portal.
CEU Credit - (0.2)
Approved by the University College at Syracuse University
• Site Coordinators must distribute the CEU form to participants
seeking CEU credit on the day of the webinar.
• Site coordinators must submit CEU form to the TACE Center:
Region IV by fax (404) 541-9002 by Tuesday, April 6, 2010.
My TACE Portal: TACEsoutheast.org/myportal
**For CRCC credit, you must reside in the 8 U.S. Southeast states served by the TACE Region IV [AL,
FL, GA, KY, MS, NC, SC, TN]. If beyond TACE Region IV, you may apply for CEU credit.
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TACE Center: Region IV, a project of the Burton Blatt Institute.
Funded by RSA Grant # H264A080021. © 2009 All Rights Reserved
Copyright Information
This work is the property of the
TACE Center: Region IV.
Permission is granted for this material to be shared for
non-commercial, educational purposes, provided that
this copyright statement appears on the reproduced
materials and notice is given that the copying is by
permission of the authors. To disseminate otherwise or
to republish requires written permission from the
authors.
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TACE Center: Region IV, a project of the Burton Blatt Institute.
Funded by RSA Grant # H264A080021. © 2009 All Rights Reserved
Disclaimer
This presentation was developed by the
TACE Center: Region IV ©2010 with funds from the U.S.
Department of Education, Rehabilitation Services
Administration (RSA) under the priority of Technical
Assistance and Continuing Education Projects (TACE) –
Grant #H264A080021. However, the contents of this
presentation do not necessarily represent the policy of
the RSA and you should not assume endorsement by the
Federal Government [34 CFR 75.620 (b)].
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TACE Center: Region IV, a project of the Burton Blatt Institute.
Funded by RSA Grant # H264A080021. © 2009 All Rights Reserved