Facilities Management and Design

Chapter 2 Hospitality Facilities Management Tools, Techniques, and Trends

Types of Maintenance

 Routine  Preventive  Guestroom  Scheduled  Emergency/breakdown  Contract

Maintenance management systems goals

 Handle maintenance needs effectively and efficiently  Record essential information  Establish standards of performance  Provide feedback to management

Forms and documents

 Work/repair order  Work order log  Operating manuals  Equipment data cards  Equipment maintenance log cards  Room data cards inventory records

Preventive Maintenance(PM) programs

 PM Schedules – Critical elements of facilities – – – Inspection, cleaning, lubrication Smooths the workload Rooms checklist  PM Instructions – Equipment suppliers and manufacturers – – – Trained/experienced workers Professional/ technical organizations MSDS’s

Equipment and building documentation

   Equipment specs Equipment manuals Control schematics   Building plans Building specifications – Structural – – – Mechanical Electrical Specialty systems

Maintenance emergencies

 Maintenance staff phone list  Night staff emergency training  Relationships w/ contract maint. & cleaning agencies  Backup systems – Redundant backups – Spare parts

Contract maintenance services

    Insurance Specific term Right to cancel Non-performance penalty     Contractor v. employee/ agent Non-assignable Detailed spec’s and fee schedule Short term

Facilities management technologies

        Systems controls Paperwork replacement Dispatch management Interdepartmental coordination Parts/ inventory control Data collection Space allocation Internet/ WAN networking

POM and utilities budgeting & costs

    Salaries, wages and benefits – 50% of POM Contract maintenance Rubbish collection Utilities    Budgeted vs actuals ID problems symptoms Compare expenses w/ revenue

Capital projects and renovations

 Small Properties – Replace equipment – – Supervise/coordinate installation Coordinate w/ corporate headquarters  Large Properties – Perform entire project – Act as general contractor

Facilities Benchmarking

 Quantifiable standards of quality  Based on comparison – Internally similar periods – Externally similar size, scope, nature

Personnel issues

 Job Qualifications – B.F.O.Q.

 OTJ training  Productivity  Certification