Workplace Violence - University of California
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Transcript Workplace Violence - University of California
University of California
Office of the President
November 2009 Safety Meeting
Reynolds, Smith, & Hill
(Orlando) – Nov. 6, 2009
Ex-Employee
UCLA - October 8, 2009
Graduate Student’s ExWife
Yale University - Sept. 8,
2009
Student Attacked with a
Knife
UC Irvine – September
13, 2009
Richmond Bridge – Aug.
11, 2009
Graduate Student
Toll Collector & Friend
SiPort (Santa Clara) –
November 15, 2008
CEO, Vice President, and
Human Resources
Manager
UCOP November 2009 Safety Meeting
3rd Leading
Cause of
Workplace
Fatalities 517 in 2008
OSHA
Estimates 2
Million
People are
Victims of
Workplace
Violence
Every Year
UCOP November 2009 Safety Meeting
Workplace violence is any physical
assault, threatening behavior, or
verbal abuse occurring in the work
setting…..U.S. Occupational Safety and Health
Administration (OSHA)
UCOP November 2009 Safety Meeting
Based on Perpetrator’s Relationship to the
Victim(s) and/or Place of Employment
Type I – Criminal Intent
Type II – Customer or Client
Type III – Worker-on-Worker
Type IV – Personal Relationship
UCOP November 2009 Safety Meeting
UCOP Commitment
Safe Workplace
Free From Threats & Acts of Intimidation & Violence
Prohibit Threats/Acts of Violence
Zero Tolerance
Disciplinary/Corrective Action/Possible Dismissal
UC Personnel Policies & Collective Bargaining
Agreements
Certain Acts – Violation of Law
UCOP November 2009 Safety Meeting
Every UCOP Community Member Shares a
Responsibility for Creating & Maintaining a Civil
& Respectful Workplace
Any UCOP Employee Subject to or Witness to a
Violation Workplace Violence Policy:
Encouraged to Report Violation/Incident to Next-inLine Supervisor (Not a Party to Violation/Incident)
Any Emergency or Suspected Criminal Conduct
Immediately Reported to the Oakland/Local Police
Department, Building Security, & UC Police
Department
UCOP November 2009 Safety Meeting
Supervisors, Managers, or Administrators
Receiving a Report of Intimidation, Threats, or
Acts of Violence:
Take Appropriate Act to Investigate and When
Appropriate, Correct the Problem
Consult with Human Resources & the UCOP Threat
Management Team As Appropriate
No Employee Shall Be Retaliated Against for
Truthfully Reporting Perceived Intimidation,
Threats, or Acts of Violence
UCOP November 2009 Safety Meeting
Team From Several Disciplines
Resource for Supervisors & Department Managers
Expertise/Training in Managing Workplace Violence
Assesses Potential or Actual Threats of Violence
Team Convenes – Department Needs Assistance
or Counsel
Written Workplace Violence Prevention and
Threat Management Team Guidelines
Threat
Management
Team
Guidelines
UCOP November 2009 Safety Meeting
Employee and Labor Relations
Employee Assistance Program
Business Operations, Building Services
Office of General Counsel
UC Police
External Relations, Communications
UCOP November 2009 Safety Meeting
Intimidation - An act or expression toward another
person, causing the other person to reasonably fear for
his/her safety or the safety of others
Threat of Violence - An act or expression that
threatens mental or physical harm to person(s) or
damage to property
Act of Violence - An act or expression that causes
mental or physical harm to person(s), however slight,
or damage to property
Workplace - All University facilities and off-campus
locations where faculty, staff, or student employees are
engaged in University business
UCOP November 2009 Safety Meeting
Erratic Work Patterns
Decline in
Productivity
Substandard Work
Relationships
Continual Excuses
and Blame
Concentration
Problems
Attendance Problems
Safety & Health Issues
Careless Health &
Hygiene
Evidence of Serious
Stress in Personal Life
Unusual or Changed
Behavior
Depression
UCOP November 2009 Safety Meeting
Do:
Remain Calm - Speak in Moderate Tone of
Voice
Show Respect -Even When They Become Upset
Focus on Problem - Ask for Details of the
Situation and Go Over Possible Solutions
Alert Co-Workers If Person May Become
Violent
Report the Incident Immediately According to
Established Procedures if the Situation
Threatens to Get Out of Control
UCOP November 2009 Safety Meeting
Don’t:
Argue or Raise Your
Voice
Mimic an Angry Person’s
Behavior
UCOP November 2009 Safety Meeting
Immediate Threat - Call 9-911
Contact Building Security
Emergencies, Perceived Emergencies, or
Suspected Criminal Conduct - Immediately
Report to Supervisor/Manager
Supervisor/Manager – Contact Threat
Management Team Who May Contact:
Oakland Police Department (or Local Police Dept.
for Off-Site Locations)
UC Police Department
Building Services/Security
UCOP November 2009 Safety Meeting
UCOP Guidelines for Workplace Violence
Prevention:
http://hrop.ucop.edu/mgr_sup/eap/tm02.html
UCOP Threat Management Team
Guidelines:
http://hrop.ucop.edu/mgr_sup/eap/threat_mngmt.html
UCOP November 2009 Safety Meeting
Workplace Violence Can Take Many Forms
and Has Numerous Causes
Keep Alert to Signs of Potential Violence
and Take Immediate Action When You
Recognize Them
Make Sure to Follow Security Procedures
and Encourage Employees to Do Likewise
UCOP November 2009 Safety Meeting