Transcript TCH - tch.ru - Транспортная
Airlines from the following countries participate in Air Transport Settlement System
*
:
Austria (2) Azerbaijan (2) Armenia (1) Belarus (2) Germany (2) Georgia (3) Israel (2) Italy (1) Kazakhstan (3) The Russian Federation (53) Kirgizia (3) China (1) Latvia (1) UAE (1) Moldova (1) *number of airlines is shown in brackets as of March 2012 Tajikistan (3 ) Uzbekistan (1) Ukraine (7)
Air Transport Settlement System (ATSS)
–
Combination of governing bodies and participants interacting under concepts, technologies and rules effective in the System
In operation since January 1, 1993 ATSS has been implemented:
• • • • As a result of decentralization, demonopolization and deregulation of national economy including airline industry and transfer to application of market economy instruments Under initiative of major carriers and agencies of Russia and CIS countries with administrative support (in 1992 and subsequent years) of Russian aviation authorities, Russian Association of Aircraft Operators and Inter-State Aviation Committee Within extremely short period – ONE YEAR By analogy to ARC (USA) and BSP (IATA)
Purpose and scope
• Rendering of standardized services related to passenger transportation sold by Accredited Agencies on CCS-TCH Standard Traffic Documents, including CCS-TCH e-tickets (hereafter – “STD”) and ensuring the full and timely settlement of sold transportation with the Airlines in accordance with effective rules, standards, procedures and technologies.
Purpose and scope
• • • • • • Facilitation of the procedures related to passenger transportation sales, standardization of technologies, reporting and settlement for the benefited revenue among the System participants Ensuring control over the funds flow from the Accredited Agencies to the Airlines Reduction of Airlines’ costs intended for the maintenance of their own network of passenger transportation sales Reduction of settlement periods between the Airlines and their contracting parties Notification of the Airlines about the availability and spending volume of revenue Reduction of revenue loss risk incidental to financial defaults of ATSS participants
World Settlement Systems in operation ASP
(Area Settlement Plan) has been operating since
1964
control of
ATA
in the (Air Transport Association of America). Since
1984 USA
under these services are rendered by ARC (Airline Reporting Corporation);
BSP
(Billing and Settlement Plan) established by analogy to ASP (USA) has been implemented since
1971
under control of
IATA
(International Air Transport Association).
ATSS ACCS
(Air Transport Settlement System) has been operating under control of (Airline Control Council of Settlement) since
1993
. Since
1994
these services are rendered by
TCH
(Transport Clearing House) established by major airlines of Russia and CIS countries as a Joint Stock Company.
Governance
LEGISLATIVE AUTHORITIES
• Conference of Settlement System Participants
,
convoked once in 2-3 years.
• Airline Control Council of Settlement (ACCS) , composed of the Presidium and two Committees (of scheduled carriers and of accredited agencies) acts in-between Conferences.
EXECUTIVE AUTHORITY
• Transport Clearing House (TCH)
ATSS governance structure (approved by the 5th Conference of Settlement System Participants as of 22.04.2010) CONFERENCE OF SETTLEMENT SYSTEM PARTICIPANTS 80
*
AIRLINE CONTROL COUNCIL OF SETTLEMENT (ACCS) 45 11 ACCS PRESIDIUM PRESIDIUM OF ACCS CARRIER COMMITTEE ACCS CARRIER COMMITTEE 20 PRESIDIUM OF ACCS AGENCY COMMITTEE ACCS AGENCY COMMITTEE 20 TRANSPORT CLEARING HOUSE
Executive authority * Number of members is circled
Interaction of ATSS executive authority (TCH) with participants and other entities
INTERNATIONAL CIVIL AVIATION ORGANIZATION (ICAO) INTERNATIONAL AIR TRANSPORT ASSOCIATION (IATA) AC C S ACCS PRESIDIUM ACCS CARRIER AND AGENCY COMMITTEES STANDARD TRAFFIC DOCUMENTS RESOLUTIONS, APPROVED DOCUMENTS STATE DUMA OF THE RF FEDERAL ASSEMBLY MINISTRY OF TRANSPORT OF RUSSIA FEDERAL STATE STATISTICS SERVICE (ROSSTAT), MINISTRY FOR ECONOMIC DEVELOPMENT FEDERAL AGENCY OF AIR TRANSPORT (ROSAVIATSIYA) OTHER FEDERAL EXECUTIVE AGENCIES ELABORATION OF ANALYTICAL MATERIALS, DRAFTS OF REGULATORY DOCUMENTS SECURITY PRINTERS ORDER AND PAYMENT OF STDs PAYMENT ORDERS COMPUTERIZED RESERVATION SYSTEMS ( АDS/GDS/PSSRS/ADSTS ) QUOTAS ОF AUTOMATED AND ELECTRONIC TICKETS OF ACCS-TCH ADMINISTRATION OF AGENCY RIGHTS TO SELL SERVICES ON STDs of ACCS TCH RET-FILES CONTROL, RECONCIL LIATION STATEMENTS TRANSPORT CLEARING HOUSE (TCH) E-TICKETING CENTRE (ETC) SCHEDULE AND TARIFFS CENTRE (STC) REMITTANCE DATA FILE REVENUE DATA, RECONCILIATION STATEMENTS, HOT-FILES AUTHORIZED BANKS
ATSS HINGE ACCOUNT
REVENUE LESS AGENCY COMMISSION AND TCH SERVICE CHARGE PAYMENT FOR SERVICES FROM AIRLINE REVENUES UNDER AIRLINE INSTRUCTIONS AGENCIES INDUSTRY STATISTICS Unified Centre of Settlement (UCS) ATSS TRAINING AND PRACTICE CENTERS AIRLINES and companies of other means of transport other undertakings ATC FUEL AIRPORTS SALES UNDER DIRECT AGREEMENTS REVENUES, PENALTIES, DEPOSITS
General services of ATSS executive authority -TCH
• • • • • • • • • Development, updating and implementation of ATSS fundamental concepts, normative/technological and organizational/legal documents and training programs Accreditation of passenger sales Agencies and their sales locations, Internet points of sale and self-service kiosk (SSK) points of sale Elaboration of STD Forms outlays, approvable by ACCS; ensuring their registration with an authorized state agency; arrangement and holding of tenders among printers of CCS- TCH STD forms Ordering, secure custody, distribution, record and control over the availability and usage of CCS-TCH STD stock, allocation and control over the usage of CCS-TCH e-ticket quotas, investigation of STD losses, notification of carriers, airports and Accredited Agencies (hereinafter – «Agencies») about lost CCS-TCH STD forms Creation of unified legal environment intended for interaction among ATSS participants by means of model agreements stipulating mutual obligations of the parties, whose format and contents shall be approved by the ACCS Arrangements for Agency transportation sales issued on STD, including sales via the accredited Internet points of sale, credit cards sales, web-money sales, etc.
Administering of Agencies’ and their sales locations’ rights related to transportation sales issued on STDs Collection, input and processing of Agency reports with STD audit coupons, cancelled/refunded tickets; generating and secure custody of documentary archive of Agency reports Collection, input and processing of agency sales reports including those generated under agency interactive reporting system
General services of ATSS executive authority (TCH) (continuation)
• • • • • • • • • Collection of the revenue; settlements with the Airlines; adjustment of indebtedness with Airlines for carriages sold against military traffic documents Support for ATSS participants for getting on-line access to the required information of TCH Information System as well as for message transmission facilities, exchange files and documents, including those with electronic signature Continuous control over Agencies’ operations incidental to passenger transportation sales issued on STDs and revenue settlement with Airlines; carrying out the audits of Agencies and their sales locations Reviewing and settling the claims raised by the ATSS participants Accreditation of Computerized Reservation Systems (CRS) operators and certification of Automated Ticketing Systems with the Settlement System Accreditation of training centres; arrangements for the training of aviation enterprises’ staff to be engaged in the Settlement System Providing the information interchange among the systems of settlement, reservation and sale, schedule and tariffs as well as among the participants and users of these systems Updating of Settlement System technologies in order to implement electronic interactive systems of Settlement System participants Notification of the ATSS participants about ongoing developments of the System through mass media and ATSS Website
Key services of TCH as ATSS executive authority for industry (the Russian Federation)
• Rendering of computerized system services for generating, coordination, adjustment and publishing of airline schedules, charges/fees/tariffs for aircraft ground handling, codification of objects, registration and publishing of fare information related to scheduled services • • • Rendering of computerized system services for the collection and processing of statistics and financial reporting of airlines and airports; development and submission of analytical materials with respect to industrial statistics Analysis and coordination of computerized reservation systems updating Elaboration of industry regulatory documents drafts
Participants
• •
Participants: Airlines (carriers)
concluded Passenger Services Sales and Settlement model agreements with TCH
Accredited Agencies
concluded model agreements with TCH on passenger sales issued on STDs and revenue settlement •
Transport Clearing House (ТCH)
• • • • •
Partners:
Russian Railways (RZD, OJSC) "Аeroexpress“,LLC "АBC“, LLC Vendors/Ancillary services providers Tour operators
Scheme of contractual relations within ATSS
TRANSPORT CLEARING HOUSE (TCH) ACCREDITED WITH ATSS АDS/GDS/PSSRS/ADSTS AGENCIES-ATSS PARTICIPANTS DIRECT AGREEMENTS by Airline’s discretion LEGEND АDS/GDS – AIR (GLOBAL) DISTRIBUTION SYSTEMS PSSRS – PASSENGER SALES SYSTEM FOR RAIL SERVICES ADSTS – AUTOMATED DISTRIBUTION SYSTEM FOR TOUR SERVICES "SPUTNIK" PARTNERS (PROVIDERS, ETC.) ACCREDITED AGENCIES
Standard requirements to Airline joining the System The Airline:
• Files application for joining the settlement System • • • Signs Airline Sales and Settlement model agreement with TCH for sales on STDs of ACCS-TCH Ensures access to its inventory in CRS via ADS/GDS accredited with ATSS Pays out TCH services in compliance with price-list approved by ACCS
Note:
– – – – The Airline must be registered as a carrier in compliance with legislation of the country of registration and have got valid operator’s certificate New entrant airline–participant of ATSS pays one-time joining fee Obtains a code assigned by TCH Schedule and Tariffs Center (STC) (for airlines having no IATA code) Downloads its schedules and fares in STC (for Russian airlines)
Airline application form for joining the Settlement System TCH mail address:
59, build. 1 Bolshaya Grouzinskaya str., Moscow, 123056, Russia
To: President of Transport Clearing House, JSC
Airline name: ____________________ Address, phone, fax, SITA: _________ Flights operated by the Airline: _________ Types of aircraft used by the Airline: _________ Airline codes (ICAO, IATA, Settlement account): _________ _________ Name of the Reservation System where the Airline’s inventory should be loaded:
Hereby the Airline expressly agrees to adhere to the Rules effective in the Settlement System and agrees to sign Sales and Settlement Agreement for passenger sales on STDs of ACCS-TCH with TCH. On behalf of the Airline __________________________ Title __________________________ _ Signature Seal
Standard requirements to Agency joining the Settlement System Passenger Sales Agency:
• • Files the set of application documents necessary for accreditation Delegates its experts to TCH for participation in appraisal procedure of submitted documents • Delegates its experts to Agency Accreditation Panel meeting upon formal invitation thereto
In case of Positive decision of Agency Accreditation Panel:
• • • • • Concludes Model Agreement and the Agreement on TCH Information System Subscriber Service with TCH Provides financial guarantees as stipulated for the agency Files application for obtaining STD forms and e-tickets quotas of ACCS-TCH pursuant to the technology set forth in "Manual for Ordering, Distribution, Record and Control over the use of STD forms and ACCS-TCH E-Ticket Quotas" and obtains STD forms and E-ticket quotas Obtains Agency Accreditation Certificate, TCH validators, access to the CRS/GDS/PSSRS/ADSTS accredited with ATSS Implements the rights to sell air services issued on ACCS-TCH STDs in accordance with accreditation rules and Modal Agreement
Certificate of accreditation – a pass to air transportation market in ATSS
Validator of accredited sales location FIVE-CHARACTER AGENCY CODE SALES LOCATION CODE MANUAL AGENCY NAME SALES LOCATION COUNTRY CODE SALES LOCATION CITY FIVE-CHARACTER AGENCY CODE AUTOMATED AGENCY NAME SALES LOCATION CITY SALES LOCATION CODE SALES LOCATION COUNTRY CODE PESRONAL NUMBER OF SALES OPERATOR
The map of accredited agencies and sales locations
CCS-TCH e-ticket (itinerary/receipt) on A4 paper TICKET NUMBER : 000 6150012345 1
COMPUTER GENERATED NUMBER Itinerary data Mandatory notices
STD forms of ACCS-TCH
AUDIT COUPON OF MANUAL TICKET FORM WITH TWO FLIGHT СOUPONS AUDIT COUPON OF AUTOMATED TICKET FORM WITH FOUR FLIGHT COUPONS
Audit coupon of miscellaneous charges order (МСО)
ACCS-TCH e-ticket (OPTAT form)
Technological scheme of E-ticketing and tracking of passenger transportation in ATSS Airport
Boarding
Airline ET Servers (ETSs) Airline Reservation Systems ADS/GDSs Departure control systems (DCSs)
Check-in desks
TCH E-Ticketing Center ET Database
ET Issuance Check-in
ADS/GDS – AVIATION/GLOBAL DISTRIBUTION SYSTEM i nternet
26
Electronic multipurpose document, EMD (passenger receipt) on A4 paper EMD NUMBER : 000 619000001 2
COMPUTER GENERATED NUMBER Itinerary data Mandatory notices
EMD on MCO form
E-ticket (MCO) for sales of passenger rail services
Booking number Booking information
MCO NUMBER : 97A 6196000004 5
COMPUTER GENERATED NUMBER Booking number
IATA code 61 for STDs of CCS-TCH
Agencies (CCS-TCH*) 2 Agencies (CCS-TCH * ) 2 Agencies (CCS-TCH * ) 2 Agencies (CCS-TCH * ) 1,2 Agencies (CCS-TCH * ) 1,2 Agencies (CCS-TCH * ) 1,2 Agencies (CCS-TCH * ) 1,2 Agencies (CCS-TCH * ) 2 Agencies (CCS-TCH * ) 2 Agencies (CCS-TCH * ) 1,2
Source of Sale Type of Form No. of Coupons
Passenger Ticket and Baggage Check Passenger Ticket and Baggage Check 2 Coupon 2 Coupon Passenger Ticket and Baggage Check Miscellaneous Charges Order/Electronic Miscellaneous Charges Order 4 Coupon Passenger Ticket and Baggage Check/Electronic Ticket Passenger Ticket and Baggage Check/Electronic Ticket Passenger Ticket and Baggage Check/Electronic Ticket Passenger Ticket and Baggage Check/Electronic Ticket Passenger Ticket and Baggage Check Passenger Ticket and Baggage Check 4 Coupon 4 Coupon 4 Coupon 4 Coupon 2 Coupon 2 Coupon 1 Coupon
Airline Code 1 2 3
- - -
Form Code 4 5 6
610
Serial Number
7 8 9 10 11 12 13 - - - - - - -
No. of Digits in Serial No.
7 - - - - - - - - - - - - - - - - - - 611 612 613 614 615 616 617 618 619 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7 7 7 7 7 7 7 7 7
Method of Check Digit Calculation
Various Various Various Various Various Various Various Various Various Various * CCS-TCH – Control Council of Settlement – Transport Clearing House 1 Computer generated ticket serial number. All other Passenger Traffic Documents have a preprinted ticket serial number. 2 Standard neutral ticket. Airline name and code are not preprinted.
HOW TCH SETTLES WITH ATSS CARRIERS
TRANSPORTATION AIRLINE ACCOUNTING CODE OF ISSUING CARRIER ACCOUNTING CODE OF M1 AGREEMENT INTERLINE М1 ACCOUNTING CODE OF M2 AGREEMENT М2 ACCOUNTING WITH ISSUING CARRIER NOTIFICATION OF ISSUING CARRIER ACCOUNTING WITH EACH CARRIER NOTIFICATION OF EACH CARRIER (MULTILATERAL AGREEMENT WITH OPEN FARES) ACCOUNTING WITH EACH CARRIER NOTIFICATION OF EACH CARRIER (MULTILATERAL AGREEMENT WITH CLOSED FARES)
Types of ATSS agreements on settlement for sold carriages INTERLINE
• Any interline agreement between Airlines in terms of АТА/IATA; accounting is based on three digit code of Issuing airline which in its turn independently settles with other airlines participating in transportation pursuant to procedures established by IATA
М1 AGREEMENT
• Multilateral agreement between TCH and Carriers with open fares. Carriage under this Agreement (99A code) shall be issued at fares established by airlines for each segment. CRS shall provide automated generation of connections and multiple transfer connections. TCH settles with each carrier participating in Agreement.
М2 AGREEMENT
• Multilateral agreement between TCH, Carriers and hub Airport with closed fares. It is needless for Carriers to enter into interline agreements among themselves. Carriage under M2 Agreement (01C accounting code) is issued at through fare for city pair without indication of each segment fare. CRS shall provide automated generation of connections and multiple transfers. Participating carriers shall establish through fares in pairs for flights with connection point at hub airport. Hub airport shall arrange connection of Carriers’ flights participating in M2, and clearance of passengers and baggage through transit area. TCH settles with each carrier participating in Agreement, depending on the Carrier’s share of through fare.
Several interlining carriers.
TCH settles with issuing carrier under its accounting code
АА ВВ MOSCOW (DME) BERLIN (SXF) Carriage ST.PETERSBURG
(LED)
"АА" Airline Accounting Code
Several carriers participating in М1 agreement (accounting code 99А).
TCH settles with each carrier
MOSCOW (DME) АА ВВ Fare АА BERLIN (SXF) Carriage Fare ВВ ST.PETERSBURG
(LED)
Several carriers participating in М2 agreement (accounting code 01с).
TCH settles with each carrier depending on carrier share of through fare
TYUMEN АА ВВ MOSCOW (DME) Carriage Published through fare BERLIN (SXF)
Schedule of information and cash flow from agencies to carriers via TCH
A T S S t o d a y:
• • • • • •
90
scheduled (including over 40% of foreign airlines) Over
300
accredited agencies with approximately
7100
locations in
30
countries worldwide sales Approximately
21000
ticketing agents operating about
17000
terminals of authorized domestic and foreign CRS
28
accredited Training Centers, branches inclusive
6
corporate Training Centers accredited
15
accredited vendors/operators of CRS
A T S S t o d a y (continuation)
• Guaranteed timely remittance of full revenue to airlines • Over 90% of transportation issued on CCS-TCH electronic/automated tickets; approximately 70 airlines and 100% of transportation sales agencies (311) participating in e-ticketing system • Air services sales via ATSS accredited Internet POS (134), including SSK points of sales (177) • Air services sales via aviation/global distribution systems (Sirena-Travel, Galileo, Sabre, Amadeus) • Interactive reporting system for accredited agencies • ATSS agencies performing sales of airport, hospitality and other ancillary (tourist) services via CRTS “SPutnik“ on EMD stock • ATSS agencies performing reservation and sales of rail services on the basis of Internet technologies and with the use of Electronic MCO (in cooperation with “Russian Railways“ and Automated Control System “Express-3“) – PSSRS project • ATSS agencies performing Internet reservation and sales of scheduled bus services on EMD • Issuance and settlement performed in three currencies: Rubles, US Dollars and Euro • Implementation of system for service payment by bank cards via Internet by virtue of secure e commerce technologies (3D Secure) • Implementation of electronic data interchange system for ATSS participants
ATSS enhancement
• Large-scale ATSS commercial operation of automated and e-ticketing technologies for passenger services by virtue of national computerized reservation systems and foreign GDSs • Large-scale commercial operation of passengers services Internet sales technologies, self-service kiosks (cash machines) and other e-sales facilities within ATSS • Expansion of functionalities of Agency Interactive Reporting System • Enhancement of electronic interactive data interchange among ATSS participants, including interactive ATSS participants’ control over carriages/services sales • Development of procedure for handling debit/credit memo between ATSS Airlines and Agencies in accordance with international settlement technologies • Updating of normative and technological framework of E-ticketing system to enable passenger sales via GDS
ATSS enhancement (continuation)
• Implementation of ATSS ticket exchange rules via accredited CRS/GDS consistent with international technologies, updating of normative and technological regulations for ticketing on CCS-TCH STDs and agency reporting for exchanged tickets • Implementation of ATSS procedure for issuance of CCS-TCH EMD via accredited CRS • Development of web-money payment system for carriages/services in ATSS • Development of Sales System for products of major world companies providing car rental, hospitality, and other tourism services incidental to air carriages • Elaboration, enhancement, standardization and implementation of new normative and technological documents, training programs and standards for ATSS and other associated systems • Development of tools for minimization of financial risks incidental to involuntary refunds in case of mass flight cancellations
ATSS development
•
Development and implementation of sales system for combined and intermodal (air-rail, air-bus) passenger services
Functioning chart of air, rail and intermodal services, and ancillary services selling in ATSS Vendors & Service Providers
Distribution Systems ATSS Accredited Agency Network
АГЕНТСТВО AGENCY Airlines
console
Russian Railways Ancillary Services
Business/VIP lounges Fast Track Taxi (including to/from airport) Parking reservation Car rental Hotel accommodation Commuter rail services Car services Water transport services Entertainments (cinema, theatre, shows) Training and proficiency enhancement Conferences and forums Excursions Restaurants Parks and attractions console console ADS/GDS
PSSRS
ADSTS "SPutnik" TCH ETC
UNIVERSAL SALES TERMINAL FOR INTERMODAL AND OTHER SERVICES AGENCY AGENCY
BUS STATION
Inventory control terminal AWS Inventory control
Chart of bus services selling in ATSS
Quota Control
TCH network of accredited agencies. Over 7000 points of sales Bus station ticketing offices
Ticketing of EMD for bus transportation
Bus station database server
AWS Bus station ticketing office Service record terminal Bus ticket EMD registration Ticketing of EMD for bus transportation Payment terminals
Electronic data interchange and interactive reporting
Systems for electronic data interchange Airlines, Accredited agencies CRS (accredited with ATSS) ATSS System for Electronic Data Interchange TCH Statistika Schedule & Tariffs Centre IS ETC/ATC Airlines Авиакомпании Авиакомпании Авиакомпании Report