Transcript PwC Portal Introduction Pack - BCS North London Branch

BCS North London Future SummIT
December 4, 2002
Andrew Abboud,
PwC UK e-Business Director
Agenda
• Current Market Position
• Business Case & Benefits
• Technology Implications
• Key Learning Points
• Recommendations
• Portal Demonstration (Live!)
The Challenge
“There is nothing more difficult to plan, more
doubtful of success, more dangerous to manage,
than the creation of a new order of things.”
NiccolÒ Machiavelli
Current Market Position
“… Portals will become the standard employee user interface for >85% of
G2000 organisations by 2004” Meta Group Inc.
• Fragmented market – many players today
• Consolidation has begun – e.g. Vignette purchase of Epicentric
• ERP and application server vendors - possible extinction of niche
players
• Look for players with best vision and products
Technology Implications
Clients
B2C
Partners &
Staff B2E
Suppliers &
Alliance partners
B2B
Influencers,
prospects,
recruits
Enterprise Portal
Messaging and
Work Flow
connectivity
hub
e-business
applications
Knowledge
repositories
ERP & Legacy
Systems
Business Case & Benefits
Provide revenue protection
and cross selling
opportunities
Build applications and
services faster
Consolidate procurement of
hardware and software
Reduce back-office staff and
administrative costs
Communicate via one
channel..not 1500+ websites
Link event based cross
functional processes
Cost
Savings
Operational
Efficiency
Revenue
Generation
User
Satisfaction
Align IT Investments
Share single infrastructure
Increase data accuracy
Collaborate and learn from
collective experience
Expand market share and
move into new markets
Provide greater sense of
belonging – “Global Glue”
Facilitate my job and my life
– the “Wow! Factor”
Gain competitive distinction
Focus on content and
services, not technology
Streamline operational
support
Key Learning Points
Critical Success Factors
Issues

Board level sponsorship

ERP & legacy systems integration

Governance

Coexistence of web and other

Working as ‘one’ organisation

Business ‘ownership’

Strong programme
Portal is not Knowledge
management discipline
Management)

Change management
technologies


Scope needs to be managed (e.g.
Non-alignment to vision
Recommendations
• B2E +B2C + B2B = B2Everything -> Prioritise your ‘E’
• Do not underestimate the challenge
• Need a business case and a robust benefits
management approach
• Think “user” and “process”. Portal implementations are
not technology projects.
What does the PwC Portal look like?
Log on to: http://portal.pwcinternal.com
QUESTIONS