Transcript Available technology

Managing by the Numbers:
CSA and Driver Management
This webcast will cover ...
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Driver Incentives, PSP and Hiring Criteria,
Red Flag Violations And Driver Coaching,
Kraft Foods Driver Management Program,
Question & Answer
Moderator
Dr. Gary Petty, President & CEO, NPTC
Panelists
Tom Moore, Vice President of Education, NPTC
Tom Bray, Editor – Transportation Management,
J. J. Keller & Associates, Inc.
Scott Willert, Senior Manager, Private & Dedicated
Fleets, Kraft Foods
Jeff Jones, Senior Manager Logistics Operations,
Kraft Foods
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Dr. Gary Petty
President & CEO
National Private Truck Council
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Introduction
• Driver Incentives, PSP and Hiring Criteria
– Tom Moore
• Red Flag Violations And Driver Coaching – Tom Bray
• Kraft Foods Driver Management Program
– Scott Willert & Jeff Jones
• Housekeeping issues:
Gary Petty
National Private
Truck Council
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Introduction and
Disclaimers
• The content in this webcast is intended for
Gary Petty
information purposes only and should not be
National Private
construed as providing legal advice.
Truck Council
• This is an introductory course and is intended
to highlight critical safety and compliance topics. Time
constraints limit our ability to go in depth.
• We invite you to ask questions. We will answer them
throughout today’s webcast.
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Tom Moore, CTP
Vice President of Education
National Private Truck Council
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Driver Hiring Criteria
• NPTC Best Practices:
 2+ years’ driving experience in relevant equipment
 Minimum age: 25
 Clean driving record
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Tom Moore
National Private
Truck Council
FMCSA’s Pre-Employment
Screening Program
• Provides 3 years’ roadside inspection and 5 years’
crash history tied to an individual driver’s record
stored in MCMIS
• Enrollment and ordering:
Tom Moore
National Private
Truck Council
 Complete an agreement, which includes an acknowledgement of
employer’s FCRA responsibilities
 Pay annual fee of $100, or $25 for carriers with less than
100 power units
 Obtain signed driver authorization and pay $10 for each requested
driver history
 Driver can request a personal driving history for a fee of $10, but you
should provide them with a copy of the report whenever adverse
action is taken
 Website: http://www.psp.fmcsa.dot.gov
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Sample PSP Record
Tom Moore
National Private
Truck Council
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Sample PSP Record
Tom Moore
National Private
Truck Council
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PSP Benchmarking
• Before you make a decision, benchmark your current
driver pool
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Extract records for each of your drivers from CSMS
Score their violations and crashes
Rank your drivers based on their scores
Establish a threshold for acceptance
Score each PSP record and compare it to your threshold for
acceptance
Tom Moore
National Private
Truck Council
• Use caution!
 Work with your insurance provider and legal counsel to establish the
thresholds
 The data may be misleading. For example, intrastate
drivers may not have much of a record.
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Driver Incentives
• FMCSA research indicates safety incentives reduce
the incidence of insurance claims, workers'
Tom Moore
National Private
compensation claims, and crashes by 65 percent.
Truck Council
• Types of incentives include: money/savings bonds, bonuses,
gifts, discounts at truck stops, and recognition
• Keys to success:
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Managerial vigor
Rewarding the "bottom line"
Attractiveness of the reward
Progressive safety credits
Simple rules
Perceived equity and attainability
Short incubation period
Stimulating peer pressure towards safe
conduct
• Employee participation in program design
• Prevention of accident under-reporting
• Rewarding multiple levels of the
organization
• Supplementing rewards with safety training
• Maximizing net savings versus maximizing
benefit-cost
• Involving the family
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CSA-Specific Incented
Behavior
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Clean inspections
Milestone for miles/time without a violation
Crash-free milestones
Completion of refresher training
DVIR accuracy with spot check
Others?
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Tom Moore
National Private
Truck Council
Tom Bray
Editor, Transportation Management
J. J. Keller & Associates, Inc.
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Driver Interventions
• Drivers are selected for investigation by FMCSA
 At the time of a carrier intervention
 If they are over the 90th percentile in DSMS
• An FMCSA driver intervention involves
 Personally intervened with if have “Red Flag” violations
 Notice of Violation
 Notice of Claim
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Tom Bray
J. J. Keller &
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Red Flag Violations
Violation
395.13(d)
383.21
Description
Driving after being declared out-of-service
Operating a CMV with more than one driver's
license
Operating a CMV with more than one driver's
license†
BASIC
Fatigued Driving
Severity
10
Driver Fitness
8
Driver Fitness
8
Driver Fitness
8
Driving a CMV (CDL) while disqualified
Driver Fitness
Driver lacking valid license for type vehicle being
391.11(b)(5) operated
Driver Fitness
8
391.15(a)
Driving a CMV while disqualified
Driver Fitness
8
392.4(a)
Driver uses or is in possession of drugs
Drug & Alcohol
10
396.9(c)(2)
Operating an OOS vehicle
Vehicle Maintenance
10
383.21(a)
383.23(a)(2) Operating a CMV without a CDL
383.51(a)
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8
Tom Bray
J. J. Keller &
Associates, Inc.
Unsafe Driving
• Violations that affect BASIC Measure and Score:
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Speeding
Failure to wear seatbelt
Failure to obey traffic control device
Following too close
Speeding violations appeared on more than
170,000 inspection reports in 2010 claiming
the top spot, and seat belt violations
are #7 with over 70,000
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Tom Bray
J. J. Keller &
Associates, Inc.
Driver Coaching:
Speeding
• Ask questions:
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Tom Bray
Are routes too long to compete in the allotted time?
J. J. Keller &
Are dispatchers encouraging you to speed?
Associates, Inc.
What are the benefits of exceeding the posted speed limit?
Do you think police will allow you 5 to 7 over the speed limit?
• Conduct a driver ride-along or ride behind and observe
driver behaviors. Look for evidence of:
 Speeding
 Impatience with other drivers
 Extreme speed fluctuations
• Coach drivers on defensive driving technique
• Correct the myth that speeding saves time
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Driver Coaching:
Failure to Wear Seat Belt
• Ask questions:
 Does wearing a seat belt make you uncomfortable? Why?
 What are the benefits of not wearing a seat belt?
Tom Bray
J. J. Keller &
Associates, Inc.
• Install fluorescent color seat belt to help monitor usage.
Conduct spot checks and continuously reinforce usage.
• Discuss dangers of not wearing seat belt.
• Explain the proper way to use seat belts:
 The belt should be close to the body (no slack).
 Adjust the seat belt so that the lap belt is as low as possible across
the stomach from hip bone to hip bone.
 Diagonal torso strap should lie across chest and away from neck,
slope up and back to the top fixing point and not be twisted.
Adjust height of the top fixing point to make this easier.
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Fatigued Driving
• Violations that affect BASIC Measure and Score :
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Form and manner
Logs not current
Over-hours violations
No logs
False logs
The above-listed violations account for
5 of the top 10 violations
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Tom Bray
J. J. Keller &
Associates, Inc.
Driver Coaching:
Driver Logs Form and Manner
• Ask questions:
 Do you know how to complete a driver log? Show me…
 When are you updating your log?
Tom Bray
J. J. Keller &
Associates, Inc.
• Make sure driver understands that your company does not
tolerate making inaccurate or false log entries
• Walk though series of events and ask driver to log them
• Provide driver with a log calculator and include logging
instructions in log book or on back of each loose leaf log
• Audit logs regularly and provide immediate notice to driver
when an error occurs.
• When drivers with a history of logging violations have a
series of logs without an error, recognize them
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Driver Fitness
• Violations that affect BASIC Measure and Score :
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No or expired medical certificate
Non-English speaking driver
No license
Class and endorsement violations
Non-English speaking and medical certificate
violations are #5 and #10, respectively
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Tom Bray
J. J. Keller &
Associates, Inc.
Driver Coaching:
Driver Qualification
• Ask questions:
 Do you have your med card in your wallet at all times?
 When was your last physical?
 When does your card expire?
Tom Bray
J. J. Keller &
Associates, Inc.
• As a spot check, periodically ask driver for med card as they are
getting into their truck
• Explain driver physical qualification requirements to driver
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Drugs and Alcohol
• Violations that affect BASIC Measure and Score :
 Possession/use/under influence alcohol during or
within 4hrs of duty
 Driver uses or is in possession of drugs
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Tom Bray
J. J. Keller &
Associates, Inc.
Vehicle Maintenance
• Violations that affect BASIC Measure and Score :
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No/defective/inoperable light
Brake defects/adjustment
Tire tread
No annual inspection
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Tom Bray
J. J. Keller &
Associates, Inc.
Driver Coaching:
Vehicle Maintenance
• Ask questions:
 Are you completing a thorough pre-trip and post-trip
inspection?
 Is maintenance repairing your equipment completely
and returning it to you in a timely manner?
Tom Bray
J. J. Keller &
Associates, Inc.
• Spot check DVIRs and equipment PM and inspection history.
Identify instances where DVIR missed something maintenance
caught and discuss with driver.
• Walk through a vehicle inspection and explain what to look for.
Spend time on lights, brakes and tires.
• Help driver develop a CSA checklist to cover items not typically
on a DVIR.
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Cargo Related
• Violations that affect BASIC Measure and Score :
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Damaged or loose tie-down
Failing to secure vehicle equipment or load
HM placard missing, damaged, or obscured
HM package not secure
Shipping paper errors
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Tom Bray
J. J. Keller &
Associates, Inc.
Driver Coaching:
Cargo Securement
• Ask questions:
 Do we provide sufficient time to secure your load?
 Do you have a complete set of securement devices?
 Is all securement equipment in good repair?
Tom Bray
J. J. Keller &
Associates, Inc.
• Walk through cargo securement procedures allowing driver to
demonstrate.
• Demonstrate how to load the trailer and secure it.
• Show driver pictures of improperly secured loads and the
consequences of failure to secure a load.
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Crash Indicator
• What affects this BASIC?
 DOT recordable crashes (preventability is not a
factor, all crashes count)
 Based on injury or fatality vs. no injury and the
release of a hazardous material (cargo)
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Tom Bray
J. J. Keller &
Associates, Inc.
Driver Coaching:
Crash
• Ask questions:
 What was the cause of the accident?
 Do you know what steps to perform post accident?
 Do you periodically check to make sure your accident kit
is complete and that the camera is not expired?
Tom Bray
J. J. Keller &
Associates, Inc.
• Walk through a simulated post accident.
• Ask drivers to sit in on another driver’s post accident for
experience.
• Conduct ride-alongs and focus coaching on areas identified in
prior accident cause analysis.
• Conduct defensive driving refresher coaching.
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Scott Willert
Sr. Manager, Private &
Dedicated Fleets
Kraft Foods
Jeff Jones
Sr. Manager, Logistics
Operations
Kraft Foods
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Kraft Foods Fleet
Operations
• Fleet consists of :
 1,450 Power Units of varied types
 1,530 Trailers
 1,873 CDL Drivers
• Kraft Foods maintains two fleets…
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Scott Willert
Kraft Foods
Impact of CSA on
Kraft Foods
• Re-evaluated hiring practices
Scott Willert
• Re-defined driver and management training,
Kraft Foods
specifically, as it applies to CSA
• Participating in best practice discussions with other companies
• Kraft continues to reinforce stringent procedures that were in
place prior to CSA.
• Reset scope of 3PL compliance management company reporting
practices
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Driver Hiring Criteria &
Onboarding Process
• Due to the number of facilities and to ensure
consistency we utilize a 3rd party for all on-boarding
criteria.
• Current Criteria
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2 years’ driving experience in class A equipment
Clean driving record
Preventable motor vehicle accident free
Successful completion of road test
Successful completion of written evaluation
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Scott Willert
Kraft Foods
Driver Coaching and
Incentives in a CSA World
• Kraft uses two methods to educate drivers relative to
items noted on roadside inspections
 Discussions at three annual driver safety and feedback
meetings
 Required quarterly online driver training
Jeff Jones
Kraft Foods
• Driver coaching has not changed after launch of CSA.
• Kraft historically has and continues to use roadside
inspection and crash reports as a means of identifying
areas of focus for driver coaching.
• Kraft does not incent drivers for clean inspections. Our
philosophy is it’s a job requirement to operate in compliance.
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Elog Driver Coaching
Intervention
• Kraft uses an Elog to track driver hours of service.
• The Elog generates a violation report that we use in
coaching our drivers.
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Scott Willert
Kraft Foods
DQ Management Driver
Coaching Intervention
• Kraft sends reports (sample below) to regional
Jeff Jones
managers. The report lists each driver’s upcoming
Kraft Foods
qualification document renewal/expiration event
• Sent 90 days before the event; updated monthly until complete
• Regional manager notifies each driver and discusses what
needs to be done.
Document
Type
Status
Doc Date
Exp Date
Annual Review (391.25)
Maintenance
90 DAY
NOTICE
4/6/2010
4/5/2011
Copy of Operator's License (391.11)
VS4
Maintenance
REMINDE
R
4/12/200
6
2/12/20
11
Medical Exam Long Form (391.43)
VS1
Maintenance
60 DAY
NOTICE
3/13/200
9
3/13/20
11
Medical Exam Wallet Card (391.43)
VS3
Maintenance
60 DAY
NOTICE
3/13/200
9
3/13/20
11
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EVIR Driver Coaching
Intervention
• Regional managers discuss Incomplete Inspections
report (below) with affected drivers
• Regional managers also use third party deficiency
reports to discuss driver EVIR reporting errors
Jeff Jones
Kraft Foods
EVIR Report - Incomplete Inspections
Date
Asset
First Name
Last
Name
Repair
Count
Defect
Count
Config
Label
Manual
Verified
Extractor
Device
Duration
10/27/2010
18:36
N29020
0
0
TRACTOR
POST-TRIP
0
0
UNK
0:05:02
10/27/2010
3:33
54285
0
1
TRACTOR
PRE-TRIP
0
0
UNK
0:11:08
0
0
UNK
0:05:26
0
0
UNK
0:04:33
10/25/2010
13:25
10097
0
6
TRACTOR
POST-TRIP
10/25/2010
3:17
28706
0
0
TRACTOR
PRE-TRIP
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Driver Engagement After a
Roadside Inspection
• Kraft requires drivers to submit copy of roadside
Jeff Jones
inspection to terminal management upon return to
Kraft Foods
terminal
• Regional management reviews EVIR to compare to
roadside inspection, identifying any driver oversights
• Third party logistics provider provides data to cross-reference
versus reports received
• Regional management discusses report with driver, identify root
causes and corrective actions
• Regional management can also direct driver to complete
computer based training modules
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Question & Answer
Gary Petty
National Private
Truck Council
Tom Moore
National Private
Truck Council
Tom Bray
J. J. Keller &
Associates, Inc.
Scott Willert
Kraft Foods
Please submit questions to “Q&A”
using the Q&A tool
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Jeff Jones
Kraft Foods
Closing Remarks
• Checkout the archive of past topics at:
http://www.jjkeller.com/nptcinfo
 PowerPoint slides up in 1-2 days
 Recording up in 1 week
Gary Petty
National Private
Truck Council
• Topics for 2011:
 May 11 – The EOBR Rule and Elogs
 July 13 – Fleet Excellence: Driver Wellness
 October 12 – Fleet Excellence: Driver Discipline and Coaching
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