Transcript Non Verbal Communication

Non Verbal
Communication
July 20, 2015
 Hone
your interpersonal advantages while
interacting with others
 Recognize how the eyes, face, body, and
appearance can send nonverbal messages
 Explore non-verbal behaviours that play a
vital role in our communication
 Analyze the importance of nonverbal
communication
 Understand eye access cues and what each
cue communicates
 Please
write a one sentence definition of
“Non-verbal communication”
Nonverbal communication is usually
understood as the process of
communication through sending and
receiving wordless messages
Such messages can be communicated
through gesture; body language or
posture; facial expression and eye
contact; object communication such as
clothing, hairstyles
•
Words have limitations
•
Nonverbal signals are powerful
•
Nonverbal message are likely to be
more genuine
•
Nonverbal signals can express feelings
inappropriate to state
•
A separate communication channel is
necessary to help send complex
messages
 Express emotions
 Express
interpersonal attitudes
 To accompany speech
in managing the cues
of interaction between speakers and
listeners
 Self-presentation of
 Rituals
(greetings)
one’s personality
 You
can communicate with someone who is hard
of hearing of deaf.
 You
can communicate at place where you are
supposed to maintain silence.
 You
can communicate something which you
don't want others to hear or listen to.
 You
can communicate if you are far away from a
person. The person can see but not hear you.

Non-verbal communication makes conversation
short and brief.
 You cannot have
long conversation.
 It varies culture to culture.
 Cannot discuss the particulars of
 Difficult to understand and
your message.
requires a lot of
repetitions.
 Cannot
 Less
be used as a public tool for communication.
influential and cannot be used everywhere.

Repetition: they can repeat the message the person is
making verbally

Contradiction: they can contradict a message the individual
is trying to convey

Substitution: they can substitute for a verbal message. For
example, a person's eyes can often convey a far more vivid
message than words can often do

Complementing: they may add to or complement a verbal
message. A boss who pats a person on the back in addition to
giving praise can increase the impact of the message

Accenting: non-verbal communication may accept or
underline a verbal message. Pounding the table, for example,
can underline a message.
7%
spoken or
written words
A "majority" of the meaning we attribute to
55%
words
comes
not
from
the
words
38%
Face and body:
voice
dynamics:
non-verbal
themselves,
but from nonverbal factors such
tone + inflection +
communication or
as
gestures,
facial
expressions,
tone,
body
volume + accent
face and body
+ non-word
language.
language, etc.
sounds; and...

Kinesics (body language) Body motions such as shrugs,
foot tapping, drumming fingers, eye movements such as
winking, facial expressions, and gestures

Proxemics (proximity) Use of space to signal privacy or
attraction

Haptics Touch

Oculesics Eye contact

Chronemics Use of time, waiting, pausing

Olfactics Smell

ParalanguageTone of voice, timbre, volume, speed
 Sound
symbols Grunting, mmm, er, ah, uh-huh,
mumbling
 Silence
Pausing, waiting, secrecy
 Posture
Position of the body, stance
 Adornment
Clothing, jewellery, hairstyle
 Locomotion
Walking, running, staggering, limping
Facial expressions
You have 80 muscles in your face that can create
more than7,000 facial expressions.
There are six main facial expression found in all
cultures




Happiness (round eyes, smile, round cheek)
Fear (around eyes, open mouth)
Angry (lower eyebrow, and stare intensely)
Disgusting (wrinkled nose, lowered eyelids and
eyebrow, raised upper lips)
 Surprise (raised eyebrow, wide open eyes, open mouth)
 Sadness (area around mouth and eyes)
Gestures
It’s the Body movement while talking, which reinforces
what you want to say.
Gestures may be ‘warm’ or ‘cold’. Warm gesture include
leaning towards people, smiling and touching.
Avoid nervousness, i.e., scratching your arms, tugging
your ears or licking your lips.
 Deliberate movements and signals:
Common gestures
include waving, pointing, and using fingers to
indicate number amounts.
Regulate the flow of conversation.
For example, if a
student is talking in class, single
nods of the head from the teacher will likely cause
that student to continue and perhaps elaborate.
BODY LANGUAGE AND POSTURE

Posture and movement can also convey a great deal on information.
Such as arm-crossing, and leg-crossing, hands in the pocket, hands on
the hips.

People communicate by the way they walk, stand, and sit.

Body orientation also indicates status or liking of the other
individual

Body postures and movements are frequently indicators of selfconfidence, energy, fatigue, or status
It is the study of how people use and perceive the
physical space around them
 Effected
by the objects around you i.e.,
arranging of chairs / office and dress
 Formal dressing
 Audience /
/ Informal dressing
Situation
 For
most of us, someone standing very
close to us makes us uncomfortable. We
feel our "space" has been invaded. People
seek to extend their territory in many
ways to attain power and intimacy. We
tend to mark our territory either with
permanent walls, or in a classroom with
our coat, pen, paper, etc. We like to
protect and control our territory.
Intimate distance
Personal distance
Social distance
Public distance
18”
18” to 4’
4’ to 8’
8’ to 10’
 The
"intimate zone" is about
two feet. This zone is
reserved for our closest
friends.
 The
"personal zone" from
about 2-4 feet usually is
reserved for family and
friends.
Intimate Zone
 The
“social zone” (4-12 feet)
is where most business
transactions take place.
 The
"public zone" (over 12
feet) is used for lectures.
Personal Zone
Social Zone
Public Zone
 At
the risk of stereotyping, we will generalize
and state that Americans and Northern
Europeans typify the non-contact group with
small amounts of touching and relatively large
spaces between them during transactions. Arabs
normally stand closer together and do a lot of
touching during communication.

We use "things" to
communicate. This can involve
expensive things, neat or
messy things, photographs,
plants, etc. We use clothing
and other dimensions of
physical appearance to
communicate our values and
expectations.
Looking, staring, and blinking can also be important
nonverbal behaviors.
 Our Eyes are most expressive part
 Raising or Lowering our Eye brows, smiling,
nodding
& winking
 Do not avoid eye contact while talking
to your boss
 Too much eye contact is perceived as aggressive,
dominant and uncomfortable.
 Effective persons maintain more eye contact than
ineffective ones
Paralanguage (sometimes called vocalics) is the
study of nonverbal cues of the voice. Various
acoustic properties of speech such as tone voice,
pitch, loudness, inflection etc.



The pitch, rate and volume make you sound
more expressive
Difference between Good intonation and monopitch
To develop an effective speaking voice…
 use effective pitch
 Speak with a correct rate and slowly enough so you
can be understood
 Express clearly like ‘Did you’ instead of ‘Didjya’ or
‘Want to’ instead of ‘Wanna’
Vocal

The meaning of words can be
altered significantly by changing
the intonation of one's voice.

Think of how many ways you can
say "no“

you could express mild doubt,
terror, amazement, anger among
other emotions. Vocal meanings
vary across cultures.
“You are doing a good job”
saysay
it in it
a way
clearly
that that
the employee
in athat
way
thatindicates
indicates
the
is doing a great job.
employee is doing a rather average job.
Have you noticed the difference?
NONVERBAL
BEHAVIOR
INTERPRETATION
Brisk, erect walk
Confidence
Standing with hands on hips
Readiness, aggression
Sitting with legs crossed, foot
kicking slightly
Boredom
Sitting, legs apart
Open, relaxed
Arms crossed on chest
Defensiveness
Walking with hands in pockets,
shoulders hunched
Dejection, unhappiness,
disappointment
NONVERBAL
BEHAVIOR
INTERPRETATION
Hand to cheek
Evaluation, thinking
Touching, slightly rubbing nose
Rejection, doubt, lying
Rubbing the eye
Doubt, disbelief
Hands clasped behind back
Anger, frustration, apprehension
Locked ankles
Apprehension, worry, anxiety
Head resting in hand, eyes
downcast
Boredom
Rubbing hands
Anticipation
Know Your Body Language
Hand Shake
Closed Body Language
Not Interested In You.
Facial Expression
What to do!!
Facial Expression
Happiness!!!
Facial Expression
Anger!!!
Facial Expression
Fear!!!
 Most
of the world means
“O.K”
 In Iran means “extremely
obscene” OR rude.
 In Nigeria “Good luck”.
 In Japan means “five”.
 In Turkey means “political
rightist party”
 In
Somalia means “
rude or dishonest sign”.
 In
some parts of
Europe means “ private
signal to show that
something is joke”.

commonly means
“everything is all right or
perfect”.
In France means
“worthless”.
 Japan means “ money”.
In German means “
rude”.

 In
Brazil means “Good
luck”.
 Russia means “you get
nothing from me”.
 Yugoslavia means “you
can’t have it”.
 Turkey,
Tunisia &
Holland means
“obscene”.