Transcript TJC/OSHA Compliance Customization Process

TJC/OSHA Compliance Customization Process
Connect Clients
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•Client Service
Representative
•Receives initial
customization request
from Connect Client
•Content
Development
•Clones lesson(s) that
Connect client needs
to customize
•Content
Development
•Moves lesson(s) to
the MCS PREVIEW
site to allow
customization using
the change
management system
•Content
Development
•Product Support
•Emails the client new
AICC files that link to
their customized
content
•Completes the change
request and obtains sign
off from the customer,
ensuring that all
changes are complete
LMS Clients
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•Client Service Representative
•Receives request from clients via
email and helps clients complete
clone request
•Client Service Representative
•Sends the clone request to
Content Development team
•Content Development
•Clones lesson(s) and moves the
lesson(s) to client’s website
•Client Service Representative
•Trains clients to use change
manager feature, if needed
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•Client
•Content Development
•Content Development
•Content Development
•Submits change requests
through the LMS change
manager feature. Clients email
media and URL links directly to
the Content Development team.
If clients do not email this
information to Content, the Web
developer will contact the Client
Service Representative for the
missing information.
•Sends quote to Client Service
Representative and Sales
Representative, if there are costs
involved. Development requiring
additional cost must go through
appropriate Sales
Representatives for approval.
•Completes the work package
after receiving approval
•Notifies client via email about
completed change request.