Transcript Tactical Planning 2005-2008

Information Resources
In Transition…
Adding Value…
Making a Difference
University of Scranton – IT Forum
February 14, 2013
Process
o Began late spring 2012
o No formal SWOT/scan
• Relied on Jerry’s doctoral research
• Reviewed progress on 2010-13 plan
o Included PIR Leadership and
departments, IRAC, IMAC, TAG,
Deans
o Updated vision, mission, priorities
Professional expertise
Seamless technology environment
Promote sound business practices
Enhance the learning experience
Our Vision
Providing Professional Services
Trends
 Availability of cloud services requires expertise in
integration, contract management, and vendor relations
 Focus on compliance, information security,
business continuity necessitate knowledge of risk
management
 Changes in the type and nature of IT services provided
demand different staff skill sets, new roles for CIO
Providing Professional Services
Goals
 Develop a service management program
 Monitor and adjust service and platform mix
 Centralize asset management, contract management,
and capital budgeting
 Further develop project management practices
 Increase focus on risk management activities
Providing Professional Services
Project Highlights
 Create an IT Service Catalog
 Develop Service Level Agreements
 Refine use of Footprints CRM
 Seek opportunities to participate in shared services;
connect to Wide Area Networks for collaboration
 Review and negotiate contracts for Banner, Luminis,
Angel, Cable TV
 Strengthen project planning; use of PM tools and
practices
 Implement an IT Disaster Recovery Plan; including colocation site for critical systems
 Two factor authentication; penetration testing
Leveraging I & T as an Asset
Trends
 Evolution of campus networks from a novelty to a
utility that must be constantly monitored and managed
with redundancy, high availability and increasing
capacity required – how can we leverage?
 Advent of big data and analytics in higher education –
adept use of information resources is becoming a key
differentiator in attracting and serving students
 Public attention on college affordability – what role
does IT play in increasing costs? Creating efficiencies?
Leveraging I & T as an Asset
Goals
 Implement key software tools and upgrades
 Implement an Identity & Access Management Program
 Assess Unified Collaboration offerings
 Lead business process improvement initiatives
 Ensure high availability infrastructure
 Expand virtualization to desktop environment and
software applications
 Explore the use of “big data” and analytics
 Partner in information management initiatives
Leveraging I & T as an Asset
Project Highlights
 Upgrades to Banner, Microsoft Office
 Identity & Access Management (2.0)
 Enhancements to Data Center, Information Security
tools, and network architecture (IPv6)
 Virtual Desktop Infrastructure (VDI), applications
 PMO and IT Development & Applications initiating
business process improvements
 Assess needs for Unified Collaboration tools
 Explore uses of dashboards, data marts/warehouses,
CRM systems for enrolled students
 Partner on “Born Digital,” electronic records retention
Embracing Consumerization
Trends
 IT migrating from the consumer market into the
workplace or classroom
•
Includes the Bring Your Own Device (BYOD) movement
•
Also brings need for integration with existing systems,
security concerns about where data resides, and different
support requirements
•
Will this enhance productivity? Save money? Introduce
more risk?
Embracing Consumerization
Goals
 Plan and develop for mobile work and learning
 Improve Royal Card Services
 Improve the community experience using IT services
and tools
Embracing Consumerization
Project Highlights
 Architecting for BYOD
 Mobile Device Management
 Royal Card
•
Upgrade system, readers
•
Redesign card with new capabilities
•
Implement mobile applications
 My.Scranton Portal improvements
 Evaluate Royal Drive
 Better support for student gaming
Supporting Innovation in
Teaching & Learning - Trends
 Technology viewed as a key factor contributing to
student engagement, efficient delivery of certain
types of content, and aid in measurement of learning
•
Next generation Learning Management Systems (LMS)
•
Instructional technologies
•
On-line & MOOC’s
•
Learning Analytics
•
Computer Labs replaced by collaboration space
Supporting Innovation in
Teaching & Learning - Goals
 Expand lecture capture use and capabilities
 Explore next generation learning management tools
 Consultation and support for Rehabilitation Center
building project
 Refine long-term plan for supporting classroom
technologies
 Partner with colleges on unique needs and campus
standards
Supporting Innovation in
Teaching & Learning - Projects
 Add rooms with lecture capture capability; explore
videostreaming
 Identify and implement ANGEL replacement
•
Partner & support learning assessment
•
Explore LMS-social network tools
 Rehabilitation Center building
•
Infrastructure, classrooms/labs, and moves
 Discussions with Deans and TAG
 Designing flexible learning spaces
 Support for online programs, blended learning
 Support for faculty research activities
Next Steps
o Spring 2013
• Sharing with University community,
key groups
o Plan starts June 1
o PIR Leadership work on developing
metrics/measures to demonstrate
progress
Information Resources
Project Pipeline
Spring 2013 Portfolio
Spring 2013 Implementation
 Royal Card System Upgrade & Readers
 My.Scranton Portal Upgrade
 Footprints
•
Final conversion of Project Tracking into Change
Management
 Campus Wireless Upgrade
•
Complete outdoor areas
 Identity & Access Management
 Infrastructure work
•
VPN upgrade, New network monitoring appliance, servers,
storage
 Admissions Project
 Conversion to new CRM - Slate
Questions?