Transcript Slide 1

Government Interventions
Directions Support
A new way for government
creating space and place for community
including people and making the wheels of community turn
(without getting caught in the micro cogs and gears)
Safety is Personnel
Understanding core Government responsibility
Liability, safety, purpose, focus and community operability
Projects
Interventions
Directions
Committee
Executive
Knowledge Gained
Programs
Safety is Personnel
People
Governance
Community Safety
The Next Step ?
Place and Space
Pride
Coordination
Manager
Community
Justice
Government building
Accessibility
Safety
Accountability
Making Wealth
Direction
Coordinator
New Community Management Model
for community – building stronger foundations
Government
o NSW Government
Directions
o Working Together
o Making Place and Space for People
o Safety is Personnel
Interventions
The Next Step
Justice
Community
Safety
Relevelling the playing field
understanding Governments role
Governance
Direction
o Knowledge Gained
o Willingness for people to make change
o Governments ability to direct
Management
-Lead agencies
Justice
Coordination
-Community Leaders
Safety
Accountability
Community
Governance and Management
Creating better structures with levels and paths for growth
Committee
Executive
o People working
o Making Wealth
o Helping government build
Manager
Justice
Safety
Coordinator
Accountability
Accessibility
Community
Recognising the Benefits
Committee
o Space for Place and People
o Making Wealth
Executive
o Helping Government build
o Higher Justice
o Community Safety
o Accountability
o Accessibility
Opportunity
Advancement
Programs
Projects
Sharing
Management
Coordination
Community
Activating Community
Government
Local/Regional
Council
Community
NGO’s
and Not for Profit
Organisations
• Building a foundation for the future by developing
trust and leadership with the community
• Capacity building and empowerment
• Customer relationship management
• Integrated service delivery
• Community Resource Sharing
Building Trust for the Future
• Laying the foundations for a developing cultural region by understanding the
need to maintain valuable cultural assets including buildings and artistic
human resources for the community in perpetuity.
• Establishing a basis by which the community can use economics and
professionalism to bring renewed economic development for the community.
• Understanding the need for community based organisations to adopt a
teamwork approach to interaction without losing the essence of individualism
and independence
Ultimately this will promote positive business relationships
and growth within industry flowing on to community
Market Positioning - Regional Governance
Building a foundation and trust between community leaders
Supporting the future community enterprise in the cities, towns and for the regions
NSW State Government
Premiers
Whole of
Government
Directions Groups
Hunter
Hunter
Hunter
Region
Region
Region
Intergovernmental
Departments
Regional and Local Government Authority
Regional Community Market
Maitland
Port
Stephens
Cessnock
Lower Hunter
Lake
Macquarie
Career Paths
Newcastle
XYZ Pty Ltd Community Group
XYZ Pty Ltd
LAPT
General
Manager
Committee
Representative
Facilitator
XYZ Pty Ltd
Board of Directors
Member
Member
Board of Management
Executive Management Relationships
Constitution
XYZ Pty Ltd
Standing
Committees
Report
Employees
Regional
ISD
Philosophy
Board of
Directors
Consult
Workplace Safety
Policy and Planning
Financial Management
Advocacy and Promotions
Facility Management
Service Management
Direct
Staff
Manage
Teams
Organisation
and Administration
Facilities and
Resources
Projects and
Funding
Community
Workerss
General
Manager
Commercial Work Programs
Network of RTO’s – Access Training Services
- Fee for Service Training
- Workshops and Short Courses
Community Management Projects
Community Services - Work Resource/Referral
Charitable Operations and Fundraising
Grants, Funding and Sustainability Systems
Internal Operations – XYZ Pty Ltd
Research and Statistical Reporting Services
Intranet and Online Services
Local Community Network support
- EDO Interagency and LAPT
Board of Directors Incorporated trading as XYZ Pty Ltd (The Organisation)
Subcommittees
As Required
Financial Management
Policy and Procedure
Project Development
XYZ Development Company
July 2005
Community Committee Member/Management Structure
Business
Representative
Committee
Chair
Executive
Secretary
Nominated
and elected by
committee
Treasurer
Deputy
(Office Bearers)
Director
Nominated
and elected to
committee
Public
Officer
Director
Organisation
Members
Director
Subcommittees
Representative
Member
Constitution
Subcommittees
Ordinary
Members
Policy and Procedure
Financial
Resource and Funding
Members
Committee Members (Nominated and Voted by Members) and Constituency
Membership
4 Members form the Executive
7 Committee Members
Total 7 people / 7 Voting
The Organisation
Quorums
General
Special General
Committee Meeting
Constitution
Subcommittee
6 members
7 members
4 committee members (inc 1 Executive)
2/3 majority of members present
3 members (min 1 committee member)
22 July, 2003
Community Services - Integrated Delivery Model
•
CSIDM – A philosophy of shared use of resources and space usage supporting efficient community services delivery and management.
•
CSC – Community Services Centre – A shared space providing accommodation, offices and shopfronts used for the facilitation of an integrated
delivery model
•
Compatible interest groups form a creative partnership to network and share resources.
•
A designated service provider (DSP) manages the space as a resource under contract and on behalf of the community in a partnership model.
•
Resources within the Community Services Centre are managed by the DSP but accessed by members as
a shared resource under a subsidised user pays system providing sustainability for the CSC
•
The overall process is administered by a Committee of Management which acknowledges that there is a Policy and Procedures for the
management of CSC’s and requires that all members meet a minimum standard by supporting the concept of Cooperative Management Structure
(CMS)
Model
Compatible ISDC Members could include:
Member 1
Member 2
Member 6
ISDC
(DSP)
Member 5
Member 3
Member 4
ROC’s, Local Government
DOCA, DEETYA, DET, Police, PCYC, DOCS
Australia Council, NSW Ministry of Arts
Regional Arts NSW, CCD NSW
Regional Galleries Association,
Museums Australia
NAVA, Contemporary Arts Spaces
Casula Power House
Accessible Arts NSW, Arts Training NSW,
Arts Law
Juvenile Justice Outreach
Regional Lands Councils
Registered Cooperatives
Public Non Profit Companies (PNPC)
Community Non Profit Organisations (CNPO’s)
University and TAFE
Regional Network of Partners
Integrated Services Delivery Management Committees
Finance
Committee
Executive
Management
Work
Management
Quality
Work
Programs
Administration
& Financial
Services
Training
Network
Training
Services
XYZ
Pty Ltd
Regional
Development
Charity
Fundraising
Technological
Development
Marketing
and
Information Promotions
Technology
Systems
Living
and Events
Charity
& Fundraising
XYZ Pty Ltd - Operations - Integrated Service Delivery Model
Company employs a holistic management philosophy based on the use of shared resources and faculty supporting
efficient community services access and delivery across a broad range of outcome and output based operations
Accountability and Transparency
Administration
& Financial
Services
Charity
Fundraising
Marketing
and
Promotions
Maintain the organisations goals and
objectives through the incorporation of
policy, procedure and protocols that
ensures transparency and accountability,
equity and access underpinning the
delivery of client and customer services
Public Benevolent Institution
The organisation maintains a set of
objects and goals that establish and
direct the charitable work carried out
for and on behalf of the community
Brands, Promotion and Advertising
Maintain a quality presence in the
marketplace through a range of
brand strategies and programs aimed to
raise the profile of the organisation
Network with Regional RTO’s
Training
Department
Quality
Work
Programs
Work with a rage of accredited training
and education development programs
providers for courses, modules and
workshops inline with community and
government contract requirements
Management Services and Operations
Manage a range of work orientated programs
which aim to provide opportunities for on the
job experience for participants in association
with other non for profit, government and
non-government entities
Information and Data Management Systems
Information
Technology
Systems
Quality communications and high efficiency
operations really on the ability to maintain
operational data and information in a safe and
secure manner. The ability to value add
information, data and communications is key to
accountability and standard service delivery.
Organisation Internetworking – Regional Management Focus
Each organisation services section can focus on through the focusing
on needs assessment and customer / client services delivery
Directions, Managements and Interventions
Facility and
Program
Operations
Project
Management
Product
Development
Bookings,
Contracts &
Administration
Skills
Services Accreditation,
Regional
Project
Information
Technology
Systems
Development
& Training
Marketing
and
Promotions
Collective Assurance Systems
Tradition Relationships in community environments can be non
condusive to development processes and can be non productive in relation
to achieving across the board growth in quality of service outcomes
Management
Committee
Director
Manager
Direct, Report, Manage
Members
And
Operations
Worker
Community
Workers
• Often controlled by minority interest (sometimes unknowingly)
• Poor governance and reporting (who to ?) – time limited
• Block overall development in favor of personally minimalised outcomes
• Standards not adhered to (small work force – cut corners, time, ability)
• No career development path
• Poor continuity and recognition of skills, no history analysis
• Abusive process introduced through aligned party and minority interactions
A model for Good Governance
3 way relationships ensure access,
equity and accountability for the community
Chief
Executive
Officer
Board of Directors (Trust)
Standing
Committees
Report
Internal
Community
Organisation
Manage
Staff
Towards
Developing
Capacity
Consult
Team
Coordination
Direct
Committee
of Management
Management
Workplace Safety
Policy and Planning
Financial Management
Advocacy and Promotions
Facility Management
Service Management
Community Services Incorporated – Management Relationships
Constitution
Regional
ISD
Philosophy
Hunter Community
Services Incorporated
Board of Directors (Trust)
Committee of
Management
Business
Development
Reference
Group
Consult
Report
Employees
Consult
Staff
Manage
Teams
Organisation
and Administration
Facilities and
Resources
Projects and
Funding
Policy and Planning
Financial Management
Advocacy and Promotions
Facility Management
Service Management
Community
Workerss
Direct
Executive
Officer
Business Workers Resource/Referral Service
Regional Skills Outreach Development Program
Employees Training and Skills Development
Project Development
- CNPO Policy and Procedure
- Grants, Funding and Sustainability Systems
- Auspicing – Team Community Workers, CDAT, Families First
- Research and Statistical Reporting Services
- Sponsorship as required
- Outreach Services with local community centres
- VSM Intranet and Online Services
- Community Network support (Interagency and LAPT)
Hunter Community Workers Centre Incorporated - The Organisation
Subcommittees
As Required
Financial Management
Policy and Procedure
Project Development
Community Workers Groups
1st July 2005
People and Systems
Safety is Personal
Executive Management
Facility Management
Program Administration
Project Management
Systems and Services
Products and Deliverables
Community Work Service – Interfaces and Communications Paths
Community Work Centre
Community Work Referral and Resources Centre
incorporating RCWRS - Regional Community Workers Referral Service
Committee of
Management
Core Services
Management
CVS
Coordination
Community
Outreach
WRS
Marketing and
Promotions Coordination
Customer
Services
Living and
Events
Systems
Admin
Training
Services
Advertising &
Promotions
WRC
Team
Reception
Resourcing
IT and Help
Desk Support
Small Business
Mentors Team
PR
Team
Training
Help Desk
Services
Product
Development
Websites and
Maintenance
Workshop
Coordination
Resources and PR
(as required)
Projects
Community Work
Centre Management
Reconciliation
Programs
Community Work Service - The Organisation
Administration Support
and PR (as required)
Special
Events Team
Action Methods
Learning, Research and Monitoring
futures proposal
Community Development – Work Roles, Functions, Interfaces and Teams
Network
Brand
Facilities and
Resources
Projects
Work Centre
Training Services
Advanced CIT Network
System Services
Assets Management
Education & Training
Regional Outreach Partnerships
Community Work Program
Links to Learning
Job Futures Network
Great Community Strides
Workers Program
Community
Access
Brand
Workers Teams and Roles
Organisation
Administration
Administration
Workplace and Community Care
OHS and Duty of Care
Members Services
Insurance Services
Accounts Payable
Accounts Receivable
Communications In/Out
Record Management
Project Administration
Assistant
Data Entry
Office Communications
Marketing and Promotions
Communications Officer
Public Relations Assistant
Community Work
Referral Service
Help Desk / Reception
Interviewers
Interview Liaison
Community Workers Liaison
Organisation Liaison
Quality and Statistics Officer
Program Development Assistants
Gardner / Handyperson / Cleaner
Technology
Help Desk Support Officer
Computer Technician
Web Designer
Database Programmer
Resource Centre
Living and Events Promotion
Grants and Funding
Promotions Assistant
Strategic Planning Cycle 2007 - 2008
3 Year Strategic Plan
Jan
1 Year Operational Plan
Equipment Plan
Annual Budget
Employees
Develop/Review Goals,
Directions & Priorities
Feb
Review Budget
Review with Employees
and Community
Workerss
Completed
Mar
April
Committee Approved
Develop Operational
Plan
May
June
Stocktake and
Quality Assurance
July
Develop Equipment
Plan
Finalise Budget
Employee Contracts
Develop Operational
Business Plan Review
Aug
Employee Reviews
Sep
Oct
Nov
Dec
External
Reporting
Board of Directors Incorporated trading as XYZ Pty Ltd (The Organisation)
July 2005
Government Interventions
Directions Support
Working Together and building Better Futures
Safety is personnel, being careful is free
Take the Next Step,
be where you want to be
being able to do, what we need to do
being able to go, where we need to go
being able to help those that need our help
all playing our part as members of the community