Transcript PRODUCTION AND OPERATIONS MANAGEMENT

PRODUCTION AND
OPERATIONS
MANAGEMENT
Ch. 4: Managing Quality
SUMMARY
POM - J. Galván
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BASIC POINTS
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WHAT IS QUALITY IN A PRODUCTIVE
ENVIRONMENT?
• Why quality?
• TQM and how to emplement it
• What is quality?
• Why quality management standards?
• What is certification?
• Tools for quality management
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QUESTIONS
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Provide your own definition of
product quality.
Name several products that do not
require high quality.
How can a university control the
quality of its output (that is, its
graduates)?
What are the major components of
the QC system?
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QUESTIONS (I)
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Explain the concepts of Total Quality
Management and ISO 9000 series
standards.
What are the benefits of inspection and
quality control?
One hundred percent inspection
• Will always catch all of the defective parts
• Means that only good parts will be shipped to
the customer
• Is always practical and gener ally a good idea
• Means that every part is checked to see
whether or not it is defective
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QUESTIONS (III)
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A series of quality assurance standards designed to
ensure consistent product quality under many conditions
is known as
• statistical process control.
• total quality standards.
• total quality management.
• ISO 9000.
What is the assumption that underlies the meaning of a
quality management standard
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DO CHECK WHAT YOU DO!
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What is quality?
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And here are the winners of the
competition:
SAFETY AT WORK
Or
HOW TO APPLY QUALITY
TO HUMAN RESOURCES
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4th place
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3rd place
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2nd place
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And the WINNER
is…..
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Procedural quality must be
rewarded
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