Safety and Supervisors

Springfield Safety Council May 10,2011 Andrea King Safety Consultant

Management commitment

“It is not enough that management commits itself, they must know what it is they are committed to. Action is required.”

Edwards Deming

Supervisors

o An employee who instructs subordinates o An employee held responsible for the work & actions of other employees

Supervisor responsibilities

• • • • Organize the department Visualize future impacts and needs Ensure productivity and quality standards are met.

Represent management and the company

OSH ACT of 1970 Section 5. Duties (a) Each employer-- (1) shall furnish to each of his employees employment and a place of employment which are free from recognized hazards that are causing or are likely to cause death or serious physical harm to his employees; (2) shall comply with the occupational safety and health standards promulgated under this Act .

OSH ACT of 1970 Section 5. Duties (b) Each employee shall comply with occupational safety and health standards and all rules, regulations, and orders issued pursuant to this Act conduct .

which are applicable to his own actions and

OHIO REVISED CODE 4101.12

Duties of Employers

No employer shall require, permit, or suffer any employee to go or be in any employment or place of employment which is not safe, and no such employer shall fail to furnish, provide, and use safety devices and safeguards, or fall to obey and follow orders or to adopt and use methods and processes reasonably adequate to render such employment and place of employment safe.

OHIO REVISED CODE 4101.12

Duties of Employers

No employer shall fail to do every other thing reasonably necessary to protect the life, health, safety, and welfare of such employees or frequenters. No such employer or other person shall construct, occupy, or maintain any place of employment that is not safe.

OHIO REVISED CODE 4101.13

Duties of Employees No employee shall remove, displace, damage, destroy, or carry off any safety device or safeguard furnished or provided for use in any employment or place of employment, or interfere in any way with the use thereof by any other person.

OHIO REVISED CODE 4101.13

Duties of Employees No employee shall interfere with the use of any

method or process adopted for the

protection of any employee in such employment or place of employment, or frequenter of such place of employment, or fail

to follow and obey orders and to do every other thing reasonably, necessary to protect the life, health, safety, and welfare of such employees and frequenters.

Tom Landry (autobiography)

“The primary challenge of coaching in the National Football League can be boiled down to a one sentence job description. To get people to do what they don’t want to do in order to achieve what they want to achieve.”

Traditional vs. Contemporary safety

o o o o o o o

Traditional

Compliance focused Enforced by management Punish unsafe behavior Top down decision making Dictate policy/processes Rigid, consistent Confrontational o o o o

Contemporary

o o o Values focused Exemplified by management Positive reinforcement of safe behavior Shared decision making Delegate and empower Flexible, innovative Confidence and trust

Performance Formula

Performance =

Motivation x Ability x Job Clarity

Obstacles •

Performance = safe job execution • Motivation = desire • Ability = mental/physical ability • Job Clarity = knows expectations

Safety is about people

__ % of accidents are a result of hazards, safety violations and unsafe conditions.

__ % of accidents are a result of unsafe actions and poor decisions.

Safety is about people

6 % of accidents are a result of hazards, safety violations and unsafe conditions.

94 % of accidents are a result of unsafe actions and poor decisions .

What are the costs?

Teacher was hanging Christmas decorations while standing on a folding chair.

Her foot was caught, and she could not catch herself. She fell on her bottom.

This claims has a current value of $49,313.

What are the costs?

o Employee tried to remove a piece of metal from a machine by sticking his hand into it while it was running.

This resulted in a laceration to his middle finger.

What do you think the costs are?

This claim has a current value of $65,806.

Wha

t are the costs?

o An employee crawled into a machine that did not have guards on it.

The employee was crushed to death. What is the cost to the employer?

Hidden costs?

Costs

This claim had a cost of $5,500.

The cost was lower because he was single with no dependents. Typically this is not the case in a death claim .

o o o o o o o o

Hidden costs

Morale Down time Equipment damage/repair/replacement Hiring and training a new employee OSHA fines and penalties Violation of a specific safety requirement Lawsuits Bad publicity

What should be done?

o o o o o o Change your perspective. Develop the “what’s in it for me approach” at all levels. Convince management that safety pays.

Start a new safety culture. Make sure every employee knows who pays for workers’ compensation. Cultural change

The Perception Survey

100 questions Safety Categories Perceptions of all Employees

Category 1 2 3 Category Description

Effective Accident Investigation

Supervisory Performance

Effective Substance Abuse Program

4

Attitude Towards Safety

5 6 7 8

Effective Communication

New Employee Safe Behavior Effective Safety Goal Setting

Effective Hazard Correction

9 10 Effective Inspections Employee Involvement Senior Mgmt Positive Percent Coordinators Positive Percent Hourly Positive percent

94%

69%

78% 80% 73% 95%

67%

75% 80% 71% 83% 72% 81% 80% 79%

63% 43%

75%

51% 69%

75%

48%

79%

60% 69%

79% 66% 82%

67%

72%

Category 11 12 13 14 15 16 17 18 19 20 21 Category Description Effective Awareness Recognition for Safe Behavior Effective Discipline Effective Safety Contacts

Effective Operating Procedures

Effective Supervisor Training Support for Safety Effective Employee Training Positive Safety Culture

Management Credibility Stress-Related Problems

Senior Mgmt Positive Percent 68% Coordinator s Positive Percent

71%

Hourly Positive P percent

76%

49% 44% 67%

81%

67% 66% 55% 67%

75% 85%

40% 62%

72% 77% 81% 72%

64%

74% 86% 88%

59% 69% 65%

73% 74% 78%

67%

78% 84% 77%

Percent Positive Response All Areas

100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 1 2 3 4 5 6 Senior Mgmt Positive Percent 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 Coordinators Positive Percent Hourly Positive Percent

Survey Data Points • • • # 2 (69%) Supervisor Performance Accountability Recognition • • • • #6 (63%) Selection of Employees Consistent Orientation Supervisor Training Employees New Employee Accountability

Survey Data Points #7 (43%) Is there a system in place to set, communicate and monitor safety goals?

#9 (51%) Safety inspections – – – – Taken place?

Effective?

Inclusive?

Corrected?

Survey Data Points • #10 (69%) How are employees involved in managing safety?

• • #11 (68%) How effective is the safety awareness training? Reinforcement of safe work practices

Survey Data Points • • #12 (40%) Are supervisors trained in recognizing and reinforcing safe behaviors?

How is this monitored?

#13 (44%) • • Are policies enforced on a consistent basis?

Are supervisors trained in how to deliver effective discipline?

#14 (67%) Survey Data Points #16 (67%) • • Safety information communicated effectively (contacts) Do you know when to give safety contacts?

• Is the climate open to supervisors admitting that they don’t know what to do?

Survey Data Points • • #17 (66%) Do executives exhibit support for safety through their decisions and actions?

Are all employees involved in the safety process? • • • #18 (55%) Who needs training?

How do you evaluated the effectiveness of the training?

Are supervisors coaching daily

“Your focus determines your reality”

Qui Gonn Jenn of Star Wars – The Phantom Menace

Questions?