Transcript Business COntinuity - Information technology

Novell Solutions for
Business Continuity
Herndon, VA
Ramesh Pattni
AVP/Senior Strategist
[email protected]
Are You Ready for This?
IT Problems
Shrinking Budgets
Reduced Headcount
Greater Demands
According to Gartner…
Two out of five enterprises that experience a
disaster will go out of business within five years.
While 85% of Global 2000 enterprises have a
disaster recovery plan covering core technology
and infrastructure, only 15% have a full-fledged
business continuity plan.
Source: “What is Crisis Management?”
Gartner Research, September 2001
Cost of Downtime
Business Operation
Brokerage Operations
Credit Card/Sales Authorization
Pay-per-View Television
Home Shopping (TV)
Home Catalog Sales
Airline Reservations
Average Cost per Hour
…
…
…
…
…
…
$6.5 million
$2.6 million
$1.1 million
$113.0 thousand
$90.0 thousand
$89.5 thousand
The Problem
Level of Executive concern
for disaster recovery
and business continuity
IT budget allocation
Rapid Technology Rationalization (RTR)
Invest
Higher-risk but strategic
investments
Innovate
Leverage
ERP applications
Enhance/Maintain
Competitive Edge
RTR
Savings
IT infrastructure
“Keep the trains running well”
Relatively low-risk
investments
needed to promote
steady growth
RTR identified
short term savings
Novell Solutions for Business Continuity
Novell offers reliable solutions
with recovery and business continuity
capabilities built right in!
Year 3
Year 1
0
25%
Year 2
50%
75%
Cost
$
After 9/11 IT Priorities Have Shifted
CIO's October 2001 survey of 320 IT professionals
showed that companies will increase their investment in
IT contingency and disaster recovery plans
54% will increase spending on DRP
46% will keep DRP costs the same
34% will increase spending in off-site redundant systems
31% will increase spending in off-site data and application backups
25% will increase spending in backup facility for employees
24% will increase spending in replacement equipment
23% will increase spending in remote access
23% will increase spending on virus detection
Source: CIO November 2001
Business Continuity must cover
People
Process
Information technology
Connectivity
Supply chain
Call Centers
Facilities
It’s not just the data center!
Business Continuity Life Cycle
Business
Impact
Assessment
Business
Continuity
Strategies
Strategy
Implementation
And
Testing
Maintenance
And yearly
updates
Begin with a Business Impact
Assessment
Objective
– To clearly and impartially demonstrate the bottom line
impact of systems and other disruptions on specific
functional areas within your enterprise
Goals
– To quantify the level of Business Continuity Planning needed
to ensure rapid restoration of key business processes and
resumption of technology based operations in the event of a
disruption.
– To meet the requirements set forth by customers, suppliers
and employees
Why is the Business Impact
Assessment Important
Which processes and functions are critical, necessary, or
optional for business survival
In what order and how fast these functions need to be
recovered
What the interdependencies of these functions are
What the financial exposures are
The impact on revenue, investor confidence, customer
service, goodwill, competitive edge, market share, etc.
if critical functions can’t be performed
Specialized Products and Services
Business Continuity – physical and technical
infrastructure
Off-site redundant systems
Off-Site data & app. backups
SAN and NAS storage
Security
Physical l
Infrastructure
Network
Redundant Cooling
Battery Backup UPS
Power Generation
Power from multiple stations
Increasing Costs
Server Clustering & Blades
Higher Business Continuity
Technical Infrastructure
Follow-the-sun NOC Help desk
Application
Architecture
Reduced Business Continuity
Backup facilities for employees
Preventing a Crisis
with Strong Integrated Security
Establish a robust and integrated security infrastructure
that is cost-effective to
manage and easy to use
Key Building Blocks
Identity Management
Access and Security
Portal
Novell Secure Access Advantages
Reduce security risk to a minimum
Reduce time and costs
• Password management
• Web infrastructure management
• Web application development
Deliver dramatic ROI to day-to-day operations
Centrally manage all security points
Control application security costs
Novell Secure Access Suite
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Novell eDirectory™
Novell Account Management and
SecureLogin
Novell iChain®
Novell BorderManager®
Novell Modular Authentication Services™ (NMAS™)
Authentication Services
Restoring Communications
Facilitate crisis management and work flow with an
automatically-maintained emergency contact list
and Web and e-mail access to any location or device
GroupWise® 6:
Secure, Dynamic Communication
Flexible access to e-mail communication
• Across the network
• Any Internet-connected device, wired or wireless
Workflow capabilities to continue business processes
“Chunking” data and clustering capabilities for redundancy
Caching mode to work offline
ROI and accelerated corporate productivity
• The only bundled wireless solution in the industry
• Decrease server requests by up to 90%
• Decrease server overhead by more than 50%
• Reduced overall networking costs
Restoring Critical Communications
Less than one hour downtime
per year when these services
are used in conjunction
Support for secure protocols
(SSL, S/MIME)
Clustering promotes
redundancy across the
server cluster in event of an
outage
Establish a Communication
Command Center
eGuide
• Access latest contact and organizational data from backed-up
network and HR directories
• Conduct browser-based searches for employee information
across LDAP-enabled directories
• Improve daily productivity
Novell Portal Services
• Portal capabilities allow a virtual command center that can be
accessed from any device
• Communicate customized updates and instructions via the web
• Personalize portal content and services to each user
• Lower cost of ownership for portal infrastructure
Recovering Data
and Restoring Access
Automatically back up or mirror local
and network mission-critical data
and user identities with integrated
Web and VPN services
Levels of Data Recovery
Function
Mirror failover
Mirror
Tape backup offsite
Tape backup
Cost/data importance
Recover Data and Restore Access
Automatically back up or mirror local and network mission-critical
data and user identities with integrated services to immediately
restore access to that data via VPN or even the web
Novell NetWare® 6
• Supports all leading backup solutions
• Offers automated and cost-effective options for backing up
data locally, remotely, and in real-time
• Allows instant access to data files, even if network connection
becomes unavailable
• Offers remote management benefits
NetWare 6 Data Redundancy
Novell Cluster Services™
• Free cluster software for up to two systems
in NetWare 6
• Up to 32 NetWare servers in a cluster
• Mirror data within a geographically distributed cluster
for redundancy
• Eliminate single point of failure
– Transparent failover—uninterrupted access
– FAN-OUT FAILOVER™ for load balancing on failover
• Cluster enable any applications running on NetWare
Three Areas of Storage to Protect
Users
Back up valuable local files
and enhance productivity
Create, share,
find, store,
organize
Branch Office
Reduce storage,
connectivity and
management costs
Data center
High availability, reduce
management costs and
consolidate resources
one Net
SAN Architecture for Redundancy
(Data Center)
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Disaster recovery
High availability
24 X 7 backup
Scalability
Native access
Simplified
management
Mobile access
Corporate
data
center
Disaster
recovery
site
• Novell solutions: NetWare, Cluster Services,
Native File Access, Novell Storage Services™
(NSS) File System, iFolder™
• Partner hardware/software
• Professional services
Windows, Mac, UNIX,
and Novell clients
How Does Novell Compare?
Novell
Microsoft
Application failover/recovery
Shared storage/data failover
Cascading failover
File-level client reconnect
Grey data preservation
Automatic failback
Resource prioritization scheme
Cluster volume manager
Manage multiple clusters centrally
Split brain detection
Geographically separate servers
Volume repair and remount time
Dynamic node addition
Availability
Scalability
Overall
Based on IDC Clustering Report and Novell Research
Excellent
Poor
Veritas
Integrated Services
for Recovery and Access (Users)
Novell iFolder™
“We needed a central point of storage for local files, something other than
a normal ‘Home Directory’ that would be available should another disaster
occur. We needed something that would ‘back up’ the user's local data
automatically because they will never do it themselves. iFolder to the rescue!
We have our pilot group syncing their files to a server off-site automatically. It
takes no time at all seeing that iFolder only writes the delta rather than
the whole darn file like some ‘other’ similar products.”
Steven Beyer, Consultant PC/LAN Support
Securities Industry Automation Corporation
Where is your corporate data?
Gartner Group, IDC, and Meta Group state that up to 80% of a company’s
business critical data resides on PCs (Desktops & Laptops)
Up to 96% of all business PCs are not being backed up (Strategic
Research Corporation )
According to IDC, the mobile work force in the U.S., Western Europe and
Latin America is expected to grow from 34.7 million in 2001 to 60.8
million in 2004.
35% of PCs sold into business organizations are laptops (IDC)
What the analysts are saying
According to John Girard, a vice president and research
director at Gartner, "Enterprises can realize substantial
support savings and productivity gains by selecting
appropriate remote backup and restore tools for their
nomadic users. Avoiding just a few disasters may justify
the entire value of the investment."
Problems of Data Availability
•Your data is everywhere and yet, frequently
not where you need it
Office
Home
•If your computer experiences a system
crash or is stolen, your data is lost – no
disaster recovery
•Your data is difficult to access
from the Internet
Mobile
Hotel
•You don’t dare store sensitive
data on the network
•You don’t want to change the
way you access your data
Cyber Cafe
PDA
Air
What the Organization Needs
• Critical corporate data on laptops and desktops needs to
be backed up to the network automatically
• Local files should be safe when they are sent to the
server and should remain secure on the network –
encryption should be automatic
• Anywhere file access that increases the productivity of
all users
• Ability to consolidate the storage and simplify the
management associated with network “home
directories”
Novell iFolder Product Overview
Novell iFolder lets your files follow you—everywhere.
No matter where you are, your files are always with you
Automatically backs up your local data
Simplifies the way files are used across the Net
Files are always safe, secure, and up-to-date
Secures and protects corporate digital assets
Accelerates the productivity of today’s mobile
professionals
Novell iFolder Benefits
Automatically SECURES and protects your files
Your files are automatically backed up on the network and
multiple workstations, protecting your organization’s critical
data
Files are encrypted during delivery and on the server, so no one
but you can access them
Novell iFolder Benefits
It SIMPLIFIES the way you use your files
Your files follow you everywhere
– Your files are automatically updated across the machines
your regularly use (Work, Laptop, Home)
– Your files are in a local directory so you use them the same
way you always have
– If you are on the road you can access your files anywhere
using a Web browser
No need to remember complex login procedures
– Lengthy VPN logins are no longer required
The view of data is the same on all machines
iFolder Architecture
Jeff’s iFolder
User Authentication
Novell
eDirectory
iFolder Servers
Mobile
Storage
Matt’s iFolder
Jeff’s iFolder
Jeff’s iFolder
Home
Jeff’s iFolder through
a browser
Jeff’s iFolder
Kiosk
PDA
Office
Data Recovery and Access
•Distributes local data
to ensure availability
in the event of a disaster
•Configurations can be
managed more
effectively; also,
content can be pushed
(e.g. virus updates)
•Automates and pushes
security policies, such as
termination results
Recovering Workspace
Provide automated, identity-based configuration
and delivery of applications
and content across desktops, the Web,
and mobile devices
Challenges of Distributed Offices
Customers want to:
• Reduce $$ to support branch offices
• Consolidate servers, storage, and applications
• Have directory services for central management at an
affordable price when spanning the WAN
• Reduce costs of backups and administration
• Reduce the need for IT staff in the field
• Have disaster tolerance for the rural parts of their network
without breaking the bank
• Reduce costs of low bandwidth private WAN links – and
leverage the Internet
• Improve services to users on the outskirts of the network
Novell Nterprise Branch Office
Nterprise Branch Office drives the cost out of branch
office infrastructure in a distributed enterprise by
Enabling server, storage, and application consolidation
Simplifying directory services for distributed
environments
Securely leveraging the Internet for WAN
connectivity between central offices and
branch offices
Eliminating the data backup challenges in
remote offices
Accelerating IT service deployment and access in the
branch office
Automatically provisioning stationary, mobile, and
visiting users in the rural parts of the customer network
Nterprise Branch Office Key Features
Soft appliance
NAS-style file service
Portal Services for web-based user access
iPrint
Data replication for backup (Rsync)
Integrates with ZFS for content distribution
Disaster tolerant architecture
User Access Provisioner
Nterprise Branch Office Architecture
Visiting User
Barcelona
iPrint Agent
Branch Office
BOMAVOL1
iPrint Agent
BOMAVOL1
Branch Office
BOMAVOL2
iPrint Agent
London
Local Service Cache for File, Print, Directory
NAS-Style File Service
iPrint Print Service
Replication for Backup
User Access Provisioner for user caching and provisioning
Regional data center acts as master of the services and fail-over site
•HTTP
•CIFS
•NCP
•NFS
•AFP
•FTP
Chicago
BOMAVOL2
BOMAVOL2
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Login
Users
Helsinki
Branch Office
BOMAVOL3
iPrint Agent
Recover Productive Work Space
Quickly provide new, temporary, or alternate work
environments
Automated, self-service configuration and delivery of
applications and content
• Delivered across desktops, the web,
or mobile device
• Based on each employee’s identity
Providing a Unified Work
Environment
Leverage the day-to-day benefits of ZENworks Synergy™—
the only solution that can deliver…
• All three kinds of applications: web, thin-client,
and 32-bit
• Manage across your network operating systems, including
Windows NT/2000 and NetWare
Recovering Work Space
Appropriate content pushed server to server and then desktops (rapid
deployment)
Mobilizes workforce in the event workspace is destroyed
In the event of disaster, home computers can receive pushed content
Recovering IT Skills and Expertise
Leverage the skills and expertise of
the vast Novell community to create
a ready workforce should your own
IT staff be unavailable in an
emergency
Help When You Need It
In the wake of September 11, Novell assisted the
following customers…
New York Department of Transportation
New York Office of Real Properties
Port Authority of New York/New Jersey
Bank of New York
Environmental Protection Agency (EPA)
Federal Bureau of Investigation (FBI)
And many others
Recover IT Expertise and Skills
The Novell support community is a ready workforce
Direct, single point of contact for
deployment
Pooled resource catalog for
appropriate skill set
Global organization with mobile
workforce
Virtual consulting assistance is
available
Technical delivery automation
capabilities
Queensland Health
“A recent unexpected incident meant we
were off line for 32 minutes. After the initial period
of fault diagnosis, it took only two minutes to bring
the cluster back online. Previously, this would have
taken almost three hours. This single event
represents a productivity improvement of $77,000.”
—Graham Stocks, Manager
Brisbane City Information Services Unit
Novell provides the total solution
Focus
• Substantial experience designing and implementing efficient and
effective IT strategies, architectures and infrastructures with our
Cambridge Technology Partners division and Solution Partners
Experience
• Direct experience (both internal and external) in reducing IT
infrastructure complexity and costs and implementing business
continuity strategies
• Experience in developing enterprise technology strategies
• Integrating and enabling business applications and solutions
• Designing and installing effective networks
Key Focus Areas for Novell
Novell Nsure - Secure Identity Management
Novell exteNd - Web Services Oriented Architecture
Novell Nterprise - Cross Platform Network Services
Novell Ngage - Consulting
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Business Strategy
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IT Strategy and Governance
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Business Value Justification
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Enterprise Technology Strategy
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Directory Strategy
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Rapid Technology Rationalization
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Discovery Workshops
Get Ready