Patient Participation DES

2011/12 – 2012/13

PP DES Validation & Payment

DES COMPONENT

1. Establish a PRG comprising only of registered patients and us best endeavours to ensure PRG is representative

Weighting Year 1 Year 2

20% 2. Agree with the PRG which issues are a priority and include these in a local practice survey 20% 3. Collate patient views through local practice survey and inform PRG of the findings 20% 4. Provide PRG with opportunity to comment and discuss findings of local practice survey. Reach agreement with PRG of changes in provision and manner of delivery of services. Where the PRG does not agree significant changes, agree these with the PCT 20% 0% 10% 20% 30% 20% 30% 5. Agree with the PRG an action plan setting out the priorities and proposals arising out of the local practice survey. Seek PRG agreement to implement changes, where necessary inform PCT 6. Publicise the Local Patient Participation Report on the practice website and update the report on subsequent achievement 0% 10%

Step 1: Develop a Patient Reference Group “

Develop in the most appropriate way to most effectively reach the broadest cross section of practice’s registered list ”

• Virtual or face-to-face or a combination • Representative – practice profile, under represented groups, ethnicity • Reasonable size (min 1%?) • Must be an identifiable group

Practice Profile – Balanced Scorecard

Step 6: Publish a Local Participation Report (LPP) on Practice Website 1.

2.

3.

4.

5.

6.

7.

Profile of members of PRG Steps taken to ensure PRG representative Steps taken to agree priority areas How views were obtained Steps taken for PRG to discuss contents of action plan Details of action plan & implementation plan Summary of evidence/findings 8.

Actions to be taken (2012) or have been taken (2013) 9.

Opening Hours and core hour access 10. Extended Hours

Key DES Facts

• £1.10 per registered patient • Sign-up by 31 May 2011 • Practice must have a web site by 29/2/2012 • Patient survey once year with an appropriate sample size or equivalent on-going engagement (must evidence 6 steps) • Report published LLP Report on practice website by 31 March 2012/13

Helpful Hints

• Read Guidance • Use NAPP website www.napp.org.uk

• Use balances scorecard for practice profile • Refer to GP Patient Survey results www.gp-patient.co.uk

• Make a timetable