Transcript English for Spa Receptionists

for Spa
EnglishEnglish
for Spa Receptionists
Receptionists
Offering information about
services
• Listen to the following conversations carefully
• A: What kind of service do you have here?
• B: Well, we have traditional Thai massage, oil massage,
body scrub, facial massage with aromatic oil, and
reflexology. What kind of service are you interested in?
• A: I’ll try traditional Thai massage.
• B: Would you like to try a one-hour or a two-hour
massage?
• A: One hour, please.
Dialogue 2
• A: Do you do body wrapping here?
• B: Yes, we have a Thai body herbal wrap,
tomato and honey body wrap, detox body
wrap, and seaweed body wrap. Which
would you prefer?
• A: The detox body wrap sounds
interesting. I’ll have that one.
Dialogue 3
• A: What does a body package include?
• B: It includes a body scrub, body
massage, herbal sauna and body wrap.
• A: how long will it take?
• B: About two hours.
• A: That’s quite long.
• B: Yes but it is good for your skin.
Dialogues 4 & 5
• A: I’d like to have a
massage. What does
traditional Thai
massage do for you?
• B: It can relieve
stiffness and help
improve your blood
flow.
• A: What is an oil
massage like?
• B: It is a kind of
aroma therapy. The
aromatic oil can
helpyou relax and it
reduces stress.
Dialogue 6
• A: Hello! Can you tell me what a day package involve?
• B: First, the herbal sauna helps open your pores and
thus release toxin. The body scrub improves blood
circulation and removes dead cells.
• A: What does a body wrap do?
• B: The body wrap warms up your body and boost the
release of body toxin
• A: What’s next?
• B: The Swiss shower activates blood circulation and
lympic system. Finally body massage, facial massage
and reflexology help rid your muscle tension. You will
feel totally relaxed.
• A: O.K. I think I’ll have a day package.
Vocabulary 1
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Kind
Service
Aroma oil
Are interested in
Try
Thai herbal body wrap
Tomato and honey wrap
Detox body wrap
Seaweed body wrap
Vocabulary 2
• Include
• How long…?
Vocabulary 3
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Relieve stiffness
Improve
Blood flow
Aroma therapy
Relax
Reduce
Stress
Involve
Pores
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Release
Toxin
Blood circulation
Remove dead cells
Boost
Activate
Lympic system
Muscle tension
Dialogue 7
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A:
B:
A:
B:
A:
B:
A:
B:
You eat sweet marjoram, right?
Yes is that okay?
How is your blood pressure?
My blood pressure is a bit low.
Then you should avoid sweet Marjoram,
What should I have, then?
What about Rosemary or Thyme?
Let me try Rosemary.
Vocabulary 1
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Choose
That
How
Health
Blood pressure
Should
Avoid
Right
Vocabulary 2 Herbs
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Lavender
Peppermint
Jasmine
Grape fruit
Orange
Chamomile
Eucalyptus
Bergamot
Yiang Yiang
Tea Tree
Cedarwood
Lemon Grass Geranium
Lesson 5
• Giving suggestion and guidelines on
types of treatment
Dialogue 1
A: What should I do to prepare myself for a day
package?
B: First, you will have to take a shower and put on
the clothes we prepare for you. Remember to
take off your watch and jewelry.
A: Ok, that’s easy.
B: Be careful not to eat a heavy meal before the
session.
Vocabulary 1
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Should
Prepare
Myself
Day package
Have to
Take a shower
Put on
Clothes
Take off
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Watch
Jewelry
Eat
Heavy meal
Before
Session
Remember to
That’s easy
Be careful not to
Dialogue 2
A. You should avoid drinking alcohol. It increases your
blood pressure. Don’t take to long a sauna. It makes
you feel dizzy, nauseated or faint.
B. Should I drink any water?
A. Certainly, you should drink glass of water before the
sauna and another glass of water after the service.
A. Is that all?
B. Wait about one hour before taking a shower. This is to
let your body absorb the effects of the treatment.
A. Great. Thank you for your information
B. You are welcome.
Vocabulary 2a
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Avoid
Drinking
Increases
Blood pressure
Sauna
Dizzy
Nauseated
Faint
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Drink
Before
Glass
After
Service
Wait
Let
Absorb
Vocabulary 2b
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Effects
Treatment
Great
Information
You should avoid (+v.)
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Don’t (+ v.1)
Should (+ v.1)
Is that all?
You are welcome
Thank you
Dialogue 3
A. From your health record, you have high blood
pressure. You should not use Rosemary, Clary
sage, Thyme and Hyssop.
B. I’d recommend Lavander, Orange, Lemon,
Bergamot, Geranium, Chamomile, and
Cedarwood. Try these and see what you like.
A. Ok. Chamomile is fine.
Vocabulary 3
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Health record
High blood pressure
Rosemary
Clary Sage
Tyme
Hyssop
Lavander
Orange
Lemon
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Bergamot
Geranium
Chamomile
Cedarwood
Try
Like
Fine
See what you like
Dialogue 4
A. What does Lavander oil do?
B. It calms you down.
A. Wonderful. I really need to relax.
B. Right, Sir. It also makes you sleep well.
A. What about Lemon or Frankincense?
B. They make you more active.
Vocabulary 4
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Lavander
Oil
Calms down
Wonderful
Also
Makes
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Sleep
Well
Lemon
Frankincense
More
Active
Lesson 6
• Making an appointment and telephoning
Dialogue 1
A. Good morning. Welcome to the Sawaddee Spa.
B. Good morning. I’d like to book a body package
at 1 o’clock.
A. Of course, Madam. Let me see. OK one o’clock
is fine. May I have your name and phone
number, Madam?
B. Cathy Smith, 01-3864650. do I have to leave a
deposit?
A. That would be nice. Maam. 50% would do.
B. Here it is.
A. Thank you very much. See you at one.
Dialogue 2
A. Good afternoon. The Sawaddee Spa, Suda’s speaking.
B. Hi, could I make an appointment for a body package at
10 o’clock tomorrow morning?
A. Please wait a minute, madam. Let me check it for you.
B. OK
A. I’m sorry Madam. We are fully booked at that time. What
about one o’clock in the afternoon?
B. OK, one o’clock is fine.
A. May I have your name and phone number, please?
B. Jenny Wong, 01-4784600
A. Thank you very much, Miss Wong. See you at one
o’clock tomorrow
Dialogue 3
A. Good afternoon. The Sawaddee Spa.
May I help you?
B. Oh! Hi! Cathy Smith’s speaking.
A. Oh! Hello. Mrs. Smith.
B. I have an appointment at one, but I can’t
made it. I am sorry.
A. Hmmm… can you come at 5 o’clock,
then?
B. Five? Yes, five o’clock is fine.
Vocabulary
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Book
Of course
Leave
Deposit
Would do
Speaking
Appointment
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Wait a minute
Check
Fully booked
Can’t make it
Let me see
Here it is
Presented to you by:
 Sakon
Nakhon Rajabhat University
 Foreign Language Department
 Mr. Joel D. Aldrich