Transcript Facilities Management and Design
Facilities Management and Design
Chapter 2 Hospitality Facilities Management Tools, Techniques, and Trends
Types of Maintenance
Routine Preventive Guestroom Scheduled Emergency/breakdown Contract
Maintenance management systems goals
Handle maintenance needs effectively and efficiently Record essential information Establish standards of performance Provide feedback to management
Forms and documents
Work/repair order Work order log Operating manuals Equipment data cards Equipment maintenance log cards Room data cards inventory records
Preventive Maintenance(PM) programs
PM Schedules – Critical elements of facilities – – – Inspection, cleaning, lubrication Smooths the workload Rooms checklist PM Instructions – Equipment suppliers and manufacturers – – – Trained/experienced workers Professional/ technical organizations MSDS’s
Equipment and building documentation
Equipment specs Equipment manuals Control schematics Building plans Building specifications – Structural – – – Mechanical Electrical Specialty systems
Maintenance emergencies
Maintenance staff phone list Night staff emergency training Relationships w/ contract maint. & cleaning agencies Backup systems – Redundant backups – Spare parts
Contract maintenance services
Insurance Specific term Right to cancel Non-performance penalty Contractor v. employee/ agent Non-assignable Detailed spec’s and fee schedule Short term
Facilities management technologies
Systems controls Paperwork replacement Dispatch management Interdepartmental coordination Parts/ inventory control Data collection Space allocation Internet/ WAN networking
POM and utilities budgeting & costs
Salaries, wages and benefits – 50% of POM Contract maintenance Rubbish collection Utilities Budgeted vs actuals ID problems symptoms Compare expenses w/ revenue
Capital projects and renovations
Small Properties – Replace equipment – – Supervise/coordinate installation Coordinate w/ corporate headquarters Large Properties – Perform entire project – Act as general contractor
Facilities Benchmarking
Quantifiable standards of quality Based on comparison – Internally similar periods – Externally similar size, scope, nature
Personnel issues
Job Qualifications – B.F.O.Q.
OTJ training Productivity Certification