Transcript Slide 1

AGENDA
THE CONCEPT OF CULTURAL DIVERSITY
Culture Definitions
Characteristics of Culture
Cultural Competence
Steps to Achieving Cultural Competence
IDENTIFYING CULTURAL VALUES AND BELIEFS
Origin of Values and Beliefs
Exploring Our Values and Beliefs
The Cycle of Prejudice and Oppression
Suggestions for Maintaining Objectivity and
Productivity
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CROSS CULTURAL COMMUNICATION
The Four Minute Sell
Communication Tendencies
The Cultural-Context Inventory
General Principles of Effective Cross Cultural
Communication
Some Cultural and Communicative Tendencies of Four
American Subgroups
TAKING ACTION
Ally Behavior
Cultural Diversity Continuum
Increasing Cultural Competence in Services
Next Steps
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The Competency:
The Child Welfare professional
understands the concept of cultural
competence; knows how one's own
culture affects behavior and values; and
knows how cultural and ethnic
differences may affect the delivery of
Child Welfare service
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Learning Objectives:
Participants will be able to:
Define the primary and secondary dimensions of
culture, cultural diversity and cultural competence;
Identify characteristics of culture.
Identify their own cultural values, how these
values contrast with cultural values of others, and
the impact cultural values have on one's attitudes
and behaviors;
Recognize the various aspects of cross cultural
communication;
Develop techniques to increase cultural
awareness.
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Culture is...
the framework that
guides and bounds
life practices; not
a rigidly prescribed
set of behaviors or characteristics, but
rather the framework through
which actions are
filtered or checked
as individuals go
about their daily life.
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Definition of Culture
Culture represents the vast structure of
behaviors, ideas, attitudes, values,
habits, beliefs, customs, language,
rituals, ceremonies and practices
"peculiar" to a particular group of
people, and it provides them with:
(1)
(2)
a general design for living
and
patterns for interpreting reality.
Culture determines how we see the
world and the way we see the world is
reflected in our behavior.
Wade Nobles
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Definition of Acculturation
“Cultural modification of an individual,
group, or people by adapting to or
borrowing traits from another culture;
also: a merging of cultures as a result
of prolonged contact.”
Merriam Webster’s Dictionary
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Value in maintaining
cultural identity?
Value in
maintaining
relationships
with host group?
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CHARACTERISTICS OF CULTURE
Every human being has a culture.
Culture is learned. It is not innate or biological.
Culture is dynamic. It changes over time.
A large component of culture is below the level of
conscious expression.
People can belong to many different subcultures.
Culture gives us a range of permissible behavior
patterns
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Culture determines the way we think, feel, act,
perceive the world, respond to situations, etc.
Therefore, culture consists of values, beliefs,
and rules of conduct.
A society's institutions reflect the culture and its
underlying beliefs and values.
Culture is a "group" phenomenon. It must be
shared. Culture reflects tradition, having been
passed from one generation to another.
Our culture determines how we respond to
problems and daily interactions with others,
etc.
Cultures no longer exist in isolation.
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Components of
Cultural Competence
Cultural Knowledge
Cultural Awareness
Cultural Sensitivity
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Competence means...
having the capacity
to function in a
particular
way; to have skills; to
have a level of
mastery
in a situation.
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Definition of
Cultural Competence
[Individual]
"The state of being
capable of
functioning
effectively in the
context of
cultural
differences."
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PRIVILEGE, PRIDE and PREJUDICE
MYTH
Myths
Misinformation
Missing Information
Stereotypes
SOCIALIZATION
BEHAVIOR
Reinforced by
Institutions, Culture
Government, Media
Family, Education
Religion, Peers
Prejudiced
Behavior
Oppressive
Behavior
INTERNALIZATION
Lies & Myths = Truth
Difference = Deficit
The Pennsylvania Child Welfare Training Program
to Bailey Jackson & Rita Hardiman
Credit Adapted by Joan Olsson 1988
Cultural Bridges
268 B Pope Rd.
Tobyhanna, PA 18466
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THE 4 MINUTE SELL
by Janet Elsea
1. Skin Color
2. Gender
3. Age
4. Appearance
5. Facial Expressions
6. Eye Contact
7. Movement
8. Personal Space
9. Touch
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Aspects of
Communication
Personal Space
Facial Expression
Eye Contact and
Feedback Behaviors
Silence
Dominance Behaviors
Interruption and TurnTaking Behaviors
Volume
Gesturing
Touching
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ASSOCIATION
INTERACTION
TERRITORIALITY
TEMPORALITY
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LEARNING
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The Four Spaces
Intimate
Space
Social
Space
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Personal
Space
Public
Space
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When is the right
time?
People of different
cultural backgrounds
may give different
answers to this
question:
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at nine o’clock
at twenty-one
hundred hours
at sunset
when everything is
ready
when everyone is here
when I’m good and
ready
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Patterns of High/Low Context
in Various Cultures
HIGH
MEDIUM
MEDIUM-LOW
LOW
Latin America
Middle
East
United States
Scandinavia
Asia
France
Africa
Italy
Germany
Spain
Greece
Women
Rural
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Men
Urban
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Cultural Context Discussion
How has membership in various
 cultural groups influenced your behavior?
How do you feel and behave with someone from a
different culture?
What are the drawbacks of your own high- or lowcontext orientation? What are the advantages?
What are some of the challenges that you face in
working with those whose scores are very different
from your own? How might you meet some of
those challenges?
What are some benefits of working with those whose
scores are very different from your own? How
might you capitalize on those benefits?
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What would I give up
What price am I
by acting against
oppression?
paying for my
"isms"?
How am I benefiting
What limits do I
from continuing the
cycle of prejudice
and oppression?
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place on helping to
change oppression
and prejudice?
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Percent Minority of the U.S.
Population
65
62
55
45
35
54
45
35
58
49
45
49
2030
2040
40
54
25
2010
Total
Population
2020
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2050
Children
Under 18
Years
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