Transcript Successful Interviewing

Successful
Interviewing
Iona College
The Gerri Ripp
Center for Career Development
Why are Interviews Conducted?
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Meet the candidate first-hand to see if he/she is a
good fit for the job or organization.
Preparing for the Interview:
Conduct Thorough Research
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Research both the position and organization.
Visit the company website to learn more
about their mission, culture, job openings,
and media news.
Know who you are interviewing with –
(individual(s) or a panel) and the
approximate length of the interview.
Know geographic directions and take a dry
run if necessary.
Know Yourself and How to
Market Yourself
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Assess your strengths including skills,
knowledge, and personal traits.
Determine how your strengths match the
employer’s needs and how they will benefit
the organization.
Review your resume and be able to discuss
in-depth. Be aware of red flags in your
resume i.e. lack of G.P.A., limited work history
or activities.
Practice Makes Perfect
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Practice with Career Development Staff and
schedule a mock interview.
Recognize your strengths in interviewing and
what you need to improve upon.
Work on challenging areas through practice
with a friend or in front of a mirror.
Obtain sample questions and prepare your
responses.
How to Dress?
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Dress appropriately: a suit is always appropriate.
Don’t make the mistake of dressing too casual
even if the company dress code is business casual.
Accessories, makeup, and perfume/cologne
should not be overstated.
Cover any visible tattoos.
Hair should be neat and clothes pressed.
What you wear won’t get you hired but the wrong
attire/presentation will often screen you out.
Typical Interview Structure
Everyone’s interview style is different, but
a common format includes the following:
 Introduction
 Interviewer asks detailed questions
 Candidate asks questions
 Closing & summary
Typical duration of an interview is at least 30
minutes.
First Impressions Count
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Employers form first impressions early on.
Greet the interviewer with enthusiasm, a smile,
and a firm handshake.
Be personable and prepared to “make small talk”.
Be polite to support staff (their input matters).
First impressions can affect the rest of the
interview.
Non-Verbal Factors Matter
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Be aware of your non-verbal habits and
expressions.
Maintain good eye contact, posture, and
positive expressions i.e. smiling or hand
gestures where appropriate.
Avoid fidgeting and nervous expressions.
Verbal Factors
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Use proper grammar and communicate in a professional
manner.
Reflect confidence in your voice tone.
Try avoiding “ums”, “you knows” and “likes”.
Stay focused on answering the questions in a specific and
succinct way.
Ask for clarification if you are not sure what the interviewer
wants.
Choose responses and verbal statements that promote you.
Be prepared to give specific examples from previous
positions/experiences to back up your answers.
Answering Interviewer
Questions
• Organize your answers to commonly asked questions.
• Listen carefully: try to look at the question behind the
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question - what is the interviewer looking for?
Prepare by practicing responses that reflect your strengths.
Be prepared to talk about your skills, personal traits,
accomplishments, experiences, goals and work values.
Practice giving specific examples from classroom work,
extracurricular, volunteering or life experiences.
Be prepared for probing questions that ask for more details
than you have already given.
Don’t be afraid to “sell yourself”.
Examples of Common
Questions
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Tell me about yourself.
Why do you want to work for our
organization?
Why should we hire you?
What are your strengths (and weaknesses)?
How did you choose your college and major?
What are your short-term and long-term
career goals?
What makes you a unique candidate for this
position?
Illegal Interview Questions
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Employers are not allowed to ask questions that relate to
the following:
 Age
 Religious/Spiritual Identity
 Marital/Family Status
 Ethnicity
Do not volunteer any personal information. If you are
asked any of these questions, feel free to say:
“Can you tell me how knowing this information relates to
the position?”, or
“I do not feel comfortable sharing this information, however
I’d be happy to answer any other questions related to my
qualifications for this position”
Behavioral Interviewing Techniques
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Many employers use Behavioral Interviewing
questions.
Behavioral interviewing focuses questions on past
performance.
The basic premise is that past behavior is the best
predictor of future behavior.
Employers will probe to solicit specific examples and to
get details on how you conducted yourself in a particular
situation.
Examples of Behavioral
Interviewing Questions
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Tell me about a time where you demonstrated strong
teamwork during college.
How did you go about exercising leadership in a parttime job or internship?
Give me a specific example of when you offered
extraordinary service to a customer.
When have you felt a great deal of pressure and how
did you deal with it?
Describe a situation where you demonstrated the ability
to multi-task.
The Telephone Interview
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Treat the phone interview like any interview.
Arrange to avoid interruptions and allow plenty of time.
If possible try to use a land line phone or make sure
you are in a place with good cell phone reception.
Remember that clear articulation and strong
communication skills are especially important in phone
interviews.
Keep your resume and notes at your fingertips.
Group Interviews
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Some interviews are conducted by several key
personnel in an organization.
Attempt to learn who will be interviewing you and
their position.
Address each individual’s question taking into
account what is important to them based on their
position.
Make eye contact with everyone you are being
interviewed by when answering questions.
Strive for consistency in your responses if your
interviews are conducted separately by a number
of people.
Always Prepare Questions
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Prepare at least 3 questions for the end of the interview.
Questions should be well thought out and indicate that you did
your research.
Generate a list of questions in advance about the position, the
organization and the hiring manager’s expectations.
Develop questions that demonstrate your level of interest and
intelligence.
Questions should show interest in the company, but also help
you decide if the position is right for you.
Examples of Questions to Ask
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What would you say are the most important qualities
needed in order to be successful in this position?
Describe a typical work day.
How will I interact with other employees and
managers throughout the company?
What are some of the challenges facing the company
and the organization?
How would you describe the culture of your
company?
What type of training will I receive?
Examples of Questions that
Reflect Research
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“I read on your website that you will be acquiring
businesses to increase your customer presence. How
will this impact your organization?”
“A Wall Street Journal article of 2 weeks ago stressed
your company’s commitment to innovative marketing
strategies - Can you elaborate on those strategies?”
Questions to Avoid Initially
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Avoid questions in the initial interview about the
following:
-Salary
-Vacation
-Medical/Dental Benefits
-Health and Retirement Benefits/ 401K
-Tuition Remission
-Promotions
They may reflect misplaced priorities.
Wait until the second interview or at the job offer.
Closing
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Time for either side to ask final questions & summarize.
Find out the next steps. When will you hear from them?
Express interest (if appropriate).
“I have enjoyed this interview and am excited about
this opportunity with your company. I hope you will
invite me to the next step.”
Ask for a business card (necessary for follow-up and thank
you notes).
After the Interview
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Always write a thank you note:
- Reiterate your strengths and your enthusiasm for the
company/position.
- Include any important omissions
- Email or send a typed note through mail as soon as
possible after the interview.
Keep a log:
- Any follow-up items
- All the important facts
- Any advice you were given
- Your key impressions
Following-Up
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Take any steps suggested by the interviewer:
- Providing references
- Contacting an employee or manager
- Completing application forms or exams
Stay in pursuit:
- Follow-up with them if necessary
- Let them know of your interest
Learn from Your Interviews
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Learn from every interview and make
improvements.
Use the interview to assess your career
interests and goals.
Additional Interviewing
Resources
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The Next Step Career Guide - Interviewing
Section (available online or in print)
Online resources for interviews
Mock Interview Practice with a Career
Advisor