Tactical Planning 2005-2008
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Transcript Tactical Planning 2005-2008
Information Resources
In Transition…
Adding Value…
Making a Difference
University of Scranton – IT Forum
February 14, 2013
Process
o Began late spring 2012
o No formal SWOT/scan
• Relied on Jerry’s doctoral research
• Reviewed progress on 2010-13 plan
o Included PIR Leadership and
departments, IRAC, IMAC, TAG,
Deans
o Updated vision, mission, priorities
Professional expertise
Seamless technology environment
Promote sound business practices
Enhance the learning experience
Our Vision
Providing Professional Services
Trends
Availability of cloud services requires expertise in
integration, contract management, and vendor relations
Focus on compliance, information security,
business continuity necessitate knowledge of risk
management
Changes in the type and nature of IT services provided
demand different staff skill sets, new roles for CIO
Providing Professional Services
Goals
Develop a service management program
Monitor and adjust service and platform mix
Centralize asset management, contract management,
and capital budgeting
Further develop project management practices
Increase focus on risk management activities
Providing Professional Services
Project Highlights
Create an IT Service Catalog
Develop Service Level Agreements
Refine use of Footprints CRM
Seek opportunities to participate in shared services;
connect to Wide Area Networks for collaboration
Review and negotiate contracts for Banner, Luminis,
Angel, Cable TV
Strengthen project planning; use of PM tools and
practices
Implement an IT Disaster Recovery Plan; including colocation site for critical systems
Two factor authentication; penetration testing
Leveraging I & T as an Asset
Trends
Evolution of campus networks from a novelty to a
utility that must be constantly monitored and managed
with redundancy, high availability and increasing
capacity required – how can we leverage?
Advent of big data and analytics in higher education –
adept use of information resources is becoming a key
differentiator in attracting and serving students
Public attention on college affordability – what role
does IT play in increasing costs? Creating efficiencies?
Leveraging I & T as an Asset
Goals
Implement key software tools and upgrades
Implement an Identity & Access Management Program
Assess Unified Collaboration offerings
Lead business process improvement initiatives
Ensure high availability infrastructure
Expand virtualization to desktop environment and
software applications
Explore the use of “big data” and analytics
Partner in information management initiatives
Leveraging I & T as an Asset
Project Highlights
Upgrades to Banner, Microsoft Office
Identity & Access Management (2.0)
Enhancements to Data Center, Information Security
tools, and network architecture (IPv6)
Virtual Desktop Infrastructure (VDI), applications
PMO and IT Development & Applications initiating
business process improvements
Assess needs for Unified Collaboration tools
Explore uses of dashboards, data marts/warehouses,
CRM systems for enrolled students
Partner on “Born Digital,” electronic records retention
Embracing Consumerization
Trends
IT migrating from the consumer market into the
workplace or classroom
•
Includes the Bring Your Own Device (BYOD) movement
•
Also brings need for integration with existing systems,
security concerns about where data resides, and different
support requirements
•
Will this enhance productivity? Save money? Introduce
more risk?
Embracing Consumerization
Goals
Plan and develop for mobile work and learning
Improve Royal Card Services
Improve the community experience using IT services
and tools
Embracing Consumerization
Project Highlights
Architecting for BYOD
Mobile Device Management
Royal Card
•
Upgrade system, readers
•
Redesign card with new capabilities
•
Implement mobile applications
My.Scranton Portal improvements
Evaluate Royal Drive
Better support for student gaming
Supporting Innovation in
Teaching & Learning - Trends
Technology viewed as a key factor contributing to
student engagement, efficient delivery of certain
types of content, and aid in measurement of learning
•
Next generation Learning Management Systems (LMS)
•
Instructional technologies
•
On-line & MOOC’s
•
Learning Analytics
•
Computer Labs replaced by collaboration space
Supporting Innovation in
Teaching & Learning - Goals
Expand lecture capture use and capabilities
Explore next generation learning management tools
Consultation and support for Rehabilitation Center
building project
Refine long-term plan for supporting classroom
technologies
Partner with colleges on unique needs and campus
standards
Supporting Innovation in
Teaching & Learning - Projects
Add rooms with lecture capture capability; explore
videostreaming
Identify and implement ANGEL replacement
•
Partner & support learning assessment
•
Explore LMS-social network tools
Rehabilitation Center building
•
Infrastructure, classrooms/labs, and moves
Discussions with Deans and TAG
Designing flexible learning spaces
Support for online programs, blended learning
Support for faculty research activities
Next Steps
o Spring 2013
• Sharing with University community,
key groups
o Plan starts June 1
o PIR Leadership work on developing
metrics/measures to demonstrate
progress
Information Resources
Project Pipeline
Spring 2013 Portfolio
Spring 2013 Implementation
Royal Card System Upgrade & Readers
My.Scranton Portal Upgrade
Footprints
•
Final conversion of Project Tracking into Change
Management
Campus Wireless Upgrade
•
Complete outdoor areas
Identity & Access Management
Infrastructure work
•
VPN upgrade, New network monitoring appliance, servers,
storage
Admissions Project
Conversion to new CRM - Slate
Questions?