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YOUR COUNCIL Comprehensive Area Assessment Children’s Trust Board Tuesday 7 April 2009 Rose Collinson YOUR COUNCIL CAA in context • More local freedom and flexibility but still within central government framework • Less regulation and inspection • Tougher sanctions if we are not performing YOUR COUNCIL Comprehensive Area Assessment “Joined up assessment for joined up local services” • • • • • Audit Commission Ofsted CSCI Health Care Commission HMI for constabulary, prisons, probation YOUR COUNCIL Area assessment – three key questions • How well do local priorities express community needs and aspirations? • How well are the outcomes and improvements needed being delivered? • What are the prospects for future improvement? Focus on but not limited to priority outcomes targeted within Local Area Agreements – keep our eye on all 198 indicators as minimum and track how they relate to council / service priorities YOUR COUNCIL Outcome focus (influenced by our priorities) • • • • • • • • • • How safe is this area? How healthy and well supported are people? How well kept is the area? How environmentally sustainable is the area? How strong is the local economy? How strong and cohesive are local communities? How well is inequality being addressed? How well is housing need met? How well are families supported? How good is the well-being of children and young people? What difference are we making? YOUR COUNCIL Area assessment scoring • There will not be an overall score • ‘red flag’ will indicate significant concerns about outcomes, performance or future prospects that are not being adequately addressed. Will apply where further or different action is needed to secure sustained improvement • ‘green flag’ will indicate innovative or exceptional success that other may learn from • Sophisticated web based reporting planned • Where possible AC will link area assessment ‘flags’ to individual organisational assessments YOUR COUNCIL What will CAA success look like? • Sustainable improvements in customer satisfaction, achieving our priorities and vfm delivered through: • Extensive engagement with and knowledge of our communities • Productive relationships across public, private and third sectors • Self awareness and effective performance management • Innovation and well managed risk taking YOUR COUNCIL CAA – our challenges • Consult and engage on our priorities • Measure the difference we make as a council and with partners • Improve focus on vulnerable groups – what gaps to narrow and how? • Be ready for the ‘constant dialogue’ of regulation • Recognise importance of perception – improve communication • Give higher priority to record keeping and data quality • Understand complex relationship between money and performance • Routinely measure impact, get customer feedback and benchmark • Make mgt of risks and issues part of daily life YOUR COUNCIL CAA – are your services ready? • Do you know your users/non users needs? • Is your performance management and data robust? • What does your performance data tell you by client group eg LAC, disabled or BME customers, by area eg most deprived ward? • How have you used that information to target services? • What difference is your service making? • What’s the user satisfaction with your service? • What are your performance trends? Why are you better/worse than others? • How do you know you are achieving vfm? YOUR COUNCIL children and young people ‘must knows’ •achieving more together • annual rating November 09 - annual self assessment quarterly performance profile (9/09 ) performance bands ‘safe, enjoy and achieve’ thresholds ECM including NI YOUR COUNCIL children and young people ‘must knows’ • 3 yearly thematic inspections - children in care safeguarding key judgement thresholds around 4 weeks notice piloting now • annual, unannounced safeguarding visits