Transcript Presentation to Alliant Energy

Greater Burlington
Call Center Information
Community Assets
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Available, educated and skilled workforce
Strategic location and available buildings
Reasonable costs of doing business and living
Aggressive development attitude
Quality K-12 education system
Outstanding community college
State of the art medical center
Quality of life
Laborshed
Customer Care Center
Workforce
• 2003 report indicated 11,988 workers
with customer service experience
• 4,004 indicate a willingness to
change/enter employment
Demographics
Demographics:
Data
Population Growth
% Population 18-24
8.9%
% Population 24-44
6.2%
Population
30 mile radius
189,740
60 mile radius
861,725
90 mile radius
1,201,825
Labor
Total Des Moines County
Total Laborshed
Unionization
22,250
115,374
None for Call
Centers
Demographics
Demographics
Data
Education
% High School Graduates 85.8%
% College Graduates
16.0%
% Some College
75.0%
Average ACT Score
22.1
Employee Turnover
12.0%
10.0%
2.0%
0.0%
1st Qtr
10.40%
10.10%
9.30%
4.0%
9.60%
6.0%
8.50%
8.0%
Des Moines County
Iowa
Illinois
Minnesota
Kansas
Testimonials
Big River Resources planted roots in the Greater Burlington Community with an
eye to the future. Big River has benefited greatly by locating in a very
supportive community that offers key items for long term success including: a
highly skilled and qualified workforce, access to rail, highway, and river
transportation networks, a very successful local community college (SCC), and
a region with ample infrastructure.
Edgar Seward, General Manager, Big River Resources, LLC (Ethanol
Manufacturer)
A strong work ethic and a pride in craftsmanship define the
workers of Southeast Iowa. They hold an appreciation for
contributing to company success and community strength
through participating in the workforce.
Linda Gidley, Iowa Workforce Development
Testimonials
We are extremely pleased with the quality of applicants for our various
financial service positions. We have filled the vast majority of our
openings with individuals from within a 30 mile radius of Burlington.
This local pool of applicants are often equipped with at least two years of
advanced education, sensitive to both external and internal customer
service needs, and committed to adding value to our client services.
Jim Olson, President and CEO, Great River Financial Group
This month we celebrated our first retirement in 6 years. We have an extremely
committed workforce with a turnover ratio of less than 1%. Our employee
average years of service is 18.3 years which ranges from 6 months to 45
years. That says a lot about our workforce and our community.
Doug Martin, Vice President and General Manager, Tuthill Energy Systems
(Large turbine engine manufacturer)
Cost of Doing Business
Total Annual Operating Costs
$11,201,900
B u rl i n gton
$14,122,499
Mi n n e apol i s
$13,385,622
S t.Lou i s
$12,348,489
De s Moi n e s
$14,628,178
C h i cago
$13,213,354
Kan s as C i ty
$0
$4,000,000
$8,000,000
$12,000,000
$16,000,000
Wage Comparisons
Source = U.S. Department of Labor
Customer Service Reps
Team Assemblers
LPN
Computer Support
$0
$5
$10
Des Moines County
Iowa
$15
Illinois
$20
$25
Minnesota
K-12 System
Burlington Community Schools
Sunnyside School (pictured above) is just one of the brand
new elementary schools in Burlington. In 2003 the
Burlington Community School District began work on a
$40 million overhaul of the “Newer and Fewer” elementary
school facilities that include Blackhawk, Corse, Grimes,
Perkins, and Sunnyside elementary schools.
Location, Location, Location
Available Property
Montgomery Ward Building
64,000 Square Feet
2700 Mount Pleasant Street
Burlington, Iowa
Several hundred parking spaces are available
Festival Foods Building
52,468 Square Feet
3351 Agency Street
Burlington, Iowa
467 parking spaces are available, including 15 handicap
spaces
Wal-Mart Building
44,460 Square Feet
3320 Agency Street
Burlington, Iowa
Approximately 265 parking spaces are
available
Available Property
Hy-Vee Food Store
35,000 Square Feet
3150 Agency Street
Burlington, Iowa
Approximately 150 parking spaces are available
Farm and Country Building
16,000 Square Feet
2700 Mount Pleasant Street
Burlington, Iowa
Several hundred parking spaces are available
Incentives
• Grow Iowa Values
Fund
• Iowa New Jobs
Training Program
• Community Economic
Betterment Account
• New Capital
Investment Program
• Burlington Area
Development Fund
• Burlington Sales Tax ED
Fund
• Southeast Iowa
Revolving Loan
Program
• Enterprise Zone
Great River Gateway
•$5.25 million grant from Vision Iowa
•$27 million total investment
Aggressive Shell Building Program
Greater Burlington Request
• Keep us in mind for projects that might be
a fit
• Provide us feedback on our suitability for
“back office”/call center projects
Please visit us in Greater Burlington, Iowa
For more information please contact:
Dennis Hinkle, Vice President of Economic Development
RiverPark Place, 610 N. 4th St., Ste 200, Burlington, Iowa 52601
319.752.6365
[email protected]
www.growburlington.com