Transcript Document
Flourishing in a Dynamic Health Care Environment: How to Propel Performance
HFMA 2012 Program
Exploring the Process of Healthcare
Presented By Tom Muha, Ph.D.
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◦ The Research Developing a Positive Work Environment to achieve remarkable results ◦ The Science Understanding Six Principles from the field of Positive Psychology: PROPEL © ◦ Q & A Using PROPEL © to resolve your challenges
◦ Positive Psychology Studies: A scientific exploration of satisfaction and success ◦ ◦ Hospital Performance Studies: Press Ganey HealthStream Research ◦ ◦ Appreciative Inquiry Solucient/Reuters Top 100 HealthGrades Top 5% Case study © PROPEL Performance, LLC www.PROPELperformance.com
◦ New Nurse Manager
Leadership Style:
“Carrots and Sticks” ◦
Problems:
Battling with “Bullies” Culture of Conflict Low Staff Engagement Poor Patient + Staff Satisfaction High Turnover and Agency Use © PROPEL Performance, LLC www.PROPELperformance.com
Increase staff satisfaction, engagement and retention to improve patient satisfaction.
100 90 80 70 60 50 40 30 20 10 0 Employee Retention Employee Engagement Staff Satisfaction Series 1 Series 2 2006 and 2007 Organizational Climate Assessments
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Institutional mean = 3.73
Department mean = 3.89
Extremely Satisfied Ratings for: “I know what is expected of me at work” “I have what I need to do my work right” “I have the opportunity to do what I do best every day” “My co-workers are committed to doing quality work” “I had opportunities to learn and grow in the past year” © PROPEL Performance, LLC www.PROPELperformance.com
© PROPEL Performance, LLC www.PROPELperformance.com
© PROPEL Performance, LLC www.PROPELperformance.com
© PROPEL Performance, LLC www.PROPELperformance.com
• VACANCY RATE 20% = $240,000 • TURNOVER RATE 6% = $425,000 • SICK LEAVE 75% = $151,000 COSTS CONTAINED/ year = $816,000 © PROPEL Performance, LLC www.PROPELperformance.com
Total Staff Coaching Executive Team Coaching Department Leadership Coaching UPT Staff Coaching
Units involved in case study given “Best of the Best” Award
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◦ 5 year follow up Metrics bumping along at the top v. bottom
What is Positive Psychology?
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P
ositive Emotions
E
ngagement
R
elationship Satisfaction
M
eaningfulness
A
ccomplishments ◦ Martin Seligman,
Flourish
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Ø Outlier Bottom 20% Average
☺
Outlier Top 20%
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Ø Outlier
☺
Outlier Bottom 20% Average Top 20%
Tip-offs for Tipping Points, Nature, Sept 3 2009 © PROPEL Performance, LLC www.PROPELperformance.com
The top performers in all fields excel because they feel passion at work ◦ most every day Doug Newberg, UVA Medical School 2 types:
Harmonious v. Obsessive
◦ Key Dynamics: Collaborative v. Controlling Robert Vallerand, Université du Québec à Montréal © PROPEL Performance, LLC www.PROPELperformance.com
Key Characteristics:
1. Positivity v. Negativity 2. Inquiry v. Advocacy 3. Others v. Self
Suffering ----- Languishing ----- Flourishing
P/N < 2:1 3-5:1 6-11:1
Self-Absorbed Quiet Success and Advocacy Desperation Satisfaction
Marcial Losada, Work Teams and the Losada Line
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Calm – Connect – Collaborate ◦ ◦ Builds neural pathways to offset Fight – Flight – Freeze “These people are crazy!” Problem Solving ◦ When staff brings up a problem, ask:
“What would it look like if it were working well?”
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◦ To Achieve Flow, Use Your Strengths Using your strengths maximizes personal performance ◦ Aligning strengths provides increased capabilities: Having full “buckets” maximizes team performance: Executing, Influencing, Relationship Building, Strategic Thinking “Nothing ever happens”
Change requires staying fully engaged Recharging your 4 storehouses of energy: ◦
Physical, mental, emotional, spiritual
Manage your energy – not your time – to achieve non-linear results Loehr and Swartz,
The Power of Full Engagement
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Helping others creates a meaningful life, which promotes the ◦ highest form of happiness Martin Seligman,
Authentic Happiness
Having a friend at work and feeling your boss cares about you are the best predictors of job ◦ satisfaction, engagement, and retention Gallup Q12 Staff Satisfaction Surveys © PROPEL Performance, LLC www.PROPELperformance.com